Replaced and relocated our propane tank. So happy with them, always pleasant, professional, and on…read moretime. Have used for oil and their service plan and they have been very helpful since we moved here from NV 2 years ago. Thankful for their knowledge!!

They do a weird tank inspection no one else does. My tank isn't leaking at all they said I needed a…read morenew one and it would cost me 6000 before my first 1000 heating oil delivery. That's no an industry practice if you're old or a new home buyer beware this is a scam. Not to mention they want 4.90 per gallon and it's 4.80 at the pump with the 25 cent road tax so they are price gouging big time don't use. You've been warned.

We use them for propane and oil. Never a problem after several years. Prompt service, helpful and…read moreprofessional staff.

I used to think it was just one person that worked there that was unhappy... Every time I call it's…read morelike you're begging them to help you. Three phone calls later and I'm hoping to actually get the oil that I called about multiple times. Every single person there seems like they hate their job.

Removal of old oil tank and installation of new Roth oil tank. The crew of Ruben, Ben, Randy and…read moreMilton did a great job on the project . Professional, knowledgeable, polite and hard working crew with a great attitude! Thank you, Phil Polakowski

Had a guy come out to get a quote on replacing a leaking oil tank. He handed me a brochure and we…read moreagreed I would look it over and contact him with the model(s) I was interested in. Texted him later that day with model numbers but got no response. Emailed him the next day but got no response. Now it's a week later and still no response. I went with another company. Thank God it didn't burst in the meantime. I do not recommend.

We had our LP service upgraded to eastern propane today 9/5/2025. Great experience and service…read moreprovided by Jeff and Ron from the Winchendon, Massachusetts location.

Horrible service! This company has attitude. I paid $5,000 for a heater to be installed in my home…read morewith them in 2020. I'm having some problems with it now. Since I don't receive propane from them, they won't even consider me a client. "They have terminated me as a client." A**holes. I had them work with other of my infrastructure issues over the 20 years I've owned my home. Something has changed with them. No longer a friendly company.

I had a specialized HVAC system custom designed and installed by RJ. McDonald in Barre, MA in 2023…read moreat a cost over $18,000. Overall, I was satisfied with the installation, aside from a few configuration changes they made that didn't match how my previous system's backup switch operated. While it took some getting used to, it wasn't a major issue, and I was otherwise happy with the system. Last night, my system developed what appeared to be a minor ignition issue. I called the company's after-hours service line and left a message. Robin, the on-call representative, returned my call promptly, which I appreciated. Unfortunately, the conversation quickly became disappointing. Before I could fully explain the problem, I was interrupted and told that the company showed I had not purchased propane from them within the past year. I was then informed that, despite spending thousands of dollars on a custom system they designed and installed, they would not service it unless I was buying propane from them. What was most frustrating was not just the policy itself, but the way it was communicated. The tone came across as annoyed and condescending, making me feel like my business and prior investment meant very little. When you spend over $18,000 with a company for a specialized heating system, you reasonably expect that they will at least provide service or support when an issue arises. If this is RJ. McDonald's policy, it should be made very clear before customers invest in one of their systems. I understand businesses can prioritize customers in different ways, but refusing to service equipment they installed simply because I purchase propane elsewhere is disappointing and, in my opinion, poor customer service. Based on this experience, I would encourage anyone considering a custom HVAC installation to ask detailed questions about future service policies before signing a contract.

Ran out of propane again and getting close to out of oil, what is with this company, this makes…read morethe 3rd time. Bad service bad company

I bought a gas heater for my basement, got an estimate for 4 to 500 dollars to hook it up. They…read morecame,hooked it up. Did a beautiful job, the heater works great. Then I got the bill $949.00 NOT HAPPY !

These are the people you want to be there to take care of your Mom when her furnace blows, just as…read morehappened to us. We had Crowley for decades and feared the transition, but not anymore. Mom's furnace went and we got this one crazy quote for an oil furnace from Gervais ($22k COME ON... Guy eventually claimed it was his warranty that made "all the difference"). Hell no. Idk why we didn't call our OIL PEOPLE right away like normal people probably do. Tasse came in, quoted $8k, and job was done in days. BEST YET... just got a knock on Mom's door. They dropped off the invoice with... get this... a beautiful mug bouquet of flowers as a thank you for our business. WHAT!? WHO DOES THAT ANYMORE!?! Customers for life. Best employees during the job, before, during and after. Fabulous people in the office and I am very pleased with their price points all around. Trustworthy and good business practices. ​

They have been very responsive. I've used a few propane companies around Worcester. The best…read moreexperience so far.

Dishonest. Charged for propane that was never provided. Confronted owner, denied claim…read more Rating...less than 1 star.

The best of the best!…read more The Devaney family is just great as are the people working for them! Mr. James Devaney is one of a kind - one of the nicest people in the world. Bob, the manager is exceptionally kind and professional. Overall, Wonderful company.

Update to review 11/15/25. After posting this review, General Manager Bob Duffy contacted…read moreme and agreed to refund $450 of the $648.78 charge, bringing my cost to $198.78. While I wish this resolution had been offered during my initial conversations with staff rather than only after public complaints, I appreciate that management ultimately made this right. I have moved to another heating provider and won't be returning, but I acknowledge they did eventually resolve the billing dispute.