1. Tasse Fuel

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Southbridge, MA

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Tasse Fuel

2.6 (8 reviews)
Closed • 8:00 am - 5:00 pm

Services - Tasse Fuel

Plumbing inspection

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Pioneer Oil and Propane

Pioneer Oil and Propane

(17 reviews)

Removal of old oil tank and installation of new Roth oil tank. The crew of Ruben, Ben, Randy and…read moreMilton did a great job on the project . Professional, knowledgeable, polite and hard working crew with a great attitude! Thank you, Phil Polakowski

After many years as a Pioneer customer, we recently canceled our service and decided to convert our…read moreproperty to natural gas. The biggest disappointment was the emergency service. During multiple no-heat calls in early January, I had to drive from Boston to Worcester in the middle of the night more than once because the on-call response did not resolve the issue. During one of those calls, the on-call technician told me he was asleep and wasn't coming out immediately, even after I explained that my elderly father-in-law was without heat. Another technician who was later sent restored the heat but was dismissive and unwilling to discuss the repeated problems. I was also surprised to learn that, despite paying for a service plan, the annual boiler maintenance had not been performed because it had not been scheduled. While Pioneer pointed to the terms of the agreement, I only became responsible for managing the property after my father-in-law was hospitalized and was unaware of the existing service contract. Another concern was the condition of the oil tank. Pioneer had serviced this property for years, yet the first documented recommendation to replace the tank came only after the legs were found to be rotting. I was left wondering whether signs of deterioration could have been identified and communicated earlier. I do want to recognize that Todd was professional and responsive throughout our communications. He took the time to answer my questions and explain the company's position. In the end, the combination of the emergency service experience, the maintenance issues, and concerns about the condition of the equipment led us to move on. We have canceled our service and are converting the building to natural gas.

Tasse Fuel - plumbing - Updated October 2026

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