don't like the experience w them called for refil 4 days ago 30% gas left and no delivery until…read morenext day even though i mentioned that my tank is at 0% now they want to charge extra for express delivery

Quick roadside stop to fill up a propane bbq tank. Attendant was speedy and friendly. All for the…read morecost of only $12!

Great place for help/advice on problems with propane tanks as well as getting a refill of propane…read morefor a reasonable price. I have a new tank, 1/2 full that wouldn't light my gas grille. I called them and they helped me on the phone with ideas on how to unstick the valve. I've also had 2 tanks filled there. They are fast, efficient, helpful and reasonably priced. They will even take the tank out of your vehicle, fill it and replace it in your vehicle. Only caveat that I can figure is that they are cash only (didn't see any evidence that they took credit cards).

I just came from getting my propane tank filled here. These folks are really nice. They know how…read morehow to run a friendly business. The tank feels a bit heavier than what I usually get from the other place I used to go to. More propane and $2 cheaper. Five stars!!!

Just a horrendous company putting on a masterclass in delivering terrible customer service at an…read moreinflated price. I'd been a customer for 6 years and honestly never had issues with their customer service and reliability until the past year. They don't deliver on time with the automatic delivery program anymore and let customers get well below 25% and empty. My tank is below 25% for the first time ever and when I asked for delivery status I'm lied to and told it's coming on x day. The day passes and they don't come. I called their 24/7 line because I'm now nearing empty and was told unless I'm empty to call back during business hours. Wait until empty for oil is just an illogically dumb response. Everybody should look elsewhere for oil and propane whether you are an existing customer or new. They are a sinking ship.

Our only heating system failed on one of the coldest days of the year. We called at 11:00 a.m. and…read morewere told a service technician would be dispatched. When we followed up at 2:00 p.m., we were informed we were 8th in line; at 5:00 p.m., we were told we were 5th in line. However, when we called again at 7:00 p.m., we were told there was no service request in the system at all. Customer service was extremely unhelpful, and the representative hung up on me while I was asking a question. Given the urgency of having no heat in freezing conditions, this level of disorganization and lack of professionalism was unacceptable. Terrible service.

We use them for propane and oil. Never a problem after several years. Prompt service, helpful and…read moreprofessional staff.

I used to think it was just one person that worked there that was unhappy... Every time I call it's…read morelike you're begging them to help you. Three phone calls later and I'm hoping to actually get the oil that I called about multiple times. Every single person there seems like they hate their job.

A great hardware store when you need something quick, they have a huge selection. Sometimes it's a…read morebit expensive but saves a trip further out. They fill propane for a reasonable cost, no swap out, you get the full 20lbs!! This is also my go to for shiners for ice fishing and any last minute snacks or beverages. Great guys here!!

If you are looking for the smaller items generally found in Ace Hardware-type places, try here. The…read morestaff is extremely nice & helpful. You can also buy your bait here, handy if you are going out on East Brimfield Lake. They fill propane & sell wood here as well as handmade wooden dog houses & they also make keys. and FRESH COFFEE

This is a Sunday morning update to the post from Saturday night. Part of the problem seems to be…read morethe person who happens to get your call. This morning, I called again, and Colleen told me that there was a delivery ticket for our house for today, Sunday. She contacted the delivery person and called me back. The delivery came within an hour of our conversation! Had the person from Saturday night's call been able to do more than send an email to logistics, it would have been good customer service, good communication. It is possible she could not access that information, in which case, the fault lies with the system, not her. Bottom line here, we now have heat and hot water again. Thank you, Superior Plus. Saturday night with a snowstorm coming and we (my husband and I, two elderly people) just ran out of propane. We are on automatic delivery, so I would not expect this to happen. I was on the phone rabbit hole for 18 minutes and got cut off. Called again, and finally spoke with a person. She said she could not arrange for an after hours delivery (Okaaaay, so why did they have me "press 9 if you are out of fuel"?????). She would have to send an email to logistics and had no idea what would happen or when.

Completely unprofessional. Disorganized. Does not have your safety in mind…read more Failed delivery on/before Christmas despite being on automatic monitoring. We had a toddler and they let our house drop down to 40F until they were finally able to fill on 12/28/2025. They indicate on their website we should request deliveries to stay ahead of it. We requested a delivery on 1/31/26 when it was low. No word. I called for emergency fueling when tank was at 10% on 2/7/26. Spoke to Christina who said she would not provide her full name for privacy. I called the next day when tank was at 5% and spoke to Kat, who tried to argue with me that there was still fuel. 5% or below is depressurized Ms. Kat. I told her about the No Run Out Commitment, which guarantees 20% free fuel delivery upon failure of delivery (attached; https://www.superiorpluspropane.com/commitment-terms-and-conditions/). Kat said this was not their website and that their website was superiorplus.com. She mocked me and told me to stop googling. She and her manager had never heard of this before. When I finally convinced her that it was indeed their website, she finally told me that I was on automatic service, so I am not eligible. You see, clause 1b states this is specific to automatic delivery programs. I lived with their price gauging for years. $4.19 / gallon for propane and climbing but this is a new level. This company (Osterman / SuperiorPropanePlus) will put your home at risk of water damage and risk the safety of your little ones.

Friendly service. Low prices. Open Sat, Sun and public holiday Mondays - what more could you ask…read morefor? I left the $3 change on a $20 in thanks for their service, and convenience! (Note closed on regular Mondays and Tuesdays)

Convenient location for propane refill and much less than box store propane. Located outside in the…read moreparking lot by the giant propane tank.

These guys suck have no clue how things work. Refused to offer service on ASCME tank that was…read morepermitted and inspected by town.

During the recent 7-day power outage I needed my propane tanks, [associated with my…read morehouse-generator], checked after 4days as we were heading into the weekend. I've been partially paralyzed for 12yrs and rely on an electric chair 24hrs/day. I was nervous that I might run out of fuel. Quality Propane greatly relieved my anxiety by directng my son on how to verify the status of the tanks [which was completely different from my generator manual] and assured me there was fuel for 4 days or more. Quality Propane, living up to their name, set an appt and filled me up 2 days later. Promptly returning my call, courteous and knowledgeable, I couldn't ask for more. Thank you Quality Propane!

Walter's is so greaf I can't recommend this company enough! They came quickly and were so…read moreaccommodating, in contrast to many other bigger propane companies.. highly recommended. Snd SUPER NICE TOO!! Walter's get a 20 plus!!

Probably the best propane company in the area. Much better…read moreservice than the larger distributors

I wanted to switch from an electric stove to a propane stove. I called New England Gas Guy and…read morespoke with Shayle. He was professional and came out that same day to discuss what I was looking to do. His price for installation and converting my stove was reasonable. He obtained the required permit for us. He also directed me to a more reasonable propane company. Of your looking for good quikty work I would differently call Shayle.

From the owner: New England Gas Guy -Installing interior and exterior gas lines…read more Propane appliance installs, light repair, and conversions. Licensed and insured. All NFPA codes and permit requirements are followed. Contact for free estimate.