ALL PROPANE PLUS CUSTOMERS: I am writing this to warn other homeowners about the gross negligence I…read moreexperienced with Propane Plus. My home that I purchased less than a month ago, was unable to maintain temperatures above 55-57°F, significantly below the state legal habitability standard of 68°F. Despite two separate service calls sending Anthony Watts, this company's "expertise" cost my family over $1,300 in unnecessary expenses and weeks of hardship. The Failure of Due Diligence: During the first visit, the technician dismissed our concerns, claiming the unit was "fine" and that the cold was simply due to having an "old house." Keep in mind our heating system is TWO years old. I was charged $300 for this dismissive and incorrect assessment. When the issue persisted, my young children are freezing, and I called them back for a second look, the technician performed a combustion test and again insisted the system was functioning perfectly. Although the house never broke 57 degrees while the heat was on. The Reality: After two failed diagnostics by this firm, I hired a second company. They identified the issue within minutes: the main supply line for the first floor was completely disconnected. This is a textbook case of professional negligence. For a technician with "10+ years of experience" to miss a detached main trunk line while 80% of my heat was pumping directly into the attic is inexcusable. I have numerous photos for reference. Because of this oversight, my system ran continuously for two weeks trying to heat the outdoors. This resulted in: $1,000 in wasted propane burned in just 14 days. $300 in service fees paid to a company that failed to perform a basic visual inspection of the air delivery system. Safety concerns for my family, as we were left in a freezing home during peak winter. If you are looking for a company that performs thorough troubleshooting and respects your hard-earned money, look ELSEWHERE. I am currently seeking a full refund for the service fees and restitution for the fuel damages caused by their lack of professional care.

I am a new customer. So far so good. Very professional and thorough. Family owned. Answer all…read morequestions and more.

Woke up to no water on Sunday. I was so impressed with the tech who came out. He was so polite…read moreand cheerful while fixing a broken wire in our well. I just felt like he explained everything so well and worked expeditiously and cheerfully to help me out. Thank you!

We asked for a service call to address some particles in our water. Buzz was fantastic in…read moreexplaining everything thoroughly to us and ultimately adding a 5 micron filter to our system. We were very happy with Buzz and how quickly Hoxie responded to our SOS call.

I called this afternoon after trying to trouble shoot why I had no heat. My usual person had a…read morefamily emergency. I was panicked because my bedroom.temperature got.down to 49 degrees last night and this weekend is supposed.to be the coldest of the winter. When I explained I would.take the day off if.I had to, I was told.they could.come after hours so that I would not have to miss work My tech came promptly and efficiently solved my problem..I was also.shocked that the price for parts, labor, and replacement were so reasonable. I am.beyond grateful. Thank you so much.

Owner John Fletcher, Very disappointing service. The original problem was never resolved, and…read moredespite multiple attempts to follow up, 10 phone calls regarding the service request were never returned. Poor communication and unacceptable customer service. I understand that delays can happen, but there is no excuse for a lack of communication with a customer who is simply trying to get a service issue resolved that I had ALREADY PAID FOR!! Unfortunately, based on the poor follow-up and customer service I received, I wouldn't recommend this company to anyone. James White

Something happened yesterday that I don't understand. Plumbers went to install a toilet and vanity…read morebut my son who was there said they didn't install anything and they said they were finished. I can't get anybody to tell me what happened.

Tyler and Danielle always take great care of my properties when we have issues. Would highly…read morerecommend them.

JC Tefft Oil truly has some of the best oil prices in the state of Rhode Island, which is one of…read morethe reasons I chose them for my deliveries. I'm new to New England--I was born and raised in Minnesota--and I moved into my apartment in November 2025. I scheduled my first oil delivery with Tefft in December and paid $281 for 100 gallons. The process was smooth. A very kind representative (whose name I unfortunately didn't catch) helped me through email due to phone issues at the time. She collected my address, phone number, and payment information, and the delivery went perfectly. However, my second experience was the complete opposite. I emailed a request for delivery on Saturday, February 7th, and later reached someone by phone that same day. She scheduled me for February 11th-- the earliest available date--and told me she couldn't quote a price yet. She mentioned I could call the day before or day of to check the price, but she never said I needed to call back to confirm it. She verified the last four digits of my card, so I thought everything was set. On February 11th, no delivery arrived. My tank was still low, and I spent Wednesday night and Thursday morning playing phone tag. When I finally reached someone Thursday afternoon, the same representative told me she had never scheduled my delivery because I "didn't call back to confirm the price." At no point was I told that I had to confirm the price before they would deliver--only that I could call if I wanted to know it. I had clearly scheduled 100 gallons for February 11th and confirmed my payment information. Because of this miscommunication, I won't be using this company again. I understand the challenges during busy winter storms, especially for one person handling high call volume, but the lack of clear communication is unacceptable. I was able to schedule another delivery with them for tomorrow, February 13th, and she again confirmed the last four digits of my card. I'm hoping it actually arrives this time. Please consider hiring more staff--one person juggling all incoming calls for oil deliveries simply isn't enough.

Had the most unprofessional and insulting experience from a business. Had them over 8 years. They…read moredelivered oil to the wrong house on my property which left the house in need of oil. House had no heat. Temperature going to 10. Called to ask for delivery that day stating my pipes would freeze. Judy's response was "we will not deliver to your house any longer. Our driver didn't know what house to deliver the oil." I had given her distinct and explicit description of the house. Large house. The only one with a porch on the right side of the driveway. After coming for 8 years, now you do not know??? I told her that was not very nice of her as this is at 3 in the afternoon and I am not sure I could get someone new. She then hung up on me. They should not be allowed to be in business with that attitude and lack of service.

MPG installed 4 Mitsubishi mini splits into our home. He first came out to bid the job and was…read morevery reasonable. Later we went with his bid despite some unanticipated delays on our part and he honored his original quote (even after tariffs). His work was quick and neat, done in one 9 hour day. The units work great and we are very satisfied. He is knowledgeable and took time to explain everything. He even upgraded our unit for no extra charge. Plus he offers maintenance. We will be recommending his company.

I set up an appointment with MPG Mechanical for a regular A/C service. I stayed home from work the…read moreday of the appointment. No show, no call. When I contacted them, they gave me multiple contradictory explanations. I'll spare you the details. Eventually, I was told that they would be coming out later that day. I waited patiently. They no showed, no called me a second time. To this day I have heard nothing else from them. No apology, no attempt to make it right, nothing. I do not recommend this company.

In November of 2024 we had an oil tank issue (we were experiencing some weeping) on an older tank…read more Crown Point came highly recommended for tank repair/replacement. They were prompt, courteous, well priced, and exceptionally kind. We went with a tank replacement and I couldn't have been happier with the service. Fast forward to today. I was in the basement and noticed a small streak of oil down the side of the tank, which appeared to be coming from one of the pipes connected to the tank. I dropped a quick email to Crown Point. They responded immediately, had someone at the house within a few hours, and didn't charge me for the visit. To be 100% clear, the drip down the side of the tank was minor and was NOT because of their initial work but they covered it fully. Again - prompt, courteous, and top notch customer service. HARD TO FIND THESE DAYS! Cannot recommend this company enough or say enough nice things about them. Good people!

I've been dealing with these people for the last couple of years with different upgrading and…read morerepairs in our home. Once again they proved themselves as my hot water tank failed and it was just before Christmas and they were out there to replace it in less than 12 hours. Thank you! Wishing you all a Very Merry Christmas and a Happy New Year! Cheers!

I was recently working on a local job site in Stonington, CT doing IT work and overheard my Forman…read moretalk about how impressive a job A&L Plumbing's work was that he gave me an insider lesson on what's good and what's bad. He told me that in life I might need to call a plumber some day and you better know some basics before signing a contract with someone. He began to give me a grand tour of all the plumbing that A&L Plumbing did on the job site and kept telling me how clean, orderly, and efficient they are. Just from the looks of it, I would have to agree. Being in IT, I know when little things are out of place and its the little things that make all the difference. Let me tell you (not knowing much about plumbing), these guys had everything in place and in an orderly fashion. Properly labelled pipes, state of the art products and from the looks of it, had tons of experience in this area. I work with modern technology all the time and would have to say that when the Forman showed me around and what types of plumbing technology they were installing, I was blown away! I had no idea all the tech that is now involved within this area. I thought the profession was kind of behind with technology and sort of playing catch-up... I had no idea the setup they that was involved with some of the plumbing equipment. Remote-in with your phone to adjust the temperature of your water heater and analyse just about any stats you want? WHAT? Seriously, Yeah, these guys know their S#it. He began to tell me these guys are the ones to call even if I had a small plumbing concern and that they are the most reasonably price contractors around. In addition, handed me a their number on a scrap piece of paper, should I ever need them in the future. None, the less my friend recently bought a house and they happened to call them and they did all the plumbing in their house ha! Crazy! They began to tell me how nice of a crew they are and how efficient they were with the installation upgrades and their requests, that even they recommended them to me. That's twice now from two different sources that when the time comes for me, I will certainly call these guys and have them do all my plumbing needs. I would not feel comfortable having someone else do the work, when my closest friends tell me they are good. Seeing first hand what these guys can do on the job site I was working at, it is certain I will call them. I had to write this review because I feel they deserve a good review seeing how hard these guys work and the quality of work that it would be nice of me to express my thoughts online. Call'em up, it is better than going to the big overpriced box plumbers.