Friendly crew, very communicative (I asked a lot of questions!), highly competitive pricing…read more Everything was done in one day, boiler and hot water replaced, had a small issue and the owner came out and fixed it the next morning. Highly recommend John and the Fletcher team!

Owner John Fletcher, Very disappointing service. The original problem was never resolved, and…read moredespite multiple attempts to follow up, 10 phone calls regarding the service request were never returned. Poor communication and unacceptable customer service. I understand that delays can happen, but there is no excuse for a lack of communication with a customer who is simply trying to get a service issue resolved that I had ALREADY PAID FOR!! Unfortunately, based on the poor follow-up and customer service I received, I wouldn't recommend this company to anyone. James White

MPG installed 4 Mitsubishi mini splits into our home. He first came out to bid the job and was…read morevery reasonable. Later we went with his bid despite some unanticipated delays on our part and he honored his original quote (even after tariffs). His work was quick and neat, done in one 9 hour day. The units work great and we are very satisfied. He is knowledgeable and took time to explain everything. He even upgraded our unit for no extra charge. Plus he offers maintenance. We will be recommending his company.

I set up an appointment with MPG Mechanical for a regular A/C service. I stayed home from work the…read moreday of the appointment. No show, no call. When I contacted them, they gave me multiple contradictory explanations. I'll spare you the details. Eventually, I was told that they would be coming out later that day. I waited patiently. They no showed, no called me a second time. To this day I have heard nothing else from them. No apology, no attempt to make it right, nothing. I do not recommend this company.

We contracted with Ceil to remove and replace our central air system because parts to repair our…read morecurrent system would take four months to receive. The Ceil employees showed up at 9:00 AM and completed the entire job in six hours. They were professional, polite, and extremely courtesy in all respects. Before they left they even removed the three window units we had installed to weather the high heat. I gave them five stars and would even give them a higher rating, Ceil is great.

We call Ceil plumbing for all our plumbing needs. My husband trusts them and appreciates their…read moretimely response. They have always beeen helpful and phone call away. We always recommend Ceil plumbing to those that are looking for a reputable plumbing and heating company. Recently, my mother needed a new furnace and they were in and out of there in one day. They did a great job!

Was having some problems with our central AC system. It struggled to keep up with the thermostat…read moreand was freezing up. I suspected it needed a refrigerant charge. Contacted D & V and they responded the following afternoon. They were prompt and very professional. They cleaned the outdoor unit and re-charged the system. All is good now. Very happy with their service and will use them again in the future.

Quick response time, pleasant, knowledgeable, and professional. I was delighted with the service…read moreand will definitely use D&V Mechanical again!

Came out to measure and get info said they would be in touch with a quote then ghosted. That was…read morealmost two months ago. I figured with summer and covid they were busy so I tried to give the benefit of the doubt at first. I've called several times trying to see what's going on and everytime get told "Oh he is very busy. Oh I will make sure he sees this." The 2 stars is for the receptionists are always pleasant even if they are shining me on. The man who came to measure was nice, quick, and wore a mask in the house and answered all of our questions (just not how much- still waiting for that). It is a shame I'd actually respect the company if they could just be honest and say we aren't taking new clients, we are X weeks backed up, or we don't want to come out to your town instead of stringing me along to wilt in the heat.

I called to have a thermal cutoff replaced, a $21 part. I had run a full diagnostic myself and…read moreremoved the failed part before calling to have the part replaced. The service guy was here for about 5 minutes and charged me $250. We live on the same street as this business. I had called to ask about the charge and was told I would receive a call back AND that they would not deposit my check until the owner Tom spoke to me. Tom never called. Tom cashed my check. Tom doesn't run an honest business. Tom makes his employees look bad. Tom will take your money and run. I learned my lesson...hopefully you will all learn from my mistakes.

Incredible service at a very fair price. I couldn't recommend him enough! Best company around for…read moreeverything HVAC. Adam is a great guy and is extremely honest. This is hard to find these days. I've talked to three other companies and each time I was being sold to. Adam has installed multiple mini splits for not only myself, but many others I've referred him to. Every time the jobs are done perfect. Perfectly level. He shows up on time and his prices are very fair.

I will give Adam one star because when I reached out he came out immediately and had 3 heads and a…read morecondenser put in for mini splits. He acts like he is so busy after he gets paid and is done with the work, but he had no problem coming out to do the work initially. I paid $9911 and after a year and a half had to pay someone else $900 to come out and fix his work. They found a leak and also wiring was not correct. When I asked about pulling a permit he said he only does that when requested before the job. His insurance was expired and he told me Providence is the only city that rejected his application and he's "not happy about it." Crooked units on the walls, holes in the shingles on the side of the house. These other terrible reviews are accurate. The voice text, asking you to do it yourself fixes, leaving my young kids in the heat all summer. He really is a fraud and scammer.

I would not call this contractor if I had to do it again. I contacted him July 2024 in the middle…read moreof a heat wave when my HVAC system stopped blowing. He was the first to respond and I let him go ahead and replace the air handler blower and add Freon for about $2000. The original blower was a Lennox. He replaced it with an ECM variable speed blower and he gave me no warranty. He just said "call me and I'll take care of you." The system failed within 10 days and I called him repeatedly with no response. Finally, I used my wife's cell phone and he picked up. He came and jump-started the system and charged me $261 for what should have been a free follow-up. So today 5-18-26 the blower was unresponsive the first time I used it this year. It did not last even 2 years. I called him to ask about a possible warranty but got no response. I ended up calling another contractor who installed a non-variable speed blower which came with a 4-year warranty and cost less than half the price to install. This kind is a way better option but for some reason Troy did not offer me the option.

What great people. I called them in the morning, as well as about seven other companies with…read moresomewhat of an emergency. They are one of two companies that even called me back. The guy was able to come out within a few hours and fix everything. He even showed me what he was doing to help me in the future, excellent service will definitely be using them and recommending them in the future

Burnside is one of the best plumbing and heating companies in the area. There work is second to…read morenone. They are very reasonable and responsive to their customers. They maintain my heating system and do plumbing jobs as needed. Never had an issue, there work is top nothch. have a hard time believing the negative reviews especially the one star review (Jim B) I always look at the persons other reviews and if they only provide negative comment it gives you an idea of the reviewer. I think there is much more to this story that he is not sharing.

Don't do business here. They are like car mechanics. They come out for maintenance and a week later…read moresomething else is wrong. They overcharge and can only solve problems by replacing everything. I would give zero stars if I could. The woman in the office is rude all the time.