The not good rating is due to the outrageous pricing of this company…read more I live locally in Charlestown and have used Stedman several times. I had an appointment for installation a gas shut off valve in an existing gas line.Two plumbers showed up with no parts to do the job. I was charged travel time and also the plumbers time at the shop to prepare for the installation. I was also charged a $10 fuel charge. ( I live less than 2 miles away from shop. The plumbers returned and completed the job with no problems. They spent exactly 55 minutes at my home. The labor charge was for 2 hours at $135 per hour. I would recommend if you use them make sure you get all the hidden charges before you hire them. I will not be using them again and would not recommend them to any of my local friends and neighbors. Bob C 2022

I've used them for decades to close and open our summer home. When I called Monday to schedule this…read moreseason's opening, got a recorded message that the business had closed on Thursday, May 4, 2023. No advance notice, and they still have the key to my house.

This company is far from a professional service. One hand does not interact with the other,…read morecommunication is terrible and nothing is easy about working with this company. I'm sure there's nice hard-working people that are a part of it but it's a shame that the management cannot set them up for success. Canceling the service and asking them to remove the propane tank, was like pulling teeth

I would only recommend to people I don't like! Multiple…read morevisits, didn't know what they were doing...replacing parts one after another...trying to run down problems they were creating at big cost to me...Ultimately, they walked away saying they were done and the furnace still wasn't working, but were glad to come and install a new one for me at big price tag...I then hired National Refrigeration who came and fixed the issue Buckley created in 1 hour and a very reasonable low cost...wish I could give a minus stars review...

The owner and his crew just took care of an oil tank replacement at my house. Offered me a great…read morequote with a high quality oil tank. Needless to say, they came on site performed the replacement and cleaned up after themselves. Will be doing business with them in the future.

Wesley is the best! He has serviced our propane fireplace a couple of times now and has always been…read morequick to respond to our calls. He is professional, knowledgeable, efficient and very fair with his pricing. We are having him back for a couple of other jobs we need to have done. I highly recommend Wesley and Lovewell heating and cooling.

These guys suck have no clue how things work. Refused to offer service on ASCME tank that was…read morepermitted and inspected by town.

During the recent 7-day power outage I needed my propane tanks, [associated with my…read morehouse-generator], checked after 4days as we were heading into the weekend. I've been partially paralyzed for 12yrs and rely on an electric chair 24hrs/day. I was nervous that I might run out of fuel. Quality Propane greatly relieved my anxiety by directng my son on how to verify the status of the tanks [which was completely different from my generator manual] and assured me there was fuel for 4 days or more. Quality Propane, living up to their name, set an appt and filled me up 2 days later. Promptly returning my call, courteous and knowledgeable, I couldn't ask for more. Thank you Quality Propane!

Came out to measure and get info said they would be in touch with a quote then ghosted. That was…read morealmost two months ago. I figured with summer and covid they were busy so I tried to give the benefit of the doubt at first. I've called several times trying to see what's going on and everytime get told "Oh he is very busy. Oh I will make sure he sees this." The 2 stars is for the receptionists are always pleasant even if they are shining me on. The man who came to measure was nice, quick, and wore a mask in the house and answered all of our questions (just not how much- still waiting for that). It is a shame I'd actually respect the company if they could just be honest and say we aren't taking new clients, we are X weeks backed up, or we don't want to come out to your town instead of stringing me along to wilt in the heat.

I called to have a thermal cutoff replaced, a $21 part. I had run a full diagnostic myself and…read moreremoved the failed part before calling to have the part replaced. The service guy was here for about 5 minutes and charged me $250. We live on the same street as this business. I had called to ask about the charge and was told I would receive a call back AND that they would not deposit my check until the owner Tom spoke to me. Tom never called. Tom cashed my check. Tom doesn't run an honest business. Tom makes his employees look bad. Tom will take your money and run. I learned my lesson...hopefully you will all learn from my mistakes.

The owner came and helped my family when my dad was sick and we had frozen pipes. They didn't even…read morehesitate and came late one night. I recently needed a new water heater and didn't even think twice about who to call. They came right out and replaced it, and took my old water heater away too! I recommend them to a friend when they had an emergency and she was 8 months pregnant, and of course William J Riley came through and fixed the problem! Great prices and great people. Very trustworthy in the house too.

I have used William J. Riley Plumbing and Heating for 15 years since purchasing my home. They are…read moreEXCELLENT! They help trouble shoot simple things over the phone and are quick and responsive when someone needs to come out. I had a an emergency today (my heat went out), a Saturday, and the on call technician (Anthony) came out quickly and was very thorough in checking everything out and ultimately found the problem. The house is now heating back up. I had a similar emergency years ago when my water heater burst and they were equally responsive and helped me also get a clean up crew out. Even for routine things, I have been so pleased. Their work is excellent and their pricing is fair. I cannot say enough about the company, it's service and the entire team!

Been sitting for 3 days w no heat and elderly people after your tech removed a part from our…read moreheating system, that he was returning w the next day. Techs keep saying they are here or showing up and don't, or never answer phones. Poorly run company RI koolco South County

We love KOOLCO. The office staff is responsive and helpful , the technicians are knowledgeable and…read moreprofessional and the prices are appropriate (not cheap but appropriate). We've used them multiple times and have always had a good experience-- a well-qualifed and truly local company.

Kazounis Plumbing and Heating has been providing excellent plumbing services to us for years. We…read morerecently had a radiator issue that was fixed with minimal disruption or cost. AJ did an outstanding job and we very much appreciate Bill's expertise. Before we contacted Kazounis Plumbing, the company that services our boiler assessed the radiator issue on multiple occasions and failed to identify the cause of the problem. Kazounis Plumbing fixed it in under an hour. Also, the office staff is very courteous and helpful . We highly recommend Kazounis Plumbing and Heating.

I was given their name by an acquaintance as I needed a small plumbing issue fixed. They were very…read moreaccommodating and actually came out that same day. Quick and efficient. The technicians were friendly and professional. They will definitely be my go to plumbers from now on!

This Company, in NOT Boucher HVAC. Boucher was reliable and on time…read more The Company, NOW, is VorTech, HVAC. 2 months ago, I had to put in a new home heating fuel tank. The company came, did the job and left. I'd called Vortech for the restart and boiler service. They made us wait a day. Seeing as it was very warm out in the beginning of October, no problem... Fast forward to the day after Thanksgiving. Woke to go to work at 0500. Turn in the shower, no hit water. Turn up the heat, no heat. House is already down to 57* inside. No big deal. Remained calm. On my way in this morning, I left Vortech HVAC a message. Probably just a quick reset, maybe a part issue, I don't know. I'm not a boiler guy. An hour later, I get a call. Woman on the line, after I explained I had no heat/hot water says, "We don't normally do emergencies responses on weekends. It's an industry standard." Really? Your website, which you deceivingly still have listed under Boucher HVAC, trashing those guys reputations, says you're open 24 hrs. Hmmm? So no heat/hot water but you'll "pencil me in for Monday afternoon?" Four days after I report to you (in late Fall) I have no heat/hot water, with my wife and two dogs at home? So not satisfactory, I can't even begin to state how PO'd I was. Way to make a bad situation worse, Vortech, HVAC. I'll remember this when someone asks me about your Company or I'm hoping someone reads this review. The office manager, or whoever the woman is, I spoke with? You're a POS. Rant over...btw...you're fired in case you didn't realize it at this point. Scrap that Monday appointment. Your guys are great and I hope they ALL find a better company to go work for. Advertise your own business name, going forward too.

I'm writing this review on my property which I purchased in February. On inspection the furnace had…read morea leak and I requested the owner to have it serviced and fix the leak. In the last three months me and my wife have had adverse effects with congestion, watery eyes and sore throat. I'm no expert but I I bought a gas sniffer and purchased a new filter for the unit. There were no leaks found but I was shocked there was NO FILTER! How could this happen? The invoice stated it was checked and not replaced. Obviously not checked!!! This isn't a handyman or a neighbor looking... it's a professional...I'm without words