The not good rating is due to the outrageous pricing of this company…read more I live locally in Charlestown and have used Stedman several times. I had an appointment for installation a gas shut off valve in an existing gas line.Two plumbers showed up with no parts to do the job. I was charged travel time and also the plumbers time at the shop to prepare for the installation. I was also charged a $10 fuel charge. ( I live less than 2 miles away from shop. The plumbers returned and completed the job with no problems. They spent exactly 55 minutes at my home. The labor charge was for 2 hours at $135 per hour. I would recommend if you use them make sure you get all the hidden charges before you hire them. I will not be using them again and would not recommend them to any of my local friends and neighbors. Bob C 2022

I've used them for decades to close and open our summer home. When I called Monday to schedule this…read moreseason's opening, got a recorded message that the business had closed on Thursday, May 4, 2023. No advance notice, and they still have the key to my house.

I have been with Buckley since the Buckley family owned it. They prided themselves on customer…read moreservice and every encounter was pleasurable. They have since been bought out by Petro and their service has been so horribly terrible that I would rather gt a root canal than deal with these morons. First they messed up my propane account resulting in a large bill that I still do not believe was mine. They decide they wanted cash on delivery in order to provide propane. It was more convenient for me to simply deposit $1400.00 on my account to insure monthly deliveries with no worries. yeah right. They then update their online portal and since that point it has been virtually impossible to track my balance or usage. For the last 9 months I have been told that they were working on the website and it would be fully functional within 1 days. More lies, its been almost 9 months. For convenience sake I decided to get oil from them also. Another fiasco, they quote the most expensive oil prices in Rhode Island. When I questioned this they offered me a price $.90 cents less than the original. I agreed to sign a service agreement for oil. two days later I received a call saying they needed permission to pull a credit report. I asked why it was necessary since I maintain a credit balance on the account in excess of two tank fills. I was told that he didn't know why but that they were not interested in y business if they could not pull the report or I could pay the current street price, a dollar more than the cheapest available. I opted to get my oil elsewhere and instructed them to refund the credit balance on my account. If they didn't want to [rovde my oil there was no rationale to allow them to keep my money and earn interest in it. Was told it would take 7-10 days to receive the check. That was on 4/16. Today is 5/4 still no check. I called and after voicing my concerns was placed in hold and then disconnected. I called back and spoke with a different person, who told me I had a positive credit on my account of $77.00. I voiced my concerns as the entire amount was supposed to be refunded, I had not authorized them to keep any of it. She also could give me no information on the whereabouts of my $600.00. She offered to email internally a sales rep, for what reason I do not know. She promised me that someone would call me promptly. I would avoid doing business with these thieves under any circumstances. They are sooo nice until they get your money then they dont give two shits about you. Do Business with them at your own risk. I will wait 24 hours then file complaints with the state division of business regulation and the BBB. I had to rate one star but they are not even worth that! Update: I finally got a call back and low and behold I have been waiting over two weeks for a check that they never sent. The excuse they gave was feeble at best. I made it clear that I expected them to cut the check and send it certified and registered in overnight mail since they wasted my time for over two weeks. Jenna, thank you for the response to my original post. What you can do is expedite my almost 700$ check. If you wish to speak to me you can try the number associated with my account. FYI after the first call I received a call from someone who claimed to be with customer service. I spent over 20 minutes with her on the phone and outlined everything and also gave her several suggestions on improving customer service. Obviously that was a waste of my time also, as the check was never sent. I will say one nice thing. My propane, on automatic delivery, works like clockwork. At this point I will retain your propane service because quite frankly it is not worth the time to change to another vendor. Update: I spoke with Buckley today and a lot of misinformation was cleared up. Actually spoke with someone in the local office who took a huge amount of time and answered all of my questions. I will remain a customer as they acknowledged the limitations of their credit department which is located somewhere closer to the midwest. Upgraded rating as a result.

Buckley made an unnecessary delivery of propane to my house after being told directly not to…read moredeliver propane, that it was not needed. This company does what it wants at the expense of the customer. They tried billing myself and other customers for propane that was not delivered. They billed me for a filter for a service call that did not match what the service call was for and then what they put in wasn't the proper size to start. You will see more in an upcoming interview with a local news channel.

We had a bit of an emergency and Wesley at LOVEWELL solved the problem. We had recently moved into…read morea new house, with a new A/C system. We turned on the system for the first time - no cold air. We contacted LOVEWELL and they were at our house the next day. They diagnosed our problem - whoever had installed the system did it incorrectly and we needed a new compressor. LOVEWELL contacted the manufacturer and they replaced the unit under warranty, we only had to pay to install the new part. LOVEWELL had the part shipped promptly and kept us informed as to its arrival date. I should add that this happened just before the 4th of July heatwave. Our 4th was cool and comfortable thanks to LOVEWELL. Going forward, LOVEWELL is the only company we'll call for AC & heating service and repairs. Nice folks and GREAT customer service.

We moved into a house with a new AC unit. When we tried to turn it on, no cold air. Wesley…read morediagnosed the problem and explained what it was. He followed through, ordering the part and installing it, correcting the problem. After installing the new part, he tested the system completely. He is prompt, thorough and works in an organized manner and is professional. His office is similarly efficient. Telephone calls are answered,and emails and texts answered promptly. We plan to use Lovewell Heating and Cooling for our ongoing maintenance.

These guys suck have no clue how things work. Refused to offer service on ASCME tank that was…read morepermitted and inspected by town.

During the recent 7-day power outage I needed my propane tanks, [associated with my…read morehouse-generator], checked after 4days as we were heading into the weekend. I've been partially paralyzed for 12yrs and rely on an electric chair 24hrs/day. I was nervous that I might run out of fuel. Quality Propane greatly relieved my anxiety by directng my son on how to verify the status of the tanks [which was completely different from my generator manual] and assured me there was fuel for 4 days or more. Quality Propane, living up to their name, set an appt and filled me up 2 days later. Promptly returning my call, courteous and knowledgeable, I couldn't ask for more. Thank you Quality Propane!

Came out to measure and get info said they would be in touch with a quote then ghosted. That was…read morealmost two months ago. I figured with summer and covid they were busy so I tried to give the benefit of the doubt at first. I've called several times trying to see what's going on and everytime get told "Oh he is very busy. Oh I will make sure he sees this." The 2 stars is for the receptionists are always pleasant even if they are shining me on. The man who came to measure was nice, quick, and wore a mask in the house and answered all of our questions (just not how much- still waiting for that). It is a shame I'd actually respect the company if they could just be honest and say we aren't taking new clients, we are X weeks backed up, or we don't want to come out to your town instead of stringing me along to wilt in the heat.

I called to have a thermal cutoff replaced, a $21 part. I had run a full diagnostic myself and…read moreremoved the failed part before calling to have the part replaced. The service guy was here for about 5 minutes and charged me $250. We live on the same street as this business. I had called to ask about the charge and was told I would receive a call back AND that they would not deposit my check until the owner Tom spoke to me. Tom never called. Tom cashed my check. Tom doesn't run an honest business. Tom makes his employees look bad. Tom will take your money and run. I learned my lesson...hopefully you will all learn from my mistakes.

The owner came and helped my family when my dad was sick and we had frozen pipes. They didn't even…read morehesitate and came late one night. I recently needed a new water heater and didn't even think twice about who to call. They came right out and replaced it, and took my old water heater away too! I recommend them to a friend when they had an emergency and she was 8 months pregnant, and of course William J Riley came through and fixed the problem! Great prices and great people. Very trustworthy in the house too.

I have used William J. Riley Plumbing and Heating for 15 years since purchasing my home. They are…read moreEXCELLENT! They help trouble shoot simple things over the phone and are quick and responsive when someone needs to come out. I had a an emergency today (my heat went out), a Saturday, and the on call technician (Anthony) came out quickly and was very thorough in checking everything out and ultimately found the problem. The house is now heating back up. I had a similar emergency years ago when my water heater burst and they were equally responsive and helped me also get a clean up crew out. Even for routine things, I have been so pleased. Their work is excellent and their pricing is fair. I cannot say enough about the company, it's service and the entire team!

We love KOOLCO. The office staff is responsive and helpful , the technicians are knowledgeable and…read moreprofessional and the prices are appropriate (not cheap but appropriate). We've used them multiple times and have always had a good experience-- a well-qualifed and truly local company.

Had them out, along with three other vendors to quote AC installation. We liked them and were…read moreready to go.... but it toook days for James in financing to call once we gave Ryan the green light. Message after message was left and no call was returned. Several days later we received a call, no explanation as to why it took so long. We decided if this was how they respond before the install, what happens if there is an issue? We went with another company, hoever I called and asked to speak with Ryan. Was told he moved to Florida but was still working for the company and a message would be dent to him. I triednhim directly, oln his cell, twice and never got a call back. I alos asked ot speak with the owner, who had made the initial sales call to us. Wr thought he would want to know why he lost a ptentional custoner but also never heard back. Be sure to do your homework. We are sure glad we changed our mind and went with anothe rvendor.

Kazounis Plumbing and Heating has been providing excellent plumbing services to us for years. We…read morerecently had a radiator issue that was fixed with minimal disruption or cost. AJ did an outstanding job and we very much appreciate Bill's expertise. Before we contacted Kazounis Plumbing, the company that services our boiler assessed the radiator issue on multiple occasions and failed to identify the cause of the problem. Kazounis Plumbing fixed it in under an hour. Also, the office staff is very courteous and helpful . We highly recommend Kazounis Plumbing and Heating.

I was given their name by an acquaintance as I needed a small plumbing issue fixed. They were very…read moreaccommodating and actually came out that same day. Quick and efficient. The technicians were friendly and professional. They will definitely be my go to plumbers from now on!

We couldn't have been happier with Vortechs HVAC from start to finish. From perfect and timely…read morecommunication with Melissa and Wendy in the office to Dave and his team who replaced our hot water heater and relic boiler. Everyone was friendly, efficient and professional while also being respectful of our home. What could have been a very stressful project was made easy and literally seamless - and all was done in one day! Vortechs is a company you can trust to have the highest quality workmanship, reliability and outstanding customer service.

Hunter, the tech from Vortechs, was able to assess the problems and fix them in goid time. I have…read morenot had the best experience with other companies, but I found Vortechs to be exceptionally dependable and Hunter to be very knowledgable.