Earthworks is amazing!! I needed some structural support, driveway landscaping as well as a new…read morewalkway. Chris and his team at Earthworks were professional, thoughtful and thorough. They determined the best course of action, described what would be needed, kept me informed of progress, and provided excellent service. All the work looks great. I couldn't be happier with a business. I fully recommend them.

My experience with Earthworks Site Development & Utilities, Inc has been nothing but remarkable…read more What this company has demonstrated has proven that there are still good people and good companies out there. For me, a good contactor has a good mix of personality/friendliness, knowledge/experience, and fair pricing. I strongly feel that they have all of these qualities. From my first introduction, I felt such a positive vibe of excitement, and interest in doing my project. It was not like the traditional corporate feel, or sales pitch, just trying to make a sale. That's important!! My project included a 2ndbuilding on my property, so I had the benefit of being "on site" at all times. I was able to witness (from both near and far) the workmanship and interactions that occurred throughout each day. I observed a strong team environment amongst them, which resulted in good collaboration, effective trouble-shooting through different tasks, and made for an overall friendlier environment. I was encouraged to ask questions, and I always felt welcome with any concerns I had. I believe some other strong indicators of a successful company are how employees treat each other, and their equipment. This also is a strong indicator of what I, as customer will probably see for my project. I observed hard workers, and employees that cared about their work, and each other. As they left the site each day, I would see that they cleaned my property, but also their own, by wiping it down, sweeping it out, and even parking equipment safely and neatly. That's important !!! I've received so many compliments about their work, it is very satisfying. Earthworks is a company that seems to be that nice mix of size, where it has a strong personal touch of a local business owner, yet the ability to cover a wide range of services, like that of a large national corporation. I'll be sure to call on them again, and certainly recommend them to both my personal and professional connections. Thank you Earthworks !!!!!!

Called over 12 days ago and still no return call. Guess they don't need my business. It's ok, as…read morethere are other businesses that I can go to. Just throwing potential clients in the garbage. Laissez-faire as usual for Massachusetts Spoke to a woman who asked if it were an emergency said no, and she said you'd call me back. Nothing happened.

Heat Wave !!! AC stops working ! You dread the call and it will be a week before anyone gets to…read moreyou. NOPE not this company. Called left message on answering service. Return call - Jake will be there within the hour. I was shocked and I have never been so thankful or appreciative. Jake was on time, efficient and had the system running in 30 min. Checked everything out and we were good. This wasn't our 1st time using them and I guarantee it won't be our last !! Well done !!

Thousands of Dollars of Unnecessary Property Damge - Absolutely Zero Accountability…read more We hired this company when we suddenly lost water to our house. After a rushed & cursory assessment, they required us to dig up over a hundred feet of our yard & driveway, only to later determine the problem was in the well & no digging was required whatsoever. The company failed to do a proper leak assessment & cost us thousands of dollars in additional labor, subcontractors, materials, & SIX DAYS without water, all for something they should have identified & resolved within several hours. When we expressed our discontent & contacted the owner, he made up a litany of excuses to justify their work & has since refused to call us back. We completely lost water to our house one evening. We have experienced low well water before on occasions when we used too much water, but this was different as no water was running at the time & the pressure would not rebuild, no matter how long we waited. After waiting more than a day for the well to replenish, County Pump came by to assess the issue & quickly alleged we had a break in our offset line (the pipe that runs underground from the well to the house). They said there absolutely had to be a break underground & never even considered the issue could be elsewhere. They contacted a digging contractor that wouldn't be able to dispatch for several days, so we hired our own to expedite the excavation. After three days of digging, County Pump returned to replace the offset line, only to turn the pump on & still have NO water flowing to the house. Confused, they deliberated with their management & only THEN decided to remove the pump from the well, upon which they discovered a large break in the water line right above the pump. Suffice to say, the issue was always in the well & we spent excess time & money to dig up our yard & driveway for no reason. We signed their paperwork with the hopes of moving on, but after corresponding with multiple other contractors, it became clear that the issue should have been easily identified & resolved when troubleshooting; it's common practice for a pump company to raise the pump several feet from the well to test flow from the pitless adapter, but County Pump never even considered what ended up being an obvious issue in the well. I expressed my dissatisfaction to the techs while they were onsite & insisted their management contact us, but they never corresponded until we called their office multiple times afterwards & left messages with their owner. When we did eventually connect with the owner (Doug), he was highly defensive & downright combative - he refused to empathize with our poor service experience & insisted on a number of excuses to justify the additional digging & pipe replacement. In particular, he tried to convince us that the offset line had to be leaking because of water that appeared in the trench that was dug. Putting aside the fact that the digger (who's performed this work for over three decades) said the pit water was instead consistent with surface ground water AND the fact that it rained all night before County Pump returned, I explained to their owner that an offset leak couldn't be the cause, considering they ended up replacing the line & STILL did not receive water at the house, therefore no water could be flowing from the well & leaking through the original line. Doug instead talked in circles, seemingly more to justify their work to himself than to convince us. He said he'd call us back to sort things out - we've since never heard back. In summary: 1. This company provided a poor assessment. This has been confirmed through correspondence with multiple contractors. 2. They required us to perform a ton of expensive, unnecessary, & destructive services which also prolonged our resolution. 3. We paid them for services rendered & insisted their management contact us. 4. Only after continuous calls did they respond, at which time they took no accountability & chose instead to argue with a paying customer. 5. They ghosted us - no correspondence has occurred in the weeks following the call with the owner. This is a testament to a company that is completely devoid of integrity. Do not hire County Pump

I called at 9:00 PM, the night before a 12-24" snowfall was predicted, because we didn't have any…read morewater. The call centered took my information and within 15 mins. Dan called me back to say they would be out first thing in the morning. They called early the following morning to say they had a foot of snow in Leominster but would be out as soon as it was safe to travel. While I sincerely appreciated their offer, there is no reason anyone should put their life at risk just to get our well pump working, so I asked them to stay home and come the following day. At 8:05 AM they called to say they were on their way and had the problem fixed by 9:30 AM. I am once again thoroughly impressed by their customer service, knowledge, professionalism, and reasonable prices. They are the gold standard that other companies only aspire too. Thank you, thank you, thank you.

Horrible company, and the manager was rude. (Irvine location)They are going onto private property…read morewithout any prior notification.

I rated one star because that's the least I could do. I was in line waiting for a charger and the…read moreguy says I'm new so I don't know where they put the chargers so I understand that. Then I asked if you could ask someone in the back and then he said sure thing then he went in the back. then the person came out and said go get your own charger. And then I said, but other people's got the charger for me and then she said I'm not other people and then I said OK whatever and I walk away. Then I hear her mumble dumbass.SO I ADVISE TO NEVER COME HERE

A tired library…read more Like a lot of New England towns, the idea of a public "free" library in Webster got it's start right after the Civil War. Various collections of books were kept and offered to the public but the town didn't get it's first real library until 1918. That's when Augusta Corbin left a bunch of money for the construction of a library in memory of her late husband, Chester Corbin. The well known architectural firm of Titan & Githens was hired to build the library and it's doors were official opened in 1920. The building is charming and reminds me of an old school, although as far as I know it was never used in this capacity. But the tired old library is obviously worn out and is definitely looking it's age. Fortunately the planning of a nice, modern library is well along and will be opened in a few years. Until then the old building will continue to serve the town as it's done for decades. It still can do all the things a library is suppose to do but the new library will be much bigger and operate much more comfortably and efficient. And soon, like many old memorial libraries buildings, this one will become just a memory.

Great local company. Jim is a knowledgeable plumber. We have utilized his services on several…read moreoccasions. I always recommend him to family and friends.

All Phases was responsive and showed up and was totally cool with me informing him that my primary…read moreplumber was responding. We had two pipes burst from the cold snap and my neighbor recommended them - I would use them if my primary plumber couldn't help out.

Ridiculously overpriced. Quoted one price on the phone and billed a significantly higher one on my…read moreinvoice! There are better companies!

Will not clean oil boilers if you haven't used them for a year. Apparently they don't know how to…read moredo it. I also used to use them for propane too, They charged me for rental fees on a propane tank once a year and then decided that they needed to charge me twice a year. Also, the tank that I am renting is rusting. Apparently they do not inspect their tanks either. Can't wait until they go out of business and can't figure out why.

I was pretty close to a complete panic on Easter Sunday when my washing machine started spitting…read morelike Ole Faithful out of the drain. I have never had an issue after 26 years in my home. I did a quick search for drain clearing companies and United came up with a fantastic reviews. Here is another one of those reviews to add...David picked up the phone when I called- he asked a couple questions and said he could come out within the next couple hours. I needed to leave to go to work and said, can we do it at the end of the day? He said, absolutely, just text me when you're on your way home. He was here for quite a while trying to troubleshoot a very old connection. He never gave up, figured it out and had the flowing going where it should be! He even helped me hook up my washing machine hose. 5 stars is not enough! Great guy, great service, great company.

David was professional, prompt and knew exactly how to fix the problem. Highly recommend!read more