check my update to there response! DONT USE THIS COMPANY HONESTLY FIND ONE THATS HONEST AN…read moreRESPECTFUL! AN HAVE TECHS WHO TAKE ACCURATE NOTES AN DONT LIE! I would never choose this company for oil if I were you. They tell you one thing in person that needs to be done, but then lie on paper and say something different. We have had six guys here, all saying something different, causing a hassle of a mess. Then today, I spoke to Tammy; she was so rude! She didn't care that I had the tech conversation with me on our Ring cam that proves what I'm saying: "I get what you're saying, but it's not what he put on the paper!" I said, "So how come every time a tech comes out here, they lie about what they told me, seeing as it's happened each time?" Her reply was, "I don't know! I'll have to have a talk with them when they come in." I said, "Well, it's getting cold; we have barely any oil and don't want to put oil into the tank, seeing as he told me it would Contaminate it an not work properly! She didn't care, so I went, "Maybe I should have another company come out and look at the tank." She went, "You should, because we no longer want to work with you, and I'll let community action know. I'll email them." I said, "Okay, that's fine," then hung up! They are nothing but rude and never write down what they do on these service calls! I'd stay away! You guys are the worst oil company and so rude. Tammy is beyond rude and makes no sense. Seeing Tammy said it goes by what they wrote, not what they say in person, even though it's on my Ring camera. But we already found a new amazing oil company that doesn't play games and is honest and respectful, unlike your company. Tammy needs a new job, not to tell me she can't go off what I said, even though it happened in front of my Ring camera. None of your techs write accurate notes. So I will let everyone I know to never use your company unless they enjoy rude customer service where you get yelled at! So no need to reply to my updated review, seeing you wasted my family's time with all the lies and no respect! THEIR RESPONSE IS LIES. THEIR TECH LIES! THEY ARE A HORRIBLE COMPANY! THEY TREAT YOU WITH DISRESPECT! I'D REPORT THEM TO THE BBB IF I WERE YOU, OR TO THE STATE! I CAN LAUGH BECAUSE I NEVER MENTIONED COMMITTING FRAUD; I JUST WENT OFF A CONVO WITH THEIR TECH. BUT TAMMY HAS AN ATTITUDE AND WAS SO RUDE. SHE MESSAGES COMMUNITY ACTION TO TELL THEM YOU GUYS NO LONGER WANTED TO WORK WITH US. MATT CALLED TO ASK ME ABOUT IT YESTERDAY! I TOLD HIM HOW RUDE AND EVERYTHING TAMMY WAS TO ME! AND TOLD HIM WE FOUND A NEW COMPANY WHO DOESN'T LIE AND IS HONEST AND KEEPS TRACK OF NOTES! STAY AWAY FROM THEM. THE OWNER IS A JOKE WHO DOESN'T CARE ABOUT YOU AND WHAT HAPPENED. LIKE I SAID, RUN AWAY!

AMAZING PEOPLE! Dave and Peter came out to inspect and plan…read morethe job and both were incredibly professional and attentive to my concerns. When it was time for the installation of the heaters, we had the privilege of being assigned Ryan, Nick and Pat for our home. These 3 young men were wonderful. I felt comfortable having them here, they did a FANTASTIC job with the heaters, the outside unit and the fuse box. I am thrilled with the way they all interacted with my family too. This is the company the you want to do work for you. Their skills and the value for their services are impressive. Thanks fellas!

Do not trust this company. We are long-term, loyal contract customers with a service contract who…read morepay a monthly fee for routine maintenance throughout the year, with the expectation that they would prioritize us in an emergency. Instead, DeWolfe Plumbing completely exploited our trust, price-gouged us, and has spent weeks dodging our calls. Our furnace suddenly failed on a day temperatures climbed into the 90s. When we called, we were told that the earliest they could come was in 2 days when we had our originally scheduled maintain visit and they would change the service call to a problem resolving call and will reschedule the service for a later date. A technician named Brendan arrived. He spent almost his entire time on the phone with his superior. On that supervisor's advice, Brendan claimed a part (fan motor) had failed and that replacing it would cost roughly $2,000. Because we trusted this company as regular clients, we took them at their word. Before leaving to pick up the piece, Brendan asked me to sign an authorization for $2,300. I explicitly asked him to share the official parts receipt and detail breakdown with me. He agreed without objection. Relying on his word and the company's integrity, I signed. The moment the part was installed, the transparency vanished. Brendan refused to provide the receipt on-site, claiming it would be emailed to the email on file. Hours later, we received nothing but a flat invoice for $2,300 labeled "parts and service" with zero breakdown. We took matters into our own hands. We contacted the local suppliers and consulted independent HVAC and plumbing professionals. To our absolute horror, we discovered the part costs a mere fraction of what DeWolfe charged us. The markup wasn't just standard profit--it was an egregious, predatory overcharge. It became immediately clear why they refused to show us the actual store receipt. When we attempted to resolve this: * Victoria in the office was incredibly rude, dismissively stating that they "had a signature" and basically telling us we were out of luck. * Devon, the Service Manager did not help resolve the above. The details of the part sent to us are unverifiable from a local supply shop from which they buy the part. A signature obtained under false pretenses and broken promises of financial transparency is not a blank check to rob loyal clients (this is exactly how we have felt) WARNING TO ALL CONSUMERS: Do not let DeWolfe Plumbing into your home. They are deceptive, and pocketing thousands via outright price gouging. Be advised that due to your absolute refusal to provide an itemized receipt, the true manufacturer part number for our records, or a call back from management, we are actively filing formal complaints and seeking investigation from the following regulatory authorities: 1. The Massachusetts Office of Consumer Affairs and Business Regulation (OCABR) 2. The Massachusetts Board of State Examiners of Plumbers and Gas Fitters (under the Division of Occupational Licensure) 3. The Office of the Massachusetts Attorney General (Consumer Advocacy & Response Division) We will also be submitting our full documentation, call logs, and the supplier's true part pricing to the Better Business Bureau (BBB).

Where do I start. The guy they sent Mike C. Seemed like your honest older plumber guy... but was…read morenot. The more I talked to him the more he seemed like he did not have my best interest in mind. He just threw out 5k price for a new Natural gas water heater which seemed arbitrary andvery high, but told me that was what was in their price book. He had no customer service skills what so ever. He would not tell me and pretended to not know what brand of water heaters they used. He said he's been doing this for over 40 years and no one ever asked that question (really). I asked him when was the last time he spent 5,000 and didn't know what he was buying. Then he said Rheem, after more grilling. I can buy the same Rheem natural gas power vented WH at HD for 1,399 retail. So add $3600 hundred and you have the DeWolf installed price. It's a ridiculous amount of money to install a water heater. This is a routine replacement with easy access. I felt I was being taken advantage of because I'm sitting here with no hot water. The power vent pipe needed to be replaced to meet code , he said it was about 15 feet for which he added a whopping $500, again just arbitrary with no cost justification. I had another company out, which was very good and had been in the area since the 1970's. They were straight up no games gave me a quote from text messages and pictures. I got a better water heater and saved over $1100.00 off the "TrustDeWolf" price. The guys were here and gone in 2.5 hours I would name the company but probably shouldn't. They do all the new venting and added another carbon monoxide detector needed for inspection. No more DeWolf for me. I had DeWolf out once before for a heating issue, I knew it was a high price but we were in a pinch and I had nothing for comparison being just parts and labor. They get you by charging $250 for the service call and diagnoses and then your on the hook, unless they do the work and take it off the inflated bill. Never again! Please, please get other quotes before using these people. By the way, I should say the HD quote was just over $3000 but I decided to go with the long time well reviewed Worcester company instead.

Lenny was great to work with. Funny and kind, he was patient with my 9 million questions, and is…read morevery responsive via text. Appreciate his work and time.

Professional, QUICK response time and arrival. Saved us for the winter and very friendly. Will be…read morecontacting again in the future for issues, theres a good reason why you shop local and these guys are one of them. Had a reasonable quote from them unlike Landry who quoted us 6K for a basic electric water heater. will update if anything goes wrong but so far extremely satisfied. pics are old vs new.

After months of trying to find anyone reliable, I have no option but to give 5 stars! Ethan and…read moreAndrew were on time, Professional, and Kind. We ran into a little bump with our existing shower valve. Not even a hint of frustration, and their work was impeccable. Thrilled to know I have found a reliable source for me, as well as friends and family.

Two months after a "easy" fix and shelling out $196 for a few minutes of fixing. It's broken…read moreagain and 10 times worse than the original problem. I do not recommend Davis.

Our 25-year-old American Standard gas furnace was on its last legs when we put down a $5,000…read moredeposit with another large local provider for a Trane furnace. After we paid the deposit, they notified us that the project would be delayed for one month due to COVID supply issues. I grudgingly accepted this as a consequence of the "interesting times" we live in, until our furnace completely blew out a few weeks before Christmas. I called the other company to come up with some sort of temporary solution. They unapologetically offered nothing. I called Obie and was quickly notified of three important things: 1) they offered Daikin furnaces because of their quality, the best warranty in the business (exceeding Trane), and no supply issues, 2) We would be prioritized as an emergency and would be serviced within days, and 3) the cost would be 30% less than the Trane quote. After doing the necessary research on Daikin, which is a quality, highly rated brand, I asked for my deposit back from the other company and went with Obie. The friendly Obie team expertly installed our two-stage, variable speed blower high-efficiency Daikin furnace and Ecobee smart thermostat. The five inch filter they installed has eliminated the dust generated with the older furnace. The smart thermostat uses sensors you can put on each floor to figure out how to keep your home the most comfortable for the least amount of money. You can also adjust your thermostat from anywhere using the Ecobee app. Are the kids cranking the heat up too high while you are away? No problem, just turn it down! With our new Daikin furnace, we are saving money on natural gas every month while being more comfortable than we've ever been. No drafts, no cold spots. No noisy, clanking furnace. Complete, uniform comfort. Obie will help guide you through the rebate and zero-interest loan process. They will also schedule your appointment with the building inspector. If you are reading this, you are probably looking for a new furnace installer in Metrowest Boston. I understand the analysis paralysis that you are facing. I had been thinking about the same thing for years before I finally took action. I only wish I had acted sooner. That's why I am pleased to recommend Obie Comfort Solutions for your furnace installation needs based on my own, real-life experience.

RUN AWAY! About 9 years ago, I hired Obie to install a new central air/heat and tank-less water…read moreheater in my condo. The owner came out for the sales pitch and did a good job explaining etc. When the techs came, none spoke English and appeared to not know what they were doing - i.e. untrained. It took them 2 days to finish the install. I had an issue within a few weeks with the tank-less water heater and they sent their "best" plumber out. The plumber was not happy either and said that the pipes were not installed well and that it was "a mess." At a maintenance session a few years later, the tech told me I did not need to use filters and then proceeded to close up the filter opening. so I could not access it. Needless to say, within 2 years the system was not working, they sent out a repair tech who told me that the coils were filthy and it would need to be replaced. WHAT! Fortunately, they fixed it for free by cleaning it - not replacing it. I guess if you are paying for the repairs there is a different set of standards than if the company is fixing it. It does work, but am crossing my fingers that it will last through the next 6-7 years before I have to replace it. They appear to hire untrained workers hoping that no one will notice. Run away from them before you have a disaster too.

Eric is the head of this Family owned business, and his values and business acumen will always be…read morein the forefront. Reliable, dependable and honest are most noteworthy... on multiple occasions I've needed their services and they have always performed higher than expected. Highly recommend for residential and commercial!

After many incorrect orders and installations for a new bathroom despite clear instructions, months…read moreof no communication, ghosting, no shows and a refusal to settle an overpayment for materials not delivered, this is clearly not a recommended business.

Garabedian Plumbing saved the day for me. Frozen pipe burst…read moreand started to flood my basement. This happened at 11:30pm. I called them and their answering service said they would have their on-call tech give me a call !5 minutes later I received a call. He asked if I had shut the main water shutoff valve off, I told him I had just moved into the house and did not know where it was. He instructed me where and what to look for in my basement. I found it and shut the water. He told me he could come out that evening but if I could get through the night and wait till the next morning, I could save 50% on the labor charge since overtime rates were mandatory. They sent a tech at 8:30 the next morning and within 2 hours the piping was replaced, and he installed some insulation to prevent future freezing of the pipe section. Very professional operation. Thanks, Steve L.

Moved an ild oil pipe from our home in the wall so it could be opened up , took a while but was…read moreglad he could do it. Very professional

Our hot water boiler combo stopped working on Monday night. I called Fresolo, even though it was…read moreafter hours, thinking I'd leave a message, but I was able to speak to an actual person!!! The woman asked if our situation was an emergency, which I appreciated, but since it was mild weather, there was no emergency. However, it was urgent. She then said I'd be contacted the next morning, and I got a call bright and early, and Rodney showed up shortly after that. He saved the day for us! And besides being skilled, he was a pleasure to do business with, and that is an important part of customer service. So, all around, thank you, Fresolo, and thank you, Rodney!

We're brand new to the NorthEast from Texas and R. Fresolo and their tech Andrew, worked us in…read morealmost same day for a boiler check. The gas boiler was perfect but the water circuit to our hydronic heaters was shot! A suggestion for a fix was made and it worked! Couldn't be happier with work and explanations.