Insanely overpriced and not professional. Techs all work on commission so they are pushed to write…read moreup hefty invoices. 340 to spray out coils with a chemical - takes 8 minutes. 250 to replace a 7 dollar capacitor? 290 to replace a 10 dollar contactor ? 465 to remove and clean fan ? Unreal. Call an owner operated company. These massive corporations have massive overhead hence the massive bills.

I needed to utilize Control Point Heating & Air Conditioning to repair my broken air conditioner on…read moreone of the hottest days of the year. They had to order a special part to fix it. Kenny Brooks, a senior technician, was sent to my home to install it. This was an all day job since he had to take the old system apart, drain refrigerant, put in new refrigerant, and install the new part. He was marvelous. On his lunch break, he taught me about alligator bites and where to buy them in Shrewsbury. One more reason to love Control Point in Shrewsbury.

If I could give Landry Mechanical 10 stars I would have. Always great service at a great price…read more Jose and Jack came by today and did the annual water heater flush. Also, they took time to answer my questions as all their technicians do when the job was completed. Thanks for all you guys do :)

If I could give a rating higher than 5 stars, I would! Working with Landry to get mini splits…read moreinstalled in my home has been such a smooth process from start to finish! Tim L came out and answered all my questions and was knowledgeable and provided top tier customer service. Patrick and his team handled the instal and again provided top tier customer service and went above and beyond to ensure everything went as expected! Chose Landry and you won't be disappointed!

I have been paying a monthly subscription of $40 to ensure I can get hvac service in an emergency…read moreb/c we are elderly and have physical challenges. In May the young Obie tech doing a spring A/C tune told me my outside unit had sunk and was not level meaning use of unit could damage it. He estimated cost to repair was $1400. I shopped around and found a company that estimated cost of repair at $500. Today , I told Obie to cancel my subscription b/c they were obviously trying to fleece me- a multi- year customer who is elderly and physically challenged. This is shameful conduct. Rafferty

Scheduled to get an estimate. Technician never showed up. I have to contact them afterwards then…read morewas told technician has an emergency and cannot make it. Disrespectful of someone's time. No follow up. Please advise.

I had purchased a complete heating system including indirect water heater from Boucher Energy…read more They tried to sell me an annual service contract but it was too expensive. One day I noticed my water tank had a slow leak. I contacted Boucher Energy since the tank had a lifetime warranty. They were very rude over the phone commenting on how I did not have an annual service contract and had not purchased anything from them in years. They scheduled a technician to come out 2 weeks later and look at the leak. The day of the appointment it was snowing. There was only an inch of snow on the ground. Boucher called me to cancel my appointment due to the weather. Who doesn't work when there is only 1 inch of snow on the ground? At that point, the leak had gotten worse and I had to put several towels down daily to absorb the leaking water. I was told by Tina that the service manager would come out the following week to personally inspect the water tank. The day he was scheduled to arrive, he never showed up or called. The following day he calls me and says I can just send him pictures of the leak. What a joke. It's now 3 weeks since I first called them and the leak keeps getting worse. Now they tell me that all they needed are pictures of the leak. I send them the pictures and they order the replacement tank. When the tank comes in, they call me to schedule installation. A few days before they are scheduled to come out and replace the tank, the leak is so bad that I have to put 5 towels down every 3 hours to absorb the water. I email the service manager Monday morning to see if they can come out right away so the tank doesn't burst and flood my finished basement. Below is his email reply. Good Morning, Unfortunately, I do not have any availability until Friday, the date of the installation. Thank you Stephen Cammuso Service Manager Boucher Energy Systems88 Millville St. Mendon, MA 01756 Office (508)473-6648 Fax (508)634-3509 The technicians that finally came out on Friday and replaced my tank said that the corrosion was so severe and that they are surprised that the tank didn't let go and flood my basement. I would never ever use Boucher Energy again. They are the worst company I have ever had to deal with. Rude, greedy and unprofessional.

Installations are great but service is expensive. Last two service calls marked up prices of parts…read moreby a factor of 3 to 6. A $65 part was billed at nearly $400 and sales tax was charged on that amount. The first service charge (for a thermostat) was changed when I questioned it but the second was not. Service manager pretended that labor was included in parts but he charged sales tax on the whole amount which suggests not. Service call is billed at $165 if over 15 miles, so no excuse for extreme parts markup.

Excellent service and technicians Lucas and Shawn were amazing. Would recommend this company to…read moreeveryone. Explained everything to us very well as we were unfamiliar with this type of heating and cooling coming from the desert area and Midwest. Picked up after themselves, went over the system when install was complete! Recognized EMT Service too. Highly recommend

Metro West Mini Splits recently installed 6 mini splits in February 2025 to our new home in…read moreMarlborough, MA. Alan, Jamie, and their team were so kind, respectful, knowledgeable, timely, communicative, and easy to work with. We could not be happier with the final product! Metro West Mini Splits was also very reasonably priced, and they made the Mass Save rebate process a breeze. 100% would recommend to anyone needing heating or cooling services!

I used Rick before for my tenant's house, he did a great job. Not only he just is very experienced…read moreand handled my HVAC problem, but he spent time to explained it in such a clear way for me to understand. Today, I didn't call Rick directly, instead, I got him through a home warranty program, he showed up and recognized my phone number and still remembers the last work for my tenants. Again, this time, not only he fixed the leak, also did extra check up, clean etc work. I will certainly recommend him to any type of HVAC job.I am sure you will have a great experience as I have. Thanks, Rick.

Rick is a true professional from start to finish. He spent considerable time at our house initially…read moreto put together a great proposal. Then he totally accommodated our covid related installation schedule. His install team is also great - courteous and efficient. Installing central ac as a retrofit in an old house with several additions is a challenge but Rick is a master - never taking the easy way out striving for a perfect install. He is going to look at a couple neighbors and our daughters house next!

I hired ComfortMax--based on reviews--to install Mitsubishi minisplits in my home. From estimate…read moreto finish, a first rate experience. All whom I dealt with were polite, professional & honest. ComfortMax helped me navigate the MassSaves HEAT loan process. When the salesperson I had been dealing with left CM, I received copious communication from CM--even from Marcelo, the owner--that all would proceed seamlessly, as it did. The professionals who installed my system were very polite & were very diligent in getting my sign off when a small bush limb need to be trimmed & a part of my gutter downspout needed to be rerouted to accommodate the installation. ComfortMax are true professionals & it was a pleasure to deal with them--highly recommend to anyone seeking minisplits.

I used Ideal Air HVAC and had an excellent experience from start to finish. They were responsive,…read moreprofessional, knowledgeable, and took the time to explain everything clearly. The work was completed properly, the pricing was fair, and they left the area clean when finished. It is hard to find a company that is this dependable and honest. I highly recommend Ideal Air HVAC to anyone who needs heating or air-conditioning service--you will be in good hands.

We had our oil burner blower fixed. Super grateful to Aderito from Ideal Air. Very bright and…read morehardworking guy. Our previous company said that the blower is stuck and we need to replace the whole unit + AC for 11K. Aderito pulled the blower out and replaced it with a new one for 1.5K. Super polite, explained everything, worked till 8:30 pm until everything was done. Can't be happier about them. After 3 days with no heat, I am so thankful that there are real professionals in the field!! I saved so much money, and if I could give them higher than 5 stars, I would do it.