Great selection of hardware and tools at a west LA location. I came to get a lock box and found…read moretheir price to be the lowest for in store, in stock, same day pickup. Good alternative to mega stores like Home Depot. Helpful staff. Huge parking lot !

Convenient and well-stocked. Been to this store a few times and plan to continue to frequent this…read morelocation. It's right opposite AAA.

Small local business with helpful employees, and they carry some specialized hardware that you may…read morenot find at Home Depot, so worth a look if you can't find it at a big box hardware store.

It breaks my heart to have to give such a bad review because I love to help the little independent…read morelocal businesses, but the way I was treated by one person here (every time I come in over many days) is just inexcusable. And I fear he may be the owner which is a shame because the only consequences he will have to experience are some bad reviews and loss of business. First of all, there are other guys that work here who are wonderful and are helpful. One guy has long gray hair and is helpful. Another older gentlemen who has more gray hair, and genuinely likes to help. Then there there is an awful guy with salt and pepper hair, not as much gray as the other guy. You can't miss him because of the scowl on his face and cloud of negative energy that surrounds him. He seems to truly hate his customers! A few day ago I came in to get some screws & I didn't know what I was looking for & needed some help. He pointed to an aisle with hundreds of drawers with various nuts bolts and sizes and said "It's over there". We were literally the only 2 people in the store. I went over and was immediately overwhelmed and confused and asked him to help me. With all the passive aggressive energy inside him he came over, pointed to a couple of drawers and said "you can find it in these drawers. This is why I set this up so you can find it yourself" (there were 8 different sized screws in each drawer) He didn't even look at me to see if I was okay or still needed help but immediately turned around and almost made an exclamation as he blew me off and walked away without ever looking back at me. I also didn't have my glasses because I'm used to the guys who help me grab exactly what I'm asking for without me having to check them. Needless to say, I had a challenging time finding what I needed. After struggling for about 10 minutes I found the very small nut and screw and took them up to him at the counter. I later found out that these run about .35 cents apiece, but he rang nothing up and said "that will be $2". I didn't say anything, but I was astonished and thinking "Wow! a dollar apiece for this tiny screw and nut - they don't need a gun to rob you these days." I got no receipt either. A few days later I came back because I was installing a ceiling fan and didn't know what size a few of the screws were, so I had to get multiple sizes to see which size worked. The gentleman with long gray hair helped me grab 5 bags of different sized screws. (and surprising, the receipt verified that they were, in fact $.35 cents each - I knew it!) I called before coming in and asked and then asked again but I explained my situation and asked if I could return the screws I didn't need and both times it was confirmed that I could. So later I brought back the ones I didn't need and wanted to grab a few more of a different size to try. The other older gentleman with mostly white hair was about to help me when the angry man said "I can help you, it's over here". So he never once looked at me, led me back to the same aisle, opened a drawer, turned and walked away from me without saying a word or giving me the help he offered. And then I went to the counter to check out and I set my bags of screws down and said I needed to return these and in a very snarky and condescending tone he snapped "We do do partial returns!!" I said, "What? You don't do returns?" And he said "NO - you can't return these" and then smirked. I then said "I was told twice, that if I got these to see which ones work that I could return the rest. I called, and I think I actually talked to you. And then I was told again when I bought these." He shook his head with smug anger and disbelief, never looked me in the eye after that and didn't say another word as if to silently scorn me and shame me for having the audacity to challenge him. He set my money down without ever looking up at me, turned and again walked away as if to say "I'm not even gonna look at you". Ok, first of all sir, I come here to your store because I believe in supporting small local businesses. I also come because of the friendly, helpful service of the guys who have been working here for so many decades and genuinely want to help people! I can go to Home Depot and get ignored or helped by people who have no knowledge of what I'm asking about just as easy as I can here in your store. But at Home Depot, I won't pay near as much as you're charging and they will at least treat me with respect, dignity and at least pretend to care about me and what I need. So if you wonder why your business is dwindling? It is because of your seething anger at the world in general and your sour demeanor, your inflated prices and your propensity to gouge people who look like they don't know any better. But is especially because of your arrogant, condescending lack of care and compassion, and for trying to make people feel stupid and insignificant. NO THANK YOU!! - I'd take Home Depot any day of the week over your abuse!!!!!

5 stars all the way to Ryan, the manager of the best hardware store located in the heart of Beverly…read moreHills. He came to the rescue in helping me find the proper equipment for my broken dental glasses, only to also help assemble them, all upon closing hours. He truly saved me and had the most incredible determination to repair what I thought would have been broken :)

Went with a friend who was looking for a specific washer. I ended up getting keys made because my…read morelocal hardware store had gone out of business. Clean, organized, friendly place. It's been there for 99 years. And of course, they are being forced out of their lease with a 10% rent increase. Small, family owned businesses like this are what give cities character. I hope it stays and here's to Yelpers saving a local business! Send an email to the city council of Beverly Hills and let them know what's what.

After the store on Washington Blvd, this store is a breeze. Friendly, helpful people; fast,…read moreefficient service. Got a bunch of small color samples $4.99 each. Convenient parking. Dont go to the Culver city store unless you like slow service. Much better location here.

Like watching paint dry, literally. Just spent 35-40 minutes in an empty store, trying to buy 4…read morepaint samples. 3 employees, all doing very close to nothing and appearing to have absolutely no idea how to run a business. Just terrible. Avoid this location, unless you like wasting your time.

Jazmine was really impressive with how knowledgeable she is and very specific on her take on what…read moreto choose. I learned quite a bit in a very short amount of time. I feel confident and excited for my apt. project and I luv her genuine enthusiasm for me to share results with SW. Thank you !!! And thank you Sam w/Phn assistant as well!

Extremely disappointing experience. I was quoted a price by a rep for paint, but when I arrived,…read morethey tried to charge me six times more. After declining, they came back with a price still three times higher than what was originally promised. Out of desperation to finish our project--since we only had the painter for one more night--I agreed. But after too much back and forth, we ran past closing time, and Mark refused to leave the paint anywhere accessible or wait, despite me pleading with him. Now the delay is costing us over $1,000 more. The customer service was unhelpful, rigid, and downright rude. We only chose this store because it was closer than Home Depot (which is 30 minutes each way), but honestly--go to Home Depot. Better service, better pricing, and better quality options. Not worth the hassle here.

Don't underestimate Patty the owner. She has more knowledge of what you may need (granted, if…read moredescribed clearly), than you. Leave your stubbornness​​ at the door. Oh yeah...she's a badass female.

Convenient neighborhood store and good prices. I walked in to inquire about window screens. Owner…read morewas very knowledgeable and told me how to measure for them. When i looked around, I noticed they had a lot of tools. Bought a couple of rakes and saved myself the trip to Home Depot. Add to it that the owner is a wonderful and warm person which makes this a store we should support as a small business.

I am sharing my great experience with Jacqueline Santana; she helped me pick out everything I…read moreneeded for my kitchen and bathroom remodel. WOW, she is incredible! patient, knowledgeable. caring, and very efficient. She knows her stuff! I was so fortunate she was there the day I walked in. What a treasure! She made everything flow and also she has great taste! Love her!

I had a very disappointing experience at the Santa Monica Ferguson Home showroom this afternoon…read more I had a scheduled appointment with Marinell at 3:30 PM. I arrived on time, checked in at the front desk, and was told I could browse the showroom while they let her know I had arrived. The showroom was very quiet--there were actually more sales associates than customers, with several sitting at their desks--yet no one approached me to ask if I needed help. I wasn't concerned at first since I had an appointment. After about 10 minutes, I checked back in with reception and was told Marinell was "wrapping up a phone call." I sat in the small waiting area next to the front desk. While waiting, I overheard another sales associate remark to the receptionist something along the lines of, "I don't know why Marinell does this--she knows she has an appointment and keeps chatting on the phone," which suggested this might not be an isolated occurrence. At 3:43 PM, I went back to the desk and explained that if she wasn't available by 3:45 (a reasonable 15-minute grace period), I would have to leave. I had other appointments scheduled that afternoon. I was again told she would be "right over." She never came. At 3:45, I left. This was especially frustrating because I was prepared to spend a significant amount of money on a bathroom remodel and had specifically made the appointment to start that process. With multiple sales associates present and the showroom nearly empty, it was surprising that no one stepped in to assist. The overall experience felt unprofessional and dismissive, and the atmosphere came across as somewhat indifferent to customers' time. I expected better from a showroom with Ferguson's reputation. Unfortunately, I'll be taking my business elsewhere.

They just recently moved to this new location and it's really easy to get to, which is a real plus…read moreon the Westside. There's street parking and a few parking spots alongside their building, making it even more convenient. I called Carlo this morning in a frantic search for valves for our bathroom remodels. It was a last minute request from our plumber and time was working against us. (We had to shut off the water to our entire building and it had to be back on within a certain amount of time per HOA,) Here comes Carlo to the rescue and not only was he able find what I needed, he was able to steer me towards a another brand that was just as good for almost half the price and then gave me a great deal on top of that. I had to make a second trip back later that day for a few more things. I showed him the parts I needed and he put everything in a bag for me and I was good to go. Our plumber got exactly what he needed and was happy with it. If you need plumbing supplies, faucets, toilets, anything plumbing related, I highly recommend this place! The staff is extremely knowledgeable, prices are better than the big box stores and they even carry high end brands like Grohe, in addition to Kohler and American Standard. Friendly, knowledgeable, great prices, sells to the public and accepts credit card. You can't beat that!

Carlos and his staff are so knowledgeable and friendly it's a pleasure coming in there every time…read more Carlos never rushes you, spends the time to take care of you and is about the nicest person you will ever meet. A pleasure doing business here.