Joe was very helpful. Went out of his way to our destination. Will call again. Highly recommend his…read moreprofessional work....

Don't trust these guys. Totally rude and disrespectful. Called me about an hour ago after Geico put…read morein the request for a tow and he claimed my vehicle needed collision work. I told him a few times this was not the case. He said he'll be over here in 15 minutes. I came downstairs and was waiting for him. He didn't even call me or ring my doorbell, he just briefly knocked. He didn't even give me 45 seconds to come to the door (I'm looking at the time stamp of the Ring video between when he knocked on the door, and when I answered. Literally less than 45 seconds). Me being cordial and kind and saying hello, stepping out, he saw me in my driveway and yet he pulled out and started driving away. I thought he didn't see me or something and went out in the middle of the street jumping up and down doing jumping jacks trying to flail this guy down. Totally embarrassed myself! Pioneer Auto is waiting for my vehicle to be dropped off by this guy. I called his number 2x and texted it. Both went unreturned. Called another one of A-1's numbers. Went unanswered as well. Called off a different number and they answered immediately! Said that I have to call Geico back because "they waited for me" and that they cancelled the order and tow and I'd have to call back Geico again to request another one. Ridiculous. Have been on the phone for the last 30 minutes with Geico and about 2 hours dealing with this today. A-1 is the only contracted tower with Geico in the Oak Harbor area. Geico said they shouldn't have been here til 315 pm and he came at 254 pm. They said he had to wait for me until 315, give me a call or Geico one. I'm telling you it's all documented on Ring video. Not even a full minute between him knocking on the door, me coming out, and him driving away from my driveway. Not ok. Beyond petty, I did nothing to these people. And Geico said I need to document all of this, because guess what? The guy cancelled the tow but STILL got paid by Geico. Now my car is broken in my driveway without a tow, and I can't find someone to tow my vehicle til Monday! I did absolutely nothing rude or mean to these people and for them to do this and treat someone like this - for what? I told him I could barely hear him on the phone today when he had a bunch of people talking around him? That's the reason to act and behave like this? And now I have to do 2 reviews with Geico and on here? Totally petty, and a waste of time. I don't know why people in the Oak Harbor area are so beyond rude, unaccommodating, and just plain mean but I'm so sick of it. Lived in 10 states and this area is probably one of the meanest/ rudest in the country. Not ok. Now I'm upset, Geico is upset, and for what reason? Was he trying to scam us or just try to make our lives more difficult? If he didn't want the job or to deal with me for whatever reason he shouldn't have accepted it. Geico just tried to get them to come back and do the tow and he refused because 1.) he said I didn't come to the door when he knocked (not true based off of the Ring video - literally 45 seconds between him knocking and me coming out), 2.) he called me earlier and because Geico said my car had collision work he is refusing to take it allegedly and he is refusing to take any future jobs from Geico or me. Ridiculous. Hope karma does justice. Update: looks like he's done this many times based off the reviews on Yelp and Google! So I know it's not just a "me" issue! The auto body shop said this is how he is too and they don't recommend him. Just a shame! And he allegedly destroyed people's bikes and threw things in their yard throwing a temper tantrum for whatever reason. I came outside and both my trash cans were slammed to the ground and damaged which they've NEVER been in the 2 years living here. Either he hit them with the tow truck or threw them down! Now they're damaged! The garbage people would've NEVER allowed this nor would my neighbors! Every other trash can on the street was standing up straight! Both my regular trash can and recycling were thrown down by this man and it's caught on my neighbor's Ring camera as well! I'd like to file a report on this man. There is NO REASON whatsoever to behave like this or treat another human being like this! Especially someone that was nothing but kind and respectful to him to begin with! Absurd! I'd like to call the cops and report him because this is a common problem with him judging from the reviews. You don't destroy another person's property! Maybe it's a blessing he didn't get in my car and drive my car. But man. I understand he mate hate his life but no reason to take it out on other good people just trying to get help!

Great towing company. Son was involved in an accident and this company actually cared. They were…read moreempathetic and understand how traumatizing an automobile accident is. A very reasonable price to tow and store during the insurance process. Best tow company in the valley.

Larry and his team are the best, towed everything I've ever needed. Flat bed towing or wrecker I…read morewould recommend anytime

Needed a tow on Camano island. Driver was quick to respond…read moreand attentive, and careful in handling my car.

Hi, I was towed by Dick's and the driver's name is 'Jerimiah'! He is fantastic driver! I am a 81…read moreyear old guy and I live in a seclude place down a 1/4 mile gravel road almost like 'off the grid'. When we started this journey, I was thankful that Jerimiah agreed to deliver my vehicle at least to the end of the 'flat part' of my gravel road which is before it started down a steep hill with a twist and sudden uphill turn at the bottom. But, when Jerimiah saw the tricky part, he said "no problem" and continued on! Wow I was 'really' feeling thankful that my vehicle was at least going to be near the 5th wheel trailer I live in! But then, get this!, when we was at least near my trailer more less in my yard, Jerimiah could tell that I was trying to figure out if I had a better spot closer to my 5th wheel trailer, but really 'i' was not wanting to 'ask' Jerimiah to spot it even closer to my trailer because of all the obstructions. Then he just popped up and said, "are you sure you don't want it closer to your trailer, because he said, "i can turn around and back in and place it where you 'normally park'! This meant he had to turn around in the narrow gravel road and miss all my other vehicles and big steel shipping containers and trees!! Well, I said, "if you can do 'that' then I will close my eyes and say 'yes', and that I would be 'so Grateful'! Jerimiah said, "no problem!" Dang!, he turned that big truck around so fast I could not believe it and then he backed it into 'absolutely' into the perfect position where I always park and thus where I will have good access for working on it!! I said to myself, "thank you Jesus" and I tried to give him a tip! Jerimiah being 'upstanding' young man would not accept my tip and just said to "call Dick's again If need a tow in the future!" I shook his hand with both of my hands, and I watch his truck drive away until he was out of site because I was so appreciative. By the way Jerimiah was so 'upbeat' and 'jovial', and we found common ground for good conversation as he drove to my place. What a great experience it was at midnight in the rain and cold, considering the fact that I broke down on the freeway and 'did' have to call for a tow! Dicks service is the 'best'!!, but I knew that 'firsthand' from the past! THANK YOU, JERIMIAH! GO DICK'S TOWING!!! Sidney Treherne, Arlington, Wa.

Came quickly. Handled the tow professionally. Gave great guidance on the repair shop.read more

We were miles from home when we got a flat tire on our 2017 Dodge Ram, and much to our surprise,…read morethere was no spare tire. Roadside Assistance set us up with Jim's Towing, who not only arrived before the expected ETA, but were professional, friendly, and made sure we were taken care of. When unloading our truck, our driver even noticed the spare tire winch cable had been cut, which would explain the missing spare. Will definitely recommend Jim's and request their services again in the future, if needed.

I had a rock chip in my windshield and 2 very nice young men came out to fix it for me on…read more10-11-2022. They were very professional and pleasant to deal with. I was very curious about the repair process and the whole process was explained to me as it was being done. I appreciated the friendliness and thoroughness of that explanation very much. I was treated with courtesy and respect and that goes a long way in my choices for businesses to use in the future. My windshield was repaired nicely and the price was quite reasonable. I will be using this service in the future when other chips or cracks happen. Thank you for a great repair experience!

This company is a joke at this point. Maybe treat people better and you wouldn't have people…read moreleaving bad reviews. From a former customer and former employees stand point, DO BETTER...... You all give Mom & Pop shops a bad name.

Price and availability…read more Price and availability these guys were fantastic. They are my new auto repair company.

I used to love to have Adrian work on my vehicle but since the new upgraded place its been one bad…read moreexperience after another. The last 4 times I went there I waited in the lobby for so many hours. If I had known it would be that long I would have went home. The last time was 5 and a half hours in the lobby! I tried to go home at hour 3 and was asked to stay (telling me it would be soon.) The prices have really gone up. He wouldn't charge me to look at it so I thought I was getting a good deal but with the high pricing it made up for it. Several hundred dollars cheaper at other places when I called around. I got an oil change here and I made an appointment for it. I waited 3 and a half hours in the lobby and it cost a little over 100$. I mentioned I was feeling the transmission slipping and was told they would take a look at it. At checkout they said nothing, I asked them about it and another 20 minutes later they came back and said it was fine maybe I could get a tune up soon. I brought it in again a few weeks later still with the transmission slipping. They said they found a sensor out and a few other things. I paid a little over 1000$ two separate times within 3 months. Each time I asked is it worth it, to fix it? What about the transmission? I got round about answers and was told fixing it was a good option. Now after putting almost 4000$ into it within a year my transmission needs to be replaced and I can't afford to fix it or get another vehicle! I don't have words for how I feel about that. I really trusted Adrian and so I trusted his crew and I feel like they really let me down and put me in a bad spot. I'm a single mom and I needed the honesty and care I had gotten from Adrian at the beginning but I guess things change.

My back window got broken out of my car and some body work needed to be done. With all the body…read moreshops around bookbinding months ahead I was so happy to here that this place could fix my car. They did a good job I thought by looking at it. After returning home I found glass throughout my car and now every time I open the hatch small pieces of glass can be heard rattling around. Tried to contact the shop about that and questions about the billing, but they never returned my calls. Apparently they double charged for much of the labor and wouldn't submit any paperwork my insurance company asked for so my insurance wouldn't reimburse me for the work done. These folks seem helpful but beware.....wolves in sheeps clothing. Go elsewhere.

Juan drove to the gas station our car was broken down at over 15min from his shop and had us up and…read morerunning within 5min. He went above and beyond, this was a miracle for us! Thanks Juan!!!! -Mariel

2016 KIA Soul 2.0 with a leaking oil pressure sensor. Scheduled a Friday appointment and dropped…read moreit off at 8:30 am. The car was repaired and ready before noon. Great communication and quality repair. Very accurate and fair charges for the part and labor. As others have said , I feel they were very honest. I like supporting a local shop and am very happy with the service!

The woman at the counter of this business is rude, condescending and downright disrespectful! I…read morewill never have my car worked on at this shop again because of this. She is a mean person and should not be allowed to work with the public. I am amazed that she hasn't been fired and replaced!