I went to Dick's on Saturday, January 21, 2023. I spent over $400 on baseball equipment for my grandsons. The bats are all on lock down so you cannot try them unless someone unlocks the batting display. We waited 30 minutes, we saw one staff member walk by that we tried to flag down but she said she could not help us in that department. I got so frustrated. I called the store on my cell phone to ask them to send someone over to the baseball department for assistance. While I was waiting I saw at least two parents just get frustrated and leave because we couldn't get any help. I also want to know why are you are selling $300 bats for little leaguers. That's ridiculous and you need to have cheaper options for people that can't afford them. I think the cheapest one was around $180. An employee finally came over and he was pretty knowledgeable. We were able to pick one out. The lack of employees issue is not new for this store. I've been coming here for years even before Covid and they have never had enough employees on the floor to assist people. You need to have staff that walks around and helps people find what they need and unlock the items that you have on lock down because of theft. I know this store loses many sales due to no assistance. I have walked out before and gone to Big 5 or a batting cage store to get assistance and purchased there instead of Dicks. This was a Saturday and no staffing? It took us 30 min to wait in line for checkout too. We almost left. This store is cool but honestly not worth the hassle. Do better Dick's. read more

I don't really like this place that much. They are so overpriced. Well, what do you expect from a place like this? You may find some things that you are looking for but not at the best price. read more

DICK'S Sporting Goods - Golf Equipment Near Me - Torrance, California

The 5 star is solely because of Cesar who helped my family get everything we needed for my daughter's lacrosse game. We've been shopping at this location for years but today's customer service from Cesar was exceptional. Today is Saturday, March 4th, 2023. He was patient with us and he answered all our questions. We left the store happy. read more

I was in need of a golf club and called the store. They transferred me to Efrain who walked through the ordering process fantastically. I got my golf club shipped to me. It arrived in fantastic condition. Thank you! read more

I needed to return a pair of lavender crocs. Thanks to a VERY CAPABLE sales assistant, my return went very smoothly. Unfortunately, I did not bring my Email: Order Summary (receipt) but the sales clerk was still able and willing to call a "magic number" to confirm my purchase. That done, my reimbursement was set in motion. I half expected to be "guilted" about not having the proper documentation (receipt) but she made it happen. Kudos to this sales lady!! A+ read more

Eddie was the cashier at the time.. did not acknowledge me and my partner trying to check out.. no body was in line. There we kids throwing balls in front of him while he just talked to another employee.. we had to walk in front of him to get his attention. Dicks is this how you run your stores? Im a paying customer. read more

$800 worth of gifts cards unable to return due to company policy. Don't buy people gift cards as gifts. Cash is king and now I'm stuck at dicks sporting goods. read more

I know how it is to close nights in retail but some of their staff was so rude the other night. Some came and asked me if I needed help which was nice, but most were hinting that I checked out now, "check out is that way" "I'm still looking but I'm almost done!" "Oh." This happened 3 times when I still had 45 minutes before close. I finally check out and they had the playoffs on by the register. I also understand that those games are huge but I had to repeat myself multiple times & they didn't give 100% attention for a 3 minute transaction lol I got my products while in a pinch but I will return. Found them cheaper elsewhere and I didn't have a great experience. read more

I'm writing this mostly in relationship to the ability to order on line and seamlessly use curbside pickup during COVID. They are efficient and friendly. The store is fully open, and this is a clean, well-stocked spacious location with friendly and helpful staff. read more

DICK'S Sporting Goods - fast efficient curbside pickup. - Golf Equipment Near Me - Torrance, California

This is a poorly staffed store that sells tons of apparel and far less in the way of sporting goods.... very long waits to checkout.

I bought me yet another Yeti metal mug, like I need a hole in the head but I love those things. I love the way it feels and the color of burgundy. I also love the store, it's spacious, neatly displayed, & everything feels like reachable. I'm height challenged. My only negative gripe, the email discount I signed up for doesn't apply in the actual store, the cashier said. Are they different stores or what? read more

Angela is the most horrible cashier. She's so rude! And looked so annoyed when We were there to pickup items we ordered online. ****Manager was nice and helpful!! But.. Manager Please adjust her attitude or keep her off the floor. It Made this shopping experience horrible. And We just wanted to hurry and get out of their because her attitude was so nasty. read more

The store itself is nice, but I had a terrible experience with the golf section. The man who helped me out was not helpful at all, and made me feel very uncomfortable to ask any questions or even try the launch monitors. I would not return to this section of DICK's sporting goods just from that experience alone, and I've had good experiences at every other location I've been to. This sentiment is repeated by another yelper who responded to my question about launch monitors, so unfortunately it looks like I'm not alone. As a beginning golfer, I think the experience I had would turn a lot of newbie golfers away from the sport. I'll probably come back to this location for other sporting/activities gear, but for golf related purposes, I will be taking my business to places where I've had much better service-plaza golf, or roger Dunn Santa Monica or Long Beach both have nicer service. read more

Last week, my bf and I had an unacceptable experience at this location. My bf loves golf and he was in the market for a new driver. He finds a golf associate to ask to use the simulator. The associate's response: "That is only for customers who are serious about purchasing clubs". UH OH HELL NAH. Is he profiling us right now?!?!?!!!!!. I actually bought him a Ping driver from Dick's last year so we are not high school students who are there to practice golf for some fun. We were probably older than that rep. This treatment put us both in shock. We let a manager downstairs know, but he seemed like buds with the golf rep as he went back and forth to mingle and joke. Do you really think we are going to shop here again? Do not judge us and think we aren't going to make purchases. HOW WOULD YOU FEEL IF I DID THE SAME TO YOU. UGH people these days read more

I came here on July 18 around 3:13pm I went to the golf department and there was no one there to help. I pressed the help button and waited for 10-15min and one of the worker walked passed me and he was running the golf section, I forgot to catch his name. I needed help choosing a Golf driver and asked to get fitted. He said we only let people who really want to buy golf clubs use the fitting room. I felt like he pre-judged me thinking I'm not a serious buyer. I honestly felt belittled and felt that he was racial profiling. I gave him a look and I told him are you serious? and he said " you really going to make a purchase?" in a rude manner. I responded yes. But honestly after the interaction I did not want to make any purchase. I contacted corporate and asked for the store head manager to contact me but it's been almost 3 weeks and nothing yet. This place needs to hire better people. read more

Take your business elsewhere because the Dicks located in Torrance is a store that is capable of only terrible customer service. This morning, I spent $65 but also twenty minutes walking around this massive store looking for hiking socks. I spoke to 5 team members; none were helpful, because every member pointed me in the general direction, which also happened to be the wrong direction. I then tried paying for the goods on THIRD floor which had two cash registers with two cashiers, but was advised to go to FIRST floor to pay for the products. Dicks, its owners, its shareholders, and its employees are in the enviable position of wilfully ignoring their most valuable asset: their customers. No supply, no demand. Moreover, my experience raises the troubling question: are Dick's employees invested in the well-being of the company, the well-being of their customers and, by extension, their own well-being? Do these stakeholders have skin in the game? The answer: NO! read more

DICK'S Sporting Goods - DICKS TORRANCE CALIFORNIA - Golf Equipment Near Me - Torrance, California

If I could give a lower rating I would. Marcus was more than unpleasant. I purchased pants on Sunday close to closing time and didn't have enough time to try them on. Realizing the next day that they didn't fit I went to exchange them forgetting my receipt and having paid with cash. I didn't want my money back I wanted an even exchange and MARCUS was horrible and couldn't be less helpful. I could tell because I'm young he was taking advantage of his manager status. I ended up crying and leaving. Came back the next day with my mother and he said to her that they can't do an even exchange they would basically be charging me a restock fee (on pants I didn't even own for 48 hours, still had the tag on), but also weird because he didn't mention this the day before, just that he allegedly could not exchange it at all. We didn't understand the policy and he said "well listen, you're not listening" she asked to speak to the manager, in which he said he was the manager and that "no one can override" him. She again asked for another manager and then another one came and said "even exchange? No problem." He was horrendous. Genuinely hope no one experiences this. And I hope the district manager fires him for being so condescendingly rude. read more

I want to like Dick's. But I can't. Whomever their South Bay buyer for sneakers, etc. Sucks! They have Zero stock in popular sizes. It does not matter if I am buying for me, my husband or my kids. They won't have it. We like a certain style and/or color? Forget it. Choose 5 more different styles and colors because they don't have it in stock? Forget it. Not happening. I think they just have the displays for show to pretend they have stock. The associates who work there are clueless and just say. "Oh well". I never EVER had a problem at Sport Authority. Whatever I wanted. They had it. IN STOCK! The new store at Del Amo has less than the El Segundo location. And it is brand new! Dick's sucks, well, you know, Dick! read more

Horrible. No one has a clue. My husband was sent to several departments because no one new anything about fishing license. He spent 40 minutes picking out fishing supplies , expecting to get fishing license at a sporting good store. Didn't happen. They didn't have any fishing license applications or anything. Couldn't believe it. Think a large chain, sporting good store that has a big sign on their checkout counter that says "fishing and hunting licenses sold here" would have them. On our way to Big 5. Just down the street. read more

One open register... this is ridiculous. About a 20min wait just to pay. Bunch of workers standing around but I guess only one is trained on the register? Lame. read more

DICK'S Sporting Goods - One open register... been waiting 20 minutes. - Golf Equipment Near Me - Torrance, California

Absolutely amazing service. Elena was helping with crib side and with difficult times she help ease the stress. Not knowing what to do. I called to see if I can return a few items. She told me exactly where I needed to be. Prompt service she came down willing to assist. Couldn't ask for anything more. Leaving thinking I had to make sure she was recognized for friendly amazing customer service. read more

I'm being generous with the rating, since I only came for a specific water bottle (Camelbak, for biking, and they had it), and the staff I dealt with was friendly and helpful. First visit here, though I have been to Dick's back in Minnesota a few years ago. I was a bit surprised to see the entire first floor was basically just clothing. To me, that's too much, but just my opinion. The selection of actual sporting goods on the second floor was definitely impressive, however. I wandered about just to take it all in; everything from fitness to racquet sports, golf, camping/shooting, and everything in between. I'll likely be back when I'm ready for a new set of golf clubs, as they actually have a fitting/swinging room. read more

I came here for one thing in mind and that was to grab a Ruger 10/22. The rifle was on sale for about $200. As for the paperwork process that was all done electronically on a computer. Long story short, it took forever (about 40mins). I'm usually in and out at Turners. Another note, it takes 11 days instead of your usual 10 days for pickup. read more

DICK'S Sporting Goods - Golf Equipment Near Me - Torrance, California

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My husband and I decided we needed bikes so we stopped in to our local Dick's to see if we could make it happen. Everyone was super friendly and ready to help/answer and questions. We ended up getting 2 entry level cruisers for a great price. Ron in the bike department was really nice even when I wanted the bike hanging from the rafters, he quickly recruited a fellow staff member and made sure I got the color I wanted :) Val in the bike department was super thorough when safety checking our bikes and made sure we were able to navigate back to our car (Dick's is on the second floor we parked on the ground level). We will definitely be back. read more

Went into this store for the first time! Met with the Manager Val! Told me all about the Wonderful store policy, then directed me to the tennis department! Immediately I found what I was looking for and made a purchase! All the people who work here are very nice! They have a large selection of Nike wear! Will be back!! read more

DICK'S Sporting Goods - Val is the nicest manager! Great customer service!! - Golf Equipment Near Me - Torrance, California

New store, nice that we now have a sporting goods store, but buying and getting out at the register is horrible. Every exit has multiple register, yet only one person at the register on a weekend. Even when there is a line, they will not add anyone to open more. If you come here, be ready to take longer to check out then actual shopping. Not sure if I'd come back to this location. read more

Calling dicks and trying to talk to someone is very frustrating. Half the time they say please hold and hang up. Hopefully not on purpose. Recently dropped off a racquet to be restrung. The man told me it will be done most likely following Tuesday (2 days later) but said no more than 4 bus days. Tues passed and so did 4 business days. Then it was finally ready the fifth bus day. But really their worst part is how they answer the phone. Just go in person. Save yourself the trouble read more

Stopped in to return some shorts I bought in the wrong size states away. I had been traveling with them and the receipts for weeks hoping I would come across a Dicks. Shopped up right as it opened and got helped right away. Found what I wanted plus a ton of extra stuff. Lots of options and very friendly staff. read more

March 1, 2020 came 8n around 12 and still NO customer service. I walked the entire store and NOT one employee greeted us. This Dicks is horrible non existent service!!! Thats why retail stores are going put of business . Shop Amazon read more

Through online delivery to our home, we bought a Quest Q100 10 x 10 Quick Lift Straight Leg Canopy from Dick's, which broke on first use :(. But I am giving the Dick's in Torrance a 5 star rating because when I brought it back for a refund, I could not lift it by myself to bring it into the store. I parked in a pick-up parking spot and called the store to explain my problem. Promptly, an employee came down, took the item into the store, and then brought me a refund receipt to my car. I was in and out of there in 15 minutes and went no further than to the trunk of my car. I tried to tip the man who helped me, but he declined the money. Nice work, Dick's at the Del Amo Mall. read more

First time at this dicks sporting goods store and I must tell you guys , it's one of the best ones out there . As soon as we got there we were greeted like we were celebrities , and they made us felt welcoming We went to purchase running shoes and the sales person gave us his opinion and wasn't pushy I would recommend this store , is worth the drive read more

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Was told over the phone there was 1 remaining weight set. I drove 30 minutes each way only to find out they just sold it. Yet a different version for nearly 3x the price was available. Rep knew the price with exact tax calculated. Seemed like bait and switch. I'll be celebrating when they end up like Sports Authority and Sport Chalet. A lot of unnecessary apparel that you can get online. Very poor selection and quality of actual sporting goods. I deleted their mobile app and will never consider buying anything from here. read more

Came in here today for some running shorts. Store is very well laid out and very clean. Everything is in the place it should be. The workers are very nice and accommodating as well. read more

"It's over, Johnny!" (a famous quote from the-Rambo-Movie-series) Sadness overtakes me as I write as the last bastion of "Brick-n-Mortar" commerce in our local community seemingly dies on the vine. We're all aware of the proliferation of "e-Commerce" (led by Amazon and their like). Just look at the sudden and unexpected demise of "Sport Chalet" (a former powerhouse of its ilk) once proudly located across from the now "Tender Greens." THIS DICK'S STORE IS VIRTUALLY EMPTY ALMOST ALWAYS! A ridiculous amount of inventory on two levels and no one is even browsing? Ugh. This massive monument to retail is a ghost town. I don't even own stock in the company and I'm anxious. Geez. Rent. Electricity. Air conditioning. Insurance. AND TWO LEVELS? TWO ESCALATORS? Do you know how much it costs to run and maintain escalators??? Yowza. I'm done. Can't write any more. Makes me sad. Nearby Sears will go down soon as well. And J.C. Penney too? Anyone's guess. = read more

Whoever is managing this place is doing a very poor job. The last few times we have gone there it's been a mess. The employees really do not seem enthusiastic about anything in the entire store, and it's hard to find someone to help you. They have some really nice stuff in there and I'm kind of shocked no one is even attempting to sell. I went last week and again this morning for my son's sports equipment and both times the registers were completely backed up. The cashiers were totally unaware of current promotions and signage, everything was marked wrong or not updated in the computers. I used to work retail and I'd be fuming if this was how my store was performing. 2 Stars because the displays are well kept and they have some nice stuff. Need a way bigger and better shoe selection for a store that size though. read more

My experience at this location has always been pleasant. Most employees will greet you and offer assistance. The store is always clean and well stocked. read more

Service isn't great here. I went to check out Carrie Underwood's collection. Yes, you need to press a button for anyone to open the doors. Also, everything is a mess there- sizes and styles all over the place. I asked about a size the site said they had. Yes, they had it, but only one left, so that meant it was "somewhere on the floor". They left me to my own devices after that. The price tags aren't accurate, either- if it's on sale, it doesn't say, so I used the site (again) to hunt for styles I liked that were on sale. read more

Went in today to simply return a shirt I bought that was the wrong size! Ended up leaving with the shirt after getting major attitude from Anna! Apparently if you lose your receipt it irritates the staff! I left feeling like I committed some major crime! What's the point of giving your phone number every time you buy something? Wouldn't there be a record of it? It was my last purchase a week ago! I'm done with this place! read more

This place is pretty cool! They have everything you need to build a mini gym in your garage. I also buy my shoes and gym attire. The customer service is great! read more

My family and I did some last minute shopping for bicycles this week and this store had the best variety of bikes in the area. Larry gave excellent service helping us choose bikes and checking them out to see if they were okay to ride. read more