I went into the Pace location on Saturday, April 26th around 3pm in search of new walking shoes. There was a young girl working near the shoes, at a folding table. I asked her where the women's socks were located and she said that all socks were shirts by brand and not gender, then proceeded to tell me they were behind one of the walls. She never directed me to the socks, just that they were behind one of the walls. Ok, I found the socks then went back to look at shoes. I looked at shoes for about 15 minutes and looked for someone to help me get the correct size. No one bothered to come ask if I needed any help. The before mentioned employee was standing right by the shoes and could see that I needed assistance. I walked over to her and asked if there was someone who could help me. Her response was a huge sigh as if I was bothering her. At this point I was aggravated and said, "Nevermind, I'll go somewhere else to buy shoes where I can get some help!" She responded with, "no need for disrespect." I did not continue any back and forth with her, as I continued to walk towards the front door to leave. As my husband walked past her yo leave, she decided that she needed to continue with him and told him, "You need to get your wife!" He did but engage with this young girl and continued to follow me out of the store.
I hope this is not how you train your employees to handle customer service. I know I was not pleasant, however, I did not continue any conversation with this girl and there was no need for her to continue with my husband.
I will not be recommending Dick's in Pace to any of my sports moms/friends. read more