I've made this shop my to go for all my cycling needs. Mark takes his time to accommodate his clients and will take his time to answer your questions. I've purchased a bike here and continue to purchase more stuff up until the moment i'm due to PCS. Highly recommend. P.D The staff is always friendly and feels like a family every time you go ! read more

This store is the best of the best. The quality of service and friendliness is fantastic. Thank you Truly Spoken for providing an outstanding value, knowledge and friendship! read more

Maybe it was my sub 1k bicycles, but the service was absolutely horrible. First, I was told service on my bike would take 7-10 days which I was okay with. Then about 5 days later I get a call that says your bike is being looked at. I am thinking, cool, ahead of schedule. About a week later, nothing. I am thinking okay, they had to order parts. Another week after, I call to ask for a status update on a bike I ordered more than 10 days prior, which they said would be in 4-7 days. They seemed a bit peeved that I even called to ask. Okay, sorry I guess. They call me another week after that and say the bike that I ordered is in and ready for pickup. Cool, what about the one I dropped off for repair? They say they will take a look at it. What!?!?! It's been there for a few weeks, and they haven't even looked at it. Even after telling me they were looking at it more than a week before. He calls me back later that day and tells me it needs parts to be ordered. I asked if anything had been done to the bike before that day and he said no. So I just picked both bikes up and figured I won't be giving them another dollar. Funny cause I was in the market for a serious MTB and was considering going with Giant but not from them for sure. read more

Did not have the repair done that I paid for. Wasted money and my time. The worse thing was that there was no apology or statement to the effect of saying sorry for the miscommunication and experience. Saying something rather than walking off after handing over the bike would have been courteous. First and last time going here. read more

I love this bike shop! The entire Truly Spokin team is awesome - friendly and knowledgeable. Matt worked patiently with my husband and me to find comfortable new cycle shoes, install new pedals and replace some old parts one our 20 year old road bikes. He has comprehensive cycling knowledge but phrased things in ways even casual riders like us understand. We will definitely be return costumers and will be buying our next bikes there. read more

Josh took a solid 30min to answer my questions (and ignore his lunch) and help make sense of various components, suspension, etc. and the latest and greatest in the world of mountain bikes. Great, welcoming LBS. read more

These guys are awesome, super helpful and sweet... they work hard to fix bikes and go the extra mile. Fixed our kid seat on a bike we didn't even buy from them. read more

GREAT bike shop!!!! With only two people working they handle customers with quickness, ease, and professionalism. Very friendly employees, SO knowledgeable, and just have a passion for bikes! I just moved to the area and had been having problems finding group rides...without even saying anything the gentleman helping me suggested I join some of hte local rides and quickly listed off other local shops rides and where I can find more information! Great guy, and after poking around at other bike shops in the area I am confident that this is the shop I will be bringing my cycling business to. Great shop, and they have two locations (one in Milton as well). read more

Great shop. Prompt, courteous service. Fair prices. I have had the pleasure of buying several bicycles from Mark over the years. Truly Spokin' is a Giant dealer and I could not ask for a better manufacturer. I have had to have my carbon road bike frame warranted (these things happen) and had it replaced within the week - no questions asked. I then destroyed that frame in a crash and took advantage of the excellent crash replacement service Giant offers. Brandon and Elrite are also very knowledgeable; wonderful people. I highly recommend this shop to cycling enthusiasts and newbies alike. The staff are cycling enthusiasts and they have a contagious passion for the lifestyle. read more

Will never go back. I stopped in to buy some training wheels for my niece. I was assured that I would not have any problem returning them if they didn't fit. Not so! They did not fit and I had to take them back (with receipt). I bought them on a Friday afternoon and returned them the following Monday. The employee did not believe me. He said they "had to fit". Then he had to get approval from another employee on the return. Extremely rude. read more

Chain broke on a Saturday about a mile from Truly Spokin in Milton. Walked to shop and asked if they could fix it and Mark said they were to busy and I could drop it off and pick it up next week. Mark was not very nice about it either. So I called friend and he gave me a ride to bikes plus on Palafox near where I live and Eric at bikes plus changed my chain and had me back on the road in 10 minutes. I will never go back to Truly Spokin. I never realized how spoiled I was at bikes plus before this happened. Happy riding yall! read more

My 11yr. old son came in with two bikes. He wanted to repair one bike by using the parts of another bike. We asked for a quote for the job and was told 20.00-25.00. When they called to say the bike was done, the total was 75.00. Fifty was for labor and the rest for parts. I don't mind anyone charging what they want to charge, that's free enterprise. What I do mind is that they didn't keep their word, especially to a young boy. I suggest that anyone getting work done there get the quote in writing. read more

I have spent the last 7 years outside the USA with the last four of those cycling in Colombia, South America. Upon my return to the USA I briefly passed through the Pensacola area and particularly through Milton. At Truly Spokin' I was able to rent a great bike to take my first ride back in the USA, which was a great welcome home on the 4th of July weekend. The customer service was outstanding: from professional and personable service, which included, again, a great bike for rental, custom adjustments for the ride, a map for the cycling route and water, watermelon, conversation and a shower at the point of return. 5 stars and 2 thumbs up! read more