Dicks. A perfect name for a store with employees who are... I rang the bell outside the fitting room to try on some clothes. It took nearly 10 minutes for someone to come help me. When an employee walked by I asked if I could get into a dressing room and she unlocked the door and said "yeah, I know. that's why I'm here" all rudely! Dafuq?! I'm just trying to try on some damn clothes so I can give you my hard earned money and you act like I'm trying to ruin your day. This girl needs an attitude adjustment. Poor customer service. Idk if I'll ever come back to purchase anything from this place. I'd give negative stars if I could. read more

Products inside are great, sales staff is knowledgeable and helpful. Store is beautiful and clean. But the way the place is run is frustrating. For example: Their great Grand Opening special is a $10 off coupon that excludes 95% of the stuff they sell. Crazy! The little Napoleon who tried to ring up my shoes was very clear that their policy was way more important than the customer. He refused to give me the $10 off coupon for a pair of pricey hiking shoes. Forget Dicks! I will go to Sports Authority or Sports Chalet before getting upset at Dicks sporting goods. Update - for comparison of stores... Sports Authority sold me the same shoes for much less because the cashier used one of her own 25% off coupons. Dicks would never ever have done this. You know, I just do not understand them, they spent a fortune setting up that new Oxnard store and no effort is made to capture a customer base. If a store treats me well, I give them some loyalty and lots of return business. Just to let you know, Edward Stack (CEO of Dicks), I drove out to the REI in Norhtridge and spent over $300 for gear. This is cash your store will never ever see. read more

The customer service is terrible from the manager on down. I recently purchased a bike from this store and had a complaint which I expressed to the sales person as well as the store manager. My complaint fell upon deaf ears until I contacted and complained to corporate customer service which addressed and corrected my complaint. So in my book local store gets a FAIL while corporate customer service gets an A. read more

I've gone to this store a couple times and it's never been amazing, but this last time was kind of the last straw. The reviews about this place are actually pretty true, in terms of all the bad ones. If you want to feel like you stole Harry Potter's invisibility cloak and accidentally wore it in public - walk in to this store. I received strange looks from a couple employees when I was holding a few items of clothing and looking for assistance in opening a fitting room that - once it was finally opened - was pretty filthy. Also, when walking me back to the fitting rooms, the employee walked me (mid 20s male) to the women's fitting rooms. I'm a jovial, sarcastic straight male that happens to rock a man-bun and a #5 beard, but he wasn't joking about it just being another fitting room. I was never checked back on after that, and immediately felt my hard earned money run and hide in my wallet, not wanting to be spent in a store where it's name is represented by its' employee's behavior/lack of professionalism. I've seen this posted before, but here it goes: if only I could give a negative rating in terms of stars earned - or rather severely lost. read more

Awesome service in the shoe department. The young man that helped us was amazing. Searched like crazy for shoes. We could not find a matching shoe because someone had swapped out sizes in a box but he was determined to find it. Even though he never found it. He ended up giving us a discount on the other pair we did buy. I wish I could remember his name because he was terrific. We will go back here every time! read more

WORST EXPERIENCE EVER! My husband ordered a ping pong table on 4/3/19. It took two days to arrive, which was great. However, we ordered one of their more expensive ones, and they sent us the wrong one, which was the cheapest version. We opened the box and immediately called to let them know we received the wrong one, and the associate that helped us was very nice, promising a discount for the trouble, plus free shipping and free pick up/return. We were transferred to another department that handles these issues and they had no idea what was going on. Now, a blind transfer, after all these plans and promises were made, doesn't seem like the best policy. It is now 4/22/19, we still have the wrong table in our garage, we have called and emailed more times than I can count. the first time we called to check on our replacement, were told we wouldn't be getting free shipping, we should bring the table back to our local store ourselves (which would require us to rent a truck) and that, as of today, there is NO request for pick up of the wrong item, and the cherry on top, they DON'T KNOW where our replacement table is. That's right...they LOST OUR TABLE. HORRIBLE EXPERIENCE, Horrible customer service and management, minus the first associate who we spoke to. read more

Bought a kid's .22 rifle, it was THE worst retail shopping experience of my life. Employees are rude, and the process they put you through to buy a firearm is HORRENDOUS. On top of that, the guy helping me was training another guy, so he had to go over everything twice. Funny part was the guy he was training knew 10x more about firearms then the established employee! The process went like this...first I fill out the the paperwork. Then the clerk checks the paperwork with some sort of a corporate provided checklist overlay. Then he went over it all with the trainee in detail. Then he calls over the department manager who DOES THE EXACT SAME PROCESS. Then the assistant manager who, again, DOES IT ALL OVER! Plus, we all know how long it takes to get someone from another department or a manager inside one of these type of stores. Start to finish it took an hour and a half to buy a firearm at Dick's, and I knew what I was getting the minute I walked in, not like I browsed a bit or gave it any thought while deciding. Dick's...SUCKS! read more

This is a much larger store than the one by my house. Tons of stuff, a little on the pricier side, but it might be worth it so you don't have to run around town looking for everything. Keep an eye out for clearance sales. read more

Unfortunately the only store other than Big 5 in Oxnard. We sure miss Sport Chalet and Sports Authority. Anyways Dicks staff sucks and their policies suck. I wanted to know how many points I had.... they couldn't tell me unless I made a purchase. So I did and made a return. You want to work ? I'll make you work. Then I asked about a refund. I was asked who helped you, what register, date and time. Wtf? It was two weeks ago not exactly sure in date nor time or who helped me but it was on register 4 lol. Look Dick Dick staff, if you're not good at talking to people find a new job. read more

Segio helped me with some golf driver selections (m3) on the simulator and made up a box for me so that I could ship my old driver. Great customer service. See you next time. read more

Terrible service. I was looking at soccer cleats and wanted to asked a question to a floor clerk. I was completely ignored when I called out the clerk who was a few feet away from me. Other people saw me get ignored too. I will never consider buying anything from this store again. I had in hand of something I was going to buy, but I placed it down after this interaction. I would go else were if you are looking for sporting goods. read more

I want to start by Thanking Matt , Karina and Sarah for all their help today , they really made sure all our questions Answered and found us exactly what we wanted, the store is very clean and easy to walk through the floors . read more

I absolutely love this store. As a sports fan i enjoy seeing all the products they carry, also the selection of apparel that they have is pretty nice and well priced. Every time i need anything that has to do with sporting goods this is my one stop shop. I recommend. read more

Never again! Very disorganized, no customer service training, and no knowledge of their own store policies- yeah that's Dicks! One star is pretty generous for this store, considering how poor the sales staff was at the front and at the golf department was. (It's amazing how Dick's was the only store that survived, all the other sports chains in the area have all closed shop.) I have to say though that the only exception was the employee who worked at the fitness section, an older gentleman who assisted us with the ellipticals and treadmills, and was the only person there who clearly had any type of real training. But the front sales staff who rang up your purchases was not at all helpful. One associate took more than 20 minutes to try and find the UPC code of the elliptical machine that I had wanted to purchase. When he didn't return after 20 mins, I asked another sales associate about the UPC code and was told that the machine wasn't even in stock and that I had to order it in online, and said that she would refer us to the golf department who could help us do this. Ok, the golf department, but I gave it a chance because I figured she knew what she was doing. Nope! So now we're at the golf department where the only employee there was some young guy who looked like he was surprised that customers were in front of him. He clearly didn't know what to do when we told him about our situation, and didn't seem at all concerned that he wanted to help us and instead was more interested in flirting with a female customer next to him. Another associate tried to help, but none of them knew how to place an order with a delivery and assembly attached to it. After waiting for an hour and a half to get any real answers about whether or not I can even get the machine I wanted, I realized I was getting nowhere and left and headed for the nearest Sears. read more

PLEASE BE CAREFUL! I was shopping here with my 3 year old when he starting crying of pain in his foot. I pulled off his shoe to find he stepped on a tack that pierced through the shoe into his foot. When I informed the manager he quickly tried to take the shoe and pull out the tack and explained that he was sorry, this often happens and we should watch where we walk. read more

Very helpful with processing my return even though I didn't have my receipt. Purchased some good Nike running shorts!

Dick's is becoming exactly what Sports Authority was before it; deceptive and over priced. The advertisement that they match online prices: very deceptive. It excludes most websites other than the expensive ones. Thus, you are almost always better off getting stuff from a discount website. The list price on everything is well above what you can find it elsewhere. On top of that; there are not enough people working there, they don't care about their jobs. Avoid this place unless you need something immediately. read more

Pretty much a last resort when it comes to brick and mortar sporting goods stores, with Chick's and Sport Authority being gone from the area. I have to echo many of the other 1 and 2 star reviews. You're just not going to get great advice here on most things and the stock is hit or miss - usually miss for the things I end up looking for. Another annoyance is that you end up often paying more in store than you do for the identical item on their website with in-store pickup. Makes zero sense to me. read more

Went to Dick's today. First dealt with Teddy the manager ! Awesome man! I wanted to be fitted for golf clubs. Met Joel and had an amazing experience! He knows what he is doing and after I get my clubs I know I will have an amazing round. Thank you!!!!!!!! read more

DICK's is Not the place to buy golf equipment in Oxnard / Ventura. Since they bought Golfsmith and then sunk them, buying golf equipment in Oxnard became really difficult. DICK's selection is very limited and good luck finding someone there qualified to repair equipment or even ask a golf specific question. I've been back there twice to see if things have improved but the buying experience is still bad, so bad that when I asked the cashier a golf question, she sneered at me and said I should go wait for someone to show up in the golf dept. I left and never returned. Now I buy my gear at River Ridge Golf Course. Nice folks and good prices if you can find what you want. read more

Heard the Store Manager tell a group of 15(ish) boys that he had to watch them so they don't steal anything. The Store Manager told the associate (incident occurred near the fishing gear to the left of the registers facing the doors to the outside) to keep an eye on the boys. These kids weren't being loud, rude, or rambunctious. The associate kept telling the boys that because they had backpacks and didnt look like they were going to buy anything that he had to make sure they didnt steal anything. It was disgusting. The associate continued to harass and accuse the boys until they left. These children didnt deserve to be treated so terribly. It was sickening. I had a purse and no one stopped me! Ive called corporate to report their racist and profiling tactics and I hope serious changes are made. I will never support DSG again. read more

This review is all thanks to the Teddy!!! He went above and beyond to help us find the griller we had seen on a add. His customer service is 5+++ stars. Awesome service myself & brother received from this guy. *throws thumbs up* read more

I was a customer that at one point said I would never go to dicks again was driving by on 4/20/2018 and decided to stop by to look at their youth bats for one of my son's came in to store was there looking for 5 minutes and Joel greets me and ask me if I needed help Joel went above and beyond trying to help me find the bat I wanted for my son he got his manager involved Teddy both fellows took it above and beyond to help me get my son the bat I wanted they placed the order quick efficient and great attitudes from both these guys because of Joel and Teddy manager I am returning customer from now on 10000000 stars for these 2 guys all my shopping for my boys baseball stuff will be bought at Dicks in Oxnard thank you fellows Joel and Teddy also the lady at the Register Bobbette awesome attitude thank you again guys read more

Yikes! Fleas and no service. Terrible service, out of stock on many items. Some have been re-packaged and still selling as "new." Incredibly lazy staff worth a "can't care" attitude. Don't spend time or your money here. read more

I have been shopping for a new fastpitch catchers mitt for my daughter and went to this location at around 8:30p.m. tonight in hopes of her trying on a glove we saw on their website that stated it was in stock. Not only did this store not have it in stock, the sales associate on the floor was not helpful at all. I asked if he could please check the stock at the Moorpark location, to which he replied I had to go to the register for that. I then went to the front of the store and waited in line to be helped by an associate to check the stock at the other location, and when I got to the front of the line the female employee told me she could not check the stock on her computer, and she would need to call for help. The young lady then called Vanessa (who is either the supervisor or Manager on duty) to come help me and when I asked if she could check the stock in Moorpark, she related to me that the sales associate on the floor could help me with that. Moments later the original worker I encountered comes walking up and I let the supervisor know that he was the same worker that sent me to the front as he stated that he could not help me. The both of them then begin flipping through notebooks trying to find the phone number to the Moorpark store and realizing that these people are in no hurry to help me I pulled out my cell phone and called the store myself. Moorpark has the glove I am wanted my daughter to try out in stock, but since these folks at the Oxnard locale had me waste 20 minutes waiting for them to help me, there was not enough time to drive to the other store. Stay away from this store near closing time if customer sevice is what you are looking for. Go to Moorpark. VP read more

Sunday, June 19th, 2016 around 3pm I've been coming to this store since they've opened up and I love it here. The staff is always friendly and helpful. Location is great. Customer service "was" great until I was approached by this older man who carried a little extra weight, grey hair, red collared shirt, black framed glasses and a mustache that curled up at both ends. I was in the golf section trying out different golf clubs, testing them out while carefully hitting the golf balls into the holes to see which one I WOULD'VE purchased. I kid you not, this man approaches me and tells me how expensive the fake green grass is if I ruined it and I would have to pay for it. And that I shouldn't be "playing" in the area. Or else I would ruin it. He then says that he assumes that I know nothing of golf, that's why I shouldn't be in the area. I'm sorry, but what a jerk. I brought it up to the nice lady that help check me out with my purchase as I was leaving. She immediately apologized for him making me feel uncomfortable and stated that he's not a manager and he does come off rude with his "sense of humor". I get it. I've worked in retail, too. Maybe he was having bad day? But that is absolutely no excuse to treat others that way. What happened to, "Hi, are you finding everything okay? Did you need help or questions that I could assist you with?" Anyways, it is what it is. I hope he finds a job that better fits his "sense of humor". Maybe it'll give him a piece of mind. Some of us are just not people persons. read more

Bought a mossberg 500 there and had to come back to the store a total of 4 times because of a lack of people qualified to sell firearms. Went down there today to purchase a Remington 873 and was disappointed to find that they didn't have any in stock except for in 7mm. I asked if they would honor the sales price and order one and the man behind the counter said he'd get his manager. 30 minutes later and the manager still wasn't there. Needless to say I left and went to Turners for a much more pleasant experience. read more

I wish I could give them 0 stars but unfortunatly that's not an option. Purchased a bike here and the tire was flat. There were no noticeable holes or leaks they said it could be the tubing or a manufacturer defect and they don't return or exchange bikes which is not stated anywhere on the receipt. Our only options were to purchase a new tire. I will not be giving them any more of my money and will be contacting the manufacturer. read more

I really hate coming here! Ive only gone twice and the customer service is shitty. I wait almost 5mins for an associate to even notice me. Then when I asked where something was they pointed me in the WRONG direction. If you like being ignored and getting false info by ALL means go to dicks! read more

Employees are not friendly. Especially Michelle, you asked her a question and she continues texting on her cell phone and walks away to fold clothes on another table. My family, friends, and co workers will NEVER be back there again. We all have had bad experiences with this store. read more

I just bought my first gun here a few weeks back and I couldn't be more happy. Now since California sucks when it comes to gun laws I had to take the safety test before I could buy and that's no biggie but what made my experience so good/fun was the sales guy named Pops, I think that may be a nick name but it''s on his name tag as pops. But he was great, answered all my questions and offered other suggestions on guns, ammo, cleaning kits, He was never pushy, Just a great employee. I live in Simi Valley and I guess I could go to a gun store in my area but I just happened to be in Oxnard at that time and after talking to pops I came all the way back to buy the gun. Great Job pops !!!! I will be back for sure. read more

Worst experience ever. My fiance and I went to get a fishing license in the outdoor section. The cashier back there was helping another customer with a gun sale. Never acknowledged our presence or what we were looking for, we stood back there for 20 min until I finally asked if we could purchase fishing license up front. He said yes we go up front and wait in line for another 20 minutes with a huge line with only one cashier. We look around and see other employees there standing around talking to eachother and texting on their phones when there is a huge line of people. When I finally get to a cashier they tell us the fishing license machine was broken!!!! Why didn't the employee in the outdoor section tell me this when I asked him!!? Horrible service, waste of an hour and no license do not go here. read more

Dicks sporting goods is one of my main places I go to buy fire arms. Not just because they have such amazing deals and prices but also because the fire arms sales associate Dana really makes it a pleasurable sale. He really knows his stuff and will help you pick out the perfect gun. read more

My favorite sporting goods store! No wonder Sport Chalet is going out of business with competition like Dick's. This location is actually the best too. Friendly and knowledgable staff, and great selection. read more

My father bought a pair of sneakers for my granddaughter and sent them out from Michigan. She did not like them and the fit was not good. Looked up Dicks and see the closest one is in Oxnard. So we shlepped all the way there to exchange them. Greeted at the door asked for toddler sneakers, pointed in that direction. We went back to the area and saw nothing, asked another clerk where they were, "We do not carry toddler size shoes". WTH?! "They are slow turning items so we do not stock them!" "We can order them for you online and have them delivered". How does that help me, we need to try them on? "Nothing more I can do for you." It is no wonder all of the Sporting Goods stores are going belly up, with attitudes like this. Only a short time until Dicks is gone too! read more

So I received an add in this morning's Sunday paper, and what do I see but .22 ammo on sale for 20% off at Dick's. But wait, .22 ammo has been impossible to find for months. Dick's wouldn't put an item on sale that has no availability would they? This must be the end of the great .22 ammo shortage, hurray. I drive to the next town, to the nearest Dick's, about 10 miles away at 10:00 am. I am greeted inside the door and asked what I was looking for, .22 ammo I reply. A very curt, NOPE, was his reply, we have not had .22 ammo since this store opened he explained. I then asked him why it was in the Sunday ad, Corporate decision. he said. No offer of a rain check or even an apology was offered. GREAT customer service! I don't understand how a company could run a sale on a product that is NATIONALLY unavailable, and inconveniencing their customers, coming to their stores to make a purchase. read more

This place is fuggin' dope! Good service, knowledgeable people, awesome products, great golf selection, and if they don't have something they can order it for free from another store! read more

If ur looking for no customer service come to DICKs... I had the worst experience, not only was their no one to help me but they did not know a thing about the products they carry. FYI if ur planning on calling don't bother, unless u like to be forgotten about being put on hold. REI or amazon is where it's at. read more

Thank you to Angel and Giselle for the help today! Two kind young employees that helped us find what we need. Very grateful for them!!

My Dad and I found this place to be great. A guy named Jared helped us out in fishing. He was excellent, really knew what he was taking about. He gave us a lot of info and recommendations for fishing spots. Everyone else was friendly including the girl who cashed us out. Great selection, everything you could want. Good place. read more