I will probably never order a bike through DICKS again. The process is absurd and frustrating.
It's not that it takes 7-10 days to arrive. It's not that it takes more days to be built and that they only have a couple of builders. It's that I called to clarify the process, because the email messages were not clear. That took time.
They said I'd be called when it had arrived and was ready to be built. I received a text it was "ready for pickup." I called to be SURE, because that's not what I was told would happen. The person was short with me a with frustration said, "they will call YOU." So more time, more waiting, more unnecessary confusion.
2 weeks later, I get a call that it will be ready in 2 days and that (again) they'd call. That day arrives, no call. So the following day, I call.
To my surprise, the manager says to me that it's "no longer part of the system" because it's been too long. That "after 45 days" it's been removed and a refund submitted. Not only had it not been 45 days, but I had been diligent, and even treated like I was putting them out by checking in so much. I was incredibly frustrated with the manager and expressed that this was an error in THEIR SYSTEM they needed to address. She didn't want to hear me and continued speaking to me as if it was ME who wasn't there when I should be.
She held it for me "as a curtesy" as if she was doing me a favor.
Then on top of it, when I got the bike home, I realized one of the air caps wasn't there. A small issue, but still the icing on the cake after almost a month of back and forth.
There is clearly a disconnect happening in this process, and the last thing most people will want to do is spend hundreds up to over a grand on a bike to deal with this type of nonsense. read more