Don't waste your time with shoes. Three employees hanging out on the clock talking to each other staring at customs. Put in three request for soccer cleats. No one helped us or came out with them. System quoted 1-2 minutes and we waited 15. Just go somewhere else l, don't waste your time. read more

Absolute worst customer service. Manager is extremely rude, disorganized and clueless. Couldn't get anyone to help open a cabinet to purchase an item. Waited in line for help, received the product, then was told to get back in line to pay. read more

Worst customer service from the store manager at this location in El Cajion not only will I never shop at dicks sporting goods in El Cajion but I do not recommend this location to anyone! Awful customer service, extremely rude Manager at Dicks sporting goods in El Cajion! Guess your living up to ur name dicks! Shame on Dicks sporting goods for hiring rude employees! read more

The bike shop and service were amazing as always. Today especially, Nick helped a youth bike enthusiast with what the issue was and took the time to explain the system. He went over and above, grateful dad! Thank you Nick. read more

I always shop here but yesterday has officially changed my mind in store selection. I had asked a guy for a size in girl cleats he was so RUDE he said "was I telling him or asking him" "and he didn't know the prices from the top of his head" but in such a rude demeanor!!!!!!! I was so taken back to his disrespect and lack of customer service !!!!! I've worked in customer service and have NEVER talked to someone like that!!!! Every time I would go there I never had a issue until yesterday I didn't want to tell my husband while he was browsing the baseball section with our son because I didn't want a scene I just wanted to get out of the store. read more

Shout out to Jarius at the shoe department Saturday for helping my 13yr old daughter & I find the LAST pair of these Nike cleats we'd been all over town for. Definitely need more associates like this who are just being themselves & being kind. My daughter was so happy when we left! Thanks again! read more

Dear Dick's Sporting Goods, How dare you move the LA Laker's gear, but still keep the ones from Golden State! I'm thoroughly offended. However, I will choose to forgive you because our family has always had excellent service here. The employees go above and beyond, especially in the shoes department. I will overlook your loyalties to the Golden State Warriors, and give you 5 stars because you're still my favorite place for all things sports. Regards, A Hurt LABron Fan :) read more

We enjoyed shopping at Dicks Sporting Goods Store. The El Cajon store is nice. Staff is helpful. read more

DICK'S Sporting Goods - Sports Wear Near Me - El Cajon, California

Huge thanks to DeAndre for making a trek here for new sneakers for the little man easy peasy. His Nonna wanted to treat him to a new pair of sneaks and he has pronation in both feet, so he can't just pick up the sweetest pair and go because only a select few brands cater to his particular issue. Enter the affable DeAndre. He was a quick draw McGraw with the shoe sizing. Next my mom quickly explained the issue with pronation and I told him that he prefers something stylish (i.e. not a shoe resembling something an octogenarian wears) DeAndre rattled off the brands available for purchase and suggested a pair to begin with that my son was instantly impressed with. The first pair didn't seem to fit comfortably so DeAndre suggested they go check out a different pair from one of the other brands together. They brought that one back and it was a winner. My son got them on and walked around a bit and after consulting with DeAndre he thanked him for the help and said he was taking them. The most incredible thing about this experience was that that this was the first time my son has really interacted with a sales person, as he is a person with autism. I was impressed with DeAndre. He was patient, friendly, relaxed, and very knowledgeable about the products. Admittedly I came into the store not expecting much in the way of service, but I was really blown away. I've been here before and I didn't have a bad experience but it wasn't memorable either, it was just average. I can't even speak to the rest of the store because we only buy shoes here, they do have a nice selection though. You can also get digital coupons online apparently, my mom had a pretty good one through email I believe. Dick's is located in the old Mervyn's building and there's plenty of parking available. We'll definitely be back next time he needs a new pair of sneaks, thanks again DeAndre. read more

This store was a good store it has tons of sporting clothes and shoes. It's only one story it's located in the Parkway Plaza Mall. Employees are great and the store is clean and safe. They don't have fishing or camping stuff at this locations unfortunately. read more

The good? Nice, new, clean store. Good brands. The not-so-good? Not many bargains and not as much of a selection as I expected. The reason we may very well not go back? Lots of salespeople wandering around with their headsets, who keep asking if they can help (once is okay, but to keep being stopped is annoying)...and then having to wait in line because the front desk is understaffed. Maybe they will iron out the kinks and we'll see improvement. It is nice to have a quality store at Parkway Plaza, and I have hopes it will draw in more traffic and bring more life back to this mall. Wishful thinking, perhaps, I don't know... read more

Bought a flannel from here when they were still closed due to corona virus, I ordered the flannel online and it was on sale, I got it like almost a week later. I went in about 2 days ago to look for some fishing sinker but the employee told me they don't sell fishing stuff anymore, I was sad lol I have bought fishing things from there in the past but oh well. read more

Now that's a big dick... This dick has everything from balls to bats and boots. The only problem with this place is the service at check out... Took forever. I declined to sign up for their advertisement discount bs and he looked at me with an attitude... So we told him we had to go and waited too long in line. Has pretty much anything for your sporting needs. I picked up a new lifting straps, works great and it was 10bucks read more

DICK'S Sporting Goods - Moving on up... - Sports Wear Near Me - El Cajon, California

Lmao so i've never been the type to leave reviews in all my life even if i've had bad service but I just got to say the customer service here is so terrible when it comes to pick up orders i'm not sure of her name but i think the lady who runs the pick up orders with the glasses was just flat out RUDE and didn't even want to give me the time of day. i work in customer service so i know the struggle but damn at least try to fake it i wasn't even pestering or being a karen at all i was just asking a simple question and to top it off the question i was asking about was in regards to my pick up order that got cancelled because they didn't have my "item in store" but when i go in the store i don't find just one but MULTIPLE of the item i was trying to purchase for pick up and she tells me "oh how'd you find it i didn't see them" like cmonnn i tried to hold my composure but they need some nicer management in there asap shout out to the guy who completed my purchase at the register he was nice read more

We came here to find a pair sneakers. I found the ones that I liked on the wall, and tried desperately to find them in the store. After about 20 minutes I was able to track down someone who worked there, they then said that the pair I was looking for was on A mannequin up Front. They then went up to the mannequin and undressed it. Bringing me back a pair shoes. They were the wrong shoes. I Dug for another 30 minutes in the pile of boxes. They literally have shoes two rows deep on their selves. So to find a size do you have to remove the first row to see the second row. It's the most unorganized no customer service sporting-goods place I've ever been to. I ended up logging into Amazon, scanning the barcode, and ordered them from Amazon right from their store. read more

I actually purchased a Kayak from them online, but choose the El Cajon store for pick-up. I also bought a paddle and some other stuff at the same time when picking up my Kayak. Their Kayak guy told me about a major sale on Kayaks that would happen in the next week or so, but he wasn't sure when it was going to kick off. I decided to buy the Kayak that Friday because I really needed it for the weekend. Turns out on that following Monday, their sale started and my Kayak dropped in price by $50. I called them about it and they had no issues with me coming back in and giving the discount after the fact. I really appreciated them for doing that. I applied that discount to some additional accessories for my Kayak from their online store (upgraded seat, grab handles, etc). They also price matched my paddle with their online price, which was $10 cheaper. I noticed a lot of negative reviews regarding customer service, but I was actually impressed with their customer service. I was greeted by someone every time I came into the store, and they were all very helpful in any questions or request I had for them. read more

DICK'S Sporting Goods - Sports Wear Near Me - El Cajon, California

Came here after a horrible experience at big 5. I came in for a bike and I left with much more. Their selection was amazing. And the employees really strived to make sure I was happy and making the right choice. Pretty sure I may have drove the guy a little crazy sitting on the bikes a million times. But he was very kind and nice about it. Best part was I was expecting to pay $350 for the bike and when I got to the front it was on sale for $199. Seriously made my year!! I'm so happy with overall service and you guys definitely won over my business :) read more

DICK'S Sporting Goods - Love my new bike - Sports Wear Near Me - El Cajon, California

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Had to get a couple things at Dicks. Had a younger gentleman helping me. Fantastic support and great suggestions. Check out was great. Sara was the cashier and made some great suggestions on savings and using coupons. Thank you both for excellent customer experience at Dicks Sporting Goods read more

I bought a bicycle from their website and had it assembled at this location. When I brought it in, I was told that there would be a charge for assembly because it was purchased from Wal-Mart. After showing my receipt the man was reluctant but finally agreed to assemble my bike. Fast forward 4 months later, my son tells me that his bike is making a noise and the brakes have never worked. After a quick look I see that the spokes are loose and the rim warped. My wife takes the bike back in and tells them about the noise and that the brakes have never worked. She is told by a man that they have no record of the bike being built and the brake cable is frayed under the bolt that holds it in place. He then says that because there is no record of assembly, he would gladly charge her for a new cable and installation of the cable. As for the noise in the front, he squirted some grease on it and said that's all it needed. I pulled the brake once after she got home and the cable broke. This is a problem caused by the bike not being assembled properly in the first place and they want to charge me to fix it. I don't know why they don't keep a record of their work but it is ridiculous. I wish I could get paid to be rude to people and not do my job. Had the cable broke while my son was riding, this review would be posted in court. With 3 children in sports, I will never shop here or recommend Dick's Sporting Goods again. read more

The online shopping experience at Dick's is by far the worst of my life. I ordered for same-day pickup using a gift card. Once the order was confirmed, I threw away the gift card -- the biggest mistake ever now that I've dealt with Dick's support. Anyways, 3 hours after the order, they sent me an email that my order was cancelled because it's out of stock. I cannot understand why I could've bought something online for pick up if the product is not available at that store. That option should've been disabled! Also, why was my order cancelled instead of shipping from warehouse to my home. That seems like the obvious solution! I opened a support ticket and they sent me a confirmation email that they will respond in 24 hours. NOT. Like not at all. Then I called them and after 10 minutes of looping on-hold commercial they finally answered. The support agent told me that the she could not ship the product to my home, and the only solution is to get a new gift card and then place a new order. The new gift card would take 4 weeks to arrive. I almost lost it at this point. But I continued to stay on the call and worked with her supervisor, Eddy. He said that company policy prevented them from just shipping my order, but promised to mail a new gift card ASAP. Now an hour into the call, I don't want to waste anymore time asking for the simplest solution, so I agreed to Eddy and asked him to send me a confirmation email. He took 5 minutes to send me an email that had 2 sentences. The cherry on top - he misspelled my name. I sincerely question how Dick's is still in business. Tl;dr Dick's sucks, don't shop here, trade your gift card for cash read more

DICK'S Sporting Goods - The worst way to spend a Saturday afternoon - listening to looping commercials when put on hold by Dick's support. - Sports Wear Near Me - El Cajon, California

The store is beautiful . My children and I have a lot of fun walking around in the store . But their customer service is very poor . You have to flag someone down to help you . Do not try going here with only 30 minutes thinking you can quickly buy something . Because of the fact that you have to flag someone down and once you find a worker you find out they're not very knowledgeable about the products .I was nearly the only customer and thought i could be in and out . Nope not at Dicks . read more

Having shopped at several Dick's locations in other states, I am extremely disappointed with this location. I was sooooo excited to hear a Dick's was opening near my house. This place does not compare to any of the other locations. I have given it 3 chances, and it has gotten progressively worse each time. I love Dick's Sporting Goods, but from the horrible customer service to the poor inventory, I will never step foot in this location ever again. When I first walked in I was pleasantly greeted by the lady at the door. It was all downhill from there. The employees are just wandering around aimlessly ignoring as many customers as possible. While browsing the men's apparel, I asked the employee walking around in that section a question. His response, "I don't know, this is not my area." I thought okay let me ask someone else and I received the same response again! For some reason, I still tried to purchase an Under Armour hoodie. I went to the line, which took at least 20 minutes, only for the price to come up wrong. I told to associate and she said she had to call her manager. She called him 3 times with no response, then she called the assistant manager with no luck. I decided not to purchase it. While leaving I saw the manager and I tried to talk to him. He told me he was too busy to talk and casually walked away. I was thinking WTF!!? How could Dick's hire employees like this. Their other stores have much higher standards. I then went to Sports Authority and purchased the hoodie. I never thought I'd say this but Sports Authority at Grossmont is much better than this Dick's location. This location is is need of a serious management change. From the horrible management, poorly trained staff, sad inventory and the obnoxious noise from the gym upstairs, do not shop here! Dick's really dropped the ball with this place. It's nothing like their other locations. read more

Bad costumers service, the staff gives you an attitude like if you were stupid or something. I went to buy champion pants and I was very sure that i saw the sign says 14.98 and the shirts and pants were all together i took it to the register and the total was 44 and some change i bought but i paused for second and i was like why the sign says 14.98 when i went to the girl who works there and was organizing i asked her and she goes no the shirts are 14 but pants are 25% off i go like no you just put the signs they were all together i am very sure and she was like no if someone else miss placed them it's not my fault!! Wow who's fault then ?! Every where else when they miss placed thing at least they apologize she didn't and when i went to the register to return it I explained everything to the cashier his name was Steven he gave me an attitude too and she comes from far away telling him that i am wrong and they were miss placed and they both never apologized an on top of that gave me an attitude made feel i was not welcomed in there Never going back again and I don't recommended read more

They have pretty much everything you could possibly need to complete your active lifestyle - clothing for kids and adults, sports equipment, camping gear, golf shop, etc. One note, however, they don't have all items in off season - i.e. they don't have a bunch of swimwear in November or ski coats in May. But, honestly, I kind of expected that. The store is set up nicely and the staff have always greeted me kindly. Because of the sheer size of the store, it can sometimes be a bit frustrating to find help. However, every time I've flagged down an employee they have been quite helpful. My only other wish is that they had a more diverse sale section. It's totally hit or miss for me. Sometimes I can score a great deal or two and other times I get annoyed at the $$$ price tag of Nike running shirts. But, alas, this store has just about everything you need for an active lifestyle. read more

This store needs to hire or train there managers properly. Clayton the manager seems to not know his own store he manages policy and is actually very rude about his lack of there own policy on curtain things. Sad since I am also from the management field. read more

DJ is rude. You work in retail and during Christmas, in East County, thats not my fault... Don't have attitude for no reason. Just exchange the damn Nike's with no sass queen. The store was far from overloaded and/or busy. You are the last face your clientele sees for your corporation, suck it up buddy and have a pleasant demeanor. I wont shop there again. Not if all employees are like this gentleman. Side Note: I was totally cool, nice and tried to make small talk and all I got from you was attitude and a smug disposition. Tone down the attitude or dont work retail. read more

Love! Everything you need and more. The one off Balboa has amazing customer service and knowledgeable employees! The one closer to El Cajon was great and the sense that there were a lot of employees however when we were getting our fishing license it took a very long time to get anybody to be able to help us. They made up for it in the end by having good customer service! read more

DICK'S Sporting Goods - Service sucked until the manager Kristine stepped in! - Sports Wear Near Me - El Cajon, California

Clean store, huge shoes and Activewear selection. Sometimes there's only one cashier at the register so if you're in a hurry, might have to wait a bit. read more

DICK'S Sporting Goods - They change out the display quite often which is nice. - Sports Wear Near Me - El Cajon, California

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Wish they had out-of-town teams represented. Scott, the manager needs to go back to Customer Service 101. And, why would you have 8+ registers with one cashier when there is a long line? read more

Let me use all my coupons in one day. Found everything I needed. The store employees really don't bother you to see if you need help but that's how I like it. When I needed help there was someone there to assist me. read more

Go to big 5 instead. Came here to get a pocket knife as a gift, they have a small selection of knives on display and I saw one I was interested in. I asked the woman if I could see it and she told me no.. but I can look at the box. Weird but okay I guess it's a $60 pocket knife and I think it's not outlandish to ask to hold it before committing to the purchase. So she told me I can LOOK AT THE BOX.. doesn't make sense to me but still I needed a gift. I told her I was getting it as a gift and asked if the person I bought it for didn't like it could they exchange it. She told me he could only look at it as well and if the box was open they would not exchange it. So I should spend $60 on a knife I can even hold to see how it feels in my hand!? I just walked out and went to big 5 across the street and got great customer service. I don't know who comes up with these rules they cost this place a customer. read more

Customer service is a joke. I walk in the find a new pair of running shoes. There is someone who works in that department that sees me walk up. He says where the shoes are and leaves. No employees walking around to help even with an empty store. I was warned but didn't listen. Don't waste your time read more

Great store, big selection. Had a couple issues with a cashier filled out a receipt survey an was contacted by John the store manager really quickly. He apologized for the associate, was professional and helped me out. I continue to shop here because of how he handled the situation. read more

DICK'S Sporting Goods - Sports Wear Near Me - El Cajon, California

Emily and Justin were all stars. Great service, knowledgeable. If they didn't know found out the answer for me.

Horrible customer service!!!! A comple joke!!! I paid for delivery, they took my money and said okay we will deliver and set up the workout equipment $700 worth..... Then they called and said the shipment was too small to deliver! What the what??!!**@ Why did they take the delivery fee if they could not deliver? Anyway, the worst part was customer service!!! They really need to do better. Nevertheless, I cancelled my entire order and will NOT deal with them again! Take your customer service agents back to training! read more

Jonathon did an awesome job!!! Unfortunately the managers take the review down to 1star. If it were based on Jonathan's service, it would be a 5. The managers don't seem to understand that leadership should start from the top, not hourly floor staff. I tried to call to check on availability of an item. Manager answered from the office, once I asked, he said he'd need to put me on hold and transfer me to the floor. After 15 minutes of being on hold, I just hung up and went down there. Unfortunately they did not have the size in the item I was looking for. The employee told me there was a floor manager and office manager, after looking around for the floor manager, I found out they were both hanging out in the office. Once I discussed the situation with the manager, he really didn't care and didn't display any remorse or apologetic for the situation. If you answer the phone, try getting off your rear and help a customer! They pay your paycheck!!! After looking at the reviews, corporate obviously has an issue with service standards or holding people accountable. read more

This company is a bunch of crooks! They sold my Mother a rod and reel combo without the reel. They wont do whats right and send it to us as I live for hours away. Beware when shopping here! If they get a conscious and want to so the right thing they can email me at coreyz79@yahoo.com read more

Stopped in this morning for some camping Gear. Love that it is right of the freeway on the way to the mountains Place has a huge parking lot and the store itself is full of everything a sportsman would need. My kids think the place is Disneyland! Great name brand camping gear at great prices. Only 4 stars as the customer service is lacking. Kinda wonder around before help arrived. All in all great place for all of our family's needs. On our way to IHOP next stop. read more

Has a great selection of hard to find Brooks Shoes. The kids that work at the shoe dept. have great customer service skills.

I needed a beach fordable wagon quick because we are headed to Newport Beach tomorrow for a two night stay at a boutique hotel one block from the beach and three blocks from the public pier (review of Bay Shore Peninsula Hotel when we get back home). So I Googled "beach wagon folding" with a picture of one sold by Dick's Sporting Goods. I checked their web site for the wagon, found it, hit the "check local inventory" button and my wagon was in stock at all three locations in San Diego. I picked this one and called. "How may I direct your call?" "I want to check if my beach wagon is actually in stock." On hold for less than 15 seconds. So I describe the wagon. He says "Can you hold while I go on the floor and check?" He comes back on the phone in about 90 seconds. "Sorry for the delay but yes we have them in front of the store." So I drive over. There they are in a big stack actually just outside the front door. A Dick's employee approaches and say "Are you the person that called about the wagon?" Yes I say and he carries it inside to the checkout counter. Very quickly another very helpful and pleasant associate rings me up and offers their rewards club called "Scorecard". You get 3% back on purchases (sounds like REI) and lots of discounts. Sure I signed up, of-course. The associate said "Can I carry it out to your car?" "No, I will get it but thanks for everything." Phone call to driving back home, about 25 minutes. Fantastic service. read more

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