This store has pretty much everything you could need that's sports-related..but their lack of customer service it makes it difficult to actually buy anything. I hope staff members start to up their game because this store has lots of potential. read more

Solid store. Has all the items you could want for all different types of sports. Nothing stood out comparatively to other Dick's Sport Good stores. Layout was very similar and the staff seemed in good spirits. Each staff I asked foe help directed me towards all the right locations for all the sporting items and equipment I needed! read more

This store has ZERO customer service. I don't know how this location stays in business. No one greets you when you walk in , no one is on the floor and if you FINALLY happen to find someone they tell you the person in that dept has gone home for the day or they hide in the back to "check and see" until the store closes and then,MIRACULOUSLY , tons of employees come out of hiding all hustling everyone to leave the store because they're now closed. Horrible horrible horrible! Also, if you choose the buy online/pick up option to avoid the hassle of in-store shopping there, you go to pick up your item after receiving the "ready for pick up" email all for your order to NOT be "in-stock" and told to "call to confirm its in the store for sure next time and your item can be ready in 2-3 days" by an annoyed employee. Just avoid if you can. read more

I came into Dick's on a Tuesday afternoon with my 13 year old son looking for a new bat. I had called in earlier and spoke to the kindest manager and cashier about needing to return a bat. They were so helpful. Once we returned ours we headed over to look for a new one. An incredibly kind and knowledgeable sales associate named Christian was able to help my son select a couple bats and offered to let him use the batting cages to test them out. He not only let him try out the bats but asked if we had time for some pointers. He spent almost an hour with my son. He was so incredible teaching my son that I honestly asked him if he ever taught lessons. He said no, he just loves baseball and teaching kids. My son just lost his dad to cancer in May and this is the first baseball season without his dad. Just spending time with my son and offering pointers gave my son a huge boost of confidence. I can't thank Christian enough. I'll definitely be back next year! read more

Needed to get some sneakers. All the employees in the shoe section were just so helpful! I never had to wait more than a minute for help and they were incredibly on top of things! One kind team member even helped me find a pair of crocs that I wanted in a specific color! I was greeted as I entered the store and the cashier was also super friends and kind! What amazing customer service and thank you to Parker the employee who helped me get the crocs!! read more

This store got 2 stars because honestly, the concept is every athlete's dream - anything and everything you could ever want in one place! It's lovely. Beyond that, this place is a nightmare. There are simply not enough employees on staff at any given time. And the ones that ARE on staff are very short tempered. I can only imagine this is from being run ragged trying to keep up with all the customer's and their needs. Management needs to get a clue and start responding to their customer's complaints - we all are saying the same thing! GET MORE EMPLOYEES ON STAFF! Your departments will be cleaner, your check out lines will be faster and your customers will be far more satisfied with their experience. All of this equals more business. But what do I know? I'm just the person walking out without purchasing anything because I can't find what I need and the line is 40 people deep... read more

Don't go here! Employees are in areas they shouldn't be working. Absolutely no knowledge of their products. One person checking and a long as line of customers. Absolutely terrible. read more

5 for Carl! Exceptional service, I've been here a handful of times people are nice, but so so... no one goes out of their way to assist, however Carl was the opposite of that. He helped me by educating me on what I was looking for & what will work for my needs. Unfortunately what I wanted was sold out, as I looked I noticed a theragun I liked... also sold out.. but nevertheless he wasn't discouraged & continued to assist me without any expectations. The shop is lucky to have him in this time of uncertainty. read more

These guys suck. Very dishonest and they hide behind what they call "corporate policies". Let's just say anything they carry here can be found elsewhere and usually at a better price. Return policy is horrible. And to top it all off the only guy that ever helped when I was here no longer works at this store. I think his name was Josh however it's a moot point now as it appears he won't ever be going back either... lol. I mean let's be real they act just like their name says they will.... a bunch of D*cks! read more

Way too expensive on everything go on line for golf grips etc everything. This company is out of control. When a shirt is $90 your just bs. And you know I guess there are dum %#]#]# that pay it not me. read more

I was in the store today and had the worst customer service I've ever had at this store. Traditionally, the service has been sub par but today was a new low. I can't wear a face mask for health conditions and I was harassed so badly by both the greeter ans the checker. If you can't respect a persons personal choice and even stronger, a medical choice, you are a lowest kind of person/business. We apply sports teams and after today, we will give our business to the competitors of Dicks. No more nonsense read more

Been to this location many times. This time was much different. The store was in total disarray. Shoe department had no price tags. Everything was completely out of order. The staff was of no help at all. The baseball section has had there simulator broken for 6 months plus. This area was a compete train wreck. You cannot find anything. If your planning on buying baseball pants I hope you have a long reach. Better off just ordering online. The manager of this store should be ashamed! read more

Was trying to buy a headband that was on sale unfortunately when I brought it to register the sale price didn't show. Guy at golf register was rude and unapologetic about the mispriced item in system. Only $5 difference between item price but the lack of effort made me not want to purchase anything. read more

This is my one and only experience with any Dick Sporting Goods location. Also I have never ordered from their website so I was a new customer. My nephew's birthday is around the corner and while talking to my sister about gift ideas she had mentioned this shoe that he really wanted. When I searched for the show online it brought up several places where I could get the shoe. Having just heard a commercial for Dicks Sporting Goods I decided to give them a try. I then decided since I would be seeing him tomorrow I would go to the store location and I wanted to call ahead to see if they had the shoe in stock. I call the store the line is busy. *15 minutes later* I call the store and get Daniel and let him know the shoe I'm looking for and he places me on hold. After awhile the phone rings back to him and I let him know that I'm still waiting on the stock check. He says oh they didn't pick up for you? What was the shoe you were looking for again? I tell him the shoe and he says I'll check on it right now and places me on hold. Sometime later the phone rings back again and someone whose name I didn't catch asks how he can help me. I explain that Daniel was doing a stock check for me and that I was still waiting on that. He puts me on hold. *I begin to think maybe I should have just gone in straight away.* Daniel come back to the phone to let me know that the shoe is in stock in both sizes and gives the available colors. He also apologizes for the wait and I thank him. Now let me say here I get that phone customers are a little different than the customers who are actually standing in your face and there's a different sense of urgency it seems because of that. No judgments though! The location is near my job and I'm not eager to go into work on a beautiful Saturday so I decide to pop over and pick up the shoes. I was able to find the location easily enough and parking was easy. I was surprised by how big the store was, but when I walked in I was able to locate the shoe section and made my way to it. I go up and down the aisles of the shoe section which is not entirely big and can't really find what I'm looking for. I admit I'm lost. I don't spend a lot of times in the men's section of shoe store or in sporting goods stores at all. Clearly I look like I don't belong, but I see no one that looks like they work here aside from 1 guy who is already helping a family out. I think I found the shoe I open the box it looks like maybe but I'm not sure. It sure would be nice to be able to ask someone but there is no one to ask.. oh wait I see a guy, but alas he is with someone and I don't want to be the person to interrupt, and they were just walking through to another section of the store. A woman then comes up to the first associate and she looks important she is carrying a clipboard after all and she tells him she needs to see him when he's done. She walks away as I try to approach her shoe in hand. It is at this point where I start gophering.. You know standing on my tip toes to look over the isles for anyone that can help me. I pull out my phone and look up and picture of the shoe so I can walk up and down the aisles like a gumshoe detective (pun intended). I see the shoe on display but not the corresponding box of shoes so I can grab and go. I decide to wait around for the 1 guy. I'm there long enough to learn that he played football in high school, the position he played, the fact he still plays with his friends, what his height and weight is, that he doesn't like high-tops, that he was homeschooled his junior year, and that he went to De La Salle. I learned about his coach and where he went on to. I also learned that the family is from Sacramento and the boy trying on the shoe goes to Elk Grove High. Though the guy who was with them lives out here in the bay area. After more football talk and the realization that I had been there for over 20 minutes I put down the $175 shoe down and left. If they don't want my money, I'm not going to force it on them. The family's customer service experience sounded lovely.. mine, not so much. read more

They say they do bow repair https://www.dickssportinggoods.com/s/archery-services When I went in with a high end crossbow string and asked for help. was totally dismissed. They are so poorly stafted in this department. I was able to freely walk behind the counter and handle the rifles (still locked). I did this hoping someone would see me on there ONE camera, and come to say "do you need help?" it was not until a had to ask a stock employee for help. this person was reclusive and didn't want to help, he would not look at me and tend to toss around the box he was dealing with. He was flustered and disconnected. When someone finally came out, he was combative more "what are you don't here" They say archery support, but they range they have is closed. Both ranges have racks of inventory stacked in them. I will never go back to Dicks, High cost is OK if you provide support. I give Dicks about 3 years before it meets it end when you can find the dame thing on line for half the price and you didn't need to be dismissed as a customer read more

Long story short. I brought a pair of water shoes & never wore them. The sales associate said that since they looked worn on the bottom that they cannot be returned at this location and to try to return them back at the Dublin location (because I have all the time in the world to drive out there). The shoes literally look like people wore them around the store, but never purchased them. So now I lose my money although I have the receipt because they were this way when I had bought them 2 days ago. Dicks will not get another dime of my money and I will only go to other sporting goods stores that make customer service a top priority! read more

S wanted to check this new store out. It's pretty big and I was so happy that they did not have any fishing stuff that he wanted to buy. I did not like this store. When he told me it reminded him of Walmart, I left and went to the car and waited for him read more

Aastha was such a sweet girl. She helped me find a Yeti cooler for my dad. & shoutout Diego- he was so nice

Ok so I am excited to be the first reviewer for Dick's, I don't have too many of those in my repertoire so I will try to make it an efficient one! First off, can we all laugh and take a moment at the "strategic location" of Dick's being in the same parking lot as BJ's?? Someone had some fun with this shopping center for sure!! Alright so onto my shopping experience today. Heard on the Channel 2 news this AM that the grand opening of Dick's was today @ 9am, and apparently there is a grand opening weekend of sorts too from the sound of the newscast. I went after my lunch hour about 1:30pm and I was curious to see what kind of crowds this place drew...it was NOTHING like the Livermore Outlets grand opening, that's for sure. Pulled up and parked with ease, phew. Big NOW OPEN signs adorned both the Store & Pro Shop entrances. Exciting! There was a greeter welcoming us on the Store Entrance side (no one at the Pro Shop side.) The pro shop I will say (as someone who is NOT a golfer,) looked like a golfer's dream. SO MUCH GOLFING STUFF. but for me? yaaawwwn. But if golf is your thing, I would think you might be able to do some damage in here, it was quite the extensive offering. Onto the store. Men's on the left side of the store, women's on the right. I was instantly drawn to the Nike Women's Clothing area as I love their running gear. Lots and lots of cleanly, well-stocked shelves with vibrant clothing to choose from. Everything was at retail price though which was eh. They did have a ton of running accessories here though which was very cool. My co-worker made a bee line for the gun section as his main mission was to get ammo for his handgun. Alas, this store is only selling shotguns, therefore only shotgun shells will be sold here. That was very annoying, frustrating, and lame to him. Personally, if there's a demand for handgun ammo, they should carry it; shotguns aren't the only guns on the market, so why not provide for the customer? Anyway, walked around the WHOLE STORE and they sure do have a ton of stuff to buy. An aisle for ping pong, an aisle for badminton, and I could keep on about this. They are seriously stocked with aaallll sporting goods!! HUGE wall of flip flops (helloooooo summer!!) as well as lots of water, running, hiking, tennis, etc. shoes to choose from. Overall, the customer service was very friendly and no lines when going to purchase your goods. I can see myself stopping in here if I ever have sporting good needs. I meant to check out the boxing section as I do need some gloves for my MMA class, but was already on my way out. I'm sure this place will do well and I am excited to see what kind of sales and clearance racks start making their appearance here. Welcome to the neighborhood Dick's! read more

If it was possible to give this place no stars I would but I guess the selection makes up for the laziness and stupidity of the employees and management of this facility. I am dumbfound by the ignorance that reflects on the entire company! WHY OFFER CREDIT CARDS IF YOU CAN'T EVEN MAKE PURCHASES WITH THEM? My husband opened a line of credit with DICK's 3 weeks ago and the card was never received. Come to find out that the card was sent to an old address even after my husband politely corrected them of our new address. The cashier today whom needs to take a couple lessons in customer service had the nerve to tell us that sometimes they use a different address for a bigger discount.... And then had the balls to tell us that he and the management are unable to charge to the account unless the card is present. This is pretty freaking stupid! We can't charge to a card we opened in store with our social security numbers and proper identification nor do we have access to a card that was sent to the wrong address. And your only advise is to call the 800# and ask why they sent it to the wrong place.... Does not make any sense at all! Dick's makes Macy's and Best Buy look like Nordstrom. Dick's stop DICKING around and correctly train your management so that they might train their staff properly. read more

As far as I could tell, it is self-service???? No one was around to help in any department I was in. And then the visit was topped off by a HUGE line. read more

Horrible customer service and the store manager was very rude. We needed to have a warranty on our driver for golf and it has a dent from a powerful drive. The store manager accuses me of hitting the driver on the ground. And if you are a golfer , golf clubs to us are like diamonds. I will never go in there and I hope that this experience shows the true colors of this establishment. I called Taylor Made Corporate office and they advised that Dicks Soorting Goods did not handle the situation accordingly. read more

If it wasn't for just the good prices and selection I would avoid this store. Customer service here is non-existent. I've been here probably 10 times and only twice have I left satisfied. Employees seem more concerned about chatting with each other. Another employee was with anther customer yet failed to even ask if I could wait. It was 10 minutes and 3 employees walked by the counter before I was helped. Customer service isn't important here I guess read more

This place is pretty lame. Staff is lost and has zero curtesy. Bought a kid's bike, they took 15 extra minutes to ensure that it is all well. Impressive! But brakes fell apart the first day!! Went to get it fixed and was told to come back because "Chris" is not here. Returned it immediately and ran away from that place. Stay away if you can!! read more

They have the worst customer service. I would not recommend this store to anyone. My friend bought me a $400 basketball hoop as a house warming gift. Unfortunately we checked the HOA and it has a policy against putting up basketball hoops. It took us a lot of effort to fit everything into our car and went back to the Store to return it. But we were greeted with the worst customer service. Long story short, this one lady first asked if we had the original receipt, we said yes. She then asked if we had all the original parts and the packaging, we said yes. Then after a bit of talking to someone on a speaker, she called her manager over. The manager finally gave us a excuse why they can't refund it, and the reason was that because it's unboxed, it's considered used and that used items can not be returned. He even suggested that we sell this on craigslist. read more

My two stars is for the customer service I received. I called the store to ask if they had an item available. One person answered and asked me twice what I was looking for, then put me on hold for a good 3 minutes. I thought she was looking up the item, however, she transferred me to another representative. That second person proceeded and asked me again what I was looking for, and I told him. He automatically says, "Oh, I have never heard of that. We don't have it here." Decided to check the store out the same day just to see what they had. Turns out they had the EXACT item that I was looking for. I was pretty upset that the people I spoke with through the phone were very ignorant and did not know what they were doing or saying. LAZY is what I think of them. read more

Wow! Dicks new store is no joke! It's huge with every kind of sport clothing line you can think of. It's clean and open with many people to help you find what your looking for. I bought some basketball and cross fit shoes here for my kids and the pricing is slightly lower than the other big store but Dick has a better selection. read more

Bike dept. is Terrible!! Good prices but service is The Worst. Poor assembly job on the bikes and poor service prepping the bikes to sell. Employees have zero to min. Knowledge on bikes and how to adjust them for customers. Better off paying more at a REAL bike shop w / experts who know what they are doing and offer good service. Other depts. in Dicks are great! Employees are super nice. Just BEWARE of bike dept. read more

I read the reviews and braced myself because I didn't want to drive very far. Boy was I surprised when I received some of the best customer service EVER. About one minute after entering Maurice--aka Mo--asked me if he could help me. Why yes and I told him what I was looking for. A minute later someone came out with my item and a minute after that Maurice came back to ask if I had my item. Checking out was great and the woman who took care of me was friendly and helpful. Maurice then came back and insisted on carrying out my large, bulky purchase. Just to be clear--I am an overweight middle-aged woman and I went to Dick's after working out--just in case someone thinks I was being helped for reasons :) other than just plain old good customer service. It seems Dick's reads their reviews and is serious about turning things around. read more

Came here twice looking for help with fishing, archery, and gun equipment. Spent an hour walking around each time we went in, and immediately noticed that no one greeted us upon entering the store, acknowledged us on the sales floor, or offered any help - even though it was obvious we were looking for something. At the registers, we inquired about getting help in the gun/archery departments, but were told to "Just go look for anyone who is wearing cammo. That means they work here." Yeah...this will be our last time here. As a new retailer, you'd think they'd ramp up on their customer service. Big fail. read more

Extremely poor staffing. Every time I have been during the week (I don't go on weekends) there is one cashier and a long line. Today was typical. The one cashier was having trouble with her customer checking out. Because I was in line for a while I got to listen to the whole thing. The customer was a bit difficult in that she changed her mind after her card was swiped, but the cashier was defensive and downright rude to her in return. Also, the cashier didn't call for back up until the line was 5 deep, and after another cashier appeared to help, that cashier ended up helping the first cashier instead of any of the 5 customers in line! Not coming back. Sports Authority in Dublin or Sports Chalet in Pleasanton from now on. It's a shame, too, because these guys are closest to me. read more

HORRIBLE!!!! Patronized this store for the first time and NEVER again!!! I ordered my Warriors championship shirt and cap and never received it. I called them and they were going to reorder. Called back they never reordered. The systems were down when I hung up and called back twice. After that I demanded a refund. I can't stand shady business! I told my Dad, brother and nephew not to ever solicit this business online or in person. read more

Consistently disappointed in the customer service here. I can't find any employees on the floor. It's really frustrating when I spend more time trying to find an employee than I do shopping. I'd like the rate this place better because the selection is usually decent, but it's a ghost town inside. If I can't find what I need on my own, I have to give up. read more

DICK'S Sporting Goods - Hello? Anybody here? - Sporting Goods Near Me - Dublin, California

Add-on to my awful experience. I was told by customer service i cannot cancel my order but if i wait 4 days and do not pickup the bicycle i will get a refund. Guess what? 14 days later this location stated that I picked up the bike and they charged me, but guess what? I didn't pickup a bike. Scam artists. Do not patronize this awful company. read more

The only good things about this place is that it's conveniently located and they have a good sized collection. Their customer service is not stellar but the one day I dashed in to pick up some ammunition, not only was their customer service lacking (as it usually is), but one of the check out girls was actually really RUDE. My boyfriend is really into shooting, and there is currently a really high demand for ammunition at the moment. He had bought some in the morning when the store opened, and since I sometimes go shooting with him too, I decided I would quickly stop in before work to pick up some for myself too (they limit an amount per customer because of demand). I got to the gun section (I was also in a huge hurry because I had to be at work in 15 minutes!), but the guy working there was talking to some dude looking at binoculars or scopes. I stood there for a good 4 minutes, just looking at him but he did not even ADDRESS ME! Didn't even say "give me one moment" or "I'll be with you in a second". Completely ignored me! Then when I got to the checkout, the girl said "wow, he already came in this morning, does he really need more?" I assumed she was referring to my boyfriend, but I was EXTREMELY INSULTED. She had no way of knowing who we were, so she completely just assumed that just because we were both young 20 year old Asians coming in the morning to buy some gun stuff that we were somehow related!!! I am spending my own hard earned money at YOUR store for MY hobbies. Don't you DARE a.) make a quip about my boyfriend being greedy when its for myself and b.) bunch all young Asians together like we're one person c.) question what I'm buying and d.) insult me WHILE I AM MAKING A PURCHASE AT YOUR STORE. read more

This is, by far, the biggest Dick's I've ever seen. To be honest though, I've never tried Dick's before but have always wanted to. The sheer size amazed me. But I survived and was able to walk out in one piece. =P OK, in all seriousness, this place is HUGE. I'm used to Sports Authority and Big 5 and this place blew them out of the water. If you're familiar with Sports Authority, picture it 2x as big and with a gun section. The fan apparel section was pretty large with the local teams (Raiders, 49ers and Sharks) along with some of the local colleges. Alas, there wasn't much for my hometeam (Seahawks) but that's expected. There was a big selection of Nike and Under Armour for both men and women. I found some workout pants on pretty decent sale along with some socks. The entire store was clean, organized and easy to browse. The section that disappointed me was the weight training section as there wasn't a large selection of weights. There were quite a few kettlebells but not a lot of weight plates and bars. Also, the checkout line was insanely undermanned. With about 8 people in line, there was just one checkout clerk manning the 6 or so registers on a WEEKEND AFTERNOON! It's sort of like Fry's...what's the point of all the registers if they aren't going to use them. Since we were just passing by and didn't make the trip here just for Dick's, it wasn't a bad experience. It just wasn't mind blowing or wouldn't justify a trip from my area here just for Dick's. But if you're already here and need something sports related, it's worth a shot. read more

Changing my 2 star to a 1...wishing I could give them zero stars! This company is complete garbage. Do not waste your time or money. Bought a shotgun from here and was told it shot 3 1/2 inch shells. I get it home only to find out it can shoot 2 3/4 - 3 inch. Go to take it back and they and corporate basically told me tough. Nearly identical incident happened with bass pro; they took it back no questions asked and apologized. Moral of the story...never shop at Dicks. read more

When I used the voice command on my Samsung Galaxy for the route to Dick's Sporting Goods, it spelled it as d***s. I guess Galaxy doesn't like d***s. Anyway, I digress. As far as the store goes, it's new and located in the boondocks of the developing Dublin area. There's basically just flat empty land and yellow hills around there and you can see some track homes in the distance. DIck's has a huge selection of sporting goods for every sport and brand imaginable. The store is quite large and is sectioned off by activity. They have a golf section where you can practice teeing off. There's also a gun section (not that I'm into that), but I know that not every sporting store does. I think their camping section is comparable to some REI's. Lots of mens', womens' and childrens' apparel and shoes. Store is orderly and very clean. Bf picked up a belt for weight lifting and I bought a Nike baseball cap for my pops. We were able to use the promo coupons - $10 off any purchase of $25 or more. Service at checkout was friendly and the line moved quickly. Lots of parking and directly next to a brand new Target. Wouldn't go out of my way to shop there but might stop by if I was passing through town. read more

Drove from Walnut Creek to purchase a basketball hoop in stock at the Dublin store. I was greeted, assisted, & checked on while waiting to clarify discrepancy on pricing. At the end the of the purchase experience, the crew established why this is the branch to go to if you want to be treated right by applying appropriate business ethic practice in honoring mislabeled pricing efficiently. At least 3 staff members jumped in to help out and ensure that the issue was resolved. While I was loading the item on the truck, a staff who was on break even came by to check on me and my son to say hello. Thank you and Happy Holidays to the Dicks Dublin Crew-Dennis, Kyle, Landrie, Lena, for your courtesy, professionalism and superior customer service. You guys are awesome! read more

I'm doing the Insanity workouts and my running shoes weren't cutting it - I needed a cross trainer shoe. I go on a quiet Friday afternoon. Their shoe dept is huge - but they have only one person working it. I ask someone outside of the department for help - he gets on his little microphone and says someone will be right out to help me. I wait 10 min. The one lady in that section is STILL helping someone else. I go back to the guy and and ask if there is only one person working that department - he says "i guess so". Finally the woman frees up and approaches me. I told her what I'm looking for. She asks me "Well did you look to see what we have?" and I replied "It looks like you have 3 columns of cross trainers surrounded by running shoes". She said "what you see is all we have". I explain to her I have a wide foot. She said "We don't carry wide cross trainers - not even on our website". So I spent 20 minutes in the store to leave empty handed. I took my business to Sports Chalet - great service and they even had a display of reebok cross trainers. Now the people in Dick's were nice - I'm not knocking them - it's just that service was bad and selection was worse. read more