I messed up and placed the office lunch order for the following day instead of today. Kristy and her crew were awesome in getting our big order moved and made them in time for lunch. The subs were great. Thank you very much! Thanks again. Rho read more

absolutely the best food ever, with exceptional management provided by nathan & amy in setting the leading example of outstanding customer service matching to the highest quality of casual dining at very reasonable prices.... thanks for being the best dibellas.... you truely set the bar in food service.... thanks again !!! - the hamburglar read more

The food was great I like cheese subs and they were very flexible with what I wanted. They did mess up the bun I wanted but it was still good. There were lots of vegetarian options. The service was fast. The ambiance was good with lots of clean seating. I would highly recommend. read more

DiBella's Subs - Delis Near Me - Rochester, New York

My mobile order was ready as scheduled. The cashier was polite and friendly. My sub was fresh and delicious. There is plenty of booths inside. A beautiful made to order counter and the menu is posted in large frames above. This location caters and delivers. They also have a fountain drink station with soda and tea. read more

DiBella's Subs - Delis Near Me - Rochester, New York

See all

I am traveling on business and wanted something to take back to my hotel so that I could continue working into the night. Is that a good or bad work ethic? I checked Yelp and saw DiBella's Subs and near a gas station to fuel up my rental car before dropping it off tomorrow. DiBella's could do themselves better by including "Subs" on their outdoor signage. You can see it from the road and do not know what DiBella's is. They probably do good business now, but why stop there? DiBella's is large and probably holds 100 people seated. It is clean and the staff is friendly. They make each sub to order with their own fresh bread. There is plenty of parking too. I chose the Italian sub for my meal. It was good. You choose your toppings and I added a wide selection of vegetables, making me feel a little healthier. It also adds moisture, meaning less oil and vinegar needed. I will absolutely return and try another sub my next trip to Rochester. read more

This is the sub I miss when I'm not in Rochester. Some places do just a sub..quick...cheap...bad bread... DiBella's is a cut above everyone. The place inside is spotless. Sub variety is excellent. Bread is baking as you go in the door! I decided on the 7 inch roast beef on an everything roll. The bread is fresh and toasted, close to a hard roll you get kielbasa on. Pepper jack cheese, mayo, lettuce, onions, banana peppers, pickle chips, black olives and cukes. Fresh is the name of the game with toppings. Cut in half, and I decide on Miss Vickie's Original Chips. No soda, just water for me. I grab a seat and fill the water glass. The sandwich is tip top as expected. Realize the 7 inch will fill you up. Anything bigger bring the appetite. or share with a buddy. Or Bring another person and swap halves. Generous toppings, just the right amount of mayo and crunch with the bread. I'm in heaven. It's a tradition to stop at DiBella's when I'm in Rochester. This location is a short walk to Costco. read more

DiBella's Subs - Neon inside the sub shop. - Delis Near Me - Rochester, New York

See all

I can't remember a restaurant order-delivery experience that was this bad. I ordered and paid for the order 24 hours before it had to be delivered the next day at noon so it was not a rush and there was plenty of time to resolve any delivery "issues" although our location couldn't have been easier for even the most clueless driver. I kept getting confusing text message updates regarding our delivery status and finally after I received a message that doordash had cancelled the delivery, I called the restaurant. I spoke with someone named Christy who said she was a manager. Really? She sounded more like a manager in training who was definitely not ready to deal with customers. Our order was by this time almost half an hour late at first she wasnt able to find the order. She was condescending and made it sound like she was doing me a favor by resolving my problem with the delivery! Unbelievable. She eventually told me that the doordash driver whose name was Corey had apparently stolen our order. She also said this happens all the time but our credit card would be refunded--oh, but that takes at least 5 business days and the only resolution would be to place a new order and recharge our credit card. What a hassle. 45 minutes of our time wasted on a lunch order for volunteers, and then we had to cancel because the volunteers had finished the work they came to do and had to leave--all because a restaurant wasn't able to complete a simple delivery order. Also if third party services like doordash are known to "steal" customer orders, why even offer delivery? Finally, don't blame the customer for YOUR business's lack of problem solving acumen. We will never order from DiBella's from ANY location again. The brand has been irreparably tarnished because of this experience. read more

Dibellas was a new experience for my family as we don't have this chain in central PA. We were visiting with a hockey team so we needed a quick option that wasn't your traditional fast food. The restaurant had unique feel and reminded me of a NYC subway tunnel with it's tile work. I liked the interior and the booths. They weren't too busy and they took a while to push out our orders (+10 minutes) but we had a large party. There's plenty of choices from hot to cold subs. They promote their freshed baked bread, with several options, and I thought it was delicious. Subs come fairly packed with meats and other accompaniments. Our party ordered a variety of 10" subs and I got the "godfather", which was an italian. Pricing for a 10", with chips and a drink, is around $15/ea. I feel this is a little high but the quality is much better than some other chains. We also grabbed a few cookies which were in-house baked and delicious. It's a small chain sub shop but I thought it was great! read more

DiBella's Subs - Delis Near Me - Rochester, New York

Sandwich was fresh and delicious. Service was quick. Seating was available immediately and comfortable.

I ordered a godfather 10 in. I got salami and turkey. not what I ordered. I would not come here again. They normally don't mess up. Genuinely surprised. read more

DiBella's Subs - 10" Godfather Meal - Delis Near Me - Rochester, New York

I came in for the first time for lunch with my family. I was surprised by how spacious the inside was. I ordered an Italian assorted 5" sub which is, Genoa salami and capicola. I added pickles, tomatoes, onions, black olives, and mayo. I also got a cup of baked potato soup, which came with a side of garlic bread. The service here was super fast which we appreciated during a busy lunch hour. I was surprised by how delicious these subs were! They held up well to Wegman's subs, which are my favorite. I also really liked the soup. It had a milder cheese flavor than other baked potato soups I have had, which I actually enjoyed. Overall, we had a wonderful lunch, and we plan to come back again soon! read more

See all

Ordered 6 subs to go got them home and we're awful. No mayo on any and the toasted turkey bacon sub was supposed to be toasted roll and bacon and they toasted the entire sub, lettuce and all. Just a form email response. $90 later. Will never go again. read more

Average DiBella's very nice and new inside with an old fashioned feel. You can not see your sub being made so no make as you go like others. There are no wraps here as many people think read more

See all

I came for a quick lunch while working near the area. I remember some years ago coming here with a bunch of fellow conference attendants for after meeting meal. It was very good. I returned two days ago and yes, there was a number of people working behind the counter in what seemed large take out orders. None of them looked up at me. Suddenly, a young man came and told me "I can take your order. BLT 7" light Mayo, substitute lettuce for spinach, Tomato, Sesame Bread. I got a Ginger Ale and side of potato salad. It was a good meal, but a little pricey. read more

DiBella's Subs - What's left from BLT & Potato Salad - Delis Near Me - Rochester, New York

If I can give zero stars I would. I ordered a ham and American, extra mayo, extra onions, lettuce and tomatoes. After waiting 15 minutes, I check my food, NO MEAT. I take it back to the counter and ask them to remake it. I get home, it's dry as a desert. That's why I stopped going to Dibella's, and started getting my subs from Wegmans and Jersey Mike's. I need to watch them make my sandwich, not sit there for 15 minutes to get a disgusting sandwich. The ONLY reason I went today was because my husband wanted a meatball sub. I'm so irritated. read more

I went to the restaurant with my family. It was for a staycaction. We wanted to visit Rochester oldest restaurants we ordered 3 subs my sub was a 7 inch sub with turkey ham Swiss cheese cucumber lettuce and tomatoes sun chips and a cookie. My sub was delicious. This is my favorite place to get a sub. read more

The turkey ham sub was just that. Stale bread and a dry sub. No mayo, mustard, lettuce, tomato etc. Needed a magnifying glass to find the meat!! Oh and with delivery $22 read more

DiBella's Subs - A sub with see thru meat. - Delis Near Me - Rochester, New York

See all

I haven't had a sub from DiBella's in a longggg time (I usually go to Wegmans) but the sub I got really hit the spot. Little different of a process as you grab a number and then the person behind the counter fills out the order form for you. Once your done with that, you tell the cashier what you got and then wait at the end for your number to be called. I feel like the bread and Turkey were just so much better than wegmans. It may be the same ingredients, I have no idea... but it definitely tasted better here. This was a nice place to stop after a shopping trip at Costco so I'll definitely be back! read more

DiBella's Subs - 10" Turkey sub on sesame. Bread was perfection and the ingredients were solid too. Yum! - Delis Near Me - Rochester, New York

Wide selection of sizable subs. Good meatball sub and cheesesteak. Good quality of breads.

I haven't ordered from Dibella's in 5,6 months but had a nice promo code today and decided to use it. I generally order the godfather and did this time to go. When getting home I was very disappointed that it appears they have cut way back on meat portions. It was definitely pretty much all bread and little meat. I won't be ordering there again. Michael Fuoco read more

This place was actually insane gotta b the best BLT I ever had Nah the bread was actually crazy and so was the hot peppers. This is real life sandwich. Look how raw the color s are on this. Yall gotta go read more

DiBella's Subs - Delis Near Me - Rochester, New York

Amazing salads! Always super fresh and crisp spring mix and Romaine! You can make any small sub a salad! I always get the buffalo chicken on spring with just cheddar and extra ranch. It's phenomenal. I'm only giving them 3 stars because even though they charge you extra ranch you don't always get much if any. I ALWAYS have to double check and 9 times out of 10 have to ask for a packet. Really good potato salad :) read more

DiBella's Subs - Really good buffalo chicken spring mix salad - Delis Near Me - Rochester, New York

We were told we couldn't leave Rochester without eating a sub from this popular chain restaurant. I ordered the foot long cheesesteak with all the fixings and it was very good and fresh tasting with every bite. This is not a small sandwich and I'm glad I shared it. Make sure to eat it fresh because the sandwich was dripping with all the different sauces and if you wait too long the bread would be soggy. read more

DiBella's Subs - California visitors - Delis Near Me - Rochester, New York

I was craving a sub and was going to be in the area of DiBella's (30 minutes away from me.) I had heard their subs were amazing so I gave it a shot. Got the roast beef and toppings on grilled everything bread, and warmed it up when I got back. The roast beef was WAY over cooked and the whole sub was dry and tough to eat. There were barely any onions, and really, not enough roast beef to fill the sandwich. I couldn't even find the provolone. Next time I'll drive south instead of north, to the best subs on the planet. read more

Went in on the 11/15 to order large sub tray for the fallowing day for 2:30 . Went in to pick up my order the young girl who waited on me seemed like she didn't want to be bothered told her twice I was to pick up my order. Repeated my name twice to her another girl who was behind her yelled at me and said she asked your name . I said I told her. They left went in the back room then I think may have been a manager came out after a few minutes put the tray down . Tried to explain what was going on he then said whatever! He then asked for payment told him I already paid on the 11th. He then just walked away from me . I tried to talk to the young girl on my way out she just turned her back on me . After paying $69 for a sub tray you would think you would be treated better. Never go back again ! read more

Best sandwiches, I would go back again. Great service and quick turnaround, love the staffing, very helpful.

Great place for a big sub that is close to the ones that you can get at Wegmans. My only complaint is that they way they built my sub, all the meat was rolled up and all the vegetables were all in the crease of the sub. read more

My favorite dibellas location! Nice and close to work, and less busy than the Jefferson location! The staff is always friendly and gets right to your order when you walk in the door! The bread is to die for, so good! The small sub is still a good 6 inches, and every kind is delicious! I really enjoy the sesame! My go to is a turkey with oil, so much flavor. And all the veggies are always fresh! I've ate their deli meat through my whole pregnancy, and never had a problem! I come once a week, I'll be back! read more

Went to The City Gate DiBellas 4/16/22 just before 1pm (near Costco in Henrietta). We went in to split a quick sub for lunch. Walked in to find 5-6 people behind the counter counter (none of them greeted us). We were the only two people in the place. While we stood at the counter patiently waiting for a good five minutes, two employees (guy and a girl) behind the counter started arguing about who was going to wait on us. It was awkward to say the least, but finally the guy took our order, then we shuffled down to the cashier. Much to our amazement, again nobody made eye contact with us, or even tried to cash us out. After a while, a lady came out of the back and asked us if we were waiting to check out. We were dumbfounded. She asked us what we ordered, and took our money. Our food was still NOT READY. We then went over to get our fountain drinks which were not working properly. There was way too much syrup, and not enough carbonation. All of the sodas were flat, and the lemonade came out like pure water. We ended up paying for soda and drinking water, while we sat and waited another 15-20 minutes for our sub. In that time that we waited, we watched several people come in get their food and leave, saw that half the tables were dirty, and the floors were a mess. One of us went up to the counter to ask what the hold up was for our sub. The same woman who cashed us out stated that they gave it to someone else and then offered us his. We had a custom order of half mayonnaise, and half mustard so this was completely unacceptable, even if they were the same subs. She offered little to no apology as we told her we just wanted our money back and asked for a manager. She replied "I am the manager, but I wasn't even out here". My receipt says "AMY J" (Was she really the manager.... I sure hope not). Either way, we were not at all amused or impressed. Our refund was given at 1:18pm (copy of receipt added-see picture). Horrible! Never again.... read more

DiBella's Subs - Receipt - Delis Near Me - Rochester, New York

What happened to this place? I asked for a custom sub (as advertised) and they said no, we can't do that. All I wanted was some salami on a ham sub--too difficult I guess. When I got the sub home, it had mayo AND oil which I did not ask for. I asked for light oil only--it was a soggy mess and I threw it out. I would recommend Jersey Mike's--so far, it's been gr8! And you can actually see the sub being made with what you actually asked for, not what they feel like putting on it. The employees at Jersey Mike's are very pleasant and helpful--the same cannot be said for DiBella's. read more

Got the old fashioned. Loved every bite. Fast service and so friendly! Would recommend 100%

We have always eaten at the Bella's and never had a bad experience and loved it however tonight we ordered one sub got two pieces of meat one piece of cheese spread out over a 12-in piece of bread it was so flat it looked like a pancake in ordered an antipasto salad which basically was a big bowl of lettuce with nothing else in it ..sadly we wont be visiting anymore. read more

This is my first time in Rochester and I saw how nice the decor look and decided to give it a try. To my disappointment, the customer service cashier talked too fast, mumbled and questioned with attitude. The worst is that she got the build your own sandwich wrong. What's the point of asking and getting the entire order wrong. A advice to management you should just install self service kiosk system if you want to sustain your business. Otherwise, you will lose customers due to the cashier's incompetence and wrong orders. read more

This location never makes subs right it's always dry ass subs if you want better subs go to the location or east Ave or Jefferson road this location needs to close ASAP read more

I usually don't leave reviews but this is the second time in a row I've ordered from them and they have got my order incorrect I ask for no tomatoes and both times my sand came with them. Also the sandwich was pretty sloppy. read more

If I could give less than one star, I would. I have tried to give this store, in the City Gate plaza, a couple chances. This last time was the worst. Ordered an Uncle Louie on line. The sandwich had a total of three slices of meat. The rest was mostly lettuce. I guess if you don't go in and actually watch them make the sandwich, they feel comfortable skimping. Mess up once, shame on them. Mess up twice, shame on me. read more

Great place for subs. Baked fresh and made to order. Ton of food and for the price you can't go wrong. Godfather is my favorite just come with an appetite. Fast and friendly service too. read more

DiBella's Subs - Delis Near Me - Rochester, New York

I ordered a sub that was listed online with specific ingredients. When I ordered the sub by name, they had no idea what was on the sub. I had to tell them how to make their food. When I got home, it was wrong. I called the manager and she started arguing with me that ingredients are not online. How would I know what was on the sub of it wasn't online? A mistake is aggravating, not owning the mistake and I don't go back. Go to Wegmans. Same sub but cheaper read more

Got a Corned Beef with Swiss on Everything bread on Saturday. The bread was stale and I would say it was a day old. Not impressed with these subs anymore ! read more

employee tried to hand me a sub that had been given to the wrong person, taken out of store, and brought back in...wow