I have made my last visit to this store . Though I love Dibella's Subs this store has worst service and food . 3 of last 5 visits were bad yet my last visit brought me to the brink. The attitude and actions of employees is appalling. from the time it took to make a order of 2 subs with no costumers in store when I arrived to finishing some one who came in after me and another customer that came in after me before them screwed up their order too. With no concern for customers employee in black shirt said to me o'.well . I will not visit this store again maybe not DiBellas at all. I have been going to Jersey subs their ok. read more

Very disappointed with our experience. We placed a pickup order at DiBella's. It was 35 minutes past our pick up time when our food was ready. I ordered a Tuna sub. It was supposed to have tomatoes on it. There were no tomatoes on it and it had been loaded down with red peppers instead. I hate red peppers. It ruined the whole sub. read more

This is the best sub by far in my area. The bread is fresh. There's a good amount of Meat and cheese and extras. The staff always has it ready. A big thing...the sandwich is neat! Doesn't fall apart as you're trying to eat it. Subway is closer but I have been disappointed in them for the years. read more

Decent enough for a quick sandwich and chips. Their cookies look great, though I've never indulged in them. Maybe next time I'll get the mini chocolate chip walnut cookies. They were calling my name. read more

Out of bread at 6:30pm. Someone on morning shift must not have baked enough bread. Or the crew didn't watch the bread level during the day. Either way a sub place should never be out of bread. read more

Just left the dibellas in warrensville hts. He made the sandwich so fast, but it was a simple order. Definitely DID NOT get what I asked for. A few sprigs of lettuce, no tomatoes and last but not least asked for extra extra onions, got 3 onions on the entire sandwich. So really I got a meat sandwich. Speed and accuracy are definitely 2 different things. Give the customer what they ask and pay for. Really pissed me off. If I come back, I will definitely check my food BEFORE I leave. The killer is I asked him if he loaded me up with onions. He said yes. Wow!!!! Do better!! read more

Decided to stop and try this place. Lady taking orders was courteous. Ordered hot assorted italian sub. It was very good. Only issue was the guy who brought food to pickup up area and called number was very rude to guy in front of me. Guy didn't hear him call his number. To be fair i didn't hear him call it either. read more

I used DiBella's Subs Catering for the first time. I was in charge of the food for Lake County's Lifeline, Inc. 50th Anniversary Staff Surprise Birthday Party Ronnie, and her DiBella's staff in Mentor, made the food and catering experience absolutely perfect. All we had to do was take the top's off the trays and eat. Thanks Ronnie, you guys delivered as promised. I will recommend the Mentor location of DiBella's in the future. read more

The food made me sick ordered a cheesesteak will not be going back there. The food wasn't good at all, will go elsewhere in the future.

Ordered a mixed cheese sub but there was barely any lettuce nor tomato on it. Was excited about getting a real sub back up here in the North (vs Texas) but quite disappointed. I thought the sesame roll would be fantastic but it tasted old. That's what happens when you don't take the time to YELP it! Lesson learned. read more

Was getting my oil changed & brakes fixed @ClassicChevyMentor. Took my brother & nephew out to lunch they decided Dibella's. My nephew never had this place he's a picky eater he ordered the Italian assorted with bacon & like a dummy I didn't take any pictures of our sandwiches. As picky as my nephew is he really was impressed how delicious it was & he said "Subway, Jimmy John's & Penn Station need to step their game up." I had the cheesesteak & I tell you the explosion of flavor was out of this world the bacon took it over the top. My brother had the meatball he said "no words can describe the sandwich & that he agrees all other sandwich spots need to up their game." With everything going on with COVID-19 & social distancing Dibella's has it down to a science, thank you & keep safe... read more

It's a very rare day when you get an order that is correct. The staff is lackluster and surly. We've tried to be patient as we like the subs when correctly made but it's like playing Russian roulette with 5 bullets in the revolver read more

Delicious food made fresh and timely. We came at about 8pm on a Friday night while traveling. Staff was wonderful and food was great. Highly recommend. read more

DiBella's Subs - Store front - Sandwiches Near Me - Mentor, Ohio

I was disappointed with the wait and the price. It seemed that folks that ordered after me got their food before me. The sandwich itself was only and average overpriced sub. They has at least 7 employees but slow to finish. read more

We used to love going to the Mentor store. Now, not so much. Staff plays around too much, slow at making sandwiches, employees standing around instead of cleaning the dining room. The store used to be clean. It is dirty. I can only imagine what behind the counter looks like if the dining room looks this way. read more

I've been to other DiBellas and they're fine but this one is one I'll be avoiding in the future. The staff when I was there was unfriendly and seemed more interested in playing grab-ass and goofing around with each other than working. When taking orders they mumble and talk so low you can understand them and then get agitated when you ask what. I ordered a cowboy sub and added lettuce and tomato and I only got chicken and cheese. No tomatoes, no lettuce, no sauce. I would have complained but the service here is so slow, I didn't have another 15 minutes to wait to get it remade the right way. read more

DiBella's Subs - No sauce, no lettuce, no tomatoes, and very little cheese. - Sandwiches Near Me - Mentor, Ohio

Far better than Subway with an old-fashioned appeal to it. DiBella's has been open since 1918, yet the venue seems to have been updated several times. Now, the food. I purchased a 12-inch whole wheat sub called "The One", which is a gargantuan-sized sub that you can't eat all at once (unless you are a hungry teenager). Add a bag of chips, drinks & two fresh cookies, and you are easily up to $16. Yet don't fret. The portion sizes of sandwiches are so large that you'll more than likely will be eating multiple meals out of this. The meat selections seemed to be made fresh, and the toppings nonetheless generous. Customer service is good, and this venue never seems to be super-slammed busy around the lunch hour during the week. Yet don't be surprised if it does. Will be back. read more

What an absolutely terrible location, my cheesesteak was absolutely disgusting. The people / employees were rude, dirty and disgusting and disrespectful. The cheesesteak was burnt to shit and instead of remaking it they just chopped it up real good and mixed it in. You couldn't tell, but you could taste it. I will never be back. This place absolutely sucks. DONT CONME TO THIS LOCATION. I love DiBella's. Mentor just sucks Cheesesteak read more

Quizno's with better bread and 20 questions you have to answer just to order a sub. Not bad, just not memorable. I ordered a small dagwood and it was pretty tasty and big for being a "small". Lots of meat, including turkey and corned beef. What I can say is that not one of the tastes really stood out. It really just tasted like miscellaneous meat on yummy bread. Back to the 20 questions part: Be ready to pick from toppings galore spewed from the mouths of the helpful employees. I had to sit there and think about all the meat, cheese, bread, peppers and condiment options for at least a minute or two while I felt bad for taking a while. Not a great situation if there's a line, but there wasn't, thank goodness. And the menus on the wall? Not really all that helpful. The dinning room itself really didn't have much to make you want to stay and enjoy the $20 you just dropped on two sub combos. It's a shame because you really wait a while for your food, too. Again, DiBella's wasn't horrible by any means, but it just wasn't a place I'd be clambering to get back to. I'd rather spend the money on two delish, fresh subs from Bogtrotters in Ohio City. Local, baby. read more

DiBella's Subs - Sandwiches Near Me - Mentor, Ohio

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We have at least one dozen sub shops in my home town, but my favorite and only choice is DiBella's subs!!!

Ordered 3 sandwiches, two of which were Buffalo chicken. Both sandwiches had hardly any Buff sauce and I cold not taste any blue cheese. Some of the chicken was like rubber or plastic. I did not finish it because I was grossed out and nervous about eating it. the other sandwich had very little Buffalo sauce and not ver much chicken. For what they charge for a sandwich it should be a vacation and edible. never again I'll eat at hom. read more

Amazing bread with veggies of your choice for vegetarian like me price is lower than subway on some. Great ingredients I have visited their other locations as I am from New York where they started read more

Shouldn't take a half hour to make a BLT sandwich. Ridiculously slow, every time. Never an apology for it. Have employees just standing around doing nothing. Pricey for what it is as well. Avoiding from now on. Asked for tomato and onion on a cowboy (separate sub that was made in 3 minutes, obviously from the quality as well). Got one tomato slice per half and one onion circle per slice. And about 2 grams of lettuce total. Garbage establishment. read more

Dibella in Mentor is one of my favorite places to get a great sub. The bread is fresh and filled with tons of meat and veggies, they don't skimp with it either. The everything bread is my favorite. I always get an Uncle Louie on the everything bread, so good Guarantee they won't disappoint read more

Very good, bread is fantastic, service is great, food comes out pretty fast, and comes out amazing, cookies are sooo good too! I wish i could eat here everyday! read more

My son and I love the subs! They are well worth the money. Godfather with everything bread is the best!. Ordered again this weekend using online app for pickup. Service was awesome! Order was ready on time and subs were perfect! There was new staff, and they did a great job! One of my favorite sub places. Give it a shot you won't regret it! read more

Horrible experience ! Two customers and 4 employees. I took my number as sign stated and waited for signaled to call me, also on sign. Ignored for 10 mins. Finally just left. All employees making two subs in front of me. While waiting to be called saw one of employees sneeze over ingredients. ( that's when I left ) Someone needs to sneak in there and see how this location is being run, or not being run. read more

Haven't been here since after the opening years ago, so when I had the opportunity to grab a sub, turned in. Very disappointed! The sub was what I wanted. Cheese sub with veggies and oil, on white bread. Loaded cheese, and veggies perfect for a "quick" stop to pick up lunch. Key word, "quick"! 11:45 basic lunch time and six people ahead of me. No problem, its lunch. But by 12:05, line ahead of me reduced to four! Two served in 20 mins, huh? Here is why. One person making AND training new staff person. One person cooking hot subs. One person cashing out and answering phones! That's all! At the peak of lunch hour. Bad staffing, IMO. Finally at 12:20 placed my order and headed to cashier. Waited behind two others as the cashier spent 15 minutes more taking phone orders. Not one order, but three, while paying customers wanted to pay and leave! Will I be back? Most likely not. Only visit to get something quick, and this terrible time waiting for the sub, which was less to eat tge meal, is worthy of this poor review. read more

The Mentor location is terrible. Two times in a row, they completely jacked up our orders. Typically I'm not someone who cares if one little thing is missing or something, but when I say jacked up, I mean as in giving me nothing but bread one time with EVERY ingredient missing. The rest of the ingredients (besides bread..) I had picked could be found in my boyfriends buffalo chicken sub??? Tried to give the benefit of the doubt, maybe a rough night. Ended up going again and this time 3 of the 5 ingredients I ordered were missing. Not to mention rude service. I don't recommend. read more

To start off we had a super rude sandwich maker, named caitlyn. She was super quiet we couldn't hear a thing she was saying. But pulled her mask down to say she couldn't hear me and got annoyed? They didn't make either of our sandwiches properly when we asked for certain things. The one cashier wanted to make sure I knew bacon was extra charge but they didn't even put bacon on it. Very disappointed. read more

Bread was hard and tasted old. Chocolate chip cookie was disgusting. Legit gross. Called manager and she only defended gross cookie. Claimed to send me unneeded coupons that I've never received. Won't return ever. read more

Peeps who read my stuff know how I feel about subs, grinders, hoagies, whatever. They lame. I would rather eat the stuff in the sandwich and pitch the bread. Some people love bread like like a hoodrat loves his baby mama at tax return time. I can care less. They bread here is too much. I guess they giving you more value for your money but give me more bacon or something, dude. They kids here always nice and fast and they take coupons. No complaints about that. Also, its in Mentor, which is a pasteurized strip-mall from one end of the city to the next but some people find comfort in that... read more

Great friendly service with wonderful tasting food. The portions seem a little smaller than they used to be with the prices also somewhat higher but still competitively priced with some of the other chains read more

The bread and toppings are fresh. The choice of toppings is plentiful. The staff is always friendly. The only drawback is the fact that you can't get a cup of coffee here. They don't serve it. read more

If I wanted attitude with my food, I'd go back to high school. Teach your employees some manners and professionalism.

2 and a half Stars is honestly a little much, this place SUCKS. The people are awful, not helpful at all. Seemed too bothered to help and It was obvious that the employees didn't want to be there. Good thing the bread is good. Otherwise I'd be f***ing pissed. read more

Stopped by to pick up 4 subs to go yesterday for the family. After the 30 min ride home we opened the subs up and found the first sub very tasty. However the next 3 subs had so much oil leaking out of each bag,we couldn't even eat them.The bread was falling apart from the oil and turning to mush. Believe me this is exactly what we got and for 4 subs, the cost wasn't cheep read more

I had the DiBella's steak sub and my sister had the chicken philly. Both delicious subs! We had one issue with our order but the the manager was so awesome and fixed it immediately ! Also GET THE COOKIES !!! IT WAS THE MOST DELICIOUS COOKIE IVE EVER HAD! I wish i bought more ! read more

Workers were busy doing things. Did not acknowledge me at the counter. Left and went to Panera around the corner

DiBella's definitely has some of the best high-quality fresh subs around. Unfortunately this location is not up to par. The food has always been enjoyable (4 stars), however, the service is extremely lacking (1 star). I don't know if their employees could be any more lethargic. Even at lunchtime they have no sense of speed or urgency and always seem to be understaffed. Last time I was there, we left while waiting in line for 10 minutes when we were only one of 2 parties waiting! (The guy behind us in line did the same and left too.) We might have waited a bit longer, but the staff neglected to even acknowledge us. read more