Diamond Scene has won me over for life after my recent ring shopping experience I had with them. In a nutshell, their expertise in the field of jewelry, their professionalism in the way they treat the customer, and their evident passion for their craft were all truly impressive and next to no one. This review is well deserved.
Part One. I was engagement ring shopping for my girlfriend. It goes without explanation how important of a purchase this is. To add to the pressure, my fiance has a particular love for jewelry that runs deep in her family - it is something very special to her. So I knew that this purchase was an extremely important one that I couldn't get wrong. When I landed on Diamond Scene, I was immediately impressed by the fact that they treated me seriously from the very start. I also liked that they were very open with me when talking about pricing of various items - unlike many other jewelers who ask you to share your budget first before even working with you, which I am not comfortable doing. Ultimately, it was their expertise in jewelry and passion for helping me build a beautiful ring which eventually led me to choose Diamond Scene as the place to buy the ring from. The process was very smooth from beginning to end. On my first visit, we basically built the ring design together. On the next visit, I came to inspect the center stone, and I brought my girlfriend with me so we could try on the band of the ring together and make sure of her ring size. From here, Diamond Scene went ahead with making the ring. On the last visit, I picked up the ring itself - it was certainly the most beautiful thing I had ever seen.
Part Two. I proposed to my girlfriend with the ring, she said yes, and she was absolutely thrilled with how the ring looked. I was so relieved and happy at how much she loved it. However, there was one little problem - the ring size. Turns out, the ring size we had chosen together wasn't working for her and she needed an adjustment down about a half size. Okay, so we went in to Diamond Scene together to ask them to reduce the ring size. They said no problem, and that it would come back to her in the same condition as before only a half size smaller - we wouldn't even notice any differences. When they said it was ready to pick up, I came in to the store and saw that the ring had successfully been reduced a half size smaller, but there were definitely some noticeable differences - oh no! The band of the ring had lost some of its original key features that my fiance had wanted. My fiance was feeling so crushed when she found this out, and she wished we had never resized the ring in the first place. She was scared that the beauty of the ring would never be restored after this. I was feeling nervous about what to do with it. I decided to trust in Diamond Scene one more time and I give them another chance to fix the ring. (I felt this was a make-or-break situation for them. As I said before, my fiance has a special love for jewelry, and she was feeling crushed after two versions of the ring not satisfying her. Diamond Scene had two strikes, three strikes and you're out as they say. But what did they do on the third pitch? THEY HIT A HOME RUN!) They apologized for what happened with the ring, which was a good sign to me, and I saw they were determined to get it right the third time. I left them the ring with a list of features the ring had to be fixed according to, which they agreed to, and they went to work on it. Eventually, they ended up making a key decision to re-band the ring with new metal at no charge to me at all. They really showed me they cared when they did that. They put all of their effort into getting the ring perfect this time around. When I came to pick it up, my goodness - the ring was even more beautiful than the original. It was indeed perfect! When I presented it to my fiance, she was ecstatic over it. Literally jumping up and down happy. Now she wears it every single day with the happiest smile ever. I guess what they say is true, the third time is the charm. Thank you Diamond Scene.
Part Three. After the emotional thrill with the engagement ring, my fiance and I decided to get our wedding bands from Diamond Scene as well. We got matching bands with an engraving of our wedding date, and ones that matched my fiance's engagement ring beautifully when she would wear them together. The process was once again very smooth. I recently went and picked up the rings, and they are just stunningly beautiful. Perfection. Well done Diamond Scene!
So this was my ring shopping experience with Diamond Scene. Looking back on all of it, I can honestly say I couldn't have chosen a better place for these rings. In addition to their expertise and passion for jewelry, the family are genuine people that my fiance and I enjoy having a relationship with. Marvelous people. Congratulations Diamond Scene, you have won two customers for life. read more