Scheduled a time to have an estimate done on one of my properties. I had to schedule several contractors simultaneously because this is what my schedule allowed. Diamond roofing shows up (10 minutes late) the guy driving sees the other roofing company on the roof taking measurements and stops in front of the house. He then takes a couple of pictures, ( keep in mind I am standing right in front of him) then speeds off visibly upset. I wait another 30 minutes or so then call the company. The receptionist answers and explains that she asked him stay but he refused and he didn't want to "crowd the other roofer". He never greeted me or called and explained, nothing. Just looked me in the eyes took pics of the front of the house and speed off muttering to himself. My consolation was their offer to quote the job remotely via satellite (which I never received). This company is unprofessional as they come. Don't be fooled by the reviews on here as I did. Subsequently, I went with RM Roofing. They were on time, professional and gave me a great price.
Update: I haven't heard from the company since their reply to this original post. Nor have I thought there would be further issue. However, now several weeks later, the owner has decided to start calling me nearly everyday to persuade me to remove my post. Below is the conversation between us.
Owner:
I was just trying to give you my side of the story about what happened! Obviously you don't care.. RM roofing was stealing my guys on the weekend to do his jobs!!! That's why Tedd pulled away from your house.. Your negative review has really hurt us bad! I wish you would consider removing it or atleast listen to my side of the story. We have a company with 40 employees and numerous families to support. Negative reviews kill us , especially ones where we never touched your roof.. Take care! Ill leave you alone and erase your #. Please sir remove the negative review it's affecting so many.. Take care Logan.. Happy life to you. Be safe out there.
Me:
I understand your position, however, as a customer, I feel strongly that my experience with your company is valuable and should be shared with other potential clients. My schedule, and those of others, is important and worthy of greater consideration than your company offered. Standards are clearly lacking when private issues you have betwixt yourself and other companies are being shouldered by your customers; Considering this, an element of professionalism is grossly missing in your employee-customer business model and a revamp of this factor would surely benefit you, your company, and future customers. I find it unfortunate that you not only felt the need to share private business squabbles with a potential client, but that you also found it appropriate to expect me, as a customer, to shoulder the burden of your roofing drama by allowing extra time in my scheduleto accommodate the nonsense. Expecting myself or other potential clients to adjust their schedules for your business issues is unacceptable. Quite honestly, if you couldn't get an appointment time "nailed down," why on earth would I assume your company could feasibly attach a roof? Regarding removing my review, "business is business" and my review is all business. As the owner, it is your responsibility to your company and employees to avoid these types of situations, not mine. If my review has caused you or your business hardship, I suggest you use the experience as an opportunity to change the way you train employees and how you function with potential clients to avoid future negative reviews. Additionally, tending to the aforementioned issues should go far too ensure you won't need to reach out to customers in an attempt to guilt them into removing their honest reviews.
Happy life to you too.
Owner:
My guy was on time!!!!!! Erasing your #!!!!Thanks for your advise.
And you were never my customer..Take care.
Me:
He was 10 minutes late and I waited 30 minutes for him to come back before I called to find out why he drove past and did not stop (happy to post time-stamped proof). There was NO commitment to follow through with the scheduled appointment, your guy never returned. And you are incorrect, I WAS a customer, emphasis on WAS. You LOST me as a customer when you shared your business issues with me and asked that I be ok with them, thus excusing your poor business ethics. The fact that you find such behavior acceptable, and that you expect your customers to be ok with it too IS PRECISELY the problem. Please stop harassing me to remove my review-- it's accurate and it stands. Good luck and good day to you .
Ridiculous. read more