I had a leak at my skylight. They sent 2 guys who removed the prior material around the skylight and replaced the material. They next time it rained the following week, the skylight leak was much worse than it was before their work. They took 8 hours for this repair and had a $280.00 service charge for a total cost of $1074. When I called to ask them to correct their faulty workmanship, they said they do not guarantee their work. In addition, they took 8 hours to strip the origional material and reapply the new material which failed immediately? Beware, they are dishonest and don't give them a penny or a minute of your time. read more

Our experience with Premium Roof Services Inc. was excellent. From the Lupe in the front office, to Roofer Amador to Brian who provided the estimate it was seamless. We had removed a wood burning stove which left a hole in the ceiling and roof where the stack was located. Our home was built in the 50s and our ceiling is cedar tongue and grove. They did a fantastic job in repairing the ceiling and the roof. The shingles on the exterior repair match exactly. Unless you really look, you can't tell where the new shingles are placed. The wood for the ceiling was custom ordered to match exactly what we have on the ceiling. I still need to match up the stain and have some finish work done on the ceiling but I'm so happy with the results of the work. Brian explained the process and I felt the cost was very reasonable. He was responsive and professional in all communication. Lupe was also very responsive and so friendly. It was a pleasure to work with her as well. The roofer, Amador (no relation) was great. He was very friendly, professional and thorough. He showed up on time, respected our property and cleaned up each time he was out to do work. I highly recommend Premium Roof Services, Inc. for any roofing needs. read more

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I'd like to forget about these guys, but they keep sending me mailers. I made the mistake of not thoroughly vetting these guys when I needed quick repairs during 2019 winter's heavy rains. It didn't rain until the next (19/20) winter. None of their repairs held up, and they pretty much shrugged their shoulders when I called them. It seems like this company subcontracts their work. So, you'll never know who's really fixing your roof. Good luck with another roofer. (I found a really good one, eventually.) read more

End to end excellent service. I called for assistance with adding 2 T top bathroom vents in my roof. Fast, friendly, and great customer service. Thank you. read more

While no one wants to get a roof, if you need to this is the only company to select. I replaced my concrete tile roof with composite shingles and it looks amazing. It improved the look of my house. The team was fast and efficient. On the first day after removing the old roof, they stayed late to make sure the roof was waterproof before leaving. They cleaned each day and did a major cleanup on the last day. We also had them install a SolarTube. The inside looks just as good as the outside. My wife and I couldn't be happier and we can't recommend this company strong enough. I'd give them 6 stars if I could read more

Premium Roof Services - Roofing Near Me - Spring Valley, California

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My brother referred me Premium Roof. He had referred his friend there too and they were impressed with the work and fair pricing. I contacted them through their web page and within 30 seconds of putting in the online work request, someone called me to get more info. That was very impressive!!! They explained that there was no free estimate but if they come, their crew is ready to get the job done starting that day. Ok, so I signed up. Everything was done online with the paperwork. Lupe, who handled the paperwork, was very responsive to my inquiries. I felt taken care of by her. Cuz roofing (!!), not a stress-free thing to deal with. So the "crew" came and I was surprised it was one person. I was caught by surprised and expressed my surprise. Luis, the roofer, was very understanding, and called his boss. Brian called right away and explained that the contract stated the crew could be 1 person. Oh! Ok. This meant it could take a little longer and cost me a bit more money. But per my brother, this place charged fairly so I proceeded. Luis was so hard working! He worked all day long on the roof. He answered all my questions. The roof was repaired in 2 days and priced less than another quote I got. A week later, a painting contractor came and pointed out a corner of the roof looking exposed. I know Luis did me right but I had to perform my due diligence. I sent the company an email and very quickly, Brian wrote back explaining what was done and sent me pictures. I was so impressed with Brian's professionalism. His response was text-book on how to deal with customers. I highly recommend Premium Roof. Thanks so much, Lupe, Luis and Brian!!! read more

We are so pleased with the outside of our new roof , the guys worked so hard and also left our outside around the house very clean every day before they left which was awesome . We also put in a few skylights which we so much .They completed the job right before the big rain . Peter & Jose & Chris did an amazing job answering all our questions through the process . Our roof looks amazing and we are thankful for a great experience and now we do not have to worry about any more leaks . Thank you premium roof services your the best . We highly recommend them if you need a new roof . read more

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For over 30 years my house was like an oven in the summer. I had the largest top of the line AC but I was lucky if I could get my home cooler than 85 degrees in the summer even with the AC running all day on high speed. I had a hot mop flat roof, no attic, no insulation. A friend recommended Premium Roof Services in San Diego when I went to replace my roof. When Peter came out, he was very thorough in his inspection, recommendations and answered all my questions. Their estimate included a superior PVC coating with 1 1/2 "insulation and a 20-year NDL warranty with consequential damages from IB roof systems, the PVC manufacturer. The entire staff, workers, and Jose, my project manager, were wonderful throughout the process. After the roof was completed, the manufacturer came out and did an inspection before issuing their warranty. My roofer got 100%. I am completely thrilled with the results. Now, if it is 100 degrees outside my house without the AC on, the temperature will only get up to 82 degrees even with leaving the curtains open. If I set the AC to 78, it will get there in an hour and stay there with the AC running at low speed or not at all. I highly recommend Premium Roof (a master installer of this system) and IB Roof systems. read more

I needed vents installed on my roof, and in order to not void my warranty, only Premium could install the vents. The cost of the job was $500. It took 5 months to get them to come out to do the work. I first contacted them to do the work in Sept. 2019. I made three phone calls to their office Sept. - Oct., to which I received no reply. In Nov., I emailed. On Nov. 26, the owner, Peter Codallos, said that they would schedule an appointment. They did not. After more than 6 follow-up phone calls and more than a dozen emails from me, and one no-show appointment in Jan., the work wasn't finally scheduled until Feb. 14 and wasn't performed until Feb. 17. But guess how long it took Premium to send me a bill? One day! Guess when they said the payment was due? Within 7 days! When I called him out, the owner, Codallos, did not accept responsibility for the untimeliness. Instead, he condescended and made excuses. read more

Premium Roof Services - A few of the many, many emails I sent. - Roofing Near Me - Spring Valley, California

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Updated: See below response from owner. I still recommend avoiding at all cost. This is exactly the type of service you get from this company. Don't be fooled. If you have a problem, they can't be trusted. Their handshake means nothing. They try to make it your problem when it is 100% theirs. And just a note, their insurance company is located in another state...they never came to inspect. Just sent us an email asking us to defend our case. Interesting it never flooded before they installed the gutters, nor after the temp fix (and we have had a ton of rain after). They also told us that they do not take into consideration the grade when installing gutters. But now they do? I trusted them to know what they were doing when installing the gutters. We never had gutters at that location previously, they recommended them, but they shouldn't have installed them the way they did that causes them to drain straight into the house. The fix has nothing to do with the slight grade that has been there since the house was built ~50 years ago...the issue is that a downspout was installed where it shouldn't be as it doesn't move the water away from the house, but into it. Previous post: Avoid at all cost! Premium Roof Services installed a new roof and gutters on my mom's home. The gutter install was not done correctly which resulted in flooding of my mom's home...everyone who worked at this company that came out to inspect the situation agreed it was due to the gutter downspout not being installed right. With more rain expected, they rigged pipes to move the water from the gutters away from the house...and what do you know, no more flooding. We thought this would be quickly and amicably resolved...but Peter (owner) is now NOT taking ownership of the situation (note he has never even been out to assess the work). Disappointed by lack of professionalism and not taking responsibility that is 100% their fault. In the meantime, my mom has unfinished work with long pipes running along the side of her house as a "temporary" fix, which is a safety issue for many reasons. It shouldn't be this stressful trying to get things resolved. Do not recommend! Hoping they step up and do the right thing. read more

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It was our first time having to replace our roof, but it was overdue. We had a lot of wood damage and Premium Roof Services was up front about that. We didn't really have any surprises, so that was nice. I think prices initially surprised me, but I think wood/construction have just gone up tremendously with the tariffs, etc. Of the three bids I got from top companies, all using the same Owen's Corning products and warranties, they gave me the best bid by about $2k. The guys were there at around 7am every morning and left around 3pm (heat of the day), and finished in 3-4 days. They cleaned up after themselves each day and even swept our property the last day. We did still find a lot of nails and screws in the dirt and grass, but we expected as much. The ladies in the office were so helpful and kind. They followed up with every question and request, or connected me with the right person on site. They made this process much less stressful (it is about the biggest maintenance cost on your home, so it's stressful), and I appreciated that. I have nothing negative to say, I highly recommend them! Now, we wait until the first rainstorm to see just how good they did. ;) read more

I needed a new roof and didn't have any friends who had anyone to recommend so I had to get several estimates. Peter, the owner came out and gave me an estimate. I made the right choice with Premium Roof Services. I had a lot of questions and all my questions were answered with patience and kindness. Everyone on the job was friendly and professional. It takes a few days to get the job done and when the workers would leave for the day they left the areas clean and accessible. My roof looks beautiful. If you need a new roof you definitely need to choose Premium Roof Services. Money well spent. Thank you Peter, Aaron, Tony, Maria and all the staff involved on my job. read more

Excellent work on a difficult project. Clean, timely, respectful of the home and a reasonable cost. I think they are excellent. read more

I scheduled a site visit for roof estimate over 2 weeks ahead of time, adjusted my work schedule and waited patiently for the site visit only to be called 10 minutes before scheduled arrival and told they would not be coming due to rain. Although I understand the need to cancel due to rain, there was no advanced warning about a potential to cancel due to forecasted weather and respect for my schedule, there was no attempt to make a same week reschedule and instead they wanted to push me back another week which seems unprofessional and inconsiderate. I offered to send a full roof report showing size, slopes, number of eaves and all relevant info to make a informed estimate and was told that it was up to an estimator if they wanted to do that and that it may take a while to hear back about it. Considering this company was one of only 3 companies that is a certified Duro-Last roofing installer and that is the specific product I want, this was a very important appointment that I adjusted my schedule for. For someone who scheduled well ahead of time, adjusted their schedule to accommodate the visit yet wasn't informed till 10 minutes before about the cancellation I am definitely frustrated and disappointed in the lack of effort to notify me ahead of time or reschedule me in the same week. This is not how a company should be conducting business with a prospective client. read more

Premium Roof Services is a great business to deal with and they do excellent work. In 2018 they installed an IB roof on my 1952 Ranch house that has a low rise roof. They also installed an insulation layer underneath it. In 2023, after my bathroom was remodeled requiring replacement air vent pipes that go through the roof, they quickly scheduled and came out and sealed the roof around the new pipes. I highly recommend them as well as the white IB roof they installed. It keeps my house much cooler in the summer requiring less air conditioning use and provides more comfort. They are not cheap but worth every penny. read more

Our roof is done and we could not be anymore satisfied with the end results! Peter and his team did a fantastic job in coordinating with our solar vendor/Rep Connor Smith from SunPower by Stellar Power. Premium Roof Services is top shelf, communication was excellent and work was meticulous! I highly recommend them to you. The pictures speak for themselves! Call them you won't be disappointed. read more

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Premium Roof was very professional. They explained materials and how the process worked very well. Very neat on the job and on time! Of the three bids I got, they were in the middle. I would highly recommend! read more

This is an update to an earlier review from August this year. We had our roof installed and had a 5-Star experience throughout the entire process. We have to mention our experience after the rainy weather we have had recently. We noticed a slow leak coming down from a large exposed beam in our bedroom the day after the rain came. We called our salesperson Gaston, who apologized for our experience and connected us with his office and the operations team. We had Aaron and Christian on-site the same day, which was amazing. The team was on the roof and within 15 minutes found the issue: one nail struck another, and created the opening for a small leak. This was not something visible from the "outside," but Aaron was able to fix it and everything is sealed up. We had another rain event since then, and we are clean and dry! This reaffirms that Premium Roof Services stands behind their work and we appreciate their follow up and communication in making us feel safe and secure. Geoffrey & Nora Tait read more

Premium Roof Services did a great job with communication, implementation, and, installation. The process was smooth and painless. We decided to go with this company because they had done our roof 20+ years ago when we purchased our home and never had any issues with it. We knew right away that we would be going with Premium Roof Services again to install a new roof. All workers practiced social distancing and we felt completely safe hiring them during the COVID pandemic. Workers were professional, efficient, and helpful during the whole process. Peter and Tony were extremely helpful and responsive. They answered all of our questions and went through all the available options. read more

We have used Premium Services for a many er of years. Over time they have replaced our flat roof and the slopes. Last year they installed new skylights on the slope roof three stories up. More recently, on short notice, they re-roofed as small separate area prior to an A/C installation. Peter and his staff have always been professional and anxious to address our needs. read more

Twenty years ago, I had Premium Roof Services replace my roof. That involved removing a hot water solar panel and associated piping and reinstalling the panel after the roofing was completed. The recent rain identified a leak in my roof where the solar hot water panel piping went through the roof. I called Premium roof services to come out and evaluate the problem. Peter arrived and resealed the pipe where it went through the roof. Peter gave me several options on how to extend the life of my current roof and an estimate to replace the whole roof. Peter was very professional and gave a complete assessment of my roof so that I could make an inform decision on repairs. Premium Roof Services does great work, and they stand by their warranties. G. Flood read more

My wife and I recently purchased a historic home/compound in San Diego County that required extensive repair and reroofing of the 6 buildings on the compound. After a thorough vetting of possible roofing companies, we opted to engage Premium Roof Services for our job. In our selection, we required workers compensation, appropriate permits, a good rating with BBB, YELP and that appropriate licensing, and good business standing was in place. We also appreciated their having experience with historic and unusual homes. Premium Roof Services easily met these requirements. Premium's inspection of the property and quote for the required tasks were very thorough, and demonstrated a clear understanding of the needs, complications, and provided solutions to existing design defects that had been left unchecked for decades. Upon arrival on the job site, Premium's crew demonstrated respect for the property, performed their jobs without fault, and quite frankly were a pleasure to deal with. The job had many unusual problems that their crew was able to address in a rapid fashion. Change Orders that were issued were appropriate and quite reasonable given the various unforseen tasks. We have no complaints at our end, and there was no hesitation on their end in ensuring the job was performed to our satisfaction. Our job required just under a month to complete the 6 structures, and quite frankly, I was impressed they could complete everything in such a short period of time. To their credit, Premium was staffed appropriately to bring in resources as required, and at no time did we find ourselves "on-hold" awaiting staffing/materials/approvals or other issues. No excuses, the job was professionally accomplished, with good management across the board and good experienced staff at all levels working the job. Everyone we dealt with from Management, Sales, Production Management, Accounting, Carpentry and Roofing took their job with us seriously, and did everything possible to ensure an excellent quality product. Without hesitation, I provide Premium Roofing Services our unqualified recommendation for Roofing Services. They were a pleasure to work with. Dan Magliari. Owner of the "William Gross House" La Mesa, CA, read more

We needed roof repair after having some tiles broken. Premium Roof Services provided three options with quotes with pluses and minuses of each option with each a lot lower than other quotes. Upon removing the tiles some of the wood needed replacing. The whole thing only took 5 days from start to completion. The workers and staff were extremely competent and kept us updated every step along the way. I would highly recommend them for roof repair work. read more

I have a low slope roof on my home, and the torch down roof on my home was in dire need of repair. I started getting quotes from a handful of local licensed roofers that I found on Yelp. I had no idea there were so many roofing systems out there, and it was honestly overwhelming because I have no construction background. So, I began doing a ton of my own research on roofing systems and roofing materials. I ended up obtaining quotes from seven different companies. I received quotes for modified bitumen, TPO, and PVC roofing systems. Premium Roof Services just happened to be the last company I received a quote from. With that being said, by that time I had spoken to a lot of roofers and I had done a ton of my own research. Tony from Premium Roof Services came to my house, walked my roof, gave me some honest feedback about my roof, and later provided me with a quote for a PVC roofing system. Tony was very knowledgeable, extremely professional, he answered all of my questions with experience and ease, and he provided me with honest answers. Tony and Premium Roof Services immediately stood out from all the other roofers. I ended up choosing Premium Roof Services and hired them to re-roof my roof with a PVC roofing system. The job was originally scheduled to start in early May, but a cancellation bumped up the job to late March. Jose coordinated and managed the job. Jose communicated well with me about the job. Jose and all of his crew were very professional, experienced, hardworking, respectful of my property, and went above and beyond to respect my family's COVID-19 social distancing. The job went smoothly, and it was finished quickly. I was extremely happy with my new PVC roof and Premium Roof Services' overall professionalism. GREAT JOB PREMIUM ROOF SERVICES! I would easily recommend Premium Roof Services to any of my friends or family members. read more

Professional and great customer service! I appreciated the extra phone calls to update what was being done from the start of the job to the end. The tile roof looks great and I highly recommend Premium roof Services. The house the tile roof was completed was in the Chula Vista area. read more

Who charges you money ($350 for an "inspection") just to charge you more money (roof)... -Bad. read more

I just had a complete reroof done on my house and had 2 tubular solar lights installed. Tony, Jose and the whole crew were very professional. They were there on time every day and cleaned up after themselves everyday. The roof looks great and I love the light that the tubular solar lights provide. read more

Premium Roof Services - Roofing Near Me - Spring Valley, California

They have now completed two projects for me, including an entirely new roof that required redesign of the roof, structural reinforcing, new flashing, and rehab of the integral gutters. They not only did the work perfectly and on time, but provided great customer service as well. read more

Premium Roof Services lives up to their name, I received nothing but Premium Service! Peter was very professional and helped me to understand exactly what needed to be done. No BS. My roof was repaired within a couple of days after Peter's assessment. Ramon came out and did a great job. If you want an honest quote and quick Service I would highly recommend Premium Roof Services. read more

I reached out to Premium Roof Services to get a roof repair estimate and got a call back from Isaiah Macias. He told me that someone would contact me to provide me an inspection and estimate. Sure enough, I received a call from Gaston Amaro who scheduled an appointment to make the inspection and estimate. Out of all the roofing companies that I scheduled with and who actually showed up, Premium Roof Services was the only one who went up to assess and inspect the roof. All the other contractors were offering full roof replacement and could not be bothered with minor repairs. Mr Gaston Amaro was honest enough to tell me that I do not need a roof replacement at this time. He sent me pictures of of the roof explaining why I did not need them replaced at the time and only recommended resealing of the pipes I have on the roof as maintenance. This is a busy time for roofing contractors right now but, Jose gave me a call and was able to send roofers to make the proper maintenance. Premium roof services sent me an invoice/receipt and "before and after" pictures of the work they did. The price was comparable to other maintenance quotes I got and reasonable. I would definitely contact them again for any roofing issues I may have in the future. Thank you! read more

Rachelle does a great job as office manager leading the direction for Tony (co-owner) to come out and give estimates on our two roofs. One was shake shingle on its last legs and the other was an issue with the flashing around the chimney and water intrusion. Repairs to our old shake shingle roof went quite well and extra materials were used to finish that job at no cost. Repairs to our flashing that surrounds the chimney on another home was needed because of water intrusion into the attic. Repairs were also done to the ventilation pipes sealing them to the roof surface. No charge for repainting the pipes. They even went out and matched the paint so the wood crown on the chimney would look great again. I am glad that this was something we decided to do. Tony and his crew did a great job for a very necessary procedure for any home owner. My compliments to Premium Roof Services. read more

It's hard to say anything about quality of work because when I called to have my rain gutters repaired. Aside from the price, which I thought was a little bit exorbitant, the Secretary told me that they were too busy to do estimates. 2 stars for cost 2 stars for customer service read more

Yes, we're very happy! The roof looks amazing as you did really high quality work, your guys were really friendly and professional, and they kept everything clean and tidy. Highly recommend! read more

Tony was very professional from the pre-inspection phase all the way to the post-inspection phase. He did a fine job explaining where my problems were, how they were going to fix them, and followed up to make sure the job was done correctly. I needed my tiles removed, underlayment placed, and some new plywood installed. My roof looks immaculate and I am confident that it will last a lifetime. They also used a particular trimming at the base of the roof that gives it a real clean and sharp look. Of course this is optional, but I am glad I elected to do it!. Overall, I would definitely recommend using them if you have any sort of problem with your roof! read more

Definitely they don't deserve not even 1 star, I called customer service to request estimate to repair my roof because was leaking, they told me I have to sign up some paper work by email in order they send some one to check my roofing and fix it, I got the email and did exactly what they asked me to do and waited 1 day but never heard back anything from them, I called the next day and I spoke to the same person I believe and he apologized for the inconvenience and told me he will set up the appointment and have someone call me the same day to confirm, 3 days now and still nothing, very bad customer service and will never recommend it to anyone, if your house is leaking don't contact this company because your house will sit on flood before you hear back from them. read more

This company did a very good job on a small workshop I had built for my bikes. The roof was flat so they used this white membrane material that was heat sealed on the roof. So far so good. The material has a lifetime warranty. The were booked several months out but did this smaller job for me within a week. Cost was more than others but they seemed more organized and professional. The sales person that came out was great and followed up with me immediately. read more

Thankful and truly blessed with their services. My family room starting to leak the beginning of our storm, they scheduled me the following morning sent very nice staff to assist me. Due to their fast response my roof was evaluated and patched for the time until I'm ready to replace the roof. I strongly recommend them they are simply amazing and very compassionate .... read more

Met Tony again today to review the issues on my roof he noted after an inspections he did 3 months ago in our pre- home purchase phase. Have you ever felt like kissing a contractor on the forehead because you were so happy with how honest he/she was. You probably are answering "no", like me until I met Tony. I'm not sure if he has a constant image of Mother Teresa on his mind, but he is simply the most pleasant, honest person that I have dealt with when it comes to home or anything repair. I find myself asking him if he will install my microwave, complete an interior room refab., repair my car... I simply want him for repairing everything that I've had a bad experience. Tony exudes sincerity from the minute you begin talking to him. He gave me what I know is the fairest appraisal of my roof situation without playing fear tactics with me. It's not pretty he said but we can do some contingency repairs until I can re-establish some financial security and purchase a new roof. He even said, "I'll impress you with the repair so you have no doubts that I'm the right person to replace your roof when you are ready". If you need your roof inspected or repaired, please consider Tony of Premium Roof Services. Please treat him well because people of this character and honesty specializing in the field of home repair are hard to find, especially in San Diego, the land of too many scam artists. You won't be dissapointed by Tony's recommendation and/or price compared to the rest. I had called 2 other very well recommended roofers and Tony surpassed them on every level. Thank you Tony! read more

I have mixed feelings about this company. They are responsive enough when you call, especially in the beginning. My problem is with the actual crew. They showed up unannounced, which was an annoyance, but I figured it was a miscommunication, so I got over it. I got a new roof that, so far, has withstood several pretty bad storms. However, it took forever them to complete the work. Mainly because they either showed up late or knocked off early. It was very frustrating for me to live in a construction zone for longer than the week I was originally told. read more

We had Premium put a roof on our current house 5 years ago and they did a beautiful job! Now we're in escrow with a new house and needed a roof estimate and inspection report quickly. Tony fit us into his schedule right away and gave us a detailed written report. He told us the flat parts would need replacing soon but that the existing peaked roof should perform well for up to 10 more years. We really appreciate his honesty and professionalism, definitely recommend them! read more