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    Diamond Home Elevator

    1.0 (3 reviews)
    Closed 8:00 am - 4:00 pm

    Services - Diamond Home Elevator

    Elevator services

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    Vertical Transport - Savaria V1504 "luxury finish"

    Vertical Transport

    (20 reviews)

    After our initial installer "stalled" diagnosis of our problem for months, we found Vertical…read moreTransport. Starting with the front office, Andrea was ALWAYS efficient and responsive with our phone communication and took time to provide follow up and detailed updates each time we spoke. Manager Craig was readily available to answer technical questions and explained the various options, cost for repair and best/worst scenarios. And then there is Conrad! Conrad, our technician was absolutely amazing! He is knowledgeable, professional, patient, personable and displayed exceptional work ethics. It took Conrad two visits to repair our elevator. One visit to patiently diagnose and one return visit to install the repaired software (which had to sent out to a third party). Our elevator was repaired within weeks when the installer couldn't diagnose the problem for months AND for a fraction of the cost of a new elevator, which was the solution that was offered by several other companies. All in all, a top notch trustworthy team focused on customer service, quality work that deserves your business

    Had same repeat problem month after month after month with our elevator which Vertical Transport…read moreinstalled. VT would come and fix (?) problem and charge a hefty fee each time. As it turns out VT could have just shown us a little switch or button which we easily could have done ourselves.. But they never did show how elevator wiring could be reset and how we could get elevator restarted. Instead the very large husband came each time and acted like it was a major repair and charged accordingly. Finally after years of being the bank for Vertical Transit I had it with them. I called a dream elevator repair and installation business which was Galaxy Elevators. They were competent and diagnosed the problem which was then easily fixed. It has been flawless with zero problems since Galaxy repaired our elevators years ago. Update: The answer to our complaint is UNTRUE! We never had a contract with them. My husband never praised VT. They absolutely did not ever try to contact us in anyway. They absolutely repeatedly overcharged us when all they had to do was flip one switch within 2 minutes. Ridiculous! If the problem reoccurred within a week, then they didn't charge us. Otherwise they charged full visit price The refrigerator did not have to be removed to fix it. Galaxy easily fixed it without moving refrigerator. Her husband was just too big to bend or to fit in space. Barbara doesn't know what she is talking about because she has never been here, seen the panel, or see how easily it was fixed. BTW, refrigerator was on wheels and I could easily move it myself. Claims that VTmoved it are false. When VT came out here it was an exorbitant cost, even if it only took 2 -5 minutes to switch the secret switch. If VT had been honest, they would have showed us where the switch was. When Barbara's husband was distracted by their extremely active son (whom he sometimes very unprofessionally brought on house calls), was running unmonitored thru-out our private home, he let down his guard and my caregiver saw what button he used to reset system. We reset ourselves after that. Dishonesty, exorbitant "repair costs" that never repaired anything and loose wild child are the reasons we never called VT again. We had no contract ever. It was just the guarantee after they first installed it. The need to reset after every loss of electricity was fixed for good when we discovered Galaxy. If we had found them earlier, we would have saved a great deal of money.

    Arrow Lift

    Arrow Lift

    (2 reviews)

    I am extremely disappointed with my experience with Arrow Lift. A mistake made by their technician…read moreleft my residential elevator in worse condition than when they arrived. One of the elevator doors has been locked shut, which is completely unacceptable--especially for equipment meant to provide accessibility. What makes this even more frustrating is that it is taking three days for Arrow Lift to return and fix a problem caused by their own error. As of now, the door remains locked, creating an ongoing accessibility issue. Customer service has been virtually nonexistent. Everyone I have spoken with has been condescending, dismissive, and uninterested in taking responsibility or correcting the mistake. The manager, Kelsey, in particular, was rude and condescending and has no business speaking to customers in the manner that she did--especially when Arrow Lift is clearly at fault. If you are in need of a wheelchair lift, residential elevator, or any accessibility equipment, I strongly urge you to choose a different company. Reliability, accountability, and basic customer respect are severely lacking here.

    Everything went well! We were in dire straits. My sister is sick with cancer and very weak. So many…read morehospital visits--which means her 60+ brothers have to help her up the stairs. It was traumatic every time. Arrow Lift fixed us right up! From estimate to installation was 2 days. No kidding. I wish we could have afforded a curved one as even two steps for her are terrible. But the cost is only for rich people. It's a shame. Arrow lift was very responsive and professional. Would highly recommend.

    Diamond Home Elevator - elevatorservices - Updated May 2026

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