On March 29 we paid this company $695 for a residential elevator inspection. Today is 5/15 and I…read morehave not received an inspection estimate/report. They all of a sudden claimed I should contact a residential elevator company because clearly the work was out of their expertise. From the very beginning they knew this was a residential elevator inspection. How convenient after they took $695 from us! I do not recommend this company at all. They will rob you of your hard-earned money and provide you with NOTHING! A report was also filed with the better business bureau.

poor customer support and follow-up (that is: there is none)…read moreavoid dealing with this company if you expect any support or follow-through. They will try to charge you (a lot!) to fix what they installed incorrectly and offer no assistance without your checkbook in hand first.

After our initial installer "stalled" diagnosis of our problem for months, we found Vertical…read moreTransport. Starting with the front office, Andrea was ALWAYS efficient and responsive with our phone communication and took time to provide follow up and detailed updates each time we spoke. Manager Craig was readily available to answer technical questions and explained the various options, cost for repair and best/worst scenarios. And then there is Conrad! Conrad, our technician was absolutely amazing! He is knowledgeable, professional, patient, personable and displayed exceptional work ethics. It took Conrad two visits to repair our elevator. One visit to patiently diagnose and one return visit to install the repaired software (which had to sent out to a third party). Our elevator was repaired within weeks when the installer couldn't diagnose the problem for months AND for a fraction of the cost of a new elevator, which was the solution that was offered by several other companies. All in all, a top notch trustworthy team focused on customer service, quality work that deserves your business

Had same repeat problem month after month after month with our elevator which Vertical Transport…read moreinstalled. VT would come and fix (?) problem and charge a hefty fee each time. As it turns out VT could have just shown us a little switch or button which we easily could have done ourselves.. But they never did show how elevator wiring could be reset and how we could get elevator restarted. Instead the very large husband came each time and acted like it was a major repair and charged accordingly. Finally after years of being the bank for Vertical Transit I had it with them. I called a dream elevator repair and installation business which was Galaxy Elevators. They were competent and diagnosed the problem which was then easily fixed. It has been flawless with zero problems since Galaxy repaired our elevators years ago. Update: The answer to our complaint is UNTRUE! We never had a contract with them. My husband never praised VT. They absolutely did not ever try to contact us in anyway. They absolutely repeatedly overcharged us when all they had to do was flip one switch within 2 minutes. Ridiculous! If the problem reoccurred within a week, then they didn't charge us. Otherwise they charged full visit price The refrigerator did not have to be removed to fix it. Galaxy easily fixed it without moving refrigerator. Her husband was just too big to bend or to fit in space. Barbara doesn't know what she is talking about because she has never been here, seen the panel, or see how easily it was fixed. BTW, refrigerator was on wheels and I could easily move it myself. Claims that VTmoved it are false. When VT came out here it was an exorbitant cost, even if it only took 2 -5 minutes to switch the secret switch. If VT had been honest, they would have showed us where the switch was. When Barbara's husband was distracted by their extremely active son (whom he sometimes very unprofessionally brought on house calls), was running unmonitored thru-out our private home, he let down his guard and my caregiver saw what button he used to reset system. We reset ourselves after that. Dishonesty, exorbitant "repair costs" that never repaired anything and loose wild child are the reasons we never called VT again. We had no contract ever. It was just the guarantee after they first installed it. The need to reset after every loss of electricity was fixed for good when we discovered Galaxy. If we had found them earlier, we would have saved a great deal of money.

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

The sales person and intaller were very professionl, and I am very pleased with the stair climber…read morechair syatem that I purchasd from them.

I am extremely disappointed with my experience with Arrow Lift. A mistake made by their technician…read moreleft my residential elevator in worse condition than when they arrived. One of the elevator doors has been locked shut, which is completely unacceptable--especially for equipment meant to provide accessibility. What makes this even more frustrating is that it is taking three days for Arrow Lift to return and fix a problem caused by their own error. As of now, the door remains locked, creating an ongoing accessibility issue. Customer service has been virtually nonexistent. Everyone I have spoken with has been condescending, dismissive, and uninterested in taking responsibility or correcting the mistake. The manager, Kelsey, in particular, was rude and condescending and has no business speaking to customers in the manner that she did--especially when Arrow Lift is clearly at fault. If you are in need of a wheelchair lift, residential elevator, or any accessibility equipment, I strongly urge you to choose a different company. Reliability, accountability, and basic customer respect are severely lacking here.

Everything went well! We were in dire straits. My sister is sick with cancer and very weak. So many…read morehospital visits--which means her 60+ brothers have to help her up the stairs. It was traumatic every time. Arrow Lift fixed us right up! From estimate to installation was 2 days. No kidding. I wish we could have afforded a curved one as even two steps for her are terrible. But the cost is only for rich people. It's a shame. Arrow lift was very responsive and professional. Would highly recommend.

One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field

We are very disappointed with this company. We are trying to contact them for months to discuss a…read morepayment issue we had and there is no reply. Extremely concerning to work with such a company. I am hoping they will right their ways real soon and return money that is not theirs.

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

Lifeway Mobility is the only team I use . They have serviced my husbands lift for the last six…read moreyears . They keep it moving always . Their team of service technicians are more than qualified, polite and respectful always. Thank you Lifeway for helping to keep this veteran in his home.

Salesman was very helpful and showed up for appointment on time. Was very thorough explaining the…read moreproduct and installation.

These mofos had a 3rd party answer the phone twice to leave a "note" for them to have somebody call…read moreme they never got back to me and they wouldn't set a time for an appointment i ended up having to tie two hangers together to get my keys from the elevator shaft very unprofessional to not call or showing up knowing i was just standing outside keyless waiting .

Great company, very helpful, prompt and courteous…read more Highly recommended as they get the job done!