One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field

We are very disappointed with this company. We are trying to contact them for months to discuss a…read morepayment issue we had and there is no reply. Extremely concerning to work with such a company. I am hoping they will right their ways real soon and return money that is not theirs.

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

The sales person and intaller were very professionl, and I am very pleased with the stair climber…read morechair syatem that I purchasd from them.

This company is worthless and if you depend on them for emergency calls forget them. They will…read moreleave your elderly waiting until the next day.

They haven't fixed the elevator in our building and it's been 2 weeks. I've heard that they aren't…read morereally reliable as a company from other residents of my building.

Elevator companies always get bad reviews but these guys are great. TRE Elevator is by far the most…read moreresponsive and honest elevator helpful elevator company we've had at the building.

I had no complaints about this company until our building's elevator stopped working earlier this…read moreyear. TRE cost us a lot of money trying to figure out really complex workarounds to fix the elevator. Thankfully, we only wasted our money trying one of them (which cost thousands of dollars and didn't work). TRE suggested that we consider replacing a major component of the elevator with a used part (since you can't find new replacement parts). Rather than do that, we decided to get a second opinion (and eventually changed vendor). Good thing we did because, through the new vendor, we discovered that the elevator manufacturer had actually recommended replacing another significant component in the elevator *15 years* ago b/c it could short-circuit as it ages. Never heard any of that from TRE. Would not recommend this vendor.

These mofos had a 3rd party answer the phone twice to leave a "note" for them to have somebody call…read moreme they never got back to me and they wouldn't set a time for an appointment i ended up having to tie two hangers together to get my keys from the elevator shaft very unprofessional to not call or showing up knowing i was just standing outside keyless waiting .

Great company, very helpful, prompt and courteous…read more Highly recommended as they get the job done!

I've lived in a few apartment buildings over the years, and this one is by far the best. The…read moremanagement team is incredibly responsive and friendly--they actually listen and follow through. Maintenance is on top of everything, and they genuinely care about making sure our homes are in great shape. I love that the building is constantly being updated and improved. There's a real sense of community here, with long-term tenants, family-friendly spaces, and regular get-togethers like courtyard BBQs or lobby donuts. It feels more like a neighborhood than just an apartment building.

There was a dog that barks on a regular basis on a patio with the window open for months and years!…read moreIt's still happening. I went there in person. I spoke with them. I mean, there's nothing that they can do. There's just there's a lot of dogs and there's a lot of barking when you have pets like that and you have a property that's managed to such. I'm gonna just continually update this thing today is March 3, 2026, this prior posting was from the summer in July 2025, and march 2005. This dog is still barking.

I own a two story office building in Pasadena and two weeks ago late in the day the elevator…read morestalled between the first and second floor when it was summoned by the call button. Fortunately there were no occupants . I called Thyssen Krupp service and immediately a very helpful Thyssen Krupp individual answered the phone directly. No maze of voice prompts, a real person! The most helpful, knowledgeable communicator handled the service order and arranged for service early the next morning. I spoke to two individuals regarding the problem and both were so well trained and responsive. The BEST customer service I have encountered in recent times !! Their state code coordinator , Ms. Arellano, Burbank branch is another outstanding representative of TK, efficiently and patiently coordinating the state elevator inspections and necessary compliance adjustments . The total service experience with "TK" has been very impressive !

If I could give negative reviews I would. This is the worst company I've ever come into contact…read morewith. It seems they don't want business. You're on endless holds, no one has come out, they never call you back when they say they will. The technicians they use bill you for overtime when they haven't fixed the issues. We spent 10000s with them. And this is by far the worst customer service ever. If you want something not fixed- call them.