One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field

I live in a 5-floor building and our elevator is broken. I pressed the call button inside the…read moreelevator and dispatch said they'd send a tech out today. The tech called my cell phone and proceeded to scream that I need to pay $450 or he's not coming. I said I'm only a tenant, I'm not the landlord, I'm not paying out of pocket. He started screaming at me and telling me "I know where you live, I know your phone number, and I'm going to sue you". Let me tell you, as a woman who lives alone, I'm not going to tolerate a man threatening to come to me where I live. LESS than zero stars. This man is a predator and has no business entering any residential property.

The company has gone through management and employee changes as of Dec. 2022. The current…read moremanagement's goal is to keep Delta Elevator Company, Inc. elevators in Southern California running with knowledgeable personnel, techs, and a supportive 24-hour answering service. I have only good interactions with the company and staff. Since I can't bring my elevator to them, I'm required to pay for their time to come to me. Usually, when I have a problem with my elevator, a tech is out that day to find the cause. If it's after normal working hours, the techs are more than happy to come out, just requires authorization for the charge. The front office understands the mechanics of maintaining the elevator's equipment and necessary inspections and/or reports. When I've asked a question, they willingly explain in layman's terms the answer. I'm glad as the original manufacturer, they can replace the same parts, which costs less than upgrading. I recommend this company for its honesty, friendly and helpful front office and great service motto. They keep my elevator running.

I needed to get my dumb waiter repaired. So I called Custom Lift for service as they were the…read moreoriginal installers. I was really pleased to be able to get an appointment within a week or less. Mike, the technician that came out was so awesome. He was very patient with me and answered all of the questions I had. And he was very thorough in the repair and replacement of parts. And he reminded me to get the dumb waiter serviced every year.

This two-star rating is due to their billing practices, not their work. When I called and…read morescheduled an appointment, they were friendly and professional. I have a residential dumbwaiter and asked for an estimate. I was told that there was a flat rate for the service call, which would include any labor needed to fix the dumbwaiter, and that any replacement parts would be extra. Seemed straightforward enough. The repair technician arrived on time and did a thorough job, scrutinizing every component of the dumbwaiter and cleaning various parts. The service call lasted longer than I expected - and perhaps longer than was necessary - but I wasn't worried because I was told there wouldn't be any hourly labor charges. And then I received the bill...which charged me for an hour of labor ON TOP OF the service call fee (which alone is the equivalent of 2.5hrs of labor). So basically, I was charged for 3.5hrs of labor, when the technician was only working for 1 hour. I called their office, and spoke to Kim, their service manager. I explained that I had been specifically told that I wouldn't be responsible for any hourly labor charges, and Kim told me that I was misinformed. She was curt and completely unwilling to work with me on my bill. Maybe this is an issue that arises with them a lot. There aren't a lot of companies that specialize in residential dumbwaiters, but I'd think twice before calling California Custom Lift.

Eric is seamless to work with and really attentive to some of my neediest board members. Not only…read moredoes he try to save you money but he's honest and does great business. He understands the process of getting work approved in an HOA. He has been in the elevator industry for decades and a genuinely competent vendor to have and work with on all your elevator consulting needs and projects. I have worked on many different projects at various buildings with eric and he never disappoints. Global elevator consultants is my go to vendor for all my elevator needs. I highly recommend this company.

Five star and beyond! I contacted Galaxy in need of service…read morefor our residential elevator. As it is with the other 20 other companies I called, appts were being scheduled weeks out. Nonetheless, I followed up w Tara and requested a call back. She got a message to the owner Chris, who called me right back and came by within the hour on a Friday afternoon! Chris immediately remembered that he was with the team that installed our elevator many years ago. He knew what he needed to do but since the model is obsolete, and the company had been sold, he would need to acquire a special tool to further diagnose the problem. He set out to acquire the tool immediately BUT unselfishly recommended two other companies that may be able to help us sooner. One of these companies actually ended up doing the repair, but through it all, Chris stayed in contact to make sure we were getting the proper service. Chris is the epitome of outstanding customer service and honesty. He has in-depth knowledge of the industry. He is personable , professional and genuinely cares! Unlike other companies, he didn't immediately try to sell us a new elevator. In fact, I offered and insisted multiple times on paying Chris for his service call and his assistance but he simply refused. This is a small growing business that understands that success hinges on honesty, customer service/relations and ethical business practices. Call them first for your elevator needs! Thank you, Chris!

They continue to be fantastic. They keep my 20 year old concord wheelchair lift running. My lift…read morestopped working suddenly. They came out the same day and fixed it on the spot! They are indeed experts. Thank you!!

We had an elevator problem in our Commercial Building and my husband contacted the owner. They…read morewere very responsive, professional, and made it clear to us what goes into modernisations of an elevator. They informed us in every step of the way what to expect. They did a great job and we are very happy with what they did. We do believe it is worth every penny. We highly recommend them to anyone in need of elevator services.

This is THE worst repair company ever. Our building has had them out multiple times weekly for 2…read moremonths. Our 7 story building has had a broken elevator constantly. They do not know what they are doing. Our management company keeps using them and they are a joke.

Continental Elevators Services has extemely professional and dedicated service here in Los Angeles…read more They are very prompt to reply when service is needed. Thank you for everything guys.