One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field

In my 34 years in Brookline I have lived in 5 buildings. This elevator company is the WORST I've…read moreever seen. They always come 2-3 days late. Due to their "excellent" service this year alone elevator in our building already out of service for the 4th time. That's full two weeks of "out of order" and counting. VERY irresponsible!!

We thought they were good and they were for a while BUT now not so much. When everything starts to…read morebecome an excuse then it's hard to work or understand a particular situation. Either they don't hire the right people or they just think they can get away with one excuse after the other. They are good with words but not actions. Sorry! At this time I do not recommend this company

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

The sales person and intaller were very professionl, and I am very pleased with the stair climber…read morechair syatem that I purchasd from them.

After our initial installer "stalled" diagnosis of our problem for months, we found Vertical…read moreTransport. Starting with the front office, Andrea was ALWAYS efficient and responsive with our phone communication and took time to provide follow up and detailed updates each time we spoke. Manager Craig was readily available to answer technical questions and explained the various options, cost for repair and best/worst scenarios. And then there is Conrad! Conrad, our technician was absolutely amazing! He is knowledgeable, professional, patient, personable and displayed exceptional work ethics. It took Conrad two visits to repair our elevator. One visit to patiently diagnose and one return visit to install the repaired software (which had to sent out to a third party). Our elevator was repaired within weeks when the installer couldn't diagnose the problem for months AND for a fraction of the cost of a new elevator, which was the solution that was offered by several other companies. All in all, a top notch trustworthy team focused on customer service, quality work that deserves your business

Thank you Vertical Transport and Andrea for working with me and sending Tech Donovan.He explained…read moreeverything he was doing ,and had no problem with me asking questions.He checked back up battery that was never checked by other company (ATLAS).As a matter of fact ATLAS was there for 10 minutes and charged $730. for 2 hour minimum to tell me wheel was bad and they need to change all of them and need to come back.He checked nothing else.I WAS LUCKY TO FIND VERTICAL,you saved me $$$.WILL be using them again.

One of the worst companies I've ever had the misfortune to work with. We hired them to help…read moremaintain and modernize our elevators at a mid-sized apartment building in Korea Town, thinking that anybody would better than our old elevator company. Terrible mistake. One of our elevators has been down for more than two months now and Southcoast refuse to commit the techs needed to repair it. They are generally deceptive and unreliable and will tell you anything in order to get you off the phone. They made grand promises when we signed up with them and later when we asked them to modernize our elevators, but they have missed every deadline they themselves set. I've spoken with the owner a number of times but he seems unwilling or unable to fix the situation. Avoid at all costs.

This company's customer service was soo horrible that I'm proud to say they have FINALLY been…read morebought out!! lol Serves them right too!! Anytime we would call, they would not send a technician. When the tech would arrive, they often times never had the right parts and the problem would not get fixed. They would Mickey Mouse their work to keep you quiet only to have to call them again for the same issue a few days later. From the owner to their customer service...this company was soo bad!!! But they are GONE!!! See Ya and bu-bye!!

These mofos had a 3rd party answer the phone twice to leave a "note" for them to have somebody call…read moreme they never got back to me and they wouldn't set a time for an appointment i ended up having to tie two hangers together to get my keys from the elevator shaft very unprofessional to not call or showing up knowing i was just standing outside keyless waiting .

Great company, very helpful, prompt and courteous…read more Highly recommended as they get the job done!

Eric is seamless to work with and really attentive to some of my neediest board members. Not only…read moredoes he try to save you money but he's honest and does great business. He understands the process of getting work approved in an HOA. He has been in the elevator industry for decades and a genuinely competent vendor to have and work with on all your elevator consulting needs and projects. I have worked on many different projects at various buildings with eric and he never disappoints. Global elevator consultants is my go to vendor for all my elevator needs. I highly recommend this company.

From the owner: Working with property management companies, HOA's, Real Estate Firms, General Contractors, Building…read moreOwners, Engineers, Insurance Companies and Remediation Companies. Over the past 10 years I have had the opportunity working and running production control in the manufacturing industry for Hydraulic Jack Units, Tank/Power Units, Valves, Doors & Entrances, Interiors and cab enclosures. I have also work for Major & Minor Elevator Companies. My connections in the industry is a asset to companies and their ownerships. I look out for my customers best interest in their needs and to cut cost and to help forecast expenses through routine service and preventive maintenance. It's about minimizing cost for your clients so they do not get hit with a huge repair & modernization bills, as planning are essential and the key to your success.