One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field

Excellent service! They repaired our dumb waiter quickly and efficiently. Great job!…read moreI'd definitely recommend and would use them again.

Very responsive. Same day service. (usually with in a few…read moreHours). Knowledgeable & professional Technician Jeremy

I have a residential elevator that we rarely use but I am happy to have because this is my "last…read morehouse". I got a knee replacement last week and was laughing "watch...it will break now". And it did. I had a hell of a time finding someone that would do residential, and found out it is not a well-regulated industry. I called A-Ztech Monday afternoon and the technician Leo arrived the next morning about 8AM. He was courteous, real nice, very clean, and fixed the problem. I would not hesitate to use them again.

I live in an apartment bldg that was built in 2019. The elevator is broken on a regular basis. Over…read morethe last 4 weeks it has been broken every weekend and this last week, every other day!! Otis comes out and resets it but it breaks within days!!! I spoke to the Otis guy today and he argued with me!! He said its only been broken twice and he is "working on it"! Its been over 5 weeks with at least 8-10 times its rebroken. He was rude and argumentative!! Unacceptable.

After a $350K modernization, they did a poor job, and the elevators keep breaking down. They…read morerepeatedly come to fix them, charging us a premium for the repairs, which they should have done right initially. They claim the repair department is separate from the modernization department and continue to bill us. When we refused to pay their exorbitant repair charges, they locked one of the elevators to extort money from us. Like a shakedown. You better off with different company. Other companies are cheaper and mor reliable. Otis just has a name.

This company would come for servicing our elevator whenever it wanted to (rarely). We terminated…read moretheir services in writing years ago, yet they keep billing us for years including the last two years. I have talked with someone in their a billing department three times over the last 3 years, and they say they will cancel the account. Then someone new takes over the billing account and the billing process starts all over again. We are going to sue them for harassment.

If I could give Zero stars I would. We pay this company a monthly fee to keep the elevator…read moremaintained. This past year we had to call them back 4 times to fix the elevator. They are not transparent in their invoice about what was repaired so there are no warranties we can see. After their 2nd repair attempt, there was an accident that sent one of the tenants to the hospital with a serious injury requiring surgery. They've had to come out 2 more times after that. They will tell you they dont have repair technicians during regular work hours but they can send someone after hours, and they charge $1000 an hour. And even though they are a local company, they charge $2000 for just the drive time. Furthermore, they are unresponsive to questions about the invoices. Avoid them at all cost.

In my 34 years in Brookline I have lived in 5 buildings. This elevator company is the WORST I've…read moreever seen. They always come 2-3 days late. Due to their "excellent" service this year alone elevator in our building already out of service for the 4th time. That's full two weeks of "out of order" and counting. VERY irresponsible!!

We thought they were good and they were for a while BUT now not so much. When everything starts to…read morebecome an excuse then it's hard to work or understand a particular situation. Either they don't hire the right people or they just think they can get away with one excuse after the other. They are good with words but not actions. Sorry! At this time I do not recommend this company

We are very disappointed with this company. We are trying to contact them for months to discuss a…read morepayment issue we had and there is no reply. Extremely concerning to work with such a company. I am hoping they will right their ways real soon and return money that is not theirs.

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

After our initial installer "stalled" diagnosis of our problem for months, we found Vertical…read moreTransport. Starting with the front office, Andrea was ALWAYS efficient and responsive with our phone communication and took time to provide follow up and detailed updates each time we spoke. Manager Craig was readily available to answer technical questions and explained the various options, cost for repair and best/worst scenarios. And then there is Conrad! Conrad, our technician was absolutely amazing! He is knowledgeable, professional, patient, personable and displayed exceptional work ethics. It took Conrad two visits to repair our elevator. One visit to patiently diagnose and one return visit to install the repaired software (which had to sent out to a third party). Our elevator was repaired within weeks when the installer couldn't diagnose the problem for months AND for a fraction of the cost of a new elevator, which was the solution that was offered by several other companies. All in all, a top notch trustworthy team focused on customer service, quality work that deserves your business

Thank you Vertical Transport and Andrea for working with me and sending Tech Donovan.He explained…read moreeverything he was doing ,and had no problem with me asking questions.He checked back up battery that was never checked by other company (ATLAS).As a matter of fact ATLAS was there for 10 minutes and charged $730. for 2 hour minimum to tell me wheel was bad and they need to change all of them and need to come back.He checked nothing else.I WAS LUCKY TO FIND VERTICAL,you saved me $$$.WILL be using them again.

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

The sales person and intaller were very professionl, and I am very pleased with the stair climber…read morechair syatem that I purchasd from them.