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    Stairlift Masters

    5.0 (6 reviews)
    Closed 10:00 am - 5:00 pm

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    ThyssenKrupp Elevator

    ThyssenKrupp Elevator

    1.3
    (13 reviews)

    I own a two story office building in Pasadena and two weeks ago late in the day the elevator…read morestalled between the first and second floor when it was summoned by the call button. Fortunately there were no occupants . I called Thyssen Krupp service and immediately a very helpful Thyssen Krupp individual answered the phone directly. No maze of voice prompts, a real person! The most helpful, knowledgeable communicator handled the service order and arranged for service early the next morning. I spoke to two individuals regarding the problem and both were so well trained and responsive. The BEST customer service I have encountered in recent times !! Their state code coordinator , Ms. Arellano, Burbank branch is another outstanding representative of TK, efficiently and patiently coordinating the state elevator inspections and necessary compliance adjustments . The total service experience with "TK" has been very impressive !

    Elevator in our apartment building has been down for 4 days now. There are disabled people that…read moreneed the elevator for safety reasons and TKE Elevator has been unresponsive to repair requests for 3 days. We're on day 4, and we finally received an update that parts have been ordered and we'll get an ETA for repairs once the ordered parts are received and repair scheduled. We still have no idea how many more days the elevators will be down. It's very stressful when you've had strokes and it's dangerous to simply get around, and add to that, climbing stairs. TKE needs to improve their customer care practices.

    Stairlift Masters - mobilityequipment - Updated August 2026

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