One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

The sales person and intaller were very professionl, and I am very pleased with the stair climber…read morechair syatem that I purchasd from them.

These mofos had a 3rd party answer the phone twice to leave a "note" for them to have somebody call…read moreme they never got back to me and they wouldn't set a time for an appointment i ended up having to tie two hangers together to get my keys from the elevator shaft very unprofessional to not call or showing up knowing i was just standing outside keyless waiting .

Great company, very helpful, prompt and courteous…read more Highly recommended as they get the job done!

If I could give negative reviews I would. This is the worst company I've ever come into contact…read morewith. It seems they don't want business. You're on endless holds, no one has come out, they never call you back when they say they will. The technicians they use bill you for overtime when they haven't fixed the issues. We spent 10000s with them. And this is by far the worst customer service ever. If you want something not fixed- call them.

I own a two story office building in Pasadena and two weeks ago late in the day the elevator…read morestalled between the first and second floor when it was summoned by the call button. Fortunately there were no occupants . I called Thyssen Krupp service and immediately a very helpful Thyssen Krupp individual answered the phone directly. No maze of voice prompts, a real person! The most helpful, knowledgeable communicator handled the service order and arranged for service early the next morning. I spoke to two individuals regarding the problem and both were so well trained and responsive. The BEST customer service I have encountered in recent times !! Their state code coordinator , Ms. Arellano, Burbank branch is another outstanding representative of TK, efficiently and patiently coordinating the state elevator inspections and necessary compliance adjustments . The total service experience with "TK" has been very impressive !

Continental Elevators Services has extemely professional and dedicated service here in Los Angeles…read more They are very prompt to reply when service is needed. Thank you for everything guys.

We are very disappointed with this company. We are trying to contact them for months to discuss a…read morepayment issue we had and there is no reply. Extremely concerning to work with such a company. I am hoping they will right their ways real soon and return money that is not theirs.

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

Excellent service! They repaired our dumb waiter quickly and efficiently. Great job!…read moreI'd definitely recommend and would use them again.

Very responsive. Same day service. (usually with in a few…read moreHours). Knowledgeable & professional Technician Jeremy

This company is worthless and if you depend on them for emergency calls forget them. They will…read moreleave your elderly waiting until the next day.

They haven't fixed the elevator in our building and it's been 2 weeks. I've heard that they aren't…read morereally reliable as a company from other residents of my building.

After our initial installer "stalled" diagnosis of our problem for months, we found Vertical…read moreTransport. Starting with the front office, Andrea was ALWAYS efficient and responsive with our phone communication and took time to provide follow up and detailed updates each time we spoke. Manager Craig was readily available to answer technical questions and explained the various options, cost for repair and best/worst scenarios. And then there is Conrad! Conrad, our technician was absolutely amazing! He is knowledgeable, professional, patient, personable and displayed exceptional work ethics. It took Conrad two visits to repair our elevator. One visit to patiently diagnose and one return visit to install the repaired software (which had to sent out to a third party). Our elevator was repaired within weeks when the installer couldn't diagnose the problem for months AND for a fraction of the cost of a new elevator, which was the solution that was offered by several other companies. All in all, a top notch trustworthy team focused on customer service, quality work that deserves your business

Thank you Vertical Transport and Andrea for working with me and sending Tech Donovan.He explained…read moreeverything he was doing ,and had no problem with me asking questions.He checked back up battery that was never checked by other company (ATLAS).As a matter of fact ATLAS was there for 10 minutes and charged $730. for 2 hour minimum to tell me wheel was bad and they need to change all of them and need to come back.He checked nothing else.I WAS LUCKY TO FIND VERTICAL,you saved me $$$.WILL be using them again.

Lifeway Mobility is the only team I use . They have serviced my husbands lift for the last six…read moreyears . They keep it moving always . Their team of service technicians are more than qualified, polite and respectful always. Thank you Lifeway for helping to keep this veteran in his home.

Salesman was very helpful and showed up for appointment on time. Was very thorough explaining the…read moreproduct and installation.