Ran into Ryan at the car wash and talked to him about the system I have! He is a Super cool guy and…read moreis very knowledgeable! Great customer service!

Horrible service... Had two guys from H&H come out. They were knowledgeable and nice. I was then…read moretold Todd in the main office would write up an estimate for me to submit to the board as the contractor. He promised to deliver in 3 days, failed! Then in one additional day.. FAILED!! It is no three weeks going on 4 Weeks and still nothing... UNPROFESSIONAL AND HORRIBLE CUSTOMER SERVICE!! If you can or don't want to do a job let the customer know and don't mess with their schedule and reputation!!! POS!

I am extremely disappointed with my experience with Arrow Lift. A mistake made by their technician…read moreleft my residential elevator in worse condition than when they arrived. One of the elevator doors has been locked shut, which is completely unacceptable--especially for equipment meant to provide accessibility. What makes this even more frustrating is that it is taking three days for Arrow Lift to return and fix a problem caused by their own error. As of now, the door remains locked, creating an ongoing accessibility issue. Customer service has been virtually nonexistent. Everyone I have spoken with has been condescending, dismissive, and uninterested in taking responsibility or correcting the mistake. The manager, Kelsey, in particular, was rude and condescending and has no business speaking to customers in the manner that she did--especially when Arrow Lift is clearly at fault. If you are in need of a wheelchair lift, residential elevator, or any accessibility equipment, I strongly urge you to choose a different company. Reliability, accountability, and basic customer respect are severely lacking here.

Everything went well! We were in dire straits. My sister is sick with cancer and very weak. So many…read morehospital visits--which means her 60+ brothers have to help her up the stairs. It was traumatic every time. Arrow Lift fixed us right up! From estimate to installation was 2 days. No kidding. I wish we could have afforded a curved one as even two steps for her are terrible. But the cost is only for rich people. It's a shame. Arrow lift was very responsive and professional. Would highly recommend.

TNT used to me good. Tim the owner retired and now when you call it goes to an answering service…read moreand they have someone "call you back when they can". Business hours now end at 3pm for them and any calls after that are billed at the "afterhours rate" which sucks because business the end of the business day for most is 5pm... so you either pay the overtime rate or have them come the following day. This is especially problematic if you have an upstairs unit that regularly provides services to handicap individuals. will be looking for a new service company

Great service and excellent follow up. Tim made a very thorough assessment of the 47 year old…read moreelevator at our property and a provided a realistic upgrade proposal within our budget. And he worked over the weekend to source an old part to keep the current elevator working and installed in promptly. I highly recommend.

How is this place still in business ?? How are they even licensed ???…read more Aaron Semler and his buddy are the only technicians there. Guess what if they are out sick or out of town you might not see them for weeks. Do not let these clowns "modernize" your elevator and don't even let them on your property. They hire unlicensed techs when it comes to doing mods and that is how they are able to give you such cheap prices. Not one professional who has been in the elevator business had something positive to say about this company. Not one! Aarons wife Karlyn and all the girls at the office are very rude, unprofessional and not helpful at all. I am so glad we went with an actual reputable company instead of these clowns.

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

The sales person and intaller were very professionl, and I am very pleased with the stair climber…read morechair syatem that I purchasd from them.