I am extremely disappointed with my experience with Arrow Lift. A mistake made by their technician…read moreleft my residential elevator in worse condition than when they arrived. One of the elevator doors has been locked shut, which is completely unacceptable--especially for equipment meant to provide accessibility. What makes this even more frustrating is that it is taking three days for Arrow Lift to return and fix a problem caused by their own error. As of now, the door remains locked, creating an ongoing accessibility issue. Customer service has been virtually nonexistent. Everyone I have spoken with has been condescending, dismissive, and uninterested in taking responsibility or correcting the mistake. The manager, Kelsey, in particular, was rude and condescending and has no business speaking to customers in the manner that she did--especially when Arrow Lift is clearly at fault. If you are in need of a wheelchair lift, residential elevator, or any accessibility equipment, I strongly urge you to choose a different company. Reliability, accountability, and basic customer respect are severely lacking here.

Everything went well! We were in dire straits. My sister is sick with cancer and very weak. So many…read morehospital visits--which means her 60+ brothers have to help her up the stairs. It was traumatic every time. Arrow Lift fixed us right up! From estimate to installation was 2 days. No kidding. I wish we could have afforded a curved one as even two steps for her are terrible. But the cost is only for rich people. It's a shame. Arrow lift was very responsive and professional. Would highly recommend.

After our initial installer "stalled" diagnosis of our problem for months, we found Vertical…read moreTransport. Starting with the front office, Andrea was ALWAYS efficient and responsive with our phone communication and took time to provide follow up and detailed updates each time we spoke. Manager Craig was readily available to answer technical questions and explained the various options, cost for repair and best/worst scenarios. And then there is Conrad! Conrad, our technician was absolutely amazing! He is knowledgeable, professional, patient, personable and displayed exceptional work ethics. It took Conrad two visits to repair our elevator. One visit to patiently diagnose and one return visit to install the repaired software (which had to sent out to a third party). Our elevator was repaired within weeks when the installer couldn't diagnose the problem for months AND for a fraction of the cost of a new elevator, which was the solution that was offered by several other companies. All in all, a top notch trustworthy team focused on customer service, quality work that deserves your business

Thank you Vertical Transport and Andrea for working with me and sending Tech Donovan.He explained…read moreeverything he was doing ,and had no problem with me asking questions.He checked back up battery that was never checked by other company (ATLAS).As a matter of fact ATLAS was there for 10 minutes and charged $730. for 2 hour minimum to tell me wheel was bad and they need to change all of them and need to come back.He checked nothing else.I WAS LUCKY TO FIND VERTICAL,you saved me $$$.WILL be using them again.

These mofos had a 3rd party answer the phone twice to leave a "note" for them to have somebody call…read moreme they never got back to me and they wouldn't set a time for an appointment i ended up having to tie two hangers together to get my keys from the elevator shaft very unprofessional to not call or showing up knowing i was just standing outside keyless waiting .

Great company, very helpful, prompt and courteous…read more Highly recommended as they get the job done!

TNT used to me good. Tim the owner retired and now when you call it goes to an answering service…read moreand they have someone "call you back when they can". Business hours now end at 3pm for them and any calls after that are billed at the "afterhours rate" which sucks because business the end of the business day for most is 5pm... so you either pay the overtime rate or have them come the following day. This is especially problematic if you have an upstairs unit that regularly provides services to handicap individuals. will be looking for a new service company

Great service and excellent follow up. Tim made a very thorough assessment of the 47 year old…read moreelevator at our property and a provided a realistic upgrade proposal within our budget. And he worked over the weekend to source an old part to keep the current elevator working and installed in promptly. I highly recommend.

I needed and inspection for insurance purposes and they came down to finish the inspection in less…read morethan a hour.

Absolutely love this company. We have been through several elevator companies that service our…read moreresidential elevator on our oceanfront property. Most other companies, nickel and dime us... Roys Rise is very fair and honest in the services that they provide. They were able to fix our elevator for $1200 when multiple other companies bid us $10,000 plus.

They continue to be fantastic. They keep my 20 year old concord wheelchair lift running. My lift…read morestopped working suddenly. They came out the same day and fixed it on the spot! They are indeed experts. Thank you!!

Five star and beyond! I contacted Galaxy in need of service…read morefor our residential elevator. As it is with the other 20 other companies I called, appts were being scheduled weeks out. Nonetheless, I followed up w Tara and requested a call back. She got a message to the owner Chris, who called me right back and came by within the hour on a Friday afternoon! Chris immediately remembered that he was with the team that installed our elevator many years ago. He knew what he needed to do but since the model is obsolete, and the company had been sold, he would need to acquire a special tool to further diagnose the problem. He set out to acquire the tool immediately BUT unselfishly recommended two other companies that may be able to help us sooner. One of these companies actually ended up doing the repair, but through it all, Chris stayed in contact to make sure we were getting the proper service. Chris is the epitome of outstanding customer service and honesty. He has in-depth knowledge of the industry. He is personable , professional and genuinely cares! Unlike other companies, he didn't immediately try to sell us a new elevator. In fact, I offered and insisted multiple times on paying Chris for his service call and his assistance but he simply refused. This is a small growing business that understands that success hinges on honesty, customer service/relations and ethical business practices. Call them first for your elevator needs! Thank you, Chris!

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

The sales person and intaller were very professionl, and I am very pleased with the stair climber…read morechair syatem that I purchasd from them.