In my 34 years in Brookline I have lived in 5 buildings. This elevator company is the WORST I've…read moreever seen. They always come 2-3 days late. Due to their "excellent" service this year alone elevator in our building already out of service for the 4th time. That's full two weeks of "out of order" and counting. VERY irresponsible!!

We thought they were good and they were for a while BUT now not so much. When everything starts to…read morebecome an excuse then it's hard to work or understand a particular situation. Either they don't hire the right people or they just think they can get away with one excuse after the other. They are good with words but not actions. Sorry! At this time I do not recommend this company

We are very disappointed with this company. We are trying to contact them for months to discuss a…read morepayment issue we had and there is no reply. Extremely concerning to work with such a company. I am hoping they will right their ways real soon and return money that is not theirs.

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

The sales person and intaller were very professionl, and I am very pleased with the stair climber…read morechair syatem that I purchasd from them.

Eric is seamless to work with and really attentive to some of my neediest board members. Not only…read moredoes he try to save you money but he's honest and does great business. He understands the process of getting work approved in an HOA. He has been in the elevator industry for decades and a genuinely competent vendor to have and work with on all your elevator consulting needs and projects. I have worked on many different projects at various buildings with eric and he never disappoints. Global elevator consultants is my go to vendor for all my elevator needs. I highly recommend this company.

From the owner: Working with property management companies, HOA's, Real Estate Firms, General Contractors, Building…read moreOwners, Engineers, Insurance Companies and Remediation Companies. Over the past 10 years I have had the opportunity working and running production control in the manufacturing industry for Hydraulic Jack Units, Tank/Power Units, Valves, Doors & Entrances, Interiors and cab enclosures. I have also work for Major & Minor Elevator Companies. My connections in the industry is a asset to companies and their ownerships. I look out for my customers best interest in their needs and to cut cost and to help forecast expenses through routine service and preventive maintenance. It's about minimizing cost for your clients so they do not get hit with a huge repair & modernization bills, as planning are essential and the key to your success.

This guy is a total con AND ripoff artist. I was searching for various prices to fix my elevator…read more One company quoted me $4200. Another company quoted me $5900. Amercian Elevator company's owner, Thomas Rodriguez, quoted me a crazy amount -- $14,000.00 !!! Yup, you read that right - $10,000 MORE than everyone else!!??! He then LIED and said they don't make the part for my elevator and that's why it's so expensive. When I told him about the previous companies and their quotes and the fact that the part is still made, he hung up the phone. I called back, he didn't pick up. I emailed him, I never heard back. Do NOT go with this guy - he'll try and rip you off as well!

These mofos had a 3rd party answer the phone twice to leave a "note" for them to have somebody call…read moreme they never got back to me and they wouldn't set a time for an appointment i ended up having to tie two hangers together to get my keys from the elevator shaft very unprofessional to not call or showing up knowing i was just standing outside keyless waiting .

Great company, very helpful, prompt and courteous…read more Highly recommended as they get the job done!

One of the worst companies I've ever had the misfortune to work with. We hired them to help…read moremaintain and modernize our elevators at a mid-sized apartment building in Korea Town, thinking that anybody would better than our old elevator company. Terrible mistake. One of our elevators has been down for more than two months now and Southcoast refuse to commit the techs needed to repair it. They are generally deceptive and unreliable and will tell you anything in order to get you off the phone. They made grand promises when we signed up with them and later when we asked them to modernize our elevators, but they have missed every deadline they themselves set. I've spoken with the owner a number of times but he seems unwilling or unable to fix the situation. Avoid at all costs.

This company's customer service was soo horrible that I'm proud to say they have FINALLY been…read morebought out!! lol Serves them right too!! Anytime we would call, they would not send a technician. When the tech would arrive, they often times never had the right parts and the problem would not get fixed. They would Mickey Mouse their work to keep you quiet only to have to call them again for the same issue a few days later. From the owner to their customer service...this company was soo bad!!! But they are GONE!!! See Ya and bu-bye!!