I needed to get the brakes repaired on my dad's wheelchair, and Rosalina made the entire process…read moreincredibly easy. She facilitated ordering the part and arranged for the technician to be onsite so I could just come over and be in and out quickly. My dad was only without his chair for about an hour, which was such a relief. She also provided excellent communication throughout the process and made sure everything went smoothly. I really appreciated her kindness, efficiency, and professionalism. A bonus was noticing the huge stock of medical supply items they carry. I needed an item that was not in stock, and Carlo went out of his way to try to order it for me. Unfortunately, the item was no longer available, but I truly appreciated his effort and customer service. I will definitely be returning to West Coast Medical for supplies, repairs, and rentals.

The staff at this location are so patient and helpful. Carlos made sure I was accommodated in my…read moreparticular needs. They answered questions and responded in a timely manner. It was wonderful doing business with West Coast Medical.

Mom received her Slim Deluxe S12 EZ Lite Cruiser yesterday. Today she took her first test drive…read more We are both impressed with the quality and thought put into the design. Well made. It took me half an hour to just open the shipping crate. Excellent packing. I viewed a few videos and they are short with enough details. They have videos for unboxing, setup, and adding accessories. The paper/online manual is a great reference. Took me about two hours to fully setup. Very easy. I would highly recommend EZ Lite Cruisers. Reasonably priced for a quality product.

The ez lite cruiser did not fit my needs. I started the return process within the 7 day time…read moreperiod that promised a full refund. Return paperwork was delayed from the company but the person I spoke to assured me they would go by the date I emailed them requesting the return. The wheel chair was returned in mid August. It is now the end of October. I still have not been refunded my money. The person I have spoken to and texted and emailed has given promise after promise of a refund date, or stated they requested the refund be expedited But my money has still not been refunded to my credit card. I am appalled by this business practice, especially since the company deals with the handicapped.

Excellent service! Bruce changed one of the motors to the power wheelchair I had bought through…read moreAmazon and now the chair works better than when I received it. The job was done fast and very clean. Thank you ,Bruce. The cost was very reasonable. Thank you also to Rena for her help.

Bruce and Rena went above and beyond to help me out for my kiddo. He broke his foot and we were in…read moreneed of a scooter. We ordered one online and the delivery date was changed to a much later date. They were closed on Sunday but stopped what they were doing to open the store and make sure we were taken care of. They're really good people and I would recommend them to anyone and everyone!

Great experience. Chair was waiting for me upon my arrival at the hotel. I'll just leave it here…read morewhen I'm done and the will pick it up. Highly recommend.

Anthony provided excellent service for us while renting a wheelchair for my mom this week! He…read moretexted me to coordinate time, checked in to confirm, and even was so helpful on pickup when we changed our time to an earlier pickup. We will definitely use again. Not only was Anthony fantastic, but the wheelchair was better quality than the ones at Disneyland. It was a life saver for us with my 81 year old mother all week! Thank you, Anthony!

I had my Bruno chair lift installed over a year ago.The technicians did an excellent job &…read moreexplained the process every step of the way. It worked flawlessly till today. I called the office first thing in the morning & left a message. 10 minutes later Marilyn Look called back. I explained the problem & 15minutes later the technician called to schedule an appointment for the same day. At 12:00 noon. Mike shows up exactly on time. In 10 minutes he had it repaired & called the Bruno factory to order the necessary part. That's what I call "Excellent Service". Thank you Look Chairchairs.

Look installed a system several months ago. System works well and the install was clean. Install…read moreteam was helpful when explaining everything.

Quick and reasonably priced service. They communicate well what they are doing and time it will…read moretake. They had the scooter ready as stated.

Daniel from Valencia Medical Supply was very helpful. I called and he addressed my call quickly and…read moresuggested a product that they currently had in stock. The store was adequately stocked, and I was surprised how much merchandise was in the store. This hidden gem was very fairly priced.

Let me start my review by saying how much I appreciate their great, helpful customer service when…read moreit comes to people's needs. Everyone at this store is super nice, kind, professional and very helpful. They want to make sure that you are in good, safe hands before leaving their super clean, big, nice store. I would have been so surprised if this place got anything but 5 stars. Maybe this review will elevate the last couple of points and make it a solid 5 stars on Yelp. I have been here several years ago because I was looking for a wrist brace and they didn't have it at that time. Got it from somewhere else and that took care of the problem. I was there few days ago and needed a back Foam Bed Wedge and Knee Elevated Wedge that would have a soft cushion, good back support and comfort. Got both the knee wedge, and the back support wedge which makes my knees & back somewhat pain free. Will get used to it eventually. They have so many different varieties of Medical Supplies in their store that your head will start spinning. They have: Recliner Chairs, Scooters, Walkers, Bed pan, Wheelchairs, home healthcare supplies; such as hospital beds all the way to other types of medical supplies/products for all ages, genders; and, also if something needs to be repaired, they will do that for you too. I believe there is a different location for that. Knee Elevator Wedge cost me $28.95 w/out tax and the bed wedge was $39.95 w/out tax. So the prices for both items were not that expensive. Even if they were, your comfort and heath should be your first and the ONLY priority. Thank you owners, employees at Sherman Oaks Medical Supplies. You have been a big help in every way!! No need to look any further. One stop for all your health care needs and it also has ample parking in the back!!

I use a power wheelchair, and we were in the LA area, from Wisconsin on vacation. My chair stopped…read moreworking unexpectedly so we Google searched the nearest Permobil dealer and found Sherman Oaks Medical Equipment in Pacoima. Right from the start on the phone, they tried helping us troubleshoot the issue with my chair. Since we were very close to their location, we brought the chair to them. They immediately stopped what they were doing to look at my chair. Within 2 hours they had my chair diagnosed and fixed, and we were on our way. I would recommend anybody needing this specialty service to go to them. Their repair shop was clean and neat, and ALL of the employees, from the office personnel to the guys in the shop, were friendly, kind and very helpful. I wish they were my local repair shop back home in Wisconsin! :)

Excellent customer service and they make great quality orthotics. Just got my orthotic today and it…read morewas made perfectly. I can already feel the difference walking in it. Thank you Robert and everyone at Empowered. You made my experience great!

Great customer service!! Friendly and fast! Ty for the taking care of my needs in a professional…read moreand promptly manner!

My lift chair was malfunctioning consistently within the first 9 seconds of operation. I decided…read moreto use a search engine to find a firm in the Inland Empire Service area. The search brought up LiftTech Solutions where I used the Websites Q/A auto search feature. I entered my ChairLift problem during the mid evening timeframe; and, was surprised when a "Live Person" responded to my request for services. A appointment to service my lift chair was made for the next day. Needless to say, I was surprised with the quick response. "Rudy" arrived "on time" and analyzed the problem and solved the problem within 90 minutes where my complete system was analyzed and repaired. Rudy explained every step of the repair. There were no surprises when his solution fixed the problem and it is now running very smoothly. Thank you, Rudy, for the "Quality Service!"

I was able to get two refurbished units within a reasonable time of scheduling. I sent pictures and…read moresome measurements, so he came fully prepared. Gives thorough instructions on the safety features, maneuverability and the remotes.