Mom received her Slim Deluxe S12 EZ Lite Cruiser yesterday. Today she took her first test drive. We are both impressed with the quality and thought put into the design. Well made. It took me half an hour to just open the shipping crate. Excellent packing. I viewed a few videos and they are short with enough details. They have videos for unboxing, setup, and adding accessories. The paper/online manual is a great reference. Took me about two hours to fully setup. Very easy. I would highly recommend EZ Lite Cruisers. Reasonably priced for a quality product. read more

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The ez lite cruiser did not fit my needs. I started the return process within the 7 day time period that promised a full refund. Return paperwork was delayed from the company but the person I spoke to assured me they would go by the date I emailed them requesting the return. The wheel chair was returned in mid August. It is now the end of October. I still have not been refunded my money. The person I have spoken to and texted and emailed has given promise after promise of a refund date, or stated they requested the refund be expedited But my money has still not been refunded to my credit card. I am appalled by this business practice, especially since the company deals with the handicapped. read more

I met the EZ Lite Cruiser peeps in 2018 when I was shopping for my first wheelchair ever. Let me tell you that I've never worked with a more friendly, helpful, and generous team. Since day 1, they've been at my "beck and call"; from the time an airline broke my chair, to each time I take it in for a check-up. This crew never fails to amaze me. I bought the EZ Lite Cruiser in 2018 and right away took it on a 6-week trip through Colombia, South America, by myself. The chair stood the test of cobblestone streets, and rough dirt roads, it even took me on the beach (the sand is pretty packed on some beaches). The chair NEVER caused me any problems in a country that is not accessible. The compact nature of the chair fit in taxi cabs easily and the lightness allowed for the cab drivers to pick it up and put it in their trunk. In the 5 years I've had the chair, the only issue I ever had with it was when American Airlines broke it. The owner, Michael, was at the ready and worked with the airline company to get me a brand new chair. Other than that, the chair is super dependable and people admire it everywhere I go. It is 100% exactly as advertised. Plus if you live near their workshop in SoCal, go visit them, they'll treat you super well! If you are on the fence about getting one, jump right off and go for it...I promise you won't be disappointed! read more

EZ Lite Cruiser - In Cartagena, Colombia 2018 - Medical Supplies Near Me - Chatsworth, California

*** BUYER BEWARE *** My dad got this wheelchair early in 2019. Within 90 days, one of the retainer clips for the arm broke. I wrote the service department to get it fixed, and they wrote a rude email back telling us that we had to order the parts from their online store. So much for the warranty. I then ordered the parts, a small plastic clip, and got charged almost $35 for two (anticipating that if they are this fragile, I'll probably need a spare). The next morning I got an email stating that they couldn't ship me the parts unless I proved we were customers!!! They demanded our name, address, and a serial number!!! This was staggering since our name and address were ON THE FREAKING ORDER. Eventually they figured this out, and shipped the parts. The lack of honoring a simple warranty along with the terrible customer service has left me no choice but to post this highly negative review. I've posted the emails below as an example of how to NEVER approach customer service. *** BUYER BEWARE *** *** FIRST EMAIL - (Response to warranty request) *** Hi Mr. [Redacted], sorry to hear that those broke. You can order replacements here: https://www.ezlitecruiser.com/collections/get-parts/products/ez-lite-cruiser-arm-rests?variant=31538836232 Here's a video that shows how to replace it: https://www.ezlitecruiser.com/pages/help-center-standard-model-replacing-arm-rest-clip Best, Michael EZ Lite Cruiser Customer Support *** SECOND EMAIL (Response to me ordering the parts) **** Hi, thank you for your order. We are looking to verify that you own one of our EZ Lite Cruisers, as the parts and/or accessories you ordered are only for EZ Lite Cruiser chair owners. It is necessary to know which model you have to ensure the proper part or fitted accessory is delivered. We were unable to find your information in our database of customers or currently registered owners. Please provide any one of the information: 1 - The order ID # of the original purchase of the chair. 2 - The name, address, e-mail information of the original buyer, that is registered in our database. 3 - The model (style) of the chair, AND the serial (lot) number. If #1 or #2 is unavailable or unknown to you, #3 is available on the frame of the chair. Please visit our website to learn how to identify this information on your model. We need this information before we are able to ship this order. If we do not receive this in 3 business days, we will be forced to refund and cancel the order. If you own an EZ Lite Cruiser, this will get you registered in our system so you can enjoy hassle-free ordering of parts and accessories in the future. If you do not own an EZ Lite Cruiser, please do not reply with any feedback or comments, other than an acknowledgement that you do not own an EZ Lite Cruiser, as any other information is irrelevant to this verification process. Thanks for your cooperation. -- EZ Lite Cruiser Support Phone: 1-(888)-544-6054 read more

EZ Lite Cruiser - The cheap & broken plastic clip that costs almost $35 for two. It's cheap and broke within 90 days, and they refused to honor the warranty. - Medical Supplies Near Me - Chatsworth, California

I purchased a cup holder that matches my mother in laws wheelchair that I bought from goodwill but would not sell it to me because its not an ez lite. I asked them to waive the warranty and refund. I just needed the part to help my mother in law to hold her drink in it. read more

Having traveled with my daughter and her full size electric wheelchair I had to find a wheelchair that was permitted on planes and easy to carry. After much search I found EZ Lite Cruiser, Michael who I believe is the designer was more that accommodating with major adjustments on the drive box and the joystick. this chair folds for ease of transportation and that battery lasts a long time with good speed and maneuverability. We took the chair to Europe folded it at the boarding gate and got it back at the destination with no need for a van to transport her in her full size electric wheelchair. This was amazingly fun and easy, I was abl eto fold th echair and place in the trunk of a 2 door Mini. while she sat in front passenger seat. Thank you EZ Lite Cruiser and thank you Michael for making our overseas travel enjoyable. read more

EZ Lite Cruiser - Fantastic folding electric chair by EZ Lite Cruiser - Medical Supplies Near Me - Chatsworth, California

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I had a great experience with Ez Lite Cruiser they did well on the repair and had it done in no time

Ezlite cruiser is the official foldable wheelchair. I've had it for 5 years now and it has afforded me the flexibility to get wherever I need to go in all types of vehicles ( cars, Van's etc.). Don't be fooled my similar, trust me, I've seen them all. Nothing compares to Ezlite Cruisers durability and parts. Simply the best. read more

Had an awesome experience with ez lite Cruiser. Chair does everything advertised. People (Mike) are polite and professional. Would highly recommend to friends and family ! Andrew Foster, Jurupa Valley, Ca. read more