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    Suncoast Elevator Company

    2.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Suncoast Elevator Company

    Elevator services

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    Diamond Home Elevator

    Diamond Home Elevator

    (3 reviews)

    I had my elevator serviced by this company (Diamond) recently, and previously had it serviced by…read moreits predecessor (Dockmaster). I have been having my elevator serviced for approximately 9 years. When Diamond recently serviced my elevator, they overcharged me and provided poor service. I had the following issues: 1. They charged 3 hours for commute time and they did not inform me in advance of this charge. 2. They insufficiently staffed the job by sending only one technician. Previously they sent 3. 3. Because the technician was working alone, he had difficulty identifying the problem. 4. They charged approximately 2 times more for similar service as compared to the company before it changed ownership. 5. They were not honest in that they did not inform me that the company had merged into Diamond Elevator. I thought I was still working with Dockmaster.

    This is one of the worst companies I have ever dealt with. The first repair person they sent out…read more was late, needed to not work OT and had no idea how to figure out the problem. Then they sent out a supervisor who actually got the elevator working and said they had to order parts. Would get back with a quote. Then I got double billed. When I tried to get the charge reversed, the person who answered the phone, Christina, said no. She refused to put me through to the foreman or anyone else. Numerous emails to her went unanswered. Again she refused to let me talk to anyone else. I was billed 495 for the bogus visit as well as 495+280 for the second visit. I never disputed the second charge and wondered when the part would come. After about a month Christina finally told me they didn't want to finish the job. BEWARE of these scam people. No idea what she was hiding from the higher ups.

    Suncoast Elevator Company - elevatorservices - Updated May 2026

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