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    Diamond Hands Moving & Storage NYC

    3.9 (7 reviews)
    Closed 9:00 am - 7:00 pm

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    In-state moving

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    Clutter Moving & Storage - Clutter's professional moving experts

    Clutter Moving & Storage

    (848 reviews)

    West Village

    I've used Clutter's multiple pickup /drop-off service, and I want to be very clear: every single…read moremover I've worked with has been exceptional. They are professional, efficient, mostly careful with belongings, and consistently helpful. If I could hire the movers themselves, I would; they are the strongest part of this company. Unfortunately, the claims/ and most customer service experience is the complete opposite, and it has reached a point where I would hesitate to use Clutter again. My original (close-out) appointment was cancelled because Clutter attempted a second authorization on my card without notifying me despite the fact that all fees had already been paid. I keep my cards locked due to past fraud, so the lack of communication directly caused the cancellation. When I contacted the claims department, the responses I received were unprofessional, templated, and dismissive. Instead of acknowledging this, the representative by the name of Dayane responded with, "I'm sorry that you felt the need to..." - a phrase that is inappropriate, unprofessional, and shifts blame onto the customer rather than addressing the company's actions. To make matters worse, when the issue was escalated, the next representative, used the phrase "from your perspective." As someone who has worked in customer service for most of my career, I know the difference between neutral language and dismissive, liability‑shielding language. Phrases like "your perspective" or "you felt the need to" are not neutral - they minimize the actual issue and place the burden back on the customer. This is not how I was trained to speak to customers, even in difficult situations, and it's concerning to see it used repeatedly as part of their standard script. To be fair, Karoll did offer to schedule a call, and I appreciated the willingness to follow up. But the fact that it took escalation to receive a basic level of professionalism only highlights the inconsistency and lack of training within the claims/customer service team. Clutter has a great concept and outstanding movers, but the claims/customer service department needs serious improvement. Until that happens, the customer service experience - not the movers - is the reason I would think twice before using Clutter again. BTW - A clothing rack and several of my bins were returned broken

    AVOID CLUTTER. My inventory is currently fragmented across two states. Despite initially confirming…read morethat items shipped from Florida would be integrated into my Seattle account, they later sequestered new items in Florida without notifying me that they would be trapped in a separate regional silo. Now that I am in New Jersey, Clutter refuses to consolidate or deliver my property, citing "service area" restrictions. The most absurd part of this ordeal was support suggesting I fly to Florida to meet a truck in a "Walmart parking lot" to retrieve my own items. Much like other customers who have reported massive additional fees and logistical deadlocks due to Clutter's refusal to consolidate separate pickup locations, I have found their system to be a series of intentional hurdles designed to keep property sequestered behind "system glitches".

    Diamond Hands Moving & Storage NYC - movers - Updated May 2026

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