We discovered as we were preparing our home for sale that the double pane window seals were…read morefailing. We were on a very tight time schedule, and we had already relocated out of state. Not only did these folks respond immediately, but they sent out a team to measure the windows and produced a comprehensive quote for us within 48 hours. They somehow managed to get the window IGUs on site within a week, on Friday, but they were installed the following Monday at a VERY reasonable price. We can't exaggerate how pleased we are with their service, their communications and their responsiveness. They are real lifesavers and we highly recommend them!

So dissappointed and upset with My Window & Door Solutions. When we visited the store, we were told…read moreby Erika that the security screen door with installation would cost 2,245.16. After it was ordered and installed, Thuy notified us that we had to pay an additional 750.00 for installation! Of course, Erika couldn't be found to dispute Thuy's claim and nothing was listed in the original contract stating extra installation fees would occur. I notified Thuy and My of what Erika said (including the contract having no statment of additonal installation fees), but they wouldn't listen. We ended up paying an additional 600.00 that was never discussed. The only reason I gave them two stars is because of the workers that came out were very friendly and they did install the door properly. So you don't fall for their undisclosed extra fees, please use another company for any door or window work.

I had 9 windows installed last week and the CWM crews did excellent jobs from start to finish…read more From initial call to measurement and pricing and installation extra sealing in and out sides of the windows. Also protecting the work area with work cloth helps minimize vacuum later. Jacek did excellent jobs on giving me 3 different brands windows to choose from and his employees, Arnasto, Roberto, and Armando are great on their work!

I called Ca Window Masters for an estimate and the staff who answered the phone was polite,…read moreefficient, and very helpful. She made every effort to accommodate my appointment on the day and time I requested. Jacek Pasternak the rep or supervisor came on time. He was very quick, knowledgeable, and professional. The quote from Jacek for windows and door (retrofit as well as new construction for the different manufacturers and models) was received that very same evening, as promised. I also note that the quotes I received from them were very reasonable, much lower than the quotes I received from other companies for the exact same manufacturer and model. I would highly recommend Jacek Pasternak and California Window Masters in San Ramon, CA. I believe they serve the entire Bay Area. Give them a call. Dominic Macapinlac Benicia, CA

We stopped in to shop for a new front door and had a great experience. Caesar helped us choose the…read moreperfect door and guided us through customizing the glass so it matched exactly what we were looking for. Even though it was a special order, the door was ready the very next morning, which really impressed us. We also purchased the hardware for the door while we were there, and everything came together beautifully. The staff clearly knows what they're talking about and made the whole process easy and straightforward. Very happy with this place and the service we received. Highly recommend. Will add pictures once it's installed

Terrible customer service. I inquired about an entrance door in early January 2025. After no…read moreresponse, I called and spoke with Lesley, who asked for the specs and confirmed she received them by email. Two weeks later--no follow-up. I reached out again and never heard back. If you can't take on new projects, just say so. The lack of response after confirming receipt is unprofessional. End of Feb 2025 and still have yet heard back.

Hannah was the sales person that helped us get new windows from Sivan. She was extremely patient…read moreexplaining to us the pros and cons of each window type and going with an option that fit our budget. We must have had at least 5 back and forth phone calls and I appreciate all the advice she gave us. Scheduling delivery was also relatively seamless. Customer service after the sale could have been better, though, as we had some issues that needed their assistance and they were difficult for me to get a hold of to resolve the issues. In the end, they were eventually able to help me but it required me to manage the process closely.

Responsive. Detail oriented. Reasonably priced. I've used…read morethem twice and would recommend them.

I highly recommend working with Pacific Doorcraft! I worked with Andrew and Daniel for a storage…read morebuiltin in my new house. I wanted a modern and look, and they completely understood the aesthetic. I got to choose a stain from several choices. They were great to work with and very responsive. The overall process was very quick. The installers worked hard to make sure that the cabinetry lined up perfectly with the wall and dropped ceiling for that custom builtin look. There are so many beautiful details like how the grain aligns vertically across the cabinet and drawers and the neat installation of the outlet covers inside the cabinet. I am so happy with the result, it's so beautiful and well built!

It took my wife and me quite some time to figure out what we were looking for, and the team there…read morewas super helpful and patient. Eventually, we ordered and once ready, I wanted to safe some money and pick it up myself, to which the team was ready to load into my van. They gave us a few recommendations for installers, but with the help of my neighbor (a carpenter by trade) we were able to do this ourselves. There were a couple of lose ends (some screws and a touch up kit we needed) and the team there took care of us.

It is our first time doing home improvement and buying windows and doors. Our knowledge is very…read morelimited. However, Shawn is amazing!! He walks us through and he explains everything in details to let us understand what the options are and why certain options do not meet our needs. He is quick and responsive. Even when I change the size last minute after I just put in order, he is so patient and nice to ask the window/door company for the change for me. He also explains the process of delivery and let us be aware of what to expect and what to avoid when we receive the package. Thank you Shawn!! I will definitely recommend him to my friends and anyone who needs help with finding a good fit to their home.

EDIT: Vanessa, I'll be happy to amend this when we actually get our refund for the door we already…read morereturned to you. Calling our contractor to complain about an honest review, after many unanswered calls/texts/emails for the refund, isn't a good look. --- Our contractor sent us here to look at doors. We did look at what they had but when I asked about custom options for things like wood color and lite options, the sales person just told us to look at options on the manufacturer websites. We spec'ed out our door from the manufacturer website of the one we liked from their showroom, ordered it in October. They installed a temporary blank door on our addition so we would have a secure entrance to our home. I think we had it by December, and our painters applied multiple beautiful clear coats to this beautiful cherry door, but when it came time to install it, it was discovered that FMD milled the hinges in the wrong place, even though they had the measurements for placement from installing the temporary door. There would have been stucco work and painting to the new construction to make the wrong hinge placement work, so they reordered the door. 6 weeks was their estimate, should have been mid April. End of May we finally received the replacement door after weeks and weeks of "next week" and "by the end of the week", and immediately noticed upon delivery (which was last minute, outside of business hours, lucky I was home to receive it!) there were problems. There were extra holes drilled on either side of the hinges, 6 total, filled in sloppily with non-matching filler, like meant to match oak or something, not the cherry door. Apparently it was for the hinge template? The first door we received did not have these holes... "Staining/painting you won't notice." except we aren't staining or painting this beautiful cherry door we paid a premium for! I probably could have lived with it if they fixed the filler to match, it's just on the side by the hinges and waiting another 3 months for yet another replacement door wasn't what I wanted to be doing, but they messed up milling the holes for the handle and lock, there were 1/2 inch chips of wood removed from the top layer finish of the door, beyond what our door handle would cover up. They had ruined a gorgeous $5300 door. Our contractor returned the 2nd door they messed up, and they happily took it, but then ghosted him as he tried repeatedly (call, text, email) to get the actual refund for the returned door...it's been weeks. Oh and they delivered one of our interior doors with a large hole in it, like they had dropped it or something, and refused to accept the return ("you accepted delivery, you probably damaged it!"). We had purchased an additional 6 premium interior doors from them and that was the customer service they treated us with? Bridge burned, our contractor got that interior door remade by a different distributor. Stay away from them. Their customer service is awful, their workmanship is terrible, they are flaky and unreliable with their timelines.

I worked with one of the folks that was my contractor's contact and found him to be disorganized…read more However, Kim and Ryan are the real deal and are super helpful. For the very same door that costs a whole lot more elsewhere, Lou's has the best prices. And they have great discounts on Emtek hardware as well.

Ordered an 18" hollow core door for a small closet. Not a size that is normally stocked (anywhere)…read moreso it was a special order. I worked with Ryan. He took the order, and the door arrived about a week later. All good so far. However, the "good" stopped there. When we tried to install the door, we found that they had left no space between the door and the frame in the top left corner. If you look at any installed door, it should have a 1/8-1/4" gap between door and frame so that it can open. With this door, no gap. The door was cut just a bit too wide. We couldn't open it. We contacted Ryan and he acted offended that we had this issue. He immediately blamed it on us and asked really condescending questions (perhaps because I'm middle aged female, though I worked for years as a carpenter and my contractor is an excellent carpenter and experienced door installer). He actually asked me (several times) if we had removed the shipment screws that secure the door to the frame for shipment. Wow! That is a truly condescending question. He said we were installing it wrong. He was sure there was nothing wrong with the door and was very defensive. We sent him pictures of the door showing the issue. (See photo) The door was completely level and plumb, and there was no gap. One of his sales guys even came by, looked at the door and saw the same problem. Since we didn't want to rebuild the whole door, we asked him for a slightly larger header piece (just 1/8-1/4" longer) so we could disassemble the frame and reassemble with a slightly longer header, and he grudgingly agreed. My contractor drove through rush hour traffic to their location to get the new header. Guess what, it was exactly the same length as the previous one. Exactly. Not a millimeter longer. He provide us with a stock header. Why did he waste 2.5 hours of my contractors time to come pick up a standard header? It feels vindictive and unprofessional on Ryan's part. He said that he would provide us with the item that would resolve the issue, but he didn't. And he was rude about it even though it was his error. We finally created a small shim to move out the side frame piece a bit, and the door worked fine. (see picture). This place might be OK for standard, premade doors, but don't use them for a custom door, and don't expect Ryan to treat you like you have a brain in your head if there are any issues.

5 star customer service and quality workmanship provided by hard working crew that performed the…read moreinstallation of several windows and French Doors. If you own a buisness, these are the kind of employees you want working for you! High praise for each crew member: Luis H., Erick, Porfirioa, Marko, Ignacio C., Joshua, Carlos, and Javier. Work was performed to perfection with attention to details, excellent cleanup and took time to explain everything before and afterwards. Finish work will be done when painting house next. These new windows look and work great!

Luis and Carlos did a great job of installing our new sliding glass door with a doggie door. They…read morewere prompt, clean and very thorough with the work. The scheduling by Lucero was also well managed.

Absolute Excellence! The Best Choice for Windows & Doors in Almaden Valley San Jose--Incredibly…read moreFast Turnaround! I cannot recommend Brothers Home Improvement Doors and Windows highly enough! They recently completed the full replacement of all the windows and patio doors for our new home in Almaden Valley, San Jose, and the entire experience was flawless. From the start, the process was incredibly professional. They gave us thorough consultations on everything--brands (we went with Simonton), types, installation options, costs, and the pros and cons. We felt completely informed and confident. The cost was surprisingly affordable, especially considering the excellent quality and the included lifetime warranty. They also went the extra mile by handling the new window and door trims, which made the final look absolutely stunning! One of the most impressive aspects was the speed and efficiency: the entire process--from initial measurements and ordering to scheduling delivery and final installation--was completed within a swift 4-5 weeks with flawless execution and communication at all times. Our point of contact, Jesse Cavanna, is a rock star. He provided honest, great advice and was, quite frankly, the most responsive salesman we have ever worked with. He answered calls and texts promptly, even on weekends and late in the day. We had one particularly challenging custom installation involving trapezium windows. Jesse came out multiple times to coordinate measurements with our contractor. He even brought in his father, Ralph Cavanna, who offered senior expertise to ensure a perfect, precise result including the stucco finish for the window. This team delivered quality, value, and truly exceptional service. We had a great experience from start to finish. If you are in the San Jose area and need windows or doors, Brothers Home Improvement is the only call you need to make!

My wife met with Tom to discuss changing our French doors. While he was professional regarding the…read moredoor information, he belittled my wife and was asked to leave. After tom brought up politics discussing snap benefits and more to my wife she told tom she didn't want to have that conversation with him (should have been obvious we were not Trumpers and not like minded). After asking him to stop he continued to discuss it and started throwing out facts as if my wife was not informed. My wife is very up to date on current politics but didn't want to school tom and asked him a second time not to have this conversation. After it was brought up again he was asked to leave. In the service industry I would have thought he would pick up on simple Que's but apparently not.