I had 9 windows installed last week and the CWM crews did excellent jobs from start to finish…read more From initial call to measurement and pricing and installation extra sealing in and out sides of the windows. Also protecting the work area with work cloth helps minimize vacuum later. Jacek did excellent jobs on giving me 3 different brands windows to choose from and his employees, Arnasto, Roberto, and Armando are great on their work!

I called Ca Window Masters for an estimate and the staff who answered the phone was polite,…read moreefficient, and very helpful. She made every effort to accommodate my appointment on the day and time I requested. Jacek Pasternak the rep or supervisor came on time. He was very quick, knowledgeable, and professional. The quote from Jacek for windows and door (retrofit as well as new construction for the different manufacturers and models) was received that very same evening, as promised. I also note that the quotes I received from them were very reasonable, much lower than the quotes I received from other companies for the exact same manufacturer and model. I would highly recommend Jacek Pasternak and California Window Masters in San Ramon, CA. I believe they serve the entire Bay Area. Give them a call. Dominic Macapinlac Benicia, CA

We stopped in to shop for a new front door and had a great experience. Caesar helped us choose the…read moreperfect door and guided us through customizing the glass so it matched exactly what we were looking for. Even though it was a special order, the door was ready the very next morning, which really impressed us. We also purchased the hardware for the door while we were there, and everything came together beautifully. The staff clearly knows what they're talking about and made the whole process easy and straightforward. Very happy with this place and the service we received. Highly recommend. Will add pictures once it's installed

Terrible customer service. I inquired about an entrance door in early January 2025. After no…read moreresponse, I called and spoke with Lesley, who asked for the specs and confirmed she received them by email. Two weeks later--no follow-up. I reached out again and never heard back. If you can't take on new projects, just say so. The lack of response after confirming receipt is unprofessional. End of Feb 2025 and still have yet heard back.

Hannah was the sales person that helped us get new windows from Sivan. She was extremely patient…read moreexplaining to us the pros and cons of each window type and going with an option that fit our budget. We must have had at least 5 back and forth phone calls and I appreciate all the advice she gave us. Scheduling delivery was also relatively seamless. Customer service after the sale could have been better, though, as we had some issues that needed their assistance and they were difficult for me to get a hold of to resolve the issues. In the end, they were eventually able to help me but it required me to manage the process closely.

To begin, when I requested to replace the patio door, immediately after, Sawsan Rafeh contacted me…read moreto find out exactly what I needed and soon after she sent a crew to take measurements and two weeks after the door was ready. Ramiro and José came with the patio door retrofit. Ramiro went beyond the "call of duty" to make sure that the retrofit was installed correctly and want to thank him for the extra time that he took to make sure I was happy with the installation. Sawsan was very polite and helpful throughout the whole process! Thank you. Sincerely, Arturo Ceron

I purchased a four-panel folding door as a room separator from Pacific Doorcraft in Sept, 2025. I…read moream not a professional contractor but have acted as General on several remodels and new builds. This was one of the most problematic experiences I have been through. It caused me many days' worth of wasted time and in the end, I was left with a substandard product and installation. The folks I worked with were nice and seemed to care, but in the end were not knowledgeable or capable enough to accomplish what needed to get done. 5 months after initiating dialogue with Pacific Doorcraft, the real problems started at installation in March, 2025. We might have been able to work through many of the mistakes and oversights by Pacific Doorcraft such as: * Not enough hinge screws provided * Top and bottom hardware rails too long and need to be shortened * Trim facia too short * Door length too long and needed to be shortened (Pacific Doorcraft came out to the job site and did their own measurements) * Not enough top rollers to support all four panels * Door hardware screws too short (this required more trips to several hardware stores before I found the specialty screws needed) * Bottom rail hardware not functional so we abandoned the bottom door guide under the advice from Pacific Doorcraft and were told the doors did not need it... ...but when we went to mount the third swinging panel, we realized that the doors were hinged incorrectly, after several hours of trying to make things work it was clear we could not complete the installation. To his credit, the owner came out to assess and agreed that the doors needed to be hinged differently. He took the doors back to the shop for rework and offered to come out and help me finish the installation. When he came back, the installation was partially successful, but the doors don't fold flat against the wall and pull awkwardly against the hardware. He admitted that was the best he could do and told me it should be OK. He then measured for the correct trim length and offered to redo the trim pieces. After several days, I went to pick up the trim and drove back to the job site to install it. The trim pieces were each 3 inches too short! I then had to make another trip to the lumber yard, purchase more trim, cut it to the correct size and install it. What should have taken me 30 min, took me half a day. It was the straw that broke the camel's back and led me to write this review. Could I have double checked the trim length before I picked it up...yes, could I have double checked every piece of work along the way to make sure they did everything correct, maybe? Is that what I expect from a vendor and who I want to work with, NO! Engage this company with caution.

I highly recommend working with Pacific Doorcraft! I worked with Andrew and Daniel for a storage…read morebuiltin in my new house. I wanted a modern and look, and they completely understood the aesthetic. I got to choose a stain from several choices. They were great to work with and very responsive. The overall process was very quick. The installers worked hard to make sure that the cabinetry lined up perfectly with the wall and dropped ceiling for that custom builtin look. There are so many beautiful details like how the grain aligns vertically across the cabinet and drawers and the neat installation of the outlet covers inside the cabinet. I am so happy with the result, it's so beautiful and well built!

Ooh my goodness, I never left a review! Homer is the best salesman. When it comes to flooring, I am…read moreall over the place. Still am. We were recommended by another company to come here and I can see why. Homer was really patient with me and spent a lot of time with my husband and I in trying to find the right flooring. On top of that, Homer answered my concerns and questions via email too. He is just wonderful! My only advice is to not ever get Mohawk tecwood, natural linen oak. It's my fault. I tried to research and I picked it. Homer tried to steer us to better quality to hold up for everyday use, but I was dead set on this. I should have listened. I will be back and listen to Homer next time. Just love this place!

Mixed experience with FMD Distributor…read more On the positive side, We worked with Homer for our flooring project and had a fantastic experience. He was courteous, knowledgeable, patient, and always willing to help. He made the entire process smooth and enjoyable. Unfortunately, our experience with Shawn on the windows and doors side was the complete opposite. He often came across as condescending, seemed distracted and in a rush, and follow-up was poor. Customer service and communication were disappointing, and we were left wondering why someone with that attitude is in a customer-facing role. Based on my experience, I would happily recommend Homer for flooring, but I cannot say the same for the windows and doors department.

Extremely knowledgeable deep product knowledge and can be very cost effective relative to what you…read morefind elsewhere today.

I worked with one of the folks that was my contractor's contact and found him to be disorganized…read more However, Kim and Ryan are the real deal and are super helpful. For the very same door that costs a whole lot more elsewhere, Lou's has the best prices. And they have great discounts on Emtek hardware as well.

We had contracted with American Vision Windows and Bath for remodeling of our 3 bathrooma with…read moreKohler Luxstone Product. We had the first of the three bathrooms installed. We are vary happy with the product and it was installed in two days by American Vision's technicians Cesar Cruz and Homberto Mendoza who did a great job and communicated with us well to explain how the project was going to be implemented. I have given 4 star rating only because the shower door was not available on the day of the install, otherewise I would have given a rating of 5 stars. After the frameless shower door is installed, I would revise my rating to 5 stars. I highly recommend American Vision for other prospective parties who are considering remodeling their bathrooms.

Exceptional Service from Start to Finish!…read more ​I cannot say enough good things about this team! It all started with Jonathan Morales, the sales manager, who kicked everything off seamlessly and made the initial process a breeze, especially dealing with HOA . ​When it came time for the installation, Luis, Eric, Roberto, and Alex showed up and absolutely crushed it. They replaced 11 large windows and worked together like a NASCAR pit crew--fast, incredibly efficient, and perfectly coordinated. I was amazed at how quickly and professionally they got the job done.