I have had the worst experience using Murray Window & Door for my home project from the time we ordered up to now. The staff has limited knowledge about the products they carry, which will result in additional costs and delays to your project. Staff does not follow up in a reasonable time without you reaching out with multiple requests to respond. Staff did not provide updates for the order estimated arrival or delays. I am used to suppliers that are experts about their products and step up when there is an issue to resolve quickly and effectively. This did not happen in this case. Don't bother thinking Murray Window & Door will stand by what they sell, when reaching out about some issues recently I received zero support. Spent over a month getting the un around with excuse after excuse why they could not provide me the quote. I ended up just doing the work myself because I needed it done and it was becoming a safety concern. Murray Window & Door was a complete disappointment and I would not use them again to build a playhouse, let alone a home or structure. Definitely the worst experience I had during the entire ground-up project. Don't be fooled like I was, NEVER AGAIN! read more

Murray Window & Door - Confirmation I am a Customer - Windows Installation Near Me - Campbell, California

Super accommodating and professional staff. They turned around a quote for my wife and I very quickly and we're always in close communication with us. read more

This 1 star review is due to their unresponsiveness. TLDR: No quote yet for replacing patio doors after 1+ month of me following up weekly. Do not recommend. Not even sure if they're still in business? I submitted a form on their website beginning of March 2021 with a request for a quote to replace patio doors (which I've already measured) - no response until I sent another email to follow up. On March 17, was told by Jennifer that salesman Brian will get back to me. A week goes by and no response until another follow up email from me which Jennifer replied again that Brian will be in touch once he has the quote. Fast forward to March 22 (still no response) - sent a follow up email to both Jennifer + Brian to get pricing on April 5 - no response as of today (April 6). If they're this unreliable and delayed (1+ month) with providing quotes on replacing patio doors, then can't imagine how they're to deal with with the actual ordering/installation/post-service. I'd not recommend them. read more

I had 3 Kolbe and Kolbe exterior doors that were installed about 14 years ago. The doors were purchased from another company who is no longer in business. The handles on these doors kept coming off, one in particular. After the company we bought the doors from closed permanently, I have had difficulty finding anyone to fix the problem(s). I have found that even if a company is an authorized servicer for your brand of doors they are reluctant to help you if you did not purchase from them. But not Murray Window and Door! I was referred to Lisa at Murray Window and Door by the manufacturer. I know their service people were very busy, but Lisa was so kind and helpful. She and Kyle managed to squeeze me into their already busy schedule and sent Martin the very next day to repair the faulty door handle. Thank you for your hard work!! Martin is a gem! He was very careful and neat in repairing and securing the door handle: I doubt they will ever come loose again. He also checked the 2 other doors to make sure they were secure. Thank you Martin, for your excellent work! read more

Excellent- From beginning to the end process.From ordering the custom window to installation. Crew & sales- Passionate about their work & they guide you to make good decisions. Very very helpful. Big shout out to Keith & Iqbal @San Carlos showroom . Then the Campbell crew who delivered before time & the installer crew did an amazing clean job. Shout out to Tom & Andreas & Kyle who made this process of my Custom made window process beautiful. Thank you all!! read more

This is arguably the best Window and door service company in the Bay Area. Extremely well organized, highly knowledgeable, incredibly responsive and easy to deal with. Lisa was amazing. I have some very large accordion type doors made in Germany with Centor hardware. My General contractor did a terrible job with these doors. After fighting with the contractor for years, and after finding that there were actually missing parts in the Centor hardware, the folks at Murray were able to quickly supply the missing parts and adjust the doors as well as can be done given the way the builder framed the openings. Highly recommended! read more

I have been trying to replace the sashes on my windows, but have had a hard time figuring out the manufacturer of the windows. I had sent out photos to numerous window shops. Each one was helpful, but kept referring me to someone else, and I kept hitting dead ends. I found Murray Window and Door and emailed Larry and Lisa. Through a long email exchange, Lisa helped me finally to identify the manufacturer. They do not sell/service these windows, but they have pointed me to someone who dose. Lisa was very responsive to my emails and had some useful suggestions, despite the fact that none of this will lead to any business for them. So I am writing this review for their great service to a non-customer. read more

We are way beyond satisfied with our purchase and the support we received from Murray Window & Door. Carol was absolutely amazing to work with, is extremely knowledgeable, and professional. She gave us terrific recommendations for new windows for our remodel, and kept us informed of the status all the way through the process. As some may know, windows can often be the first critical item that needs to be on site at the start of a remodel project due to framing inspections. Carol committed to a date that we planned our project around, and delivered exactly on time. Then, when we had a small issue installing one of the windows, her team was on site the next morning to work with our contractor and resolved the issue within minutes, keeping our project on schedule. Mollie and I are so pleased we agreed to work with Carol and her team for our window needs for our remodel. We can't recommend them highly enough. True professionals! read more

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I was looking for a company who can service my old wooden windows. Lisa, with whom we had an email conversation, is outstanding. She helped me to quickly identify the type of windows I have and suggested how to proceed. She even contacted the window manufacturer (Kolbe) on my behalf to confirm that they can provide the right parts. I highly recommend this company. Lisa is great, and their communication is superb. read more

Lisa was incredibly kind and helpful, I called on a Tuesday afternoon because a large, tall wooden door with large glass panels all of the sudden would not latch and lock. She said they were scheduling service 1 month out and I kind of panicked! She remained kind and calm and was able to get me service the next day in the afternoon. The technician was very nice (forgot his name) and instead of a broken locking mechanism, the door just needed an adjustment. I am very happy the door can now lock and I am very appreciative of Lisa's hard work to make the service call happen. read more

We met with Carole, the owner, in spring of 2012. She was friendly and responsive but it seemed to be taking forever to nail down all of the details of our large project (new house). We were emailed multi-page PDFs with confusing abbreviations and specs so we really needed to spend time face to face to figure it all out. We met with Carole a few more times over the next 2 or 3 months and the changes were very slight but everything was eventually fine-tuned and the trigger was pulled late summer 2012 with a delivery date of 6 to 8 weeks. As we neared the 6 week point, I called Murray Windows to find out what their anticipated delivery date would be and learned that it was another 6 to 8 weeks out (in other words, they'd forgotten to place the order). The rest of the house build was at a complete standstill while we waited for the doors and windows so the house sat motionless for the next month and a half until everything eventually arrived in mid October. It was a very large order -- about $65,000 worth of doors and windows. With an order this size, you'd expect at least one glitch so I'm not penalizing them for the errors. Instead, I'm reviewing them based on HOW THEY HANDLED the errors. We had a window that was supposed to be white but it was brown. I wrote Carole about this on October 15th 2012 and even though I texted and called and emailed many times over the next 5 months, it wasn't fixed until sometime in March of 2013 (painted, not replaced). This was after the house siding on was on and the drywall and bullnose inside the house was installed. It was a simple problem if they'd fixed it in 2012 but a BIG problem after they ignored us for nearly 5 months! Completely unacceptable! There were other little issues (broken screen latches, screens set up backwards - twice, etc) but the biggest complaint I have about Murray Window is that their customer service seemed to drop from 100% to 5% the minute they had our money. It's hard not to take it personally when that happens. The final straw came in summer of 2013 when the hardware and screens were finally delivered. We'd incorrectly ordered (yep, our fault) white hardware for our daughter's bedroom because we thought the windows would be painted white but over the course of the 15 month build, we changed our mind and decided to stain the windows so brown hardware made more sense. Theoretically, this shouldn't be a problem since the standard white hardware also comes in standard brown (same price). I called Murray window to see if we could swap out the hardware and my request was met with utter contempt from Lisa (there are two working there and only one owns the flying monkeys). She seemed personally insulted that I'd ask for an even-steven swap of the hardware and ended our phone conversation so abruptly and rudely that my heart was about to pound out of my chest. I immediately called another Eagle window dealer and was told that they were more than happy to trade my unopened white hardware for any of their brown hardware and would gladly order any additional sets at no cost. Phew! So THAT'S what good customer service feels like!! I wrote Carole and told her that we were saddened that our business relationship started so stellar and ended with us feeling completely abused and she wrote back with a response that feigned sympathy while not quite admitting any responsibility at all for our bad experiences. We worked with many contractors during our new home build and most were favorable but this one was the most disappointing. I can't favorably endorse this company at all. read more

Frustrating experience from beginning to end. Staff lacks accountability, service and follow-through. Owner not engaged. Our General Contractor salvaged the relationship. read more

New Home Construction- Terrible Window Experience My general contractor made me work with Murray. A disaster. No help whatsoever from the Murray sales person. One window ordered incorrectly- not tempered glass in a bathroom- had to be reordered- which cost us one month in getting final inspection signed off from the city. It's now taking months to get replacement screens. They are expensive and you get no service. They simply shouldn't be in business. read more

I can clearly see why these guys were lowly rated in the first place. I tried calling the Campbell office and spoke to a Lisa. All I wanted was to get an idea of a price range for a folding style window for a bar window opening. My goodness...I think I just spent 5 mins listening to her highty mighty lecture rather than being informative. What's so hard to give someone an idea of a price range or have another rep call me back with a price range. I think she actually told me that they are a high end vendor only....ok. Is it ok for a homeowner to get an idea of the product price range before he proceeds to committing to an architect/remodeling project? SMH. BTW, a quick call to Out of the Woods in Salinas solved all my problems. Amazing how a little attention to service can go a long way. read more

Keith Cassingham in the San Carlos office is a wealth of information. We have Eagle Windows and Keith went through every option and made sure we understood every aspect of the windows. From the molding and frames to screens and hardware. So great to work with such a knowledgeable person and company. I would highly recommend working with Keith and Murray Windows and Doors. read more

Carol and team were fantastic. Not that we didn't hit a few snags along the way, but anyone having had major construction done know that's a fact of life. The key point is how well the contractor handles it and your ability to stay involved in the project. Both Carol and the installation team bent over backwards to meet our expectations. This is was a very large window and door project with lots of custom sized and shaped windows. The work they did was great, the Anderson Renewal windows are wonderful (especially love the energy savings with reduced heating and air conditioning) They look great, very secure and didn't have significant reduced window size typical for other retro-fit windows that we looked at did. Anderson quality of construction - both the wood composite and the hardware were impressive. The project was generally on time even though we had to wait on some deliveries from Anderson due to back orders on custom windows and large sliding doors. Again, we anticipated some delays since we've done lots of construction and remodeling to various homes we've owned. We had one window with some issues in terms of how easily it opened and closed. Their people were out within a couple of days to fix the problem. Carol worked closely with us on selecting the windows and making sure we had all of the correct dimensions as well a good understanding of what in would entail to replace all of our windows. Replacing windows is a major undertaking requiring good planning. People who come it a project like this thinking that its simple to replace windows and they can just get prices in one phone call will probably be unhappy with any contractor / window supplier they work with. We talked with lots of vendors before selecting Murray. Carol was upfront with the challenges and the scope of the project - not some sales person who simply gave us some prices, fancy brochures and said don't worry, we'll take care of everything. Overall, totally satisfied with the company, the install and the product. Would use them again when we need to replace windows in our next home. read more

A few weeks after our renovation project began our contractor asked if we'd finalized our door and window choice as it needed to be ordered. I called Carole, the owner of Murray Window and Door because I knew if anyone could help me make a good choice quickly, Carole would. We met in the showroom where she could show me a variety of products and designs. She reviewed our kitchen plans and steered me toward the Andersen French Door and Casements, coaching me through all the options. I received the estimate, confirmed the measurements and specifications and my order was processed lickety-split. When our contractor opened the boxes to install the door, we discovered some manufacturer quality issues. One call to Murray and Lisa, customer service, scheduled a service call, ordered a replacement part and sent Martin to fix and touch up the door. Just before our inspection, the door wasn't properly closing, again, one email asking for advice and Preston was scheduled and effortlessly assesses and adjusts the door. Thank you Murray team for making this entire process a little sweeter! read more

I couldn't be happier with Murray Windows. My contact has been with Lisa and Preston. I have a house full of Eagle Windows recommended by my contractor. The glazing started oozing and dripping down the windows. The shop I bought them from is no longer in business, but Lisa dealt with the Eagle Window sales rep to warranty the windows and repair them. Preston came out, scraped every edge of the windows and resealed them with clear caulking. Thanks to everyone at Murray for making my windows look like new. read more

I can't say enough good things about Murray Window and Door! I needed to replace all of the windows in my sunroom but still keep the same look-and-feel as the original Kolbe windows that had been installed 20+ years ago. I also had to keep the cost down wherever that was possible. Lisa did a wonderful job helping me cost out the job, place my order, schedule the work, and iron out the few wrinkles we faced along the way. Preston, who installed the windows, was absolutely amazing as well. He is highly skilled, totally professional, and a joy to work with. We all know that large home projects can be scary, but this one went off without a hitch. read more

Same experience as Harris W. Very frustrating. I just ordered an entry door, no windows. They did not place order timely. Late on quoted delivery. Door had different detail than requested and agreed. They suggested a specific patch/repair, and I agreed. Patched surface cracked and raised leaving white lines and uneven surface within six months. I discovered they did not use same patch/repair material as agreed. The material they used is know to have issues for this type of use. I would not have agreed to patch/repair with that material. During the entire process the salesman was slow to respond or did not respond at all. I deeply regret not buying a different door from a different company that I was considering. read more

I broke a screen corner insert on a Kolbe & Kolbe window. These fine folks got me a new set within a couple of weeks. They worked perfect. Their showroom is awesome! read more

Carole Murray and The Murray Window team were wonderful to work with during construction of our new home. We first met with Carole during preconstruction and she was able to educate us on the types of windows and doors that would best suit our style of home. Once we got started the team delivered the windows we selected on time and without issue. Her husband Phil runs the installation crew and sent out the "A Team" to complete the work on our Centor retractable door. All went as planned and the door really makes our Great Room! Her crew of technicians were also able to fine tune the operation of the doors and windows and install the hardware so that everything operates wonderfully. We have been very pleased with Murray Window and Door and recommend them as a premier company! read more

I have Fleetwood and Sorpetellar doors and windows. I had unhappy problems with the install from the contractors (not related to Murray Window & Door) during my house build, but Murray W&D sent Preston who was super professional and fixed and adjusted my sashes and damaged weather stripping. A really good experience! read more

Had to replace a few weatherstrips on Eagle doors installed 6 years ago. Carole met me at the door and waited with me while the Wim finished his phone call, explained what it was I needed and got me out the door in no time flat. It is nice to know service 6 years after the sale still exists! read more

Preston was here this morning, and did an excellent job adjusting 3 of our Anderson doors. Preston was very professional and competent, knowing right away what needed to be done, and then quickly doing it! As a former business owner myself, I'm very aware of the importance of having excellent employees. Preston was excellent! In addition, I had numerous communications with Lisa, who was very responsive to my questions and needs. It was such a pleasure to work with Murray Window and Door! Every opportunity I have I will recommend this company because of their excellent service! read more

We purchased Eagle windows and doors in 2008 and we have been very happy with the service we have received from Murray Window & Door. We had an issue with a screen door and Lisa was able to quickly find our information and get us the parts to repair the rollers. We really appreciate to great customer service--Thank you read more

We remodeled our house in Los Gatos, replacing more than 30 single-pane windows with ultra-modern Fleetwood windows. Annie at Murray Windows devoted herself to our project. Annie gave us several recommendations on the appropriate window type (UV protection, glass quality, hopper v. awning). She even gave us several recommendations that reduced the costs of the project, with no impact on the quality of the windows or the look. We revised our plan several times, and each time Annie was patient and helpful, coming out to our house, meeting with the GC to retake measurements, and thinking ahead about several issues, such as how the windows will align with new floors and new stucco. Because the windows in our house are very large, with odd, trapezoidal shapes, our project required attention to detail and experience with installation in a home with a modern design. You can't go wrong with Annie at Murray. read more