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    Diamond Auto Sales

    1.8 (5 reviews)
    Closed 10:00 am - 7:00 pm

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    3 years ago

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    5 years ago

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    3 years ago

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    5 years ago

    Great dealership! Bought my car and very happy with the service. Definitely recommend

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    6 years ago

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    Emich Automotive - 500% Growth in the past 12 Months

    Emich Automotive

    (38 reviews)

    Southeast

    ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

    Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

    Rocky Mountain Eurosport - Close-up of the crack.

    Rocky Mountain Eurosport

    (56 reviews)

    Southeast

    What an amazing day! We could not say enough WONDERFUL things about Rocky Mountain Eurosport!…read moreFlawless transaction and Leon could not have been better to deal with! Thank you so much! This has been BY FAR the best car buying experience either one of us has ever had - hands down. Flying in from out of state for a large purchase was new for us and this was just perfect. Thanks again. We could not recommend RME highly enough. I just have to post a follow up to this review and say that the service does not end with the sale! They are phenomenal!!!! Thank you!!

    Warning to prospective buyers: I purchased a vehicle outright from Rocky Mountain Eurosport in…read moremid-March and did not receive the title until late July--over four months later. Under Colorado law, a dealer "shall, within thirty days after the sale, deliver or facilitate the delivery of the certificate of title to a purchaser" (C.R.S. § 42-6-112(1)). Failure to do so is a Class A traffic infraction (C.R.S. § 42-6-112(2)). Additionally, state law generally prohibits transferring ownership of a motor vehicle without delivering a duly transferred certificate of title (C.R.S. § 42-6-109). This dealership's delay exceeded the 30-day requirement by a wide margin. During this period, I was forced to obtain multiple temporary registration plates because the dealership still hadn't provided my title. Eventually, I reached the maximum allowable number of temporary permits, and the DMV refused to issue more. As a result, I drove with expired temporary plates while still waiting on the dealership. After multiple attempts to contact the title department without getting a response from my messages, I finally received help--but it took far too long and far too much effort on my part to get this rectified.

    Diamond Auto Sales - usedcardealers - Updated May 2026

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