They want over $21,000 for a Lexus that has nearly 80k miles AND frame damage/salvage title. Nope.read more

Salesman took advantage of me knowing that I didn't speak or understand English. Sold me a car that…read morehad a salvage title with a total loss from an insurance auction. It was not explained to me clearly what a Carfax was nor did i understand the stack of papers. The salesman said it was my fault for not bringing someone who understood purchasing cars. This is one of the worse experiences by this unprofessional and insensitive staff at the dealership.

I had a really great experience coming here. The place clean and the staff was welcoming. Mark…read morehelped me throughout the whole process and was really helpful. He was really patient and answered any questions I had. The whole process he made sure I was well taken care of. I would recommend coming here if you're in need of a vehicle. Thank you once again mark and thank you to the staff aswell.

Had an awesome experience working with Mark McGinnis at Mercedes-Benz of Denver. Super friendly,…read moreeasy to work with, and made the whole process smooth and stress-free. I love the car and really appreciated how helpful and genuine he was the entire time. Highly recommend Mark if you're looking for a great buying experience!

I had such a great experience this past weekend at BMW of Denver Downtown. The whole team was…read moreprofessional, efficient, and easy to work with, which made a big difference. Shy was honestly amazing--she was kind, genuine, and never made me feel pressured at any point. She made the entire process feel smooth and actually enjoyable, which is not something I usually associate with buying a car. You can tell she really cares about her customers, and it shows. She's a huge asset to the team. I'll definitely be recommending Shy to anyone I know who's looking to buy a BMW.

Our experience. If you are looking to buy a used vehicle you…read moreprobably should read this. Here was our experience at BMW of Denver Downtown Colorado. We purchased a 2016 BMW with 82,536 miles on it , sales person (Anthony Salazar). Upon purchased we asked every question possible about the vehicle ( car fax) ( Inspection) we purchased , Including asking more than 5 times about the brakes and rotors since we had just replaced ours on our X4 M we didn't want to have to do it on a vehicle we were purchasing and Anthony told us the car is a Certified Inspected BMW, and they inspect everything , even going as far and getting a print out claiming the brakes and rotors we fine. ( We also have that paper , you be the judge on the pictures) ( This is why we asked for the rotors and parts back when they were done so we could prove our statement). Now understand all this that we are exposing is right after we purchased the car , So we brought the car to there service department and they inspected the brakes and rotors and (Funny)said the rotors and brake pads need replaced . "Front rotors Corroded and deep pitting" Requiring attention , Estimate $1,501.88 ok so really no choice but talked to our advisor and she said she talk to the manager and he said nothing we can do , so i asked her to have him call me . He said he would take off labor cost if we could just pay for the parts, ok sounded like that's all they were willing to do and also thinking well labor is usually way more than parts NOPE. We went to pay and apparently labor wayyy cheaper than parts because it was only a couple hundred dollars off. Oh It gets better , also in our inspection of the brakes they informed us the struts and shocks front and back were toast, Leaking etc, meaning needing to be replaced asap , remember we hadn't even put hardly any miles on it , so total they wanted and extra $5,185.02 to replace those ,( pictures also included) I thought the vehicle was inspected? BMW Certified inspection??, Really starting to wonder about the inspection they do. I mean this is why most people buy used from a dealership vs and individual so they have the feeling of getting a vehicle that isn't busted up or needing more work than what the vehicle is worth . I get its used but i don't believe they didn't see or know these issues if it was inspected. And of course we could have taken it to a shop and had it inspected on a test drive right? Probably not , you aren't even allowed to test drive a car without the sales person with you let alone find a mechanic that has no business and the time to check it out right then and there. Oh and we were only allowed to test drive the vehicle in a circle a few blocks away that's it ( they have there own route you use) . Maybe that should have told us something and we should have walked away but we didn't so we want to make sure when you are buying a used BMW from BMW of Denver you don't get blind sided like we did.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

Fantastic used car buying experience, they were very helpful on financing and helping me to get a…read moregreat deal, I'd highly recommend!

The best used car buying experience I have ever . Ahmed and David could not be better! Very…read moreinformative , not high pressure, but very helpful and available. I bought from out of state. It was a great vehicle but a few questionable items turned up on the mechanical inspection( which I recommend you never buy without) and David agreed to fix all. They even assisted in getting my carrier chosen to deliver and wanted to be sure I did not overpay. How satisfying to find a really reliable group of car dealers!

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

Selling my vehicle to Carvana was incredibly easy and stress-free…read more The initial offer was exactly what I was hoping for. They did reduce it by $300 after inspecting the hail damage (fair enough), but even then it still met my goal and what I realistically expected for the car. The pickup agent was kind, professional, and very organized. He called 30 minutes before arriving, showed up exactly when he said he would, completed the inspection using the Carvana survey, presented the updated offer, and had me sign the revised paperwork on the spot. The bank wire was sent immediately, and I received confirmation from both Carvana and my bank that the money was on its way. The entire process took about 30 minutes total and required maybe two minutes of my actual time. No dealership, no waiting around, no pressure. After the pickup, I asked if I had needed to clean the car beforehand. Turns out I didn't. I had spent three hours cleaning it for no reason -- so learn from me and don't stress about needing to clean it.. The convenience and peace of mind were amazing. I'd absolutely use Carvana again. Thanks Carvana

Smooth process, easy document uploading, great service, simple process at the drop off. I even got…read morea Hot Wheel on my way out. No complaints, selling to Carvana was simple.

Interesting sales approach here…read more I called about a car and said I'd like to take a look at it and have a pre-purchase inspection done by my repair shop. They told me that my mechanic would have to come to them and that they would not let me take the car to my mechanic. That's ridiculous. If a dealership won't let you take their car for a couple of hours for a pre-purchase inspection, what do you think that says about the quality of the car? And do you really trust this dealership enough to do business with them? I don't think so.

Ariay ultimately didn't have the vehicle we needed, but we wished they had! We loved this…read moredealership and would return if possible. Sue was smart, well-informed, helpful, fun and accommodating during our search and selection process for a powerful van. The purchase would have fallen into place painlessly if they'd had the right van to meet our needs. We would recommend this cool little dealership to anyone looking for more personable service than a giant corporate circus can offer. Thanks so much, Sue! Maybe next time!

What an amazing day! We could not say enough WONDERFUL things about Rocky Mountain Eurosport!…read moreFlawless transaction and Leon could not have been better to deal with! Thank you so much! This has been BY FAR the best car buying experience either one of us has ever had - hands down. Flying in from out of state for a large purchase was new for us and this was just perfect. Thanks again. We could not recommend RME highly enough. I just have to post a follow up to this review and say that the service does not end with the sale! They are phenomenal!!!! Thank you!!

Warning to prospective buyers: I purchased a vehicle outright from Rocky Mountain Eurosport in…read moremid-March and did not receive the title until late July--over four months later. Under Colorado law, a dealer "shall, within thirty days after the sale, deliver or facilitate the delivery of the certificate of title to a purchaser" (C.R.S. § 42-6-112(1)). Failure to do so is a Class A traffic infraction (C.R.S. § 42-6-112(2)). Additionally, state law generally prohibits transferring ownership of a motor vehicle without delivering a duly transferred certificate of title (C.R.S. § 42-6-109). This dealership's delay exceeded the 30-day requirement by a wide margin. During this period, I was forced to obtain multiple temporary registration plates because the dealership still hadn't provided my title. Eventually, I reached the maximum allowable number of temporary permits, and the DMV refused to issue more. As a result, I drove with expired temporary plates while still waiting on the dealership. After multiple attempts to contact the title department without getting a response from my messages, I finally received help--but it took far too long and far too much effort on my part to get this rectified.