I had a really bad experience with this dealership. The salesperson was actually cool and helpful,…read morebut the way they do business overall is weird and unprofessional. They told me the car came with a 30-day warranty, but when problems started on the first day, they said it would be fixed. I've taken my car back to them twice now, and nothing has been done--my car still has the same issues. I feel misled and ignored. If you're thinking about buying from here, be careful and get everything in writing because verbal promises clearly don't mean much to them. I would not recommend this place.

Similar to Angel L. I had some issues with my car that I reported on day 1. It seemed simple - tail…read morelights were out, and the parking sensor was broken. However, it took multiple trips to the dealership and/or shop to get it resolved. Thankfully, after I complained about the delays, the GM Jim got it escalated - They actually picked up my car and took it in for repair, and provided me a loaner car each time. I appreciate Jim, Ely, Alex, Dan E. and Johnny (the delivery guy!) for making a stressful situation work out in the end.

I recently purchased a Toyota Prius from this company and it was a 10/10 experience! Erik was so…read morenice ,understanding, and extremely helpful. Easiest car buying process I've ever done highly recommend!

Quality, service and price, Eric rung the bell on all three, excellent car buying experience,…read moreAAA+++ recommended!

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

My husband recently needed to get a new car and wanted the same car he used to have prior to his…read moremost recent. We found only a few in the area, with Custom Cars West having the best prices. Even though they don't come with dealer warranties here (they're not a brand dealership obviously) the price of the car + the added warranty was still cheaper than the other cars from nearby dealerships. We worked with Victor and he was efficient in letting us test drive and getting all our paperwork ready. So far we're very happy with the car - no obvious issues or troubles. Works as expected. Also Victor didn't think I'd write a review for him unless I did it in the office so I'm proving him wrong. You're welcome! :)

Zero stars - Repeated car stalls post-repair nightmare with Custom Cars West. They are not a…read morereputable or serious business. They don't stand behind their cars. I bought a 2012 Mini Cooper for my High School daughter that stopped twice while she was driving and had to be pushed out of the road to safety. I have had the car 32 days and its been towed twice and "repaired/fixed" 3 times and now has a check engine light on. If you want a car that looks good on the outside and will break down every week Custom Cars West has got a car for you. Never trust a business that, when given the chance to make things right, chooses silence, delay, or the cheapest patch instead of taking real responsibility. Thanks Aaron for helping me purchase my High school daughter a car that has stranded her on the road twice.

Roger Garcia listened to us, was responsive and helped us close the deal quickly. Highly recommend.read more

Nelison! what and amazing human! Helped me get my 1st car, was transparent with me and took his…read moretime to explain things! The whole shop as a whole is one pf the best auto shop ive seen! Forsure getting another car from here! Much love!

Do not trust these guys. They sold me a vehicle missing a catalytic converter (which is ILLEGAL)…read moreand then tried to play it off and tell me that specific model didn't come with an underfloor cat. These guys are grimy scam artists- don't trust them one bit, especially Cesar! Spend your hard earned cash elsewhere!

Be sure to have a pre-purchase inspection done on any vehicle that you are considering buying from…read morehere the car I looked at was a Toyota Prius and it was filthy huge Hole in the carpet on the driver side driver rear tire was exposed scraped off metal .rim it is in a good location for test rides though

We bought a 2010 Toyota Sequoia back in May 2020. Even though it's 10 years old it was in…read moreabsolutely great condition! Leather was great, car was clean and of course the best part was he was correct when he said the vehicle inspection passed with flying colors! Nothing was wrong with it at all. So we still took it to our mechanic after we bought it and it did pass with flying colors! We have had it a little under a year and it's just the best! It's a beast going up our icy one lane mountain road and has no problems at all. We are so happy with our vehicle and it was nice doing business with Ed as well! Highly recommend this dealership.

Got a 2011 MBENZ E350 from Dmitriy - best price in town for a 48K miles car. Nice family owned…read moredealership and friendly service. Highly recommended and I will buy from them in the future.

It's been a month since we purchased an SUV from this location and we absolutely love our purchase…read more From scheduling our appointment, to a very short and brief period of paperwork, we walked off the lot with our new baby on four wheels! We have already traveled near and far with our new vehicle and got a follow up call from Mason, our customer service rep. Nick, and his team polished our car and also made our interaction quick and easy. We did have to drive another location to complete paperwork, however, the distance was only 4 mins away.

I bought two vehicles from this dealership in 2020 everything was great! Except for the cars. They…read moreoffer a two month 2,000 mile warranty which is great! And you would think for a dealership with a service dept on site they would diagnose and correct all of the problems before they sell the vehicles, but they don't. They either patch them up and hope you don't notice for two months or I have the worst luck in the world. The vehicle I bought myself ended up being in the shop for at least a month after I discovered it's issue. Thank God I found it a week before my warranty was up or I would have been on the hook for the $5,000 it cost to fix the problem. But it didn't come without a fight. It took the dealership two attempts to fix the vehicle. The first time they fixed the wrong thing, and when I told them I was still having the same issue they told me they weren't going to fix it. We eventually got on the same page and they took my vehicle for another two weeks and finally repaired it. For that I'm grateful. But now the vehicle I bought my grandmother had the check engine light come on. Mechanic comes out to give it a tune up and finds the spark plugs are covered in oil. Boom! It needs a new valve seals. My mechanic says "it looks like it's been this way for quite some time". I bought the car less than a year ago. Unfortunately the warranty has expired on this vehicle. So I'm on the hook for this one. I'm not saying don't buy a vehicle from this dealership. But I am telling you to take your car to a mechanic as soon as you drive it off of the lot to find any issues before your warranty expires. Because from my experience it doesn't seem to me like their service department has their customers best interests at heart.

Classy people with no hard sales pitches. I felt I was cared for and treated well. I highly…read morerecommend this car dealership to anyone looking for a new or used vehicle.

I have a 2019 Lincoln MKZ hybrid. I am about to go on a 1500 trip and going to tow the MKZ on a…read morecar dolly. There is an officially Lincoln motor YouTube channel and there is a video specifically on towing an MKZ. The video goes on to say that the hybrid can go on a dolly, then next clip was how to set the car up for flat towing. Went on to say to turn on the car (not start it), hold the brake and press N, Then turn off the car. I simply called landmark to confirm if this step needs to be done for a dolly or if this is just flat towing. I talked to 2 different people in service and not one person could confirm for me what the correct process is. I'm a little shocked because I see Lincoln's being towed behind RVs all of the time but ya, no one in service could help me out. All they said was refer to the owners manual, so I asked them to pull it up and they made every excuse not to do help out, said they could call me later on.

They fulfilled my service request. They recharged my A/C in a quality fashion. It was a great…read morevalue (found them off Groupon). And they were able to diagnose a faulty front strut installation on my 2003 Gold Jaguar S-Type to boot!

Amazing service. They charged me the lowest amount possible and were quicker than expected. Vlad is…read morea kind person.