Well............the food was great. We walked in on a weekday, and I asked them how much the buffet was. They informed me it would be $7.49 for both the buffet items and the Mongolian Grill. I thought it was reasonable, so my mother and I decided to sit down. We went and got food, sooooooooooooooo much better than Jumbo, They could learn a few things from this restaurant about quality. However, the service was the worst I've ever experienced at a buffet. The lady brought us soft drinks with no straw, and we had to wait 45 minutes for a straw. She finally brought us one......BUT........Since we arrived at like 3:20pm or so, I guess our dining ran into dinner time, I had gone up for more food, and saw that they had put crab out, and went and got crab. At this point the lady asked me if I wanted to be charged for dinner??? What the hell! All I did was go back up for more food, and she wants to charge me more for dinner. When I told her NO and that I'll just put the crab back, she told me I could keep the crab..........But during this time, the other lady that was running the place went over to my mother and informed her that we were going to be charged for dinner, which then caused my mother to tell me to leave the crab. I thought this was totally outrageous for them to do this. It ruined the buffet experience for both my mother and I, and she does not even want to come back even though she thought the food was OK.
Let me give the owners a few pointers:
A. If you don't want lunch customers eating dinner items, cut lunchtime off at
2 or 2:30, that way most of your customers will be gone by the time you have dinner items out at 4PM, and you wont have a customer relations issue in the future.
B. Have the customer pay BEFORE eating. This is what most buffet restaurants do, and it eliminates the confusion of a lunch or dinner price. They pay beforehand, and therefore cannot be charged more than what they paid when they walked in the door.
C. If you fail to do both A and/or B, and a customer eats dinner items, realize that its your fault for not taking steps of A and/or B, and eat the cost. Don't confront them and threaten to charge them dinner even though they came for lunch. There is no sign posted of what is a "lunchtime" or dinnertime" item, so it can be confusing.
In the future, I hope you will treat your customers with more respect than what was shown to me and my mother. I felt that absent the terrible customer service, we would be going there a couple times a month. I wish this business all the success in the world, because they truly do have wonderful food. read more