ARS is expensive. HOWEVER, the work is great , they are on time, on schedule, high quality, above…read moreand beyond, but yes, the prices are on the high side. We have used them at our home and our business, and they have never disappointed. Tom was amazing when he stepped in to resolve an issue with installation, and Adam was great scheduling the whole process. If you have to have it done now, and done right, they are the people to call. However, If you need it done "whenever", and you are looking for a lower price point, then you may want to consider other choices.

Instalación went well Good job competitive price…read more First service visit was a disaster supposed to be 10-2 no show Next day fine I'm giving a five because I was so pleased with the process price and result of puchase Candace on the phone and Axel on the installation

We had a backed up sewer pipe two weekends in a row. There aren't many plumbers open on Saturdays…read morebut these guys were. When I called the answering service called us back to let us know when they could get here. They were here within a couple hours and were able to clear the line so we could use it. It backed up again the following weekend and we called them again. It wasn't cheap but on a Saturday, I wasn't looking for a bargain... just someone who could fix it! They cleared it again but we eventually ended up having to have 120 ft of new pipe laid as the pipes were old and broken. They did a great job though and were very knowledgeable and courteous!

I had a clogged toilet that i could not resolve. so I call ARS to see if they could resolve this…read moreproblem. When speaking to the person on the phone and I ask what would the charge be to unclog. He said there is no charge to do a simple unclog. I repeating this 5 times and got the same answer. So I schedule the appoitment. When the tech arrive he looked at the situation and proceeded to tell me this would be $300. How do you go from free to $300. What a bait and switch. This is why you never call a company that advertises on TV. I will not call them in the future for any issues I might have.

To say this is the most abysmal provider is an understatement…read more Booked an emergency repair on Saturday, February 14th and was given a four hour window for repair services. Three hours into the timeframe, I received a call saying the plumber was too busy to get to us. Agreed to move the appointment to Sunday, February 15th between 8 AM and noon. It is now two hours past that repair window and despite numerous calls to ARS, promises of escalation and dispatcher return calls, no plumber and no return phone calls have materialized. There are so many other choices and I am so grossly disappointed I wasted two days on ARS. Look elsewhere, not worth it.

Had ARS come out and checked both of my units they told me I needed new air ducks in my Plenum had…read moremold and mildew in them so I need to replace that showed me pictures. quote me a price with the understanding they were gonna place everything then when they came to do the job they weren't replacing everything just hit and miss So I got a second estimate and the next air conditioning company didn't understand why they said I needed to replace any. They couldn't find any mold mildew in the Plenum took me up and showed me ARSR thieves it was all about the money, not taking care of the customer they will rob you blind. Do not use this company. . I have also asked for a receipt for the annual AC check up, they refuse to give me one

In September 2026 JohnMoore service company installed a new HVAC system which included Trane air…read moreconditioners. We also became members of their VIP program that offers a free AC check and heater check in the spring and fall, respectively. Our first spring AC check was on April 1, 2026. We did not expect to have any repair costs because it was a brand new system, installed by JohnMoore. However, there are 4 filters that were replaced. Our bill totaled over $1500. We were shocked. I looked on Amazon prime for the cost of the exact filters that were installed. The cost was $200 ($50 per filter). I questioned the total of our invoice and asked for a breakout of what we were charged. For example, how much was charged for the installation of the filters and how much was charged for the filters themselves. The customer service representative I spoke with, Monet, did not have as friendly a customer attitude, compared to that of the sales team, service techs and the installation team. She informed me that she could not give me a breakout of what we were charged. However, she did give us a credit of approximately $459. So we paid ~$1,000 for the installation of four filters which cost a total of $200, making the service fee $800. Every other service company we deal with provides a breakout of labor and parts. This experience makes me question John Moore's service practices. I hope the owners of JohnMoore read this and make improvements in their customer service, including providing their customers with a breakout of costs.

TV ad is false. Charged $150 dollars to come out and look at…read moreour AC ducts for cleaning. Person said it would be $600 per vent x 10 vents....$6000.00 to clean the ducts. I think they are way off. Changing the ENTIRE AC duct trunk line and vents was only $3500 thru another company. DONT DO JOHN MOORE UNLESS YOU WANT TO PAY a $150 "free" SERVICE CALL FOR THE RIGHT TO EARN YOUR BUSINESS. ZERO STARS! After reading thru every review on here. It will be a GREAT DAY for HOMEOWNERS when this scamming company goes out of business.

Very professional and reasonable. I have been using them since 2008. I highly recommend checking in…read morewith them before calling anyone else.

I am very pleased with this company. If I could add more stars I would! The people that came to my…read morehouse were very professional and respectful of my property. Greg even took the time to help me understand what they replaced and how it worked using the broken piece as a demo. Highly recommended!

Express Hydro Jetting was outstanding. I needed my main drain lines replaced due to severe root…read moreintrusion, and after a really bad experience with another company I found on Google that was predatory and trying to overcharge me, I'm extremely glad I trusted my gut and declined. From the start, he was professional, transparent, and communicated everything clearly. No scare tactics, no upselling, just honest explanations and fair pricing. He went above and beyond to make sure the job was done right and that I felt comfortable every step of the way. Hiring contractors can be stressful, but this was the complete opposite experience. If you want someone ethical, skilled, and trustworthy, Express Hydro Jetting is the one to call.

Perfect! All you could wish from a contractor. Brandon did a…read moregreat job replacing our water heater. - Perfect communication. Very quick to reply. I wish all contractors were this responsive. - No non-sense. His approach is practical to ensure his solution is the best fit for you. - Competitive pricing. Reasonable cost without cutting corners. I will definitely keep Brandon in mind for my future projects.

Eric seems to be out of business at this time. No answer at work and the cell phone is not in…read moreservice. He has been an honest person and the work is fine.

If i could give a negative Star i would! I waited on them all day and at 3:00 i received a TEXT…read morefrom them Simply saying "Your Appointment has been Cancelled". I called that number and no calls were accepted. I called another number for them and the guy that answered was extremely rude. He eventually told me their truck broke down. Well, that sounds like a problem alright but no reason for him to be rude to me. He refused to give me his name & he hung up on me.

The Extra Mile ! My request was met well upon calling... an…read moreappointment was scheduled to be within a couple hours. Jarrod showed up as promised, reviewing the issue and clearly laying out the process and potential pricing going forward. His work was professionally thorough and effective, leaving zero mess! To my surprise, I later saw on my Ring camera that Jarrod had also brought my recently emptied recycle bin from the curb to its place adjacent to the house. A clear 10 out of 10 for Jarrod at Nick's Plumbing

It was New Year Adam (the day before New Year Eve) and I have just purchased a property. The…read moreexisting water heater was nearly 20-years old and needed replacement. I looked around and it looked like Nick's provided top quality work and service. I called and miraculously, I got an appointment for them to come take a look the very next day (no price quotes could be given over the phone; RED FLAG #1). NICK'S, I I've had a terrible experience with your company. I requested replacement of a 50 gallon water heater. The plumber came out the next day, which was New Year Eve. I was told it would be just over $5k to replace, I declined and was offered a reduction to $4,900.00. I accepted, expecting the service that comes with that type of fee. The unit arrived and was installed. In the process, the wall frame and sheetrock were damages. They also left circular scratches on my wood flooring. But it doesn't stop there. In the next day or two, I discovered that there was no hot water. I later looked at the unit and noticed that the unit is not a 50 gallon water heater. I called to return the unit, and take my money back. The struggle to terminate the service two days later (given the New Year holiday) was one of the largest pains I have encountered and some of the worst customer service I have experienced. A link to the recording from the first manager is below. I wish I recorded the second conversation as it took the inappropriate interaction of words to another level. I am a business owner and I would be absolutely appalled and embarrassed if my employees treated anyone the way I was treated by your company. I will never be a customer of Nick's Plumbing, and I will absolutely tell everyone about my experience. I wish I had read the reviews of your company prior to initiated horrible service. Ultimately, the threatening of legal action to recover the funds I paid is what it took to have them come out and remove the unit. My original unit was not returned, and I was left with two hoses connected together and no water-heater. Please listen to this recording, and to all those reading this review, trust all the reviews on here about the horrible experience. https://netorgft10894116-my.sharepoint.com/:u:/g/personal/adam_corralfirm_com/IQCp766c9xBwSo-4ct1LmXWfAc7DViHLJd3cxR319InvCKA?e=QbjeaV