OUTSTANDING service. Our neighborhood has had extensive damage to the grid due to the recent…read morestorms. My AC was not turning on and the house was gates of hell hot on a saturday nite (after 21:00). Called ASAP sunday at 930. Alex was at my house (on his day off) at 11:30. He quickly diagnosed the problem and educated me on some features of my system and how to diagnose certain issues and got my system running in no time. Very reasonable fees and VERY friendly. I finally have a New HVAC serviceman after my old one retired years ago. Great find!

This is the best company for A/C and heating. I have been a customer for MANY years and they are…read morereliable, on-time and do a great job. They quote fair prices and are a family owned company. If you don't know who to call for A/C or heating service, call ASAP. One time, when I was very pregnant with my son, the heater went out. They were booked but still arranged to come over and get my heat back on!

Bad business practice. I previously used this company when they were called Elite Comfort and gave…read morethem a great review. However, that's not the case with this new company, Air Tech. While the technician was professional, the estimate they gave was outrageous. The technician said I needed a new evaporator coil. If you look online, you'd be hard-pressed to find one for more than $1,000. He mentioned it would take two technicians and six hours to complete the job. Even if we assume the technicians charge $100 per hour (which is a stretch), that brings the labor cost to $1,200, and the total so far to $2,200. Let's add a 50% markup for the company, which brings the total to $3,300. That's still high, but they quoted me $4,980! Obviously, I shopped around and found a much more reasonable estimate--nearly 50% less from a reputable company. The bad business practice here is charging nearly $100 for the diagnostic, knowing the estimate was outrageous. You could literally build a business around giving inflated estimates with the sole intention of collecting diagnostic fees.

To start off with, I have no idea why this profile says im in CA. I'm in humble tx…read more I've used them for 10 years. They've installed 2 systems of mine, and loved them until a week ago. A human sized hole in my attic, the crew cut down to 1 guy, "finished" at midnight, but the system is still unbalanced and the job is still not finished. I DO NOT BLAME THE INSTALLERS. It was a really young crew which i loved to see because we desperately need people in trades. They all were well versed in everything they were doing, knowledgeable, and had a hell of a lot of hustle. Accidents happen, and I get it. I blame the company, its safety protocols, and the complete lack of response to my continued requests of a quality check (which i'm now getting after a week and the system is unbalanced b/c no dampers were installed)and a phone call from someone in mgmt to discuss my concerns...But also, I think Alpine Investments (private equity) is now the owner of Apex Solutions, which i believe jointly owns Air Tech with an individual in houston. So the inability to email anyone (info@elitecomfortservices.com as stated as their email to reach them at DOES NOT EXIST), reach a manager, speak to someone other than a service tech/scheduler...all by design. After this all happened, i recieved an invoice the following morning. YOUR OWNERS FROM OUTSIDE DON'T CARE ABOUT YOUR CUSTOMERS.

Today I met Garrett for the first time when he came by to run a wellness check on each of our three…read moreTrane units. I was impressed with his professionalism, his courtesy and his commitment to servicing those customers who have entrusted Comfort King with their HVAC needs. Although our initial discussion last year did not go well, he more than addressed any previous concerns I may have had during the ownership transition period. I appreciate Garrett reaching out to me to reset our customer/contractor relationship. I can assure you that I will be a Comfort King customer from this point forward.

I did report an issue with the air condition the lady told me the charge will be by the technician…read more- the technician was very professional and gave me 145 dollars charge I decided they send me the invoice to the mail abd pay - the next 3 days the ait condition failed again try to call but they did not answer- due to my schedule I only can call certain times - then I got the invoice for around 250 - finally they did answer - and they did not like that I told them if I would have paid you that day would be 145 and still the problem is not fixed, the next thing she said you are unhappy - we won't charge find someone else. they just made me loose time - and who knows what they did for real - and still I don't have it working. the technician has better customer service than the people that answer the phone -abd office- and due to tgat he did not have the opportunity to check what he overlookEd- at least I won't be charge but definitely the people on the phone worst customer service abd very opportunistic not as honest and professional as the technician - advice pay at the moment with the technician otherwise they will take the chance. again at least they cancel the charge for a service not given and I am bringing another company to tell me what it was done to the unit which I told the lady I will do.

I cannot recommend using this company for AC repair or service. My elderly mother called on…read moreWednesday because one of her air conditioning units was not working properly. A service technician came out and informed my mother that the unit had no refrigerant in the system. He further instructed her it would be another $500 to replace the lost refrigerant. My mother became skeptical when he wrote all of this out on her notepad after he requested some paper. An estimate for repairs and diagnostic statement was not on the company's letterhead. After my mother contacted me; I called the number and requested a call back. No one from the company ever returned my call. I will not mention the specific tech's name for privacy concerns. I redacted his name from the business card he left. The repair tech requested $562.47 with no parts or service work performed, which was promptly paid by my mother. Furthermore, the things he said were wrong with the system were fine according to the other company we hired. The air conditioning problem was a faulty evaporator coil. It had nothing to do with power capacitors as he suggested on the notepad. The work was performed today by another company and completed in a little over 3 hours. I took photos of the faulty evaporator coil, business card, service technician's diagnosis and ridiculous invoice he wrote on our memo pad.

AC went out on a 98' Sunday and David Gonzalez came out within 4 hours and fixed the problem-…read morecapacitors bad... What a pleasant experience with David! He was professional, kind and very knowledgeable! Though I have a MVP with another company ( they didn't even grace me with a return phone call), I will be switching over to Woodlands Air for all my future work. Thank You David Gonzalez! You are truly a blessing!

I felt my upstairs a/c unit was not producing cool enough - I called Thermal due my local…read morecontractor recommended. They seems very transparent and informed me the outside condenser and inside evaporator are with replacing vs. attempting to fix my 23 year old unit. Especially considering the Freon for the older units is extremely expensive. A major plus was them having all of the parts in stock versus having to wait for back order ones, I will continue to do business with them. They even showed me how to keep condensation drains clean and condenser coils as well.

Thermal Heating And Cooling came out at night to diagnose the issue with my AC when my upstairs…read moreunit failed. Had the issue diagnosed quickly and had a solution in place. After having issues finding the blower motor found a temp solution. Ultimately they were able to solve my issue with a week. If you're looking for knowledgeable and affordable HVAC company this is the one for you.

Called and needed an immediate fix to my A/C & heater. Diagnosed problem that I needed a new Motor…read morefor my Goodman A/C unit & they fixed it within an hour. Maybe a bit high of $800 to replace but they were responsive, quick to fix & out the door. So would recommend!

Always prompt and on time. Great service, and friendly. Using Expo for years And will continue to…read moredo so.

Robert, the owner of Pristine Air, came out to evaluate a malfunctioning A/C unit. We discovered…read morethat it was broken beyond repair and would need to be replaced. Robert quoted me a fair price and offered several options for payment and financing. We settled on a date for the replacement. The replacement crew arrived on time and completed the full replacement in about 4 hours. They were courteous and professional throughout. Robert stopped by later in the day to personally ensure everything was functioning correctly, which it was. Overall, Pristine Air made what could have been a very stressful situation - loss of A/C during the Houston summer - a breeze. I really appreciated their professionalism, high-quality work, and complete transparency. I would gladly recommend Pristine Air.

We contacted Pristine Air for a quote for a new system ac/heat with heat pump. They came out gave…read moreus a quote, we agreed with price schedule a day to come install. They showed up at the time they said they would started working immediately. When they completed the service, they had us look at everything make sure we were completely happy and we paid them. I would definitely recommend them. They were outstanding friendly didn't try to nickel and dime you or try to add extra items. If I could give 10 stars, I would!!!!

We have used OAS a couple of times, including them taking the time to locate a "hard to find" part…read morefor our heater. Having repairs completed is not convenient-(both our AC and furnace), but it's nice when you have technicians who finish the job and it works! (Even if it didn't-I would trust these guys to come back and complete the job!)

This company is a complete scam. They sent a technician out to our house last week. We called them…read morefor a routine cleaning. Two new parts and thousands of dollars later. The AC was making so much strange noise that our plumber said "the guy who fixed your AC made it worse." It sounded awful. Came back from vacation and the unit is completely dead. They obviously broke it. Avoid at ALL COSTS. I am so angry we called them.