They haven't even finished replacing all the glass but I wanted to post. They have been excellent…read morefrom start to finish. Professional, great communication, friendly and cautious. I replaced my sidelights, dormers and three upper windows in the family room. I can't get over the difference. In the front, I went from grids to grid less. It is amazing!!!! I would give them 10 stars if I could and will definitely call them for any other window needs that come up.

We sent a request for a quote & they responded quickly. They offered a date/time & we accepted but…read morethey never showed up.

Robert did a great job at a reasonable price. He fixed a window that was broken due to a golf ball…read more And also did a glass for the dining table top. He can in to take the the measurement and then replaced it on the day, he said he would. He didn't ask for any money upfront and I provided him with the full payment once the job was done.

Excellent service...fixed our broken window quickly and did the job right at a reasonable…read moreprice...Will definitely call again!

Javier was great. WE had a phone call to clarify details and although he wasn't at the shop when I…read morestopped in he followed up with me and I had my shelves delivered to my door in 2 days. Perfect match to the one I had. Javier also saw a few other window panes that needed work at my house and started quoting. We have a check in scheduled next month.

I needed to have a shower door removed in order to install new hvac and then re-install the doors…read moreafterward. I arranged with this company to do the work and we decided on the cost and the time they would arrive. I called them mid-day (a few hours before they were supposed to arrive) and they said they were coming and to send photos of the shower door. I sent the photos and followed back up before they were arriving to make sure everything is ok. They stopped all contact after that last call and I never heard from them. I called a few more times to see if something happened and they were still coming but no response. I had to pay double to get someone out on overtime pay to do the job as we could not push back the hvac install. This company really screwed me over and I would not recommend them to anyone.

Don and Team are professional, proactive with their communications and skilled at their profession…read more They clean up the job site when done and are generally, a pleasure to work with. We've had them do three separate jobs at our house and had the same, positive experience each time. I wouldn't hesitate to use them again or recommend to my friends and family. Philip K.

Bought a flip house 2 years ago. The frameless shower door was not installed correctly and starting…read moreto come out of the wall. I called Don and he stopped by to check it out. He could have told me to replace the entire door and do it right - but instead, he applied silicone (a step that was previously skipped) and suggested we watch and wait. If this doesn't do the trick, to call him, and we'll look at a replacement. Since he only had to apply silicone, there was no charge. I WILL DEFINITELY call Don if I need a future glass repair. Friendly, prompt, professional, and not out to do you wrong. Highly recommend! Thank you, Don!

Twice. TWICE this place has wowed me. Twice they have given me something I needed and refused to…read morecharge me. Granted, both were simple but it rare to find a place that lives by complete customer service. Some 15 years ago they made and installed a new shower in my home. Twice in the past year I've gone to them for small needs (only one related to the shower) and both times they just gave it to me. The people here are equally friendly and professional. I am very impressed.

Good quality and value. Used several times. Only had one issue, which was resolved.read more

The day after Christmas there was an attempted burglary at my home that resulted in a broken…read morewindow. I called out a window replacement company that is owned by someone I know but they only do full window replacements and they do not normally do glass installation. Overnight it occurred to me that rather than do an entire window replacement I could simply have the pane replaced that was broken so I called Lone Star Glass & Aluminum after finding them in a Google search. The woman who answered the phone had a very flat affect and did not seem very friendly, in fact I she came across as annoyed. She told me they couldn't get anyone out until the next Tuesday, as Monday New Years Day, then asked me what size the glass was that needed replacing. I gave her the dimensions and she paused then let me know it would be $180 for that piece of glass to be installed. I told her that it had to be replaced as soon as possible, and if the following Tuesday was the soonest they could come then I guess that would have to work. Later that same afternoon, the earlier mentioned full window replacement guy came by to give me a quote to fully replace the entire window grouping, and he also said he could likely send someone by earlier to replace the glass if I went and bought the pane, the plastic trim, and had everything ready for their person. Since the temperatures were going to be below freezing for the following few days I said yes please come and install it, and went to buy the glass, which cost me about $60. As rotten luck would have it, they weren't able to come fix it after I bought the glass, so I just held on to it until Tuesday when Lone Star had said they could come out. On Tuesday morning (the first day they were open since I bought the glass) I phoned Lone Star and spoke to the same woman with whom I had originally scheduled my appointment. I told her I had a friend who had offered to install the glass if I purchased it but that it didn't pan out and asked if they would have any issue with installing the glass that I had purchased. She said that she thought that would be fine and took down my phone number. When the workman from Lone Star came to install the glass he was very pleasant, and he got right to work. In less than 20 minutes he had the broken glass out, the new glass in, and the work looked good. He told me he'd come back in a couple of days to scrape off the residual putty after it dried. No problem up to here, but then he gives me the bill...$180. To say I was surprised there was no discount for me supplying the glass and plastic bead would be the understatement of the century. I was not expecting a lot, but figured that $50 off wouldn't be unreasonable since Lone Star saved time on labor (they didn't have to measure and cut the glass on-site), and they had zero material costs except for some glass putty. I asked him about it and he told me that the glass only cost about $10 when they install it - I'm thinking "So give me $10 bucks off" but I didn't say anything to him; I decided instead to call the office after he leaves. When I called, I again get the same woman I spoke to the previous two times I called in. I told her that I was unhappy that there was no discount for providing materials and she offers several items: 1.) She says she thought they were doing me a favor by using my materials, says most companies won't do that. 2.) Says that the amount of glass they used was worth about $5. (I have no way of knowing who's telling the truth about that but I've now been told $10, then $5 for the cost of the glass installed). 3.) Says they can't send a workman and a truck out for less than their minimum charge 4.) Abruptly asks me how I want to pay for the service, which I thought was exceptionally rude of her when I'm presenting a complaint. I told her I had already given the workman a check. For kicks, let's say that the monthly expense to operate the work truck the man was driving is $700, and let's assume he makes $30/hr including benefits. Let's further assume he does 8 glass installations per day which are only at the minimum charge of $180. Assuming 20 work days per month, the truck costs $35/day to operate which means that if he had spent a full hour at my house the cost would have been $65 in hard costs to the business to have him here. He was here for about 30 minutes but let's disregard that use round numbers: 180-65=$115 profit. So service call profit is around $105 per call after labor, or $16,000/mo. They aren't exactly losing money as the woman would have you believe in her third point above. I am appreciative that they installed my glass because it would have been a waste for them to not have used it, but I think it's unfair to expect me to pay the same amount when I actually saved them money by getting their guy to his next job faster. Bottom line: Great installer and workmanship, terrible customer service.

I needed glass and a window replaced- they sent someone out on a Saturday for a quote. Not only did…read morehe quote me, but he was able to replace the window immediately. Everyone I spoke with was polite and eager to help. I highly recommend this company and will definitely use them in the future!

I needed a window repaired in my house. They got the job done quickly and professionally. They are…read morevery affordable . I would definitely use them again if the need should arise.

Highly recommend Angel and 3 Queens! He replaced 4 windows and 1 patio door on my condo. I'm…read morealready noticing the new ones are much quieter, look much better, and I'm sure will be more efficient next winter too. The manufacturer (Burris) made 1 window not according to the order specs, so I would ding them a star for that, but that's not Angel's fault and he communicated clearly with me about the solution, and came out to fix it quickly with no extra charges. Very affordable because he doesn't have separate sales staff (no 2-hour sales song and dance here) and lots of overhead like the big name window companies do.

They replaced all the windows in my house for a fair price, everything was quick and easy and I…read morecouldn't be happier. I love the windows.

Over the past 2 years we have had Alberto and his son install 2 shower stall glass enclosures in…read moreour home. Both times they were very competitive on price and the jobs were great. We have had a small problem with one of the doors due to a hinge adjustment. They promptly came out and fixed the problem. At no cost. They are some of the best people I've worked with and we couldn't be happier with them. I highly recommend them if you need glass work at your home. Customer service is very professional and couldn't possibly be better.