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    Devon Self Storage

    3.0 (2 reviews)
    Open 9:30 am - 6:00 pm

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    1 year ago

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    2 years ago

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    CubeSmart Self Storage - CubeSmart Self Storage

    CubeSmart Self Storage

    (13 reviews)

    While the storage manager Joe was nice ( when I finally got ahold of him!!) I literally had tried…read moreto get in contact with him for over six weeks. Multiple phone calls and emails. He did return one or two emails after I bombarded him with phone calls, messages and multiple multiple emails, but his response always had very little to no information. I would then try to call to leave a message having to run the gauntlet of multiple computer trees just to get to his answering machine. No one ever once picked up the phone and I always ended up leaving messages that I wondered if anybody ever listened to When the day came that I was going to move my car into storage That was the same day Joe FINALLY called me and He told me I needed insurance and registration on my car in order to store it! I was never told that the car needed insurance and registration for it to be stored. It does not list that anywhere on your paperwork, and the manager never bothered to mention it to me. I literally had to call to cancel the tow truck 15 minutes before they were supposed to pick up my car to take it to CubeSmart !!! I'm very very disappointed in this storage space. Joe told me that he honestly has so many customers that he wasn't able to keep up with everything. While, I feel bad for him being overworked and I appreciate his kindness. It's still didn't help me in my situation. I was still without a vehicle storage space at the end of November when all of the spots were filled. I had reserved this space for at least six weeks but received no information on what was needed to store my car. This Also made me scramble like a maniac to try to find another spot before the winter weather rolls in. Overall, a really frustrating and upsetting experience. Luckily I ended up finding a much better storage facility that specializes in sports cars and who was upfront and very easy to communicate with from the get go. And this storage is cheaper than your space. Overall, I'm very disappointed in CubeSmart. Impossible to get a hold of anyone and not clear about storage requirements , no follow-up, no return phone calls. Forget it -never using CubeSmart again.

    I never write reviews…read more I've wanted to.. There have been countless occasions I go to pay my bill after work (2-4pm usually,) during business hours, to find the doors locked. Sometimes there will be a note on the door saying "back in ten." But even after waiting ten minutes, nothing. I pay cash for this because I'm a server and never go to the bank. I also live an hour from here so the unreliable hours are a killer. I expect them to be open when they say they are. Or return when they say they will. That's not why I'm writing my review though. I can handle that. I've had my unit here since 09/18. I've paid $168 plus the $12 insurance every month. Sometimes it's late and they call me 100 times to remind me. But whatever-- Today I go to pay my bill and it's suddenly $30 more a month. No notice. No email. No phone call. For the first time in my life, I'm unemployed. We're in the middle of a pandemic--I'm relying on unemployment insurance and my savings to survive... And here's CubeSmart raising everybody's rent. This company is awful. They can't even be present for the few hours a day they are supposed to be, can't pick up a phone or send an email to get in touch with a long term renter. And are raising prices just because they know people are desperate and have no choice. I'm disgusted. As soon as I can I'm going to try and get my stuff out of here. Once I'm even able to leave my house that is. Long story short--this is a company that doesn't give a single thought about you or your needs. Just a profit and the hope that they can end up taking possession of your unit and selling off your stuff. With so many storage options I'd rather go back to uhaul, or even a smaller type facility. Stay away. And if you need them, stay only as long as necessary. Signed-- Frustrated customer

    Devon Self Storage - selfstorage - Updated May 2026

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