Lilly is amazing she and the owner have always worked with me. i am forever grateful. Lilly goes…read moreabove and beyond place is clean well organized.

From the owner: Find a storage unit that fits your needs today! Need storage in Chelmsford, MA? iStorage Self…read moreStorage is conveniently located near Friendship Park, offering small, medium, and large units with drive-up units and vehicle storage. Ideal for customers in Westlands and surrounding areas. Stop by today to learn more. Proudly owned and operated by National Storage Affiliates.

While the storage manager Joe was nice ( when I finally got ahold of him!!) I literally had tried…read moreto get in contact with him for over six weeks. Multiple phone calls and emails. He did return one or two emails after I bombarded him with phone calls, messages and multiple multiple emails, but his response always had very little to no information. I would then try to call to leave a message having to run the gauntlet of multiple computer trees just to get to his answering machine. No one ever once picked up the phone and I always ended up leaving messages that I wondered if anybody ever listened to When the day came that I was going to move my car into storage That was the same day Joe FINALLY called me and He told me I needed insurance and registration on my car in order to store it! I was never told that the car needed insurance and registration for it to be stored. It does not list that anywhere on your paperwork, and the manager never bothered to mention it to me. I literally had to call to cancel the tow truck 15 minutes before they were supposed to pick up my car to take it to CubeSmart !!! I'm very very disappointed in this storage space. Joe told me that he honestly has so many customers that he wasn't able to keep up with everything. While, I feel bad for him being overworked and I appreciate his kindness. It's still didn't help me in my situation. I was still without a vehicle storage space at the end of November when all of the spots were filled. I had reserved this space for at least six weeks but received no information on what was needed to store my car. This Also made me scramble like a maniac to try to find another spot before the winter weather rolls in. Overall, a really frustrating and upsetting experience. Luckily I ended up finding a much better storage facility that specializes in sports cars and who was upfront and very easy to communicate with from the get go. And this storage is cheaper than your space. Overall, I'm very disappointed in CubeSmart. Impossible to get a hold of anyone and not clear about storage requirements , no follow-up, no return phone calls. Forget it -never using CubeSmart again.

I never write reviews…read more I've wanted to.. There have been countless occasions I go to pay my bill after work (2-4pm usually,) during business hours, to find the doors locked. Sometimes there will be a note on the door saying "back in ten." But even after waiting ten minutes, nothing. I pay cash for this because I'm a server and never go to the bank. I also live an hour from here so the unreliable hours are a killer. I expect them to be open when they say they are. Or return when they say they will. That's not why I'm writing my review though. I can handle that. I've had my unit here since 09/18. I've paid $168 plus the $12 insurance every month. Sometimes it's late and they call me 100 times to remind me. But whatever-- Today I go to pay my bill and it's suddenly $30 more a month. No notice. No email. No phone call. For the first time in my life, I'm unemployed. We're in the middle of a pandemic--I'm relying on unemployment insurance and my savings to survive... And here's CubeSmart raising everybody's rent. This company is awful. They can't even be present for the few hours a day they are supposed to be, can't pick up a phone or send an email to get in touch with a long term renter. And are raising prices just because they know people are desperate and have no choice. I'm disgusted. As soon as I can I'm going to try and get my stuff out of here. Once I'm even able to leave my house that is. Long story short--this is a company that doesn't give a single thought about you or your needs. Just a profit and the hope that they can end up taking possession of your unit and selling off your stuff. With so many storage options I'd rather go back to uhaul, or even a smaller type facility. Stay away. And if you need them, stay only as long as necessary. Signed-- Frustrated customer

495 Storage is clean, has good lighting, and very well maintained, and is conveniently close to my…read morehouse. I was renting from Simply Self Storage on Main Street in Tewksbury, across from WOW Fitness center and Papa Gino's, but dropped them for many reasons. Simply Self Storage was dirty (they never swept the common/ hall areas), always had broken/missing wheel carts, very poor lighting, poor security, broken elevators, freezing conditions in winter (and open to elements), and expensive for what you get. 495 Storage is nothing like it, and Cindy and Andrea are pleasant, professional, and hard workers. I only wish that they have 24 hour access to units by customers, which they don't. I'll stay with 495 Storage for now. Note: 495 Storage (545 Clark Rd, Tewksbury, MA) became CubeSmart sometime during 2014. The facilities are basically the same, and staff are friendly enough. I feel my personal property is safe and secure, and the facility is clean. Update On June 2016: Received notice in mail on a postcard that their prices are going up in 2 weeks at a 17 percent increase. Place (Cube Smart) was not cheap before, but is getting ridiculous now and not acceptable. The recent increase is 6-7 times the rate of the national inflation. What gives?

From the owner: Climate controlled self-storage, U-Haul truck rentals, and packing/ moving supplies.read more

I reached out to Troy a month and half Before moving to be…read moreable to shop around and plan accordingly. We went back and forth talking several times. He asked what furniture and when I told him 1 bedroom set, 1 tv, 2 tv stands (like teacher used in middle school to roll the tv in to class) possible table and maybe another item or 2 as I was trying to move most myself so I didn't pay an arm and a leg. He asked if I had a mirror with my bedroom set, and how many boxes . I told them yes to the mirror but no to the boxes, again, saying anything I could move myself I would. He told me he was just trying to figure out how long it would take as it was based by the hour. He then did the math in his head and said it should take about 2.5 hours let's round it up to three just in case and gave me a quote of $450 equaling to 150 an hour. So if I added more things and it took more time, I would know how much more I would also have to pay. The day came the movers came two hours exactly just to get everything in the truck. 40 min to drive to new spot. Then another 2 hours 20 min. Equaling 5 hours. The two movers were bickering wither each other because all of a sudden one guy said I will jsut bring the items to this spot versus bringing them all the way up which his partner was not understanding this took longer. His "new idea"was not faster he was spending more time hanging out at the truck. The fastest that guy moved was when I finally was looking at the clock going, this is taking way too long for not that many items and started helping him move chairs myself. When they finished he said I'm going to write the bill up and in my head after hearing him say what a big house I thought he might try to charge more but I did not expect this much more. As soon as he said " I took the mirror fee off, don't telll Troy " I knew he was bs me. Stating what a big house then thinking he could charge whatever is beyond rude but it's Troy's company and I had spoken with Troy. I was not going to debate with these two guys who were clearly doing what they knew was wrong. Mind you they chipped the new door frame and knew they did and didn't say a word. I waited to see and nothing. When Troy asked about my mirror he didn't say anything about a mirror fee, he just explained the insurance coverage on certain items. Five hours at $150 equals $750 right? Nope apparently it was a whole new hourly now. The "big house " meant the hourly went up. 5 hours cost $1,083. $633 dollars more than the original $450 and $333 dollars more than the $150 and hour I was quoted. Who would have even carried that much after being quote more then half of what they charged afterwards. I gave them money that was to rent the U-Haul I needed to move the rest of my items which is more then what they moved. I called Troy the following day I hopes to clear things up, get a portion of my money back for being charged incorrectly as well as damaging thw new door frame as when we first talked he gave me his spheal about how long he's been in the buisness and how he did things the right way. Apparently that was just a line kinda like his quote was. Jsut a way to get you to use his company and then up charge whatever they decide that day afterwards of course. If you want a quote don't bother going to them, it's not a quote clearly. Make sure to carry more than half of what he discusses because they could change the hourly rate at anytime making the whole point of talking prior to that pointless. Doubt he'll reach out to give me my $273 extra back let alone care about the damaged door frame. They can't say it wasn't what I was quoted because $195 which was the upgraded price would still not equal the $450 discussed and 3 hours. The math is not matching. Not worth the money spent when you never planned on having to pay that. Funniest part is I told him I read a review about a lady saying she was charged these things afterwards and he said no way could it have been me, I would not change it after the fact I would've have ate the cost cuz I keep my word, he stated she must've been talking about another company. Now I know she wasn't, because the same thing happened to me. Don't believe his lies just like his quotes. Better off getting a couple guys from U-Haul app at least you pay prior so you can't be charged more afterwards. Good luck to those moving, if only everything wasn't a scam now days.

Called Troy's for a quote and he arrived on my doorstep the next day. Gave me clear instructions…read moreon how to pack stuff and also advice to save me $$. His guys showed up and carefully moved most of my furniture. They even helped with a broken uhaul truck. They stored all my stuff overnight and showed up the next day and carefully unpacked and set everything up on a cold rainy January. Great people to work with.

Competitively priced, very fair, professional, local and reliable. Completed my move, which while…read morenot a household, involved two pianos and other difficult furniture, and moving one piano from a 1st to 2nd floor apartment. Their area is very encompassing. The men were efficient, work well together and considerate. I like supporting the small business owner and am happy to recommend Troy's Moving and Storage out of Lowell.