I love public storage. The staff is always kind, the cost versus quality is always worth it imo &…read morethe unit is nice while being good sizes.

I have rented a storage unit from Public Storage since last February 2025. Within the first three…read moremonths, they raised my rent by $50, every 3 months they raise it, I went from renting a unit for $120 and within a year my rent is $200, which is insane. I've had storage units for four years never had a facility raise it that much that quickly. The second thing is if you don't pay by the 20th they will cut the locks off of your unit within a month, within Three weeks and take photos for auction because by the first or second week of the second month, they will sell your stuff so you don't even get a grace. Period if you're having a hard time, cut it take pictures of your things and and on top of the rent, $30 late fee, they add a lein fee of around $160. Within one month, if you're not able to pay it on time, to save your belongings you pay over $450, then they charge you for a new lock that you never asked for and put it inside your unit and give you a time limit to return it. It's all around just not a very good company to use for a long period of time if you're going to get your stuff out within a month then sure it's an option because it is clean and it is nice that the gates are accessible by Remote, but all the other negative stressful actions that Public Storage does greatly exceeds the positives. It feels as if it's setup so you lose everything you own and they gain property to sell. I would not recommend.

Absolute complete artist this business from start to set up to nickel and dime and slide hidden…read morefees. I've had a storage rented for six months and the never been what I was would be in fact it's went up almost every month. Getting someone on the phone to discuss it is next to impossible deal with a AI I highly recommend to stay away from

RecNation bought the Anna storage facility a couple of months ago and they have mismanaged the…read moretransition and haven't handled numerous issues including the gate having to be manually operated and a power outage not once but twice. The gate weighs at least 500 pounds and we have to get out and unlock a cheap combo lock and then slide the gate, which is extremely hard because of the weight. I also pay a premium for electricity so I can maintain my batteries on my boat and this is the second time the electricity hasn't worked and this time it's been weeks without resolution. I call and leave messages and no one returns the calls, ever!!! This company sucks and they won't talk to their customers. If you ever do talk to someone it is a person somewhere in Asia with no idea what is going on. And they won't give you information about how to talk with the owners. This company sucks!!!

Very friendly and helpful .young lady seemed over worked ! reward her with a extra paid day off !!read more

We have been trying to get ahold of the office at the Sherman, TX location since Friday. They were…read moreclosed yesterday for Juneteenth but we returned 3 times today and no one there. No answers to phone calls. Even the 1-888 number is going straight to a voicemail. Horrible customer service!

I cannot say enough good things about Mandy's storage. I have used Mandy's storage throughout the…read moreyears, and they are a superior business! They are the most helpful, kindest, and they go beyond helping you! I love Mandy's storage!

Chris and Sandy are incredible! I came in on a Tuesday and they were really friendly. The units are…read moreclean, the price is reasonable, I definitely recommend Mandy's storage. Thanks Chris!

Posted signage states they close at 5:30pm. I arrived at 5:00 to a locked door. waited for someone…read moreto show up until 5:45 as, someone from a call center told me they were probably checking locks and would call when finished. Also problems paying the bill. When you try to do it over the phone, after you enter all information it says processing, processing, hangs up on you, and does not process your payment. The ever so helpful call center tells you there's a problem with your card and your bank. There's not...I called them. Not sure what time they actually close, but hopefully it's before you get off work if you need anything. The call center people are rude and useless.

Just received a letter that my storage rate went up 250%! We signed up for a storage unit back in…read moreMay online. There was nothing that mentioned that the rate we got was a special limited time rate, even when we came by the facility we were told nothing about a limited rate. I asked the employee who helped us, how often should we expect increase and how much. He told me once a year and that's is usually around 10%. For the last five months we have been paying our lease agreement and just got notice of the 250% increase. That's outrageous!

Don't put your things in this storage, if you plan on having wet, mildew smelling furniture. Oh,…read moreand droppings all over your things. And also, don't expect that when you tell Robert himself, that he will do anything about. His excuss on way I saw water trickling down the wall was the angle the the wind was blowing the rain.... :/ So, it comes time to get my all of my things out, and I noticed the there was rust on my mattresses and couchs, dressers had warped wood that my intables leg fell off! I tried to speak with Robert there at the store, but he could not break away from his customers that were spending money, and his workers arranged him to call me.....well needless to say the comtract that you do not get a copy of must say somewhere that he is not reponsible if your things get wet due to improper design that allows the rain to come in. I wasn't asking for a large compensation, just some slack since I stored my belongings there for over 6 months and paid on the first every month!!! BAD BUSINESS

The good - they have conditioned and regular storage units in a nice location with excellent…read moresecurity. The not so good - they are a little on the high side and no discount for renting multiple unit (we rented 3 large units). Also the regular units are not insect and mice proof. Found both in our stuff (dead).

Jordyn was so helpful thank you so much!!! very clean and professional I would highly reccomend…read moreace affordable storage and id gladly come back!