WATCH WHAT YOU SIGN, THEY DON'T HONOR WHAT EMPLOYEES SELL YOU AND RAISE YOUR RENT WITHOIT NOTICE!!
I rented 2 units Aug 1st & 2nd, I was told the special rate was for THREE months! Thru October he said specifically! They had me signing on an electronic pad, so of course I could NOT see what I was signing and trusted the nice employee! When we finished all the "paperwork signing" he told me that he could not give me any copies because "the printer was not working". Long story short, they tried to raise my rent on Sept 1st for BOTH units, but honored the SPECIAL(after a week of arguing with Corp!) THEN on Oct 3rd, WHEN i went to pay, they had raised the price of my Aug 1st unit $130 extra dollars, saying it wasn't on special anymore!!
The nice lady at the desk told me that she couldn't help me with the discrepancy but that I needed to pay the overcharged amount by the 6th or they would lock me out! It was on Thursday the 3rd and I had to work the next 3 days out of town!! I didn't have time to move out so was forced to pay!!
I called corporate and spoke to Ruben, he had his mind up not to cooperate with me on any level BEFORE I even explained! He said they had a contract that I signed saying it was for 2 FULL months, and WOULD be raised on the 3rd mth. Period!! Note: it actyally says "MAY BE RAISED AFTER 2 MONTHS". IT CLEARLY DID NOT SAY FULL MONTHS, OR WILL BE, as Ruben so strongly quoted!
Besides that, I never even got to SEE this contract they said I signed or I would have questioned it when I read it (**remember that the printer was conveniently out of order when I signed)
He also said "The unit rented on the 1st is no longer on special, but the exact same unit size that I added on Aug 2nd WAS still on Special thru October....whaaat??? That makes no sense, they were both rented in Aug within 16 hrs of each other, BUT Ruben would argue his decision to the end!
I will have my things out of there asap and never use another unit owned by this company again. That is misrepresentation, and fraudulent in my opinion and not honest, ethical business! read more