I have a parking space and first of all they promised me one rate, and doubled it ,not even 60 days…read morelater. But the problem was. I own a business and this one day, we happened to have to work late to complete the job. I called corporate and explained the situation. Instead of helping me, they did worse than the opposite , and put in the system to block me from getting an emergency code for One day! So instead of helping me, they doubled down and made it more difficult for me, more difficult than if I would have never called them in the first place!! They said I could call in the morning and take it up with the locals at my storage.. um they are the nicest people and YOU are the ones not helping me NOW!! Don't give them the burden in the morning!!! So hey my guys are out 15 plus hours making money to pay for this storage and their reward is to not be able to access their cars to go home to their families. I understand and this is not an everyday occurrence. But they could help this one time and they chose not to!

Love this place. So very helpful, considerate and answered all my questions. This is the second…read moretime I have used them and probably always will.

My experience with Public Storage has been deeply disappointing, financially draining, and…read moreemotionally exhausting. I originally rented my storage unit when the facility was owned by CubeSmart: a company that maintained fair rental prices and operated with transparency. Within six months, Public Storage acquired the location, and everything changed for the worse. From the moment Public Storage took over, the rent increases became relentless. What began as a $140 monthly payment has ballooned over the years to a threatened $520 per month if I do not vacate by June 1st, 2026. These increases have occurred roughly every six months to a year, without meaningful justification or consideration for long-term customers. It is hard to interpret this pattern as anything other than predatory pricing designed to push tenants out once they are financially strained or emotionally invested. My situation is not just financial, it is personal. I lost my father in 2020, and I moved his entire household of belongings into this unit during one of the hardest periods of my life. The emotional weight of sorting through a lifetime of memories made it difficult to move quickly, and Public Storage's aggressive rent hikes exploited that vulnerability. Instead of rewarding loyal, long-term customers, they appear to target them. In an attempt to find relief, I even explored employment with Public Storage, hoping that being an employee might offer some stability or discount. What I discovered instead was a work environment that demanded unreasonable workloads from staff, particularly those facing financial hardship or limited employment options. The job expectations were excessive, and the culture felt exploitative. I left before completing training because the environment itself reflected the same predatory mindset I experienced as a customer. During that interview process, I also learned something unsettling: more than 20 years ago, when I first rented from Public Storage in my early twenties, my lock was cut and all my childhood belongings were stolen. Nothing was recovered. That experience stayed with me, and I never intended to rent from Public Storage again. Unfortunately, their acquisition of CubeSmart forced me back into their system without my consent. Public Storage operates like the "big-box store" of the storage industry sweeping in, rebranding facilities in their signature orange, and then implementing steep, recurring rent increases with little regard for the people depending on them. Their business model seems built on taking advantage of customers during vulnerable life transitions: deaths in the family, moves, divorces, financial hardship, or other major disruptions that lead people to seek storage in the first place. After years of loyalty, thousands of dollars spent, and countless attempts to discuss my situation with staff, including the general manager, the response has consistently been dismissive. The message is essentially: "This is how we operate. Take it or leave it." I am tired of being taken advantage of. I will never recommend Public Storage to anyone, and I will continue to caution others about their misleading, predatory practices. Storage companies should support customers, not exploit them -- especially when those customers are already navigating some of the most difficult moments of their lives. UPDATE: (as of 12pm on 5/28/26) However, I am now after this review in current negotiations with my Property Manager who seems to want to treat me like a human being and not just an income stream. If this goes well, I'll be moving out in about a month as opposed to feeling like I need to organize a small group of movers to get me out by the end of the month. I do appreciate those employees who work for Public Storage having more understanding and grace than their corporate partners.

I have been renting for 6 months at this Wylie, TX location and my storage rent went from $57…read moredollars a month to $129 dollars a month, this increase is more then double the original amount and absolutely ridiculous. The rate did not go up twenty dollars but it more then doubled, and this in an economy where everyone is strapped for cash from groceries to gas sky rocketing.

staff was super friendly and very informative with total ease in reserving and servicing this new…read morecustomer. it's nice to hear friendly voice s over the phone

I recommend this place for your storage needs. I live down the road and chose BTA Rockwall for the…read moreconvenience. Glad I did. The ladies up front were very welcoming, and got me set up in around 10 minutes. The facilities are very clean, and well maintained. Prices are on par for what you are getting here. If your near a BTA, I recommend checking them out!

Quality storage facilities. If you need our belongings protected I would recommend one of their…read moreclimate controlled units. Good service and friendly.

Mr. Ed was very friendly, efficient and accommodatin. Great location. Prices seem reasonable…read more Easy to get into. Wide aisles to drive and manue drive in. Actually, the most space between buildings that I have ever seen. Really nice staff, although I have only met Mr. Ed. review is unsolicited and I am not affiliated with Raincross Storage..

Great place for both short-term and long-term stays. The community is very accessible and peaceful,…read moremaking it a comfortable place to relax. There are private spots for RVs, which is perfect if you're traveling or staying longer. It's also a great option for pet owners. Highly recommend

Nice quiet and peaceful. Staff was very friendly and helpful. The price was very reasonable.read more

Kim the general manager of this location on 75 Expressway runs a tight ship…read morethis place is very clean secure and in a great location

If I could give zero stars I would…read more Kim is the absolute worst employee that I have ever had experience with. I warn you about her she has the nastiest attitude. A month ago I had gone up there with my mom (who at the time just had a knee operation and could hardly walk) to get the key to the lock they had put on our storage so we could replace it with our own. My mom stayed in the truck while I went into the office to ask for the key and Miss Kim gave me the rudest attitude when I stated that I had come inside for my mother who can barely walk to get the key but she didn't want to hear it she yelled at me that my mom had to come inside. And then just this past Sunday my mother, sister, fiancé, and I all go to empty out her unit (to move her to a MUCH MUCH BETTER ONE), but we had to call and get another lock taken off our unit and Miss Kim was there AGAIN. My mom had called 30min prior to being there and told her that she was going to be there a few mins before 5pm and Kim told her that she was NOT going to stay 1 minute past 5pm because she had things to do after work. When my fiancé and I arrived at 5:07pm she was still there! And my mom had left to go get water for us around 6:30-7pm she was still there!!My mother has been a customer for 11 years and has put up with an outrageous rent increase and rude employees. Do better cubesmart.

Caddo Mills Climate Storage I recommend highly. The staff is very friendly and will answer all your…read morequestions. The units are very clean and never have had any problems. I recommend this place to everyone that is looking for a safe, clean place to store your items.

Unfortunately, I have to give them a 1 star. All of our stuff including mattresses were ruined due…read moreto mouse / rat droppings. We just moved out a few days ago and are now responsible for buying new furniture. If you value your items get insurance / protection or find a better place. Lady working Saturday was extremely rude to top the experience off.

Absolutely horrible. $7000 worth of damage from rats peeing and chewing on furniture.... owner…read morewont respond to the attorney handling our case. I only had my belongings in storage for 4 monthes after relocating to the area from another state. I am beyond disgusted on how this so called "family business is ran" I don't usually write reviews but i would hate for this to happen to others. I also used public storage in Rockwall and had no issues at all. Email me if you had similar experience at this location. With the amount of damage that was done there is no way that we were the only tenants that had this happen.