Kim the general manager of this location on 75 Expressway runs a tight ship…read morethis place is very clean secure and in a great location

If I could give zero stars I would…read more Kim is the absolute worst employee that I have ever had experience with. I warn you about her she has the nastiest attitude. A month ago I had gone up there with my mom (who at the time just had a knee operation and could hardly walk) to get the key to the lock they had put on our storage so we could replace it with our own. My mom stayed in the truck while I went into the office to ask for the key and Miss Kim gave me the rudest attitude when I stated that I had come inside for my mother who can barely walk to get the key but she didn't want to hear it she yelled at me that my mom had to come inside. And then just this past Sunday my mother, sister, fiancé, and I all go to empty out her unit (to move her to a MUCH MUCH BETTER ONE), but we had to call and get another lock taken off our unit and Miss Kim was there AGAIN. My mom had called 30min prior to being there and told her that she was going to be there a few mins before 5pm and Kim told her that she was NOT going to stay 1 minute past 5pm because she had things to do after work. When my fiancé and I arrived at 5:07pm she was still there! And my mom had left to go get water for us around 6:30-7pm she was still there!!My mother has been a customer for 11 years and has put up with an outrageous rent increase and rude employees. Do better cubesmart.

Unfortunately, this facility has changed owners and/or mgmt several times since I first became…read moretheir customer. Up until this past year, customer service was great. It is no longer that way. Very hard to reach a live person. I have called twice to request a call back from a higher up regarding another increase in our rate. This is the FOURTH increase in just 2025. Four increases in less than a year is ridiculous. Be forewarned.

Gina was quick to respond and so helpful! The unit was cleaned and ready when she said it would be…read more She has locks and anything else for purchase that you may need. The location is secure and well managed.

staff was super friendly and very informative with total ease in reserving and servicing this new…read morecustomer. it's nice to hear friendly voice s over the phone

I recommend this place for your storage needs. I live down the road and chose BTA Rockwall for the…read moreconvenience. Glad I did. The ladies up front were very welcoming, and got me set up in around 10 minutes. The facilities are very clean, and well maintained. Prices are on par for what you are getting here. If your near a BTA, I recommend checking them out!

I only rented a storage unit for one month, however; I would rent here again in a heartbeat. From…read morestart to finish everything was done professionally but with a genuine sense of caring and of appreciation for us choosing their facility. I can guarantee you won't regret choosing Lucas storage for any of your storage needs be it a short period or long term. A shout out to Stephanie, girl you rock! Professional but accommodating. Awesome job!

The office staff is the only good thing about this business. Since trunk space took over, they have…read moreraised the monthly rent every 4 months by 40% or more. They failed to give proper 30-day notice, and we are still waiting for a refund after moving out. Whoever owns this truly doesn't understand the storage market in Lucas, TX. I would not recommend this place to anyone. Way better family-owned operations nearby.

Love that it's right off of Highway 30 so it's easy access for trailers, RV's and Boats. The front…read moreparking spaces close by the front have extra gravel which is good for heavyweight loads. The employees are respectful and down to earth. I really appreciate that this place is a rent by the month basis, priced are more then fair and you only have to give a ten day notice before leaving.

I would definitely recommend them. Chris was extremely friendly, helpful, and considerate of our…read moreneeds. He most definitely went above and beyond. If you are in need of storage or to rent a U-Haul, this is the place to call. Thank you so much Chris!

When I encounter a great business, I have to let everybody know. Well, I encountered one here at…read moreRockwall Mini-Storage. I first want to say that the woman who runs the place is absolutely fantastic. She is very professional and personable. I have used storage facilities many times in my life and I feel like a lot of them are borderline crooks, but that is not at all what I experienced here. Secondly, I really appreciated the price. I kept an RV here for 2 years and it was safe the entire time. They offer covered and uncovered parking alike, along with a large storage facility for random things. And they offer them all at a very good price. I highly recommend this establishment for your storage needs! Customer Service: A+ Safe Storage: A+ Price: A+

We've had a storage unit here two different times for many years. We've never had any issues. The…read morelocation is convenient and secure. The owners are very friendly and accommodating. We HIGHLY recommend using Rockwall Mini Storage for your storage needs.