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    Awesome service and great prices. Got a new case and screen protector (and they installed it for me) all under $20! Highly recommended!

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    i hate you kameron you are a liar. you didnt put my friends screen on tight enough so it fell off 4 times what the hell

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    Great service and super fast return. Dropped it off and got it back asap. Super easy thanks.

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    Great people and repair!!! Highly recommend! Quick and prices are good! Lots of items for $5

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    Page 2 of 3

    Ask the Community - Device Docs

    Review Highlights - Device Docs

    I'm here with my fiancé every two weeks for a phone case and a tempered glass since I suck with handling my phone.

    Mentioned in 3 reviews

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    GadgetMates

    GadgetMates

    4.8
    (740 reviews)

    Mr Patrick is supaaaa! Nice! He's polite, respectful, and…read morehumble! He needs a damn raise! Thank you Mr Patrick for everything.

    This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.

    CCRepairz

    CCRepairz

    4.8
    (244 reviews)

    Thank you for being a blessing and helping me with my daughter's medical device. Quickly after I…read moresent an online quote request, I received a text message about wanting to help. The issue was fixed within minutes and I appreciate the follow up text and words of encouragement!

    Worst service I've had in years. Extremely unprofessional…read more I drove there based on the hours listed on Google and the office was closed. Inside the building there was a printed notice saying they operate Friday-Saturday only, but their Google listing still shows normal weekday hours. Communication was terrible from start to finish. Calls were often ignored, "I'll send it tomorrow" turned into days of silence, and nothing was clearly explained in writing. The pickup situation was the most frustrating part. He called and told me to come at 7:30. I started driving. Then he changed it to 8:00. Then he changed it again and told me to come "tomorrow at 12 during business hours" while I was already on my way. Complete disrespect for a customer's time. For the "diagnosis," he claimed there was a cracked LCD (lower left) and said the screen must be replaced, but refused to provide any clear photo or proof. He kept saying the screen is dark and only sometimes turns on, so he "can't guarantee a picture." I asked multiple times for proof, pricing, and a written explanation. I received none. He was rude, kept interrupting, and repeatedly bragged about being "15 years in business" instead of answering basic questions. He also insisted I told him I dropped the laptop, which I never said. After a few days he called and said he doesn't have parts available, and then suddenly demanded $88 for diagnostic, which was never clearly disclosed upfront. When I came to pick up the laptop, he told me he "doesn't want to do business" with me. I immediately took the laptop to another repair shop and they said it would not power on at all. They are still diagnosing it, but now I'm dealing with a worse situation than when I first brought it in.

    Device Docs - itservices - Updated August 2026

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